Job Opportunities at Thermo Fisher Scientific

The primary objective of the Specialty Diagnostics (SDG) Field Service Engineer (FSE) role is to provide pre-and post-sales technical support to instrumentation to drive customer value and growth specifically

• Within the Microbiology (MBD) market to Clinical (pathology laboratories), blood banks, veterinary diagnostics and food testing laboratories
• for Sub-Saharan African region (English-speaking countries)
• to Channel partners and direct customers.

Responsibilities:

• Service, maintain and repair instrument install base as customer sites on a 24-hour availability schedule.
• Manage technical support activities as part of an agreed strategic plan to deliver on stated financial and budget commitments.
• Provide support to the Commercial team, Customers and Channel Partners regarding technical information of Microbiology product ranges, applications and test methods, which includes liaising with Technical Services.
• Investigate instrument performance Customer Complaints and provide reports to Customers and Technical Services.
• Manage activities to allow for response to breakdown calls within a specified time, thus minimizing instrument down-time and maintaining scheduled customer appointments demonstrating the ability to assess and prioritize the urgency of customer requests and follow-through to completion.
• Manage instrument related recalls, notification, mandatory upgrades, together with the Commercial team, Customer Service and Quality departments.
• Manage spare part stock levels, monitor spare part consumption to ensure strategic Service effectiveness.
• Develop strategies with the Commercial team and/or Channel partners to expand opportunities to increase Service revenue
• Develop and enhance customer experience and relationships in all market sector by offering high standard of support in all areas of our business.
• Give expert support to all qualified sales situations, including, product demonstrations either in the customer’s laboratory or at the SDG facility.
• Other Job Requirements:
• To monitor and report on competitor activities.
• To assist with administrative service tasks.
• To provide feedback on service issues as required.
• To assist with various projects as directed by management.
• To Comply to the Quality Management System.
• Expense control which includes timely completion and submission of field service reports and expense reports
• Understand and recognize the need to escalate incidents when necessary and/or request additional assistance from more tenured representatives.
• To do the stock count and keep the workshop clean.
• To refurbish old instruments to be placed on sites.
• Always maintain confidentiality of company/customer/product information, implement all company policies and be a role model for our 4i’s.
• Use our PPI tools and methods to improve business processes and work with customers on their process improvement as necessary.
• This position is a field-based, full-time permanent role and will involve 30-70% travel within SSA and other regions.

Minimum Experience:

• Relevant Clinical / Electronics Engineering Diploma or Degree is required
• Must be proficient in written and spoken English
• Minimum 3 years previous experience in service engineering in related field.
• 3-5 years’ experience in clinical or biomedical engineering is required, experience with the servicing of molecular instruments is beneficial.
• Skills and Attributes:
• Able to operate both independently and within a team context, demonstrating initiative and sound business judgement; and show strong organizational and time management skills.
• Computer Skills (Outlook; Word; Excel)
• Organized with good communication skills.
• Must be in the possession of a valid driver’s license.
• A strong customer service ethic is required in this customer facing role.
• Excellent analytical, interpersonal and communication skills with the ability to communicate complex technical issues in an easy-to-understand manner.

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Senior/Principal Biostatistician (FSP or Multi-Sponsor) - Home based, EMEA

• We are vital links between an idea for a new medicine and the people who need it. We are the people of PPD — thousands of employees in locations worldwide connected by tenacity and passion for our purpose: to improve health. You will be joining a truly collaborative and winning culture as we strive to bend the time and cost curve of delivering life-saving therapies to patients.   
• Our Biostatistics department are passionate about being data and technically agile, and driving enhanced value for our clients and patients. Determined to improve patient health, we help PPD provide industry-leading statistical, programming and clinical pharmacology contributions through global delivery, consistent quality adherence and scientific insight.
• We currently have multiple roles available at the Senior/Principal Biostatistician level, across various projects.

As a Senior/Principal Biostatistician, you will function independently as Lead Statistician on projects, whilst leading/mentoring junior statisticians. Your responsibilities will include (but are not limited to) the following:

• Lead the project team, conduct team meetings, maintain project timelines, assess resources needed and allocate resources as required.
• Provide mentorship to junior team members.
• Develop statistical analysis plans, including analysis database and tables & listing specifications.
• Provide randomization schemes and appropriate documentation.
• Provide sample size calculations and review protocols for completeness, appropriateness of clinical design and sound statistical analysis.
• Coordinate and collaborate with Programmers and Data Management personnel as to database maintenance, updating and documentation.

To be considered for the role you should have the following qualifications and experience:

• Master's Degree in Biostatistics, Statistics, Mathematics or related field
• 5+ years of experience working in Biostatistics (previous CRO experience is desirable)
• Solid SAS programming experience (proficient in BASE, STAT, MACRO and GRAPH)
• Strong understanding of statistical principles and excellent statistical skills
• Good project management experience, demonstrated through previous experience managing multiple projects
• Capable of providing mentorship and promoting teamwork in a multi-disciplinary team setting
• Fluency in English is essential