Job Vacancies at Bryte Insurance Company Limited

About the Job

• The role holder will be responsible to Ensure the smooth running of the department and that deadlines are met by providing efficient and effective administrative support and assistance to the relevant Regional Managers, Area Managers, Underwriters and Business Development Managers.

To Manage duties in line with the company and Regional Objectives around:

• Profitable Growth
• Customer Centricity
• Operational Excellence
• People - IDP
• Financial discipline and Governance
• Bryte Values and Service Standards

Key Tasks & Accountabilities

• Reports and presentations - Collation of all reports (Sales Tracking, Pipeline and Prospects etc.) and forward to management on a weekly / daily basis
• Extraction of figures on DSS / QLIKVIEW - to check shortfalls and variances
• Prepare and type Regional report on a monthly / Quarterly basis
• Coordinating events - coordinate all sales and underwriting functions
• Assistant to Business Development Manager - Queries, credit control and underwriting assistance as well as preparing of quotations on Excel templates and Capturing on TIA
• Maintaining attendance registers (all staff)
• Answering Switchboard and managing reception duties
• Attend to daily mail (incoming and outgoing)
• Hosting of clients
• Order policy wordings and marketing materials
• Daily, weekly and monthly stats for the region
• Maintain broker contact lists for the region
• Attend to office maintenance needs
• Flight and accommodation arrangements
• Minutes of Sales meetings
• Arrange Broker functions and meetings when required
• Teamwork

Relationship

Internal

• Sales
• Product Underwriting including risk engineering and actuarial units
• Credit control
• Business Service Centre
• Claims
• Marketing and Risk
• Finance
• Information Technology
• People Management
• Legal and Compliance
• Broker Management department

External

• Brokers
• Clients
• Building Management and general office suppliers
• UMA's and Niche product suppliers for the company

Qualifications & Experience

• Grade 12
• A minimum of 2 year Secretarial experience will be an advantage
• Fais Compliant
• Administrative underwriting experience will be an advantage.
• Computer literate (Word, Excel, Power Point and Microsoft Office requirement)

Systems

• Qlikview
• WORD
• EXCEL
• Microsoft Office
• TIA
• Power point

Technical Skills

• Good Relationship Building skills
• Excellent Verbal and written skills
• Excellent typing skills
• Telephone and listening skills
• Strong People management skills
• Strong numeracy skills
• Good communication skills
• Sound Interpersonal Skills
• Computer literacy - Sound Excel skills

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About the Job

• The role holder will be responsible to analyse and underwrite new and existing policies effectively, within delegated authority limits to achieve agreed levels of underwriting performance by providing technical underwriting support and assistance. To provide high quality service and solutions to brokers and customers to ensure business retention and growth and to provide effective qualitative underwriting and to demonstrate specialised product knowledge and manage & mentor Junior Underwriting staff.

Key Tasks & Accountabilities

Achieve Target Underwriting Profit

• Capture AP/TP ratios
• Underwriting quality verification.
• Underwriting Profitability analysis.
• Adherence to agreed technical standards, controls, and procedures.
• Adherence to market facing underwriting strategy, procedures, policies, and controls.
• Underwriting medium- high complexity risks.
• Measuring exposure and analysing risk.
• Determine technical price according to agreed/certified pricing process.
• Managing underwriting profitability of accounts.
• Implement underwriting measures to attain targeted loss ratios and rates.
• Embrace technology to improve portfolio performance.
• Ensure that treaty re-insurance standards are adhered to at all times.
• Ensure compliance with technical and operational underwriting standards, procedures and controls.
• Application of the Bryte Way (TBW) of underwriting.
• Deploy & utilise risk engineers appropriately.
• Management reports analysed.

Growth and Retention of Business

• Hit ratios (L&C)
• Growth ratios
• Establish lasting partnerships with key stakeholders.
• Support growth of existing books and new books through underwriting actions
• Retain business through underwriting actions.
• Formal and informal Feedback
• Management reports

Contribute to Proposition Development

• Focussed underwriting of risks within delegated authority to achieve effective implementation of business plan.
• Align with sales target to ensure the GWP, loss ratio and profitability targets are met.
• Align with Bryte guiding principles and way of doing business

Provide qualitative service levels to internal and external stakeholders

• Delivery to SLA’s and service standards agreed.
• Delivery of reports and information required.
• Effective communication and collaboration with other business units
• Consistently utilise processes, procedures and approach based on the TBW process framework.
• Ensure service levels meet SLAs with brokers and other business unit.
• Ensure effective communication with brokers and clients.
• Manage complaints effectively and timeously.
• Build relationships through provision of good and consistent service.
• Formal and informal feedback

Governance

• Adherence to the governance framework & best practice
• Ensure governance and best practice is adhered to & communicated to all stakeholders: Audit & TUR reports, Workflow reports and Management reports

Broker Management

• Deliver and enhance the highest level of client satisfaction by working with brokers to map and determine their business needs in delivering superior client service.
• Strategically analyse the broker’s business plan and develop future business opportunities.
• Maintain relationships with the brokers and providing technical and underwriting support as required.

Teamwork

• Maintain relationships with internal departments to ensure delivery of the highest level of client service for our clients and brokers.
• Act in line with SLA and instructions from all superiors and always ensure professionalism in dealings with internal and external stakeholders.
• Develop technical skills on a continuous basis.
• Feedback from team & colleagues
• Market feedback

Relationship

Internal

• Junior Underwriting Technicians -Assist and lead junior staff
• Underwriting Manager / Portfolio Manager
• Regional Manager
• Finance
• Sales & Marketing
• Claims

External

• External clients
• Brokers
• Tied Agents
• Administrators
• UMA
• SAIA

Qualifications & Experience

• Higher Certificate in Insurance / Insurance qualification
• 10 Years technical experience in underwriting, preferably in commercial and specialised underwriting
• FAIS compliant, 120 credits.
• Must have RE
• Sound knowledge and understanding of South African Insurance/re-insurance market.
• Sound knowledge of how to optimise underwriting performance at a policy and portfolio level.
• Expert technical knowledge and understanding of underwriting principles.
• Commercial and Specialised knowledge.

Technical Competencies

• Applying analytical thinking to identify and resolve problems by critically evaluating information, applying personal judgment and experience, consulting relevant parties, considering organisational resources, and reflecting on the bottom line.
• Improving the overall customer experience by understanding their needs, managing their expectations, sharing knowledge and information, and delivering services both promptly and efficiently.
• Assuming the responsibility for consistently delivering end-results against expected time, quality, accuracy, and performance standards.
• Establishing, sustaining, and fostering professional teams, alliances and networks that inspire trust, facilitate collaboration, and offer support.
• Conveying and disseminating information in a verbal or written format that is clear, concise, convincing, and tailored to the needs of target audiences..