Job Opportunities at WesBank

Job Description

• To design, develop and enhance processes within the business to ensure resource and operational alignment with business strategies to ensure business value through the optimal integration of policies, processes, people, and technology by proactively analysing, researching, designing, and implementing efficient and effective business process solutions to achieve our business objectives

Key Process Analysis & Design

• Map and document end-to-end processes using BPMN or equivalent methodologies.
• Conduct root-cause analysis to identify inefficiencies, bottlenecks, and control gaps.
• Develop future-state process designs aligned with business strategy and regulatory standards.
• Facilitate process discovery workshops with stakeholders across the bank.

Process Improvement & Optimization

• Apply Lean, Six Sigma, and continuous improvement techniques to streamline operations.
• Recommend changes to enhance workflow efficiency, reduce costs, and improve service delivery.
• Ensure redesigned processes incorporate strong controls to mitigate operational risk.

Technology & Automation Integration

• Partner with IT teams to define business requirements for automation, system enhancements, and workflow tools.
• Support RPA, workflow automation, and digital transformation initiatives.
• Participate in solution design, testing (UAT), and implementation phases.

Risk, Compliance & Control

• Ensure processes comply with internal policies and external regulations (KYC, AML, GDPR, etc.).
• Embed risk controls and clear ownership within process designs.
• Collaborate with Compliance and Operational Risk teams to address audit findings.

Performance Measurement

• Define and track process KPIs and service-level metrics.
• Monitor post-implementation performance to ensure improvements are sustained.
• Prepare reports, dashboards, and presentations for senior management.

Change Management & Stakeholder Engagement

• Support organizational change management, communication, and training activities.
• Build strong working relationships with business units, operations teams, and technology partners.
• Lead or contribute to cross-functional transformation projects.

Qualifications & Experience

• Bachelor’s degree in business, Engineering
• 3–7 years of experience in process engineering, business analysis, or operational improvement—preferably within banking or financial services.
• Strong knowledge of banking operations (e.g., lending, payments, account services, KYC/AML).
• Proficiency in process modeling tools (Visio, ARIS, Bizagi) and BPMN standards.
• Experience in Lean, Six Sigma, or continuous improvement methodologies.
• Understanding of operational risk, internal controls, and regulatory requirements.

Desirable

• Lean Six Sigma Green/Black Belt certification.
• Experience with RPA (Blue Prism)
• Experience with Camunda workflow automation
• Project management certification (Agile, Scrum, Prince2).
• Power BI/Tableau or data-analysis capabilities.

Key Competencies

• Strong analytical and problem-solving skills.
• Excellent communication and facilitation skills.
• Ability to manage multiple projects and deadlines.
• Stakeholder management and relationship-building.
• Detail-driven with a focus on quality and compliance.
• Adaptable, proactive, and continuous-improvement mindset.

Deadline:25th January,2026

go to method of application »

Job Description

• To plan, build, optimise and implement innovative quantitative analytical methodologies, procedures, products and advanced mathematical models that provide analytical support and interpret insights, to address business opportunities and problems and implement business strategy, with minimal guidance.
• Take all necessary actions to ensure compliance with relevant statutory, legislative, policy and governance requirements in area of accountability.
• Ensure implementation of relevant policies, governance and practice standards across the business.
• Maintain expert knowledge on relevant legislative amendments, industry best practices and internal compliance procedures and requirements.
• Ensure compliance is adopted in terms of systems and procedures as laid out by business.
• Implement and provide input into the development of governance and compliance procedures and processes within area of specialisation and identify risks.
• Innovate by finding the best fit solution for the situation such as the flexibility of delivery and customised solutions which result in more efficient outcomes.
• Maintain ownership of models through regular audits and updates to ensure relevance.
• Plan and perform regular model updates that capture evolving business complexity in current models
• Challenge current models to ensure relevance and accuracy of outputs.
• Test outputs and accuracy of models to ensure relevance.
• Use data and analytic insights to provide input into improving customer experience through a better understanding of the customers context to identify monetisation opportunities and monitoring implementation of business decisions to recommend enhancements utilising statistical modelling and data analysis.
• Validate, interpret and create reports and presentations for data analytics management and relevant stakeholders.
• Review and assist more junior Quantitative Analysts with processes and models.
• Adhere to model building policies, standards, frameworks, and governance process.
• Ensure own ethical usage of information that complies to restrictions applied for privacy and sensitivity classification.
• Understand and ensure implementation and adherence to Privacy business requirements, legislation and policy.
• Ensure reporting of any Information Privacy Incidents and escalate appropriately for resolution of Privacy and Protection Audit, Findings, Complaints, Incidents, Investigations and Privacy and Protection Assessments.
• Provide input into creation of delivery plans for achievement of outputs / deliverables in collaboration with business stakeholders to understand information requirements for strategy delivery and define metrics that track performance.
• Assist in analysis of available data to identify information commercialization opportunities that have not been explored to address business needs and revenue options.
• Assist in productionilisation of analytics in the approved FirstRand architecture by translating technical data information into practical business information that addresses identified needs.
• Analyse information requirements, availability and quality of data to feed into management for resolution.
• Contribute to the development of core analytical capabilities or model libraries using advanced statistical, quantitative or econometric techniques and utilize as appropriate.
• Collaborate with numerous departments across the business to aid them in the proper use of data to ensure delivery of desired operational results.
• Participate in relevant project related to the businesses overall analytical needs and opportunities.
• Assist as SME for analytics applying own understanding of the operations of the business product or service.
• Determine the business questions that need be answered and determine appropriate analytics models for utilization.
• Source and do some preparation (20-30%) of relevant data sources for analysis.
• Translate business requirements into tangible models utilizing own understanding of the business value of projects, models and processes.
• Develop and apply analytical algorithms and methods to build, test and implement robust mathematical models and analytical solutions that address business problem, opportunities and improve business outcomes i.e., reduced risk and costs, increased profitability, optimized efficiency and to facilitate strategic decision-making.
• Build models that analyze processes to recommend areas for optimization to achieve cost savings, revenue generation or efficiency improvements for the business.
• Document and audit relevant processes.
• Document and implement models to address specific business requirements.
• Conduct appropriate manipulation and analysis of data to pro-actively identify and meet needs of the business for the purpose of future work and to ensure high information-quality and reliability across the business.
• Deliver within broad parameters.
• Build relationships that allow for the managing of expectations; the sharing of knowledge and diverse insights; and the creation of buy-in.
• Engage in cross-functional relationships to obtain and to provide work support.
• Identify, control and escalate potential risks which may lead to increased costs.
• Manage costs or expenses within approved budget to achieve cost efficiencies.
• Deliver against operational and cost targets.
• Prioritise resource allocation to minimise and reduce wastage.
• Develop, encourage and nurture collaborative relationships across the FRG.
• Assess own performance through seeking timely, and clear feedback and request training where appropriate.

Deadline:27th January,2026

go to method of application »

Job Description

• To provide proactive, reliable, and efficient administrative and operational support within the designated functional area, ensuring seamless business processes.

Key Responsibilities

• Provide administrative support to the sales team, including preparing proposals, contracts, and quotations.
• Maintain accurate records of sales activities, customer interactions, and pipeline updates.
• Assist in coordinating meetings, presentations, and client communications.
• Process orders, track deliveries, and ensure timely invoicing.
• Handle customer inquiries and escalate issues to the appropriate team members.
• Prepare regular sales reports and dashboards for management review.
• Support CRM data entry and ensure information is kept up to date.
• Collaborate with finance and operations teams to ensure smooth order-to-cash processes.

Minimum Qualifications

• Matric or Diploma in any related field.
• Up to 3 years of experience in sales administration, customer service, or office support.

Required Skills & Competencies

• Strong organizational and time-management skills.
• Proficiency in MS Office Suite (Excel, Word, PowerPoint) and CRM systems.
• Excellent communication skills, both written and verbal.
• Attention to detail and accuracy in data management.
• Ability to work independently and as part of a team.
• Customer-focused mindset with problem-solving abilities.

Deadline:29th January,2026

go to method of application »

Job Description

• To increase new profitable business production and the conversion of approved applications

Hello Future Contact Center Marketer Sales

• Welcome to WesBank, the home of the #changeables. We design for the shapeshifters and deliver products and services that make us incredibly proud of people that make it happen.
• As part of our talent team in WB Motor Regional Sales - Eastern Region you will be surrounded by unique talents, diverse minds, and an adaptable environment that lives up to the promise of staying curious. Now’s the time to imagine your potential in a team where experts come together and ignite effective change.

Are you someone who can:

• Contribute to cost efficiencies through responsible utilisation of work-related resources
• Contribute to teamwork and inclusivity within own team
• Identify and utilise opportunities to assess and improve own performance
• Uses technical know-how to identify, solve and escalate problems
• Comply with relevant statutory, legislative, policy and governance requirements and adhere to processes and procedures related to area of specialisation
• Ensure operational excellence through the delivery of work processes according to defined quality standards
• Provides exceptional customer service when interacting with internal and external customers
• Delivers customer service through adherence to quality service standards
• Delivers on sales objectives to increase profitable business

You will be an ideal candidate if you:

• Minimum Qualification - Matric
• Preferred Qualification - Diploma in Sales and Marketing or Related field
• Experience - One to three years in Sales and Marketing, call center environment (in/out), financial industry.

You will have access to:

• Opportunities to network and collaborate
• A challenging working environment
• Opportunities to innovate

Deadline:30th January,2026