We believe in hiring talented, hardworking and ambitious people from all over the world. In return, we ensure a supportive working environment, access to leading edge technologies and a commitment to social awareness and equity. Working in this unique and highly competitive industry means that we have to take risks and be innovative. The way we do this is...
Why we need you
- We’re on a mission to create extraordinary experiences for our customers, and we believe that your unique skills, passion and superdrive will help us achieve our vision.
- As a Spanish Customer Service Host you’ll be supporting the delivery of high-quality service within the Customer Support - Spain & Latam team, covering customer retention and all interventions will be directed at improving customer loyalty, brand integrity, responsible gambling, retention, and relationship building. This will help us excel at exceeding revenue and targets in line with the organisation’s policies, procedures and regulations to stay ahead of the game.
What you’ll be doing
As part of your role, your responsibilities will include:
- Providing world-class customer service by responding to customer queries by telephone, email, and online chats in in first language Italian and/ or second language being English where applicable
- Assist on tasks within other regions by using company translation tools provided, this is only if all tasks on the product that you are scheduled to work on have been completed.
- Processing and resolving of incoming and outgoing contacts in a multimedia environment
- Processing pertinent information into relevant databases
- Completion of tasks assigned during shift
- Customer relationship building and management as well as cross selling of products and services
- Problem solving tasks during shift
- Handling and taking full responsibility for customer related queries
- Excellent time management and adherence to schedule
- Performing extra tasks given by managers / shift supervisors as required
Essential skills you’ll bring to the table
The necessary skills that we require for this role include:
- Strong verbal and written communication skills, with the ability to convey complex ideas clearly and effectively
- Experience working collaboratively in cross-functional teams, with a focus on achieving shared goals
- Expertise in managing multiple projects simultaneously, with a track record of delivering on time and within scope
- Exceptional attention to detail, ensuring high standards of quality in all outputs
- Spanish first language – strong written and verbal communication skills
- Fluent in English; able to communicate effectively (read, write and speak fluently)
- Valid work/residence permit for Cape Town, South Africa or Lisbon, Portugal
- Be available for 24/7 shift rotations
- Completed high school qualification
- 2 years’ work experience post qualification
- Desirable skills you’ve got up your sleeve
- It would be great if you also have some of the following skills:
- In-depth knowledge of sports betting markets, including odds calculation, betting types and market trends
- Previous experience in the online gaming or casino industry, with a strong understanding of player behaviour and industry regulations
- Familiarity with gambling regulations and compliance requirements in various jurisdictions, ensuring adherence to legal standards
- Experience in developing and executing customer retention strategies
- Be in a possession of a degree
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Why we need you
- We’re on a mission to create extraordinary experiences for our customers, and we believe that your unique skills, passion and superdrive will help us achieve our vision.
- An engineering lead oversees a team of technical leads who work on accelerating technical proficiencies and delivery within their portfolio projects. In this role, prepare to get your hands dirty by working closely with software development and architecture teams to provide the best technical solutions using the full complement of multi-skilled technical leads within your team. Yes, you will code and build solutions!
- Your primary duties and focus are on the equipment, technology, and infrastructure that support the portfolio’s complex technical landscape. The candidate will be reporting to the Head of Portfolio.
What you’ll be doing
As part of your role, your responsibilities will include:
- Lead a team of technical leads across a broad technical domain (includes but not limited to software development, business intelligence, QA) setting the standards for leading innovation through hand on actions.
- Provide technical leadership to architects and design large projects and new products, focusing on long-term technology strategies.
- Work in close collaboration with Head of Portfolio, Product Delivery Managers and Product Managers in providing the best technical solutions that will achieve target state and equally deliver an enriched customer experience.
- Create a collaborative and inclusive engineering team culture where members continuously improve their skills, while ensuring they feel connected to our product, customers, and overall company results
- Communicate expectations, feedback, and context to team members, partners, and stakeholders early and often.
- Mentor the professional development of each direct report through personal and performance management.
- Identify and track key metrics to improve team management, accountability, productivity, decision making, and achievement of business
- Actively participating to software development team’s delivery through assisting in building platforms, prototypes, practical new technology adoption
- Implementing features, technology, and process that move us towards industry best practices, improving on scalability, efficiency, reliability, and security
- Assist with incident resolution, review, and management thereof
- Hosting regular learning incident review “whiteboard” sessions with DigiTech
- This job description is not intended to be an exhaustive list of responsibilities. You may be required to complete other reasonable duties in order to achieve business objectives.
Essential skills you’ll bring to the table
The necessary skills that we require for this role include:
- At least 5 years’ hands-on software development experience.
- At least 5 years’ hands-on experience in a configurable web-based platform
- At least 2 years’ experience in building on Cloud Platforms
- Senior developer or Lead in a technology environment for at least 1 year.
- Demonstrates consistent behavior aligned to the Organizational Culture.
- Desirable skills you’ve got up your sleeve
It would be great if you also have some of the following skills:
- Vision setting experience
- Strong technical leadership experience
- Expert knowledge of plug-in / extendable frameworks and modularization
- Experience working and integrating content management systems (preferably headless CMS)
- Working with enterprise scale systems
- Computer Science related degree, diploma, or similar qualification.
- Working knowledge of
- Cloud architecture
- Service bus
- Relational; NoSQL; cache datastores
- Actor patterns
- Concurrency patterns
- Productivity tooling
- 3rd Party integrations
- High availability patterns/Redundancy patterns
- Extensive knowledge of system design
- Strong inclination to Computer Science theory, patterns, and best practices
These competencies are:
- Ownership & Accountability
- Efficiency and Effectiveness
- Adaptability
- Organisation & Planning
- Communication
- Decision Making
- Building Relationships
- Influence
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Who we’re looking for
- We’re on a thrilling journey of growth and innovation, and we need passionate, driven individuals to join us. At DigiOutsource, every day is action-packed, and we expect you to bring your A-game. In return, you’ll find a supportive environment where your skills can flourish and your career can soar.
- Ready to become a game-changer? Supercharge your career with us and be part of something extraordinary.
Why we need you
- We’re on a mission to create extraordinary experiences for our customers, and we believe that your unique skills, passion and superdrive will help us achieve our vision.
- As a Mobile Engineer you’ll play a pivotal role in creating mobile experiences that meet user needs, align with business goals and provide exceptional user experiences that help us stay ahead of the game.
What you’ll be doing
As part of your role, your responsibilities will include:
- Develop cutting-edge software using the latest development tools and frameworks.
- Analyze specifications and complete technical documentation.
- Unit-test all software artifacts.
- Maintain and update current systems and develop new systems using the latest technologies.
- Collaborate with Product Owners and QA Engineers in developing, testing, and deploying systems components.
- Research and develop new technologies.
- Provide second/third line support to IT for software deployed into the company ecosystem.
- Analyze and resolve complex and high-impact production issues where required.
- Monitor systems performance and ensure all SLAs are met.
- Assist with technical documentation.
- Develop reusable Terraform templates for infrastructure as code to improve deployment speed and consistency.
- Ensure timely delivery of software solutions that meet quality standards.
- Develop backend services and APIs.
- This job description is not intended to be an exhaustive list of responsibilities. You may be required to complete other reasonable duties in order to achieve business objectives.
Essential skills you’ll bring to the table
The necessary skills that we require for this role include:
- 3+ years hands-on React Native experience which includes: working with Restful APIs and databases such as SQLite, NoSql.
- Knowledge of mobile app development processes and lifecycles.
- Familiarity with Native Build Tools, like XCode, Gradle, and Android Studio.
- Knowledge of OO development methodologies and applying patterns i.e. MVC pattern, pub-sub patterns.
- Knowledge of JavaScript
- Experience in building mobile applications for both iOS and Android platforms.
- Proven Experience in working with agile teams and successfully delivering agile-based software projects.
- Willingness to work in a 24/7 environment.
- Proven experience with GIT source control.
- Desirable skills you’ve got up your sleeve
It would be great if you also have some of the following skills:
- Computer Science-related degree, diploma, or similar qualification.
- Knowledge of cloud services such as Azure Functions, Azure API Management, Azure Service Bus, Azure Key Vault, Azure Cosmos DB, and Azure Application Insights.
- Working experience with Terraform and Pipelines.
- Experience with Real-time evaluations (SignalR/XSockets).
- Docker, Kubernetes.
These competencies are:
- Adaptability / Flexibility
- Control And Efficiency
- Effectiveness & Delivery
- Innovation
- Communication
- Stress Tolerance
go to method of application »
Who we’re looking for
- We’re on a thrilling journey of growth and innovation, and we need passionate, driven individuals to join us. At DigiOutsource, every day is action-packed, and we expect you to bring your A-game. In return, you’ll find a supportive environment where your skills can flourish and your career can soar.
- Ready to become a game-changer? Supercharge your career with us and be part of something extraordinary.
Why we need you
- We’re on a mission to create extraordinary experiences for our customers, and we believe that your unique skills, passion and superdrive will help us achieve our vision.
- As a Audit and Tax Specialist you’ll be supporting the delivery of reporting to the business, spanning multiple entities worldwide, covering all statutory, financial compliance, reporting and taxes for their allocated silo. This will help us excel at improving processes to stay ahead of the game.
What you’ll be doing
As part of your role, your responsibilities will include:
- Oversight of standard monthly team processes:
- Overall management (including review and confirmation of submission) of monthly and regulatory returns ensuring all deliverables are met on time.
- Reporting
- Monthly Reporting
- Preparation of monthly reports for in country partners and stakeholders, being monthly publish.
- Ensure early roll over of all reports for the new month.
- Ensure all reports are ready for management review and follow up where reports are required from the greater finance team.
- Drafting of management accounts when requested on standard templates.
- Statutory Reporting
- Review of single entity and annual consolidated financial statements including all notes.
- Review of all accounting policies and ensure that all new accounting policies have been accounted for in the relevant sets of financial statements and consistent application across responsible entities and compliance to IFRS.
- Prepare Annual Financial Statements for the entities within the silo that are not prepared externally under the applicable accounting framework on Caseware.
- Review of Annual Financial Statements for the entities within the silo that are prepared externally in line with our standard template.
- Board reporting
- Review & assist with the preparation and coordination of all information for board reports where applicable.
- Ensure disclosure in the AFS complies with IFRS and aids in displaying decision useful information for example:
- Sensitivity analysis per major market for:
- Currency exposure;
- Accepted purchases;
- Processor receivables;
- Interest, credit and market risk and reasons for changes; and
- Liquidity risk and evaluation of working capital management across all groups (Cash flow vs liquidity and solvency ratio).
- Compliance reporting
- Review of all required reporting and submissions for regulated markets where required.
- Review of all required reporting for all Gaming Authorities.
- All monthly and annual entity reports to administrators.
- All reporting to be standardized across entities.
- Audit reviews
- Obtain audit fees across all entities and request new proposed audit fees for negotiation.
- Review of the monthly audit fee and accounting accruals and ensure the accruals are raised based on the quoted fees in the engagement letters.
- Prepare audit timelines and plan each year in coordination with the Group Audit Specialist (Financial Manager to be involved).
- Set up of all audit review meetings.
- Review research of new IFRS reporting and apply to annual financial statements where applicable.
- Manage the audit process:
- Ensure uploads of all audit files onto audit portal.
- Ensure constant follow up with team leads and financial manager to ensure timely submission of files.
- Sign off on the group audit schedules in coordination with the Group Audit Specialist.
- Assist in finalization of audit files and TB’s for submission to auditors.
- Manage the coordination all audit queries received.
- Maintain an audit query list to ensure all queries answered and to assist with the following years audit.
- Review of drafted of financial statements for management and audit review, (applicable if the financial statements were drafted by a third party, or another team member)
- Review of audit journals:
- Review summary of audit and client journals resulting from audits and compare TBs after journals were posted to signed AFS.
- Ensure that Retained Earnings per the ERP (NAV) agrees to signed AFS in local currency.
- Quarterly audit files (Internal)
- Set up meetings for quarterly audit reviews within Floqast, specifically SOX audits
- Maintain IFRS16 schedules for group reporting.
- Statutory
- Structures
- Obtain and maintain relevant group structures with Company Secretary.
- Ensure regulatory bodies are in good standing order. Agree all share capital to all relevant statutory documents and ensure that all investments are correctly recorded and consolidate out, where applicable.
- Maintain a director’s register for all entities in group structures.
- Action director changes within silo and communicate such changes to the Group Company Secretary, where applicable.
- Investments & Evaluation
- Ensure accurate going concerns with forecasting.
- Perform valuations of companies, databases etc.
- Accounting recording and reporting systems
- Assist financial accountants and financial managers with new company set up for entities the statutory structure (organic or acquired) in Navision and Cognos ensuring consistency with all other entities. Mapping new entities in Cognos and ensuring all reporting updated accordingly.
- Teamwork
- Effectively work as a team with rest of the finance team.
- Effectively communicate to manager and team members to ensure key deliverables are met on time and potential problems escalated.
- Openly communicate with managers and team members effectively to ensure that all key deliverables are met timeously and accurately;
- Communicates clearly and effectively at all levels; both internally and externally;
- Effectively feeds information to required members of the team to ensure all important updates are shared appropriately;
- Manages others expectations appropriately and proactively communicates any potential problems.
- Bi-annual setting of objectives.
- Ad hoc projects:
- Assist in the drafting of process notes detailing how and why monthly tasks are performed to ensure business continuity.
- Other ad hoc duties as may be required from time to time.
- This job description is not intended to be an exhaustive list of responsibilities. You may be required to complete other reasonable duties in order to achieve business objectives.
Essential skills you’ll bring to the table
The necessary skills that we require for this role include:
- Strong verbal and written communication skills, with the ability to convey complex ideas clearly and effectively
- Experience working collaboratively in cross-functional teams, with a focus on achieving shared goals
- Expertise in managing multiple projects simultaneously, with a track record of delivering on time and within scope
- Exceptional attention to detail, ensuring high standards of quality in all outputs
- Ability to adapt quickly to changing environments and priorities, maintaining effectiveness in dynamic situations
- CA (SA) or ACCA
- Accounting reporting experience
- Knowledge of IFRS
- Minimum 2 years taxation experience
- Proficient in Microsoft Excel
- Intermediate to advanced Microsoft Excel skills
Desirable skills you’ve got up your sleeve
It would be great if you also have some of the following skills:
- In-depth knowledge of sports betting markets, including odds calculation, betting types and market trends
- Previous experience in the online gaming or casino industry, with a strong understanding of player behaviour and industry regulations
- Familiarity with gambling regulations and compliance requirements in various jurisdictions, ensuring adherence to legal standards
- Experience in developing and executing customer retention strategies
- Experience in Navision.
- Experience in Caseware
go to method of application »
Who we’re looking for
- We’re on a thrilling journey of growth and innovation, and we need passionate, driven individuals to join us. At DigiOutsource, every day is action-packed, and we expect you to bring your A-game. In return, you’ll find a supportive environment where your skills can flourish and your career can soar.
- Ready to become a game-changer? Supercharge your career with us and be part of something extraordinary.
Why we need you
- We’re on a mission to create extraordinary experiences for our customers, and we believe that your unique skills, passion and superdrive will help us achieve our vision.
- As a Compliance Monitoring and Assurance Officer you’ll be supporting and assisting with the creation of internal operational procedures and policies, as well as providing incident management to internal departments by assisting 3rd party service providers with the investigation and resolution of software technical covering. This will help us excel at identifying project requirements and assisting with key compliance deliverables to stay ahead of the game.
What you’ll be doing
As part of your role, your responsibilities will include:
- Reviewing and analysing information received from various stakeholders and make appropriate recommendations.
- In-depth analysis of data to assist with technical resolution.
- Developing strong relationships across stakeholder groups, manage requests and ensure key deliverables are executed effectively and efficiently.
- Assisting with the internal audit of the business to ensure that the KYC, AML processes and procedures are being followed.
- Assisting with successful implementation of new and revised processes and/or regulatory requirements Compliance procedures.
- Assist with review and compilation of training material, such as AML, Data Protection and ERM.
- Review compliance of policies and procedures with regulatory requirement.
- Ensure adequate training is available to cover all procedures required for compliance. Act as Compliance consultant for training department and sign off on training material.
- Review training attendance registers for service providers to ensure SLA’s are followed.
- Where necessary, conduct training.
- Assist with drafting of procedure documentation.
Essential skills you’ll bring to the table
The necessary skills that we require for this role include:
- Strong verbal and written communication skills, with the ability to convey complex ideas clearly and effectively
- Experience working collaboratively in cross-functional teams, with a focus on achieving shared goals
- Expertise in managing multiple projects simultaneously, with a track record of delivering on time and within scope
- Exceptional attention to detail, ensuring high standards of quality in all outputs
- Ability to adapt quickly to changing environments and priorities, maintaining effectiveness in dynamic situations
- Experience in data analysis and efficiently identify & mitigate risk to business
- Ability to quickly process information in order to appropriately determine whether regulatory or business objectives have been met
- Ability to manage key stakeholders at all levels, both internally and externally
- Basic MS Word and Excel
- Demonstrated capability to accurately identify and engage with control owners and reviewers in adherence to regulatory requirements
- 12 months of proven experience in an AML, risk management, or compliance role.
- Proficiency in conducting assurance activities and evaluating the effectiveness of policies, processes, and procedures.
Desirable skills you’ve got up your sleeve
It would be great if you also have some of the following skills:
- In-depth knowledge of sports betting markets, including odds calculation, betting types and market trends
- Previous experience in the online gaming or casino industry, with a strong understanding of player behaviour and industry regulations
- Familiarity with gambling regulations and compliance requirements in various jurisdictions, ensuring adherence to legal standards
- Experience in developing and executing customer retention strategies
- Degree educated in a related discipline
- Experience of working in Legal, Compliance, research
- Experience or knowledge of the online gambling industry
- Experience working on a ERM system.
These competencies are:
- Adaptability
- Ownership and accountability
- Initiating action
- Resilience
- Team orientation
- Integrity
- Innovation
Method of Application
Use the link(s) below to apply on company website.
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