Job Opportunities at TransUnion

What You'll Bring:

How You’ll Contribute 

• You will bring your knowledge of relevant regulations and expertise in compliance processes to assist TransUnion with its legal and business obligations.  Be a business partner and a trusted advisor to assigned business units, ensuring that the compliance and ethics program activities align with business objectives and become integrated into their business activities.
• You will promote organizational integrity through the operation of effective compliance programs for the business unit, such that assessing the effectiveness of the current combination of controls, metrics, and assurance activities designed to ensure compliance, and identify any gaps.
• Because of your experience in a compliance role and business operations, you will demonstrate knowledge of the business unit's function, processes and compliance requirements.  You will have a wide degree of latitude in decision making and defining appropriate solutions, by attending and supporting local management meetings from the compliance and ethics perspective.

What You’ll Bring

• You have a bachelor’s degree/diploma in risk management, finance, economics, business management, statistics, computer science, pre-law or other related field. (An equivalent combination of education and prior work experience may be substituted at the discretion of management.)
• 3 - 5 years relevant experience
• Incumbents are preferred to have relevant knowledge of regulatory or procedural compliance issues and the ability to apply them within an operations environment. 
• This enables to provide the right advice and guidance for the business to implement regulatory initiatives, policies and procedures.

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What You'll Bring:

• Monitor Call Volume flows, targets & misses on SLA metrics, take mitigation steps to ensure SL’s are met Real-time monitoring and reporting of schedule deviations like breaks, absenteeism, late login, early login and any non schedule adherence and take immediate action to improve performance.
• Work on real-time requests related to schedule changes, off phone activities and profile changes Analyze daily efficiency metrics reports and communicate daily reports to leadership teams (WFM and Operations) on Service Level (SL) performance Initiate escalation process for system outages and Service Level Agreements (SLA) risks
• Be the primary interface between WFM and operations while strengthening a positive partnership and improving their delivery processes
• Monitors inbound operations to ensure optimal staffing levels.
• Facilitates real-time discussions with necessary stakeholders.
• Responsible in processing the hourly, daily, weekly, monthly schedule adherence reports
• Administers volume contingency action plans as deemed necessary and appropriate.
• Assumes and performs other duties and responsibilities not specifically outlined herein, but which are logically and properly inherent to the position.
• Use trends and reports to forecast requirements
• Assist with projects and other duties as requested or assigned
• Prepare & deliver daily service levels, adherence/non-adherence reporting to management on volume, average handle time, schedules (shift, training), Shrinkage, utilization, employee activity (on all efficiency metrics)
• Conduct root cause analysis on any discrepancies or deviations from the standard process.
• Provide insights on existing data to internal/external stakeholders
• Process all unplanned changes/adjustments to the schedule and optimize schedules daily in response to shrinkage: call outs, late, and other
• Training/Nonproductive activities, Monitor and coordinate daily 1 on 1 and team meetings to ensure minimal impact to service levels
• Solicit extra hours (Overtime) where applicable, to ensure staffing meets forecasted volumes

Impact You'll Make:

• Monitor Call Volume flows, targets & misses on SLA metrics, take mitigation steps to ensure SL’s are met
• Real-time monitoring and reporting of schedule deviations like breaks, absenteeism, late login, early login and any non schedule adherence and take immediate action to improve performance.
• Work on real-time requests related to schedule changes, off phone activities and profile changes
• Analyze daily efficiency metrics reports and communicate daily reports to leadership teams (WFM and Operations) on Service Level (SL) performance Initiate escalation process for system outages and Service Level Agreements (SLA) risks
• Be the primary interface between WFM and operations while strengthening a positive partnership and improving their delivery processes
• Monitors inbound operations to ensure optimal staffing levels.
• Facilitates real-time discussions with necessary stakeholders.
• Responsible in processing the hourly, daily, weekly, monthly schedule adherence reports
• Administers volume contingency action plans as deemed necessary and appropriate.
• Assumes and performs other duties and responsibilities not specifically outlined herein, but which are logically and properly inherent to the position.
• Use trends and reports to forecast requirements
• Assist with projects and other duties as requested or assigned
• Prepare & deliver daily service levels, adherence/non-adherence reporting to management on volume, average handle time, schedules (shift, training), Shrinkage, utilization, employee activity (on all efficiency metrics)
• Conduct root cause analysis on any discrepancies or deviations from the standard process.
• Provide insights on existing data to internal/external stakeholders
• Process all unplanned changes/adjustments to the schedule and optimize schedules daily in response to shrinkage: call outs, late, and other Training/Nonproductive activities, Monitor and coordinate daily 1 on 1 and team meetings to ensure minimal impact to service levels
• Solicit extra hours (Overtime) where applicable, to ensure staffing meets forecasted volumes