Job Opportunities at Yoco

The role:

• Working at one of the fastest-growing fintech’s in Africa means you’ll be solving interesting and unique challenges in our diverse environment. We’re looking for a talented engineer who is passionate about operations and who’s excited by the opportunity to contribute to something meaningful.
• Automation is key to being able to achieve the scale that we aim for and being agile means we’re not only able to scale quickly but that we can adapt and constantly iterate.

Key Responsibilities - Operational Excellence:

• You will be responsible for monitoring and supporting cloud-based infrastructure.
• You will work closely with software developers to enable them to deploy and support their services in our diverse environment.
• You will build and extend tooling to improve the reliability, monitoring, and availability of infrastructure
• Troubleshoot and resolve infrastructure-related issues, including incident response. This includes root cause analysis.
• Maintaining automation as a first-class concept, especially around the deployment pipeline. We aim to do everything with IaC.
• Work alongside a broader team of world-class engineers, sharing knowledge and collaborating on various projects. This includes the mentoring and up-skilling of other engineers.
• Proactively identify and automate routine tasks.
• You are responsible for driving and implementing run books to improve operational efficiencies

Key Requirements:

• You have 3-5 years of experience using various monitoring technologies to support production systems.
• Experience debugging issues, identifying faults, and enhancing observability software.
• Proven production experience using Terraform to build and maintain infrastructure.
• Software engineering experience, including source code management.
• You have at least 3-5 years of experience monitoring and supporting workloads in Public Clouds (Azure, AWS, and GCP).
• You have a good working knowledge of Linux, networking, and database administration.
• You have 3-5 years of experience monitoring and supporting workloads in Kubernetes.
• You have 3-5 years of experience automating routine tasks using tools like Packer and Ansible. This includes experience in bash scripting, Python, or similar.
• Production experience deploying changes using Continuous Deployment tools like GitLab or similar.

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About the role

• As an Intermediate Fullstack Engineer in the Customer Due Diligence team, you will contribute as a developer in a team, delivering and supporting new features quickly and with industry-leading quality and non-functional requirements (e.g. availability, security, performance, etc.). You will contribute to system designs for features that expand our existing solution. You will mentor associate software engineers and interns. You will contribute to the Software Development Lifecycle (SDLC) to improve the speed and quality of what we deliver.

About you

• 2+ years of experience as a full stack software engineer, preferably using React Native for frontend, and a JVM-based language and/or Python for backend
• Experience building systems with challenging non-functional requirements (e.g. availability, security, performance, etc.)
• Experience mentoring associate software engineers or interns
• Experience working as part of a globally distributed team
• Experience working in a product-based company (instead of a services-based company)
• The ability to thrive with a high level of autonomy and responsibility
• Experience in payments is a bonus
• Experience with testing frameworks is a bonus

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About the role

• First and foremost, this role requires a talented, strategic copywriter who is experienced in digital customer journeys and can balance the delivery of compelling creative copy with functional and technical needs. You’re a great cross-functional communicator - comfortable connecting with experts across the business for their insights, engaging openly in debate, and operating with the speed required in a test-fast-but-smart environment. You’re deeply in touch with the competitor landscape and constantly strive to make Yoco and our products stand out in a way that best represents our brand.
• Strategic thinker and thought leader not shy to be hands-on and execute.

The role will report to the Head of Growth Marketing.

What you will be doing

• Develop copy strategies and write the copy for digital ads, website & SEO content and CRM campaigns to drive merchant acquisition, product adoption and improve conversion.
• Collaborate with the marketing team to design and implement data-driven cross channel campaigns that enhance user engagement and drive conversions.
• Ensure high quality standards are matched and all copy aligns with our brand voice, tone, and style guidelines.
• Work with designers and lead other copywriters to create cohesive and compelling content that enhances the user experience and drives growth.
• Create and manage A/B tests to optimise digital ad copy, website content, and CRM messaging.
• Analyse user behaviour, market trends, and performance data to identify growth opportunities and optimise copy tactics.
• Conduct audience research to understand user preferences, pain points, and motivations, and tailor copy strategies accordingly.
• Evaluate and report on the effectiveness of copy strategies, providing insights and recommendations for continuous improvement.
• Stay up-to-date with industry trends, competitor strategies, and emerging best practices in digital marketing and growth hacking.
• Mentor and guide internal copywriters, fostering a culture of creativity and excellence within the team as well as managing freelancers.

About you

• You have at least 7 years of experience in the development of communication, copy and content for digital platforms and channels.
• You have technical knowledge of content management systems (CMS) and SEO.
• You can demonstrate the ability to write technical content that is easily understandable by a broad audience while maintaining engagement and clarity.
• You can analyse data and draw conclusions and insights
• You can work autonomously, taking ownership and responsibility whilst collaborating with broader teams
• You are naturally well-organised and have experience in managing multiple projects simultaneously, ensuring deadlines and quality standards are met.
• You are experienced in managing freelancers and providing guidance to internal teams
• You have excellent verbal and written communication skills, with the ability to present ideas clearly and persuasively