Job Vacancies at Clicks Group

Introduction

• We are seeking to appoint a Branch Manager for our Unicare division that is: passionate about retail and service excellence, confident to manage a 24hr store, able to build customer loyalty and lead a team to deliver a competitive advantage for the brand.
• This diverse role will focus on managing the Front Shop and Dispensary business and will be based in Bellville, Cape Town reporting to the Head of Unicare.

Job description

Job Purpose:

• To manage and lead implementation of Unicare operating plan by achieving sales, profitability and compliance targets through the delivery of efficient operations and exceptional customer service in line with the Unicare strategy, business objectives and regulatory requirements.

 Job Objectives:

• To drive financial performance by achieving sales, turnover and profitability targets through effective operational execution and team performance.
• To manage the day-to-day operations of the branch and ensure efficient processes.
• To maintain compliance and ensure adherence to all relevant regulations, policies, procedures and standards to mitigate risk to the business.
• To create a customer first culture and drive delivery of exceptional customer service in order to build customer loyalty and positive brand perception.
• To build and maintain strategic relationships with internal and external stakeholders, including head office teams, suppliers, regulators, landlords and local authorities to facilitate seamless delivery of business objectives.
• To drive continuous improvement by identifying operational inefficiencies and implementing process improvements that enhance overall branch performance, customer experience, and profitability.
• To provide timely and accurate information in order to facilitate informed decision making, mitigate risks and maintain effective control over the branch.
• To manage financial, human, and other resources in order to deliver the operating plan and achieve business objectives. 

Minimum requirements

Qualifications

Essential:

• B. Degree or Diploma in retail / finance management or related 

Desirable:

• Bachelor's degree in Pharmacy 
• Advanced Diploma or Master's degree in Business Management, Retail Management, or  HealthcareManagement 

Job Related Experience

Essential:

• 5 – 8 years’ experience in a management and leadership role in Pharmacy operations 
• 5 years’ experience in budgeting, financial and cost management. 
• 3-5 years’ experience in managing retail operations, customer service, a diverse team

Desirable:

• 5 years’ experience in managing multi-site or regional retail operations. 
• 4-5 years’ experience in a pharmacy specific management role, including clinic and healthcare service oversight 

Job Knowledge:

• Budgeting and financial management 
• Knowledge of pharmacy laws, health regulations, and compliance. 
• Understanding of pharmacy retail processes and service delivery. 
• Knowledge of product merchandising and stock management 
• Knowledge of how to drive revenue, manage costs, and optimize financial performance. 
• Performance management. 
• Stock control, ordering processes, and supplier management. 
• Regulatory audits, risk assessment, and security protocols. 
• Budgeting, cost control, and financial reporting. 

Job Related Skills: 

• Planning and organising. 
• Analytical Skills 
• Attention to detail 
• Ability to drive sales and grow market share. 
• Customer service orientation. 
• Finance management, including budgeting and cost control. 
• Ability to make sound decisions under pressure. 
• Verbal and written communication skills. 
• Performance management. 
• Risk management. 
• Problem solving. 
• Conflict resolution. 

Job Related Competencies:

• Deciding and Initiating Action
• Leading and Supervising
• Persuading and Influencing
• Coping with Pressures and Setbacks 
• Analysing
• Planning and Organizing
• Delivering Results and Meeting Customer Expectations
• Following Instructions and Procedures

go to method of application »

Introduction

• Responsible for providing pharmaceutical care services (within scope of practice) and performing day-to-day dispensary administration according to company's Standard Operating Plans (SOPs). To focus on the administration of scripts to provide general dispensing duties with the emphasis on patient satisfaction

Job description

Job Objectives:

Responsibilities

• Interact with customers in a professional manner and with strict confidentiality within SOP and agreed timelines
• Administration of scripts and or any other claiming/capturing related procedure
• Accurate and complete handling of all profiles worked on
• Interact with health care professionals where needed
• Problem solving and follow up of queries

Duties

• Interact with customers via telephone or other means regarding medication and Healthcare Services
• Accurate capturing of scripts received at the Central Pharmacy centre
• Handling of queries regarding prescriptions
• Patient Profile management
• Assist with Chronic authorizations
• Liaison with all other departments
• Ad hoc requirements as per operational requirements

Knowledge:

• Product knowledge (including OTC)
• SAPC and relevant legal knowledge
• Sound knowledge of the chronic authorization process and procedures
• Customer service orientated
• Ethical working practice and compliance

Skills:

• Computer literacy (MS Office)
• Customer service orientated
• Team Player
• Integrity
• Accuracy and attention to detail
• Computer literacy (MS Office)
• Must be bilingual (with English being one of the requirements
• Must be able to work with patients and be adaptable to assist with various departmental duties
• Be able to use initiative in order to provide patient satisfaction
• Effective time management skills
• Adaptability
• Positive attitude
• Be able to work under pressure

Competencies:

Essential

• Adhering to Principles and Values
• Working with People
• Delivering Results and Meeting Customer Expectations

Minimum requirements

Experience:

• Minimum 1 year in the role of Pharmacist Assistant Post Basic

Education:

• Further Education and Training Certificate Pharmacist Assistance (Essential)

go to method of application »

Introduction

• The Body shop HR team is looking for an HR Administrator to provide comprehensive, effective and efficient administrative functions and coordination to the HR team and business unit. This role will report into the HR Manager.

Job description

Job Objectives:

Key Responsibilities:

• Recruitment administration and interview coordination.
• Prepare offers, contracts and new starter documentation.
• Coordinate onboarding and offboarding processes.
• Maintain accurate employee master data on HRIS/SAP.
• Process employee movements, promotions, transfers and terminations.
• Administer time & attendance, including hours, overtime and public holidays.
• Provide accurate payroll inputs and resolve payroll queries.
• Administer employee leave and maintain leave records.
• Maintain electronic and physical employee files.
• Assist with HR reports, trackers and audits.
• Support employee benefits administration, including medical aid and provident fund.
• Respond to employee and manager HR queries.
• Ensure HR records comply with company policies, procedures and POPIA.
• Provide general HR administration and support to the HR team.
• Assist with HR projects, employee engagement and compliance initiatives.

Minimum requirements

Job Knowledge:

• Essential: 1 year Microsoft office suite (Word, excel, powerpoint, Outlook)
• Desirable: 2 years knowledge of HR Practices
• Desirable: 6 months HR policies and procedures
• Desirable: 1 year knowledge on Payroll processes and administration

Job Related Skills:

• Essential: 1 year Interpersonal and communication skills
• Essential: 1 year Planning, organising, co-ordinating skills
• Essential: 1 year Problem Solving skills
• Essential: 1 year computer literacy skills
• Essential: 1 year administrative skills

Job Experience:

• Essential: 2 years HR administrative experience
• Essential: 2 years HR query handling experience

Education:

• Essential: 3 year tertiary qualification (BA, B Com (HR), B Soc Sc, B. Ed, B. Bus Science) or HR Diploma
• Essential: Computer Literacy (Excel, Word, Powerpoint)

Essential Competencies:

• Adhering to Principles and Values
• Delivering Results and Meeting Customer Expectations
• Following Instructions and Procedures
• Planning and Organising
• Coping with Pressures and Setbacks

go to method of application »

Introduction

• Lead the development, approval and continuous improvement of Private Label packaging across assigned categories, ensuring it is consumer-focused, commercially viable, fit for purpose, compliant, quality assured and aligned with Clicks sustainability objectives.
• Provide technical leadership across the packaging value chain, strengthen supplier performance, deliver cost and sustainability benefits, and develop junior packaging capability.

Job description

Job Objectives:

Packaging Development and Innovation

• Lead the development and improvement of primary, secondary and tertiary packaging across assigned Private Label categories.
• Translate commercial, brand, consumer, product-protection, supply-chain and sustainability requirements into technically viable briefs and specifications.
• Evaluate packaging formats, materials, components, inks and print technologies to improve functionality, quality, sustainability, lead time or cost.
• Drive packaging milestones from approved brief to commercial launch by coordinating approvals and supplier deliverables, resolving delays and escalating launch risks.
• Provide technical guidance to New Product Development Buyers, Category Buyers, Brand, Product Developers, Designers and Technologists.

Technical Quality, Specifications and Compliance

• Define, review and approve packaging specifications, artwork requirements, proofs, print standards, production trials and technical testing before release.
• Manage online print approvals and verify colour consistency against approved Private Label brand standards across proofs, press outputs and production batches.
• Ensure packaging is fit for purpose, protects product integrity and meets applicable legal, labelling, environmental, internal and quality requirements.
• Maintain controlled packaging specifications, approvals and test records; investigate non-conformances, lead root-cause analysis and verify corrective action.
• Apply risk-based food-contact, packaging-quality, Good Manufacturing Practice and GS1 requirements appropriate to the product and packaging application.

Sustainability and Extended Producer Responsibility

• Implement the Clicks packaging strategy and integrate sustainability requirements into new and existing developments.
• Drive design for recycling, material reduction, packaging elimination, reuse and responsible recycled-content opportunities without compromising safety, quality or performance.
• Support applicable South African Plastics Pact and internal circularity targets.
• Maintain accurate packaging composition and volume data for Extended Producer Responsibility reporting and assess changes against applicable requirements and the national Recyclability by Design guideline.

Commercial and Supplier Management

• Source, assess and approve packaging suppliers and printers within delegated authority based on technical capability, quality, compliance, capacity, service and commercial criteria.
• Maintain approved-supplier records and scorecards, conduct risk-based assessments or audits, and ensure contract manufacturers use approved sources unless an authorised alternative is agreed.
• Lead technical and commercial negotiations, including packaging rebate arrangements, and ensure agreed terms are documented, accurately calculated and realised.
• Manage technical relationships with artwork agencies, printers, converters, packaging manufacturers and laboratories.
• Deliver value-engineering opportunities that improve cost, quality, availability or supply resilience.

Project and Stakeholder Leadership

• Govern concurrent packaging workstreams, ensuring clear ownership, dependencies, decision points and progress control from briefing to launch.
• Report progress, risks, decisions and actions to relevant stakeholders and facilitate alignment among internal teams, contract manufacturers, suppliers, printers and artwork agencies.
• Escalate unresolved technical, compliance, quality, cost or timeline risks with an evidence-based recommendation.

People Leadership and Capability Development

• Prioritise and review work for the Junior Packaging Technologist and/or Regulatory Packaging Technologist, setting clear objectives, timelines and quality expectations.
• Provide coaching, technical guidance and performance feedback, and promote consistent methods, templates, specifications and lessons learned across the Private Label technical team.

Key Success Measures

• At least 95% of agreed packaging critical-path milestones are achieved by their approved dates, with no packaging-driven launch delay unless formally accepted through change control.
• Specifications, artwork, proofs, trials and approvals are completed to agreed turnaround times, and packaging readiness is confirmed before the production or launch gate.
• Critical-path risks and forecast delays are recorded, communicated and escalated with an agreed recovery action and accountable owner.
• At least 95% of online print approvals are completed within the agreed turnaround time, with colour references and decisions recorded before production release.
• At least 98% of production print samples meet the approved Private Label brand colour standard on first assessment. Contract manufacturers must contain and report material deviations within one working day, with corrective action and re-approval completed before production resumes or stock is released.
• Packaging specifications and technical records remain current and controlled, while defects, repeat failures and avoidable rework are reduced.
• Approved cost, value-engineering, sustainability and design-for-recycling objectives are achieved without compromising compliance or quality.
• Extended Producer Responsibility data is accurate, complete and submitted within required timelines.
• Supplier performance against quality, service and compliance requirements meets agreed standards.
• Direct reports achieve agreed performance and development objectives.

Decision-Making Authority

• Approves: Packaging specifications, technical artwork requirements, print proofs, trial acceptance, technical release, and packaging suppliers and printers within delegated authority and approved governance.
• Recommends: Packaging formats, materials, tests, value-engineering options and sustainability interventions.
• Escalates: Material legal, product-safety, quality, consumer, supply, cost or launch risks that exceed delegated authority or remain unresolved.

Minimum requirements

Knowledge:

• Packaging materials, components, formats, conversion processes, structural design, print production and colour management.
• Packaging specifications, test methods, production trials, quality control, document control and root-cause analysis.
• Applicable South African consumer, product, labelling, health-product, food-contact, environmental and waste-management requirements.
• Extended Producer Responsibility, circular-economy principles and design for recycling.
• Supplier quality-management systems and relevant standards, including BRCGS Packaging Materials, Good Manufacturing Practice and GS1 requirements where applicable.
• Cost modelling, value engineering, procurement interfaces and packaging supply-chain risk.

Skills:

• Advanced packaging problem-solving, technical judgement and evidence-based decision-making.
• Project planning, prioritisation and delivery across concurrent workstreams.
• Technical writing, specification development, document control and data analysis.
• Supplier assessment, audit, negotiation and performance management.
• Clear communication, influencing, facilitation and cross-functional stakeholder management.
• Proficiency in Microsoft Word, Excel, Outlook and PowerPoint.
• Coaching, delegation and quality review.

Competencies:

Essential

• Creating and innovating.
• Planning, organising and initiating action.
• Analysing complex information and applying technical expertise.
• Delivering results while maintaining quality, compliance and attention to detail.
• Collaborating, influencing and building effective relationships.

Desirable

• Leading and developing others.
• Strategic thinking and commercial awareness.
• Adaptability and continuous-improvement orientation.

Experience:

• At least eight years’ practical packaging development experience in a retail, fast-moving consumer goods or packaging manufacturing environment.
• Demonstrated experience across multiple substrates, formats and print processes, including artwork approval, testing, trials and technical issue resolution.
• Experience in supplier qualification, performance management, technical audits and commercial or value-engineering initiatives.
• Practical experience applying packaging sustainability, Extended Producer Responsibility and design-for-recycling requirements.
• Experience leading cross-functional projects through commercial launch and coaching or supervising junior technical staff.

Education:

• Advanced Diploma in Packaging Design and Technology, or an equivalent relevant qualification.
• A relevant certification in packaging, quality, sustainability, project management or auditing is advantageous.

go to method of application »

Introduction

• Are you passionate about retail and service excellence? Are you confident to drive sales and build customer loyalty in order to ensure a competitive advantage for the brand? An exciting and challenging opportunity has become available for an Assistant Store Manager. The successful individual will report to the Store Manager.

Job description

Job Purpose:

• To support the Store Manager in ensuring the efficient operation of the store and service excellence by driving sales and building customer loyalty in order to meet sales, profit and compliance targets, leading to a competitive advantage for the brand. 

Job Objectives:

• To ensure the achievement of the stores financial performance by driving and maximising sales through the execution of promotional activities and driving cross-selling, up-selling initiatives and superior customer service across the store team.
• To efficiently execute all operational activities of the store, including expenses, stock management, shrinkage, general housekeeping and administration.
• To successfully execute in-store visual merchandising, ensuring the in-store presentation and promotional standards are met and that the appearance of the store is in line with the brand image.
• To support the Store Manager in ensuring staff are motivated and directed to achieve their targets and performance goals and effectively managed in the absence of the store manager.
• To assist the Store Manager in maintaining the work schedule on a daily basis in line with the Group's labour policy and the relevant labour model in order to ensure each department is fully and appropriately staffed.
• To execute customer service initiatives in store that results in a great customer experience, drives customer loyalty and achieves club card participation targets.
• To attend to all administrative responsibilities in an efficient manner, including ensuring weekly time and attendance and employee records are complete and submitted to HR.
• To facilitate the brand being the customer’s first choice health and beauty retailer by living and driving the company values.

Minimum requirements

Education and Experience Requirements:

• Essential: Grade 12 (Maths 50% and English 50%)
• Essential: Relevant Retail/Business Management qualification (External applicants)
• Desirable: Degree in Relevant Retail/Business Management
• Minimum 1 years’ experience in an assistant store management role within a retail/FMCG store operations environment or successful completion the Clicks Trainee Store Management Programme
• Financial management experience (budgets, profit and loss statements, financial ratios, etc.)

Job Knowledge and Skills Required:

• Understanding and application of financial management principles
• Retail/FMCG background and understanding of merchandising and promotions principles
• Knowledge of stock, cost, risk and compliance management procedures 
• Knowledge of customer service excellence
• Knowledge of labour legislation and IR practices 
• Knowledge of people management
• Knowledge of competency based interviewing
• Numeracy skills
• Results and target driven
• Planning and organising skills
• Problem-solving skills
• Strong customer orientation
• Good communication skills
• Computer literacy

Essential Competencies

• Following instructions and procedures
• Planning and Organising
• Delivering Results and Meeting Customer Expectations
• Working with people
• Analysing
• Leading and Supervising
• Entrepreneurial and Commercial Thinking
• Coping with Pressures and Setbacks

go to method of application »

Introduction

• To ensure the efficient operation of the store and service excellence by leading and directing the store operations team in order to meet sales, profit and compliance targets, leading to a competitive advantage for the brand.

Job description

Job Objectives:

• To ensure the achievement of the stores financial performance by driving and maximizing sales, tracking daily targets, weekly and monthly sales plans and proactively taking appropriate action as required.
• To efficiently manage and control all operational activities of the store, including expenses, stock management, shrinkage, general housekeeping and administration.
• To successfully manage in-store execution of all visual merchandising, ensuring that in-store presentation and promotional standards are maintained and that the appearance of the store is in line with the brand image.
• To ensure competent and motivated employees through effective selection, leadership, management and on-going development in order to build capacity and capability to meet current and future business needs.
• To adequately schedule staff in line with the Group's labour policy and the relevant labour model in order to ensure each department is fully and appropriately staffed.
• To ensure all administrative responsibilities are attended to in an efficient manner, including ensuring weekly time and attendance and employee records are complete and submitted to HR.
• To execute customer service initiatives in store and take corrective action that results in a great customer experience, drives customer loyalty and achieves club card participation targets.
• To build and maintain sound working relationships with relevant stakeholders (centre managers, suppliers, DC’s) to ensure business objectives are achieved and opportunities are maximised.
• To maintain an awareness of customer trends, demographics and needs and monitor the activity of local competitors in order to capitalise on opportunities.
• To drive cohesion, consistency and integration between the store operation, pharmacy and clinic teams.
• To drive a high performing business culture that delivers employee affiliation, customer satisfaction and shareholder value.
• To support the Group’s vision to be the customer’s first choice health and beauty retailer by living and driving the company values.

Knowledge:

• Sound understanding and application of financial management principles
• Strong retail/FMCG background and understanding of merchandising and promotions principles
• Knowledge of stock, cost, risk and compliance management procedures 
• Knowledge of Customer service excellence
• Knowledge of labour legislation and IR practices 
• Knowledge of competency based interviewing

Skills:

• Sound managerial skills
• Results and target driven
• Planning and organising skills
• Problem-solving skills
• Strong customer orientation
• Good communication skills
• Computer literacy
• Strong financial acumen

Competencies:

Essential:

• Leading and Supervising
• Planning and Organising
• Delivering Results and Meeting Customer Expectations

Desirable:

• Entrepreneurial and Commercial Thinking
• Deciding and Initiating Action
• Working with people
• Analysing
• Coping with Pressures and Setbacks

Minimum requirements

Experience:

• Minimum 5 years’ experience in a store management role within a retail/FMCG store operations environment with an annual turnover of at least R50 million
• Extensive people management experience of a large and diverse workforce
• Financial management experience (budgets, profit and loss statements, financial ratios, etc.)

Education:

• Essential: Grade 12 (Maths 50% and English 50%)
• Essential: B. Degree or Diploma (retail / finance management, pharmacy or related) (External applicants)

go to method of application »

Introduction

• To deliver service excellence through efficient customer service, point of sale (POS) operational activities and merchandising in store that leads to a positive customer experience.

Job description

Job Objectives:

• To efficiently execute all operational activities at the point of sale in a timely and efficient manner.
• To maintain high levels of accuracy when scanning merchandise and collecting payment for goods purchased, including actioning clubcard rewards.
• To ensure the safe handling of cash at all times.
• To proactively promote the Clicks' clubcard and to enroll new clubcard members in order to achieve the clubcard participation targets.
• To make customers aware of promotions in order to positively affect sales and to ensure customers "feel good and pay less".
• To deliver superior customer service by acting as a brand ambassador, being visible and offering a friendly and professional service.
• To efficiently execute and maintain all merchandising and general housekeeping duties according to store and visual merchandise standards.
• To support the Group’s vision to be the customer’s first choice health and beauty retailer by living and driving the company values.
• To maintain updated knowledge on products, ranges, promotions and events in order to provide the correct information to customers at all times.

Knowledge:

• Basic maths calculations
• Retail/FMCG background and understanding of merchandising and promotions principles
• Understanding of stock management procedures 
• Knowledge of customer service excellence

Skills:

• Planning and organising skills
• Problem-solving skills
• Strong customer orientation
• Good communication skills
• Computer literacy
• Numeracy skills

Competencies:

Essential:

• Relating and networking
• Following instructions and procedures
• Delivering Results and Meeting Customer Expectations

Desirable:

• Working with people
• Persuading and Influencing
• Planning and Organising
• Coping with Pressures and Setbacks

Minimum requirements

Experience:

• Desirable: experience in a customer facing role within a retail/FMCG store operations environment

Education:

• Essential: Grade 12
• Desirable: Maths 50% and English 50% at Grade 12 level

go to method of application »

Introduction

• To deliver service excellence through efficient customer service, point of sale (POS) operational activities and merchandising in store that leads to a positive customer experience.

Job description

Job Objectives:

• To efficiently execute all operational activities at the point of sale in a timely and efficient manner.
• To maintain high levels of accuracy when scanning merchandise and collecting payment for goods purchased, including actioning clubcard rewards.
• To ensure the safe handling of cash at all times.
• To proactively promote the Clicks' clubcard and to enroll new clubcard members in order to achieve the clubcard participation targets.
• To make customers aware of promotions in order to positively affect sales and to ensure customers "feel good and pay less".
• To deliver superior customer service by acting as a brand ambassador, being visible and offering a friendly and professional service.
• To efficiently execute and maintain all merchandising and general housekeeping duties according to store and visual merchandise standards.
• To support the Group’s vision to be the customer’s first choice health and beauty retailer by living and driving the company values.
• To maintain updated knowledge on products, ranges, promotions and events in order to provide the correct information to customers at all times.

Knowledge:

• Basic maths calculations
• Retail/FMCG background and understanding of merchandising and promotions principles
• Understanding of stock management procedures 
• Knowledge of customer service excellence

Skills:

• Planning and organising skills
• Problem-solving skills
• Strong customer orientation
• Good communication skills
• Computer literacy
• Numeracy skills

Competencies:

Essential:

• Relating and networking
• Following instructions and procedures
• Delivering Results and Meeting Customer Expectations

Desirable:

• Working with people
• Persuading and Influencing
• Planning and Organising
• Coping with Pressures and Setbacks

Minimum requirements

Experience:

• Desirable: experience in a customer facing role within a retail/FMCG store operations environment

Education:

• Essential: Grade 12
• Desirable: Maths 50% and English 50% at Grade 12 level

go to method of application »

Introduction

• To deliver service excellence through efficient customer service, point of sale (POS) operational activities and merchandising in store that leads to a positive customer experience.

Job description

Job Objectives:

• To efficiently execute all operational activities at the point of sale in a timely and efficient manner.
• To maintain high levels of accuracy when scanning merchandise and collecting payment for goods purchased, including actioning clubcard rewards.
• To ensure the safe handling of cash at all times.
• To proactively promote the Clicks' clubcard and to enroll new clubcard members in order to achieve the clubcard participation targets.
• To make customers aware of promotions in order to positively affect sales and to ensure customers "feel good and pay less".
• To deliver superior customer service by acting as a brand ambassador, being visible and offering a friendly and professional service.
• To efficiently execute and maintain all merchandising and general housekeeping duties according to store and visual merchandise standards.
• To support the Group’s vision to be the customer’s first choice health and beauty retailer by living and driving the company values.
• To maintain updated knowledge on products, ranges, promotions and events in order to provide the correct information to customers at all times.

Knowledge:

• Basic maths calculations
• Retail/FMCG background and understanding of merchandising and promotions principles
• Understanding of stock management procedures 
• Knowledge of customer service excellence

Skills:

• Planning and organising skills
• Problem-solving skills
• Strong customer orientation
• Good communication skills
• Computer literacy
• Numeracy skills

Competencies:

Essential:

• Relating and networking
• Following instructions and procedures
• Delivering Results and Meeting Customer Expectations

Desirable:

• Working with people
• Persuading and Influencing
• Planning and Organising
• Coping with Pressures and Setbacks

Minimum requirements

Experience:

• Desirable: experience in a customer facing role within a retail/FMCG store operations environment

Education:

• Essential: Grade 12
• Desirable: Maths 50% and English 50% at Grade 12 level

go to method of application »

Introduction

• To deliver service excellence through efficient customer service, point of sale (POS) operational activities and merchandising in store that leads to a positive customer experience.

Job description

Job Objectives:

• To efficiently execute all operational activities at the point of sale in a timely and efficient manner.
• To maintain high levels of accuracy when scanning merchandise and collecting payment for goods purchased, including actioning clubcard rewards.
• To ensure the safe handling of cash at all times.
• To proactively promote the Clicks' clubcard and to enroll new clubcard members in order to achieve the clubcard participation targets.
• To make customers aware of promotions in order to positively affect sales and to ensure customers "feel good and pay less".
• To deliver superior customer service by acting as a brand ambassador, being visible and offering a friendly and professional service.
• To efficiently execute and maintain all merchandising and general housekeeping duties according to store and visual merchandise standards.
• To support the Group’s vision to be the customer’s first choice health and beauty retailer by living and driving the company values.
• To maintain updated knowledge on products, ranges, promotions and events in order to provide the correct information to customers at all times.

Knowledge:

• Basic maths calculations
• Retail/FMCG background and understanding of merchandising and promotions principles
• Understanding of stock management procedures 
• Knowledge of customer service excellence

Skills:

• Planning and organising skills
• Problem-solving skills
• Strong customer orientation
• Good communication skills
• Computer literacy
• Numeracy skills

Competencies:

Essential:

• Relating and networking
• Following instructions and procedures
• Delivering Results and Meeting Customer Expectations

Desirable:

• Working with people
• Persuading and Influencing
• Planning and Organising
• Coping with Pressures and Setbacks

Minimum requirements

Experience:

• Desirable: experience in a customer facing role within a retail/FMCG store operations environment

Education:

• Essential: Grade 12
• Desirable: Maths 50% and English 50% at Grade 12 level

go to method of application »

Introduction

• To deliver service excellence through efficient customer service, point of sale (POS) operational activities and merchandising in store that leads to a positive customer experience.

Job description

Job Objectives:

• To efficiently execute all operational activities at the point of sale in a timely and efficient manner.
• To maintain high levels of accuracy when scanning merchandise and collecting payment for goods purchased, including actioning clubcard rewards.
• To ensure the safe handling of cash at all times.
• To proactively promote the Clicks' clubcard and to enroll new clubcard members in order to achieve the clubcard participation targets.
• To make customers aware of promotions in order to positively affect sales and to ensure customers "feel good and pay less".
• To deliver superior customer service by acting as a brand ambassador, being visible and offering a friendly and professional service.
• To efficiently execute and maintain all merchandising and general housekeeping duties according to store and visual merchandise standards.
• To support the Group’s vision to be the customer’s first choice health and beauty retailer by living and driving the company values.
• To maintain updated knowledge on products, ranges, promotions and events in order to provide the correct information to customers at all times.

Knowledge:

• Basic maths calculations
• Retail/FMCG background and understanding of merchandising and promotions principles
• Understanding of stock management procedures 
• Knowledge of customer service excellence

Skills:

• Planning and organising skills
• Problem-solving skills
• Strong customer orientation
• Good communication skills
• Computer literacy
• Numeracy skills

Competencies:

Essential:

• Relating and networking
• Following instructions and procedures
• Delivering Results and Meeting Customer Expectations

Desirable:

• Working with people
• Persuading and Influencing
• Planning and Organising
• Coping with Pressures and Setbacks

Minimum requirements

Experience:

• Desirable: experience in a customer facing role within a retail/FMCG store operations environment

Education:

• Essential: Grade 12
• Desirable: Maths 50% and English 50% at Grade 12 level

go to method of application »

Introduction

• To deliver service excellence through efficient customer service, point of sale (POS) operational activities and merchandising in store that leads to a positive customer experience.

Job description

Job Objectives:

• To efficiently execute all operational activities at the point of sale in a timely and efficient manner.
• To maintain high levels of accuracy when scanning merchandise and collecting payment for goods purchased, including actioning clubcard rewards.
• To ensure the safe handling of cash at all times.
• To proactively promote the Clicks' clubcard and to enroll new clubcard members in order to achieve the clubcard participation targets.
• To make customers aware of promotions in order to positively affect sales and to ensure customers "feel good and pay less".
• To deliver superior customer service by acting as a brand ambassador, being visible and offering a friendly and professional service.
• To efficiently execute and maintain all merchandising and general housekeeping duties according to store and visual merchandise standards.
• To support the Group’s vision to be the customer’s first choice health and beauty retailer by living and driving the company values.
• To maintain updated knowledge on products, ranges, promotions and events in order to provide the correct information to customers at all times.

Knowledge:

• Basic maths calculations
• Retail/FMCG background and understanding of merchandising and promotions principles
• Understanding of stock management procedures 
• Knowledge of customer service excellence

Skills:

• Planning and organising skills
• Problem-solving skills
• Strong customer orientation
• Good communication skills
• Computer literacy
• Numeracy skills

Competencies:

Essential:

• Relating and networking
• Following instructions and procedures
• Delivering Results and Meeting Customer Expectations

Desirable:

• Working with people
• Persuading and Influencing
• Planning and Organising
• Coping with Pressures and Setbacks

Minimum requirements

Experience:

• Desirable: experience in a customer facing role within a retail/FMCG store operations environment

Education:

• Essential: Grade 12
• Desirable: Maths 50% and English 50% at Grade 12 level

go to method of application »

Introduction

• To deliver service excellence through efficient customer service, point of sale (POS) operational activities and merchandising in store that leads to a positive customer experience.

Job description

Job Objectives:

• To efficiently execute all operational activities at the point of sale in a timely and efficient manner.
• To maintain high levels of accuracy when scanning merchandise and collecting payment for goods purchased, including actioning clubcard rewards.
• To ensure the safe handling of cash at all times.
• To proactively promote the Clicks' clubcard and to enroll new clubcard members in order to achieve the clubcard participation targets.
• To make customers aware of promotions in order to positively affect sales and to ensure customers "feel good and pay less".
• To deliver superior customer service by acting as a brand ambassador, being visible and offering a friendly and professional service.
• To efficiently execute and maintain all merchandising and general housekeeping duties according to store and visual merchandise standards.
• To support the Group’s vision to be the customer’s first choice health and beauty retailer by living and driving the company values.
• To maintain updated knowledge on products, ranges, promotions and events in order to provide the correct information to customers at all times.

Knowledge:

• Basic maths calculations
• Retail/FMCG background and understanding of merchandising and promotions principles
• Understanding of stock management procedures 
• Knowledge of customer service excellence

Skills:

• Planning and organising skills
• Problem-solving skills
• Strong customer orientation
• Good communication skills
• Computer literacy
• Numeracy skills

Competencies:

Essential:

• Relating and networking
• Following instructions and procedures
• Delivering Results and Meeting Customer Expectations

Desirable:

• Working with people
• Persuading and Influencing
• Planning and Organising
• Coping with Pressures and Setbacks

Minimum requirements

Experience:

• Desirable: experience in a customer facing role within a retail/FMCG store operations environment

Education:

• Essential: Grade 12
• Desirable: Maths 50% and English 50% at Grade 12 level

go to method of application »

Introduction

• To deliver service excellence through efficient customer service, point of sale (POS) operational activities and merchandising in store that leads to a positive customer experience.

Job description

Job Objectives:

• To efficiently execute all operational activities at the point of sale in a timely and efficient manner.
• To maintain high levels of accuracy when scanning merchandise and collecting payment for goods purchased, including actioning clubcard rewards.
• To ensure the safe handling of cash at all times.
• To proactively promote the Clicks' clubcard and to enroll new clubcard members in order to achieve the clubcard participation targets.
• To make customers aware of promotions in order to positively affect sales and to ensure customers "feel good and pay less".
• To deliver superior customer service by acting as a brand ambassador, being visible and offering a friendly and professional service.
• To efficiently execute and maintain all merchandising and general housekeeping duties according to store and visual merchandise standards.
• To support the Group’s vision to be the customer’s first choice health and beauty retailer by living and driving the company values.
• To maintain updated knowledge on products, ranges, promotions and events in order to provide the correct information to customers at all times.

Knowledge:

• Basic maths calculations
• Retail/FMCG background and understanding of merchandising and promotions principles
• Understanding of stock management procedures 
• Knowledge of customer service excellence

Skills:

• Planning and organising skills
• Problem-solving skills
• Strong customer orientation
• Good communication skills
• Computer literacy
• Numeracy skills

Competencies:

Essential:

• Relating and networking
• Following instructions and procedures
• Delivering Results and Meeting Customer Expectations

Desirable:

• Working with people
• Persuading and Influencing
• Planning and Organising
• Coping with Pressures and Setbacks

Minimum requirements

Experience:

• Desirable: experience in a customer facing role within a retail/FMCG store operations environment

Education:

• Essential: Grade 12
• Desirable: Maths 50% and English 50% at Grade 12 level

go to method of application »

Introduction

• To deliver service excellence through efficient customer service, point of sale (POS) operational activities and merchandising in store that leads to a positive customer experience.

Job description

Job Objectives:

• To efficiently execute all operational activities at the point of sale in a timely and efficient manner.
• To maintain high levels of accuracy when scanning merchandise and collecting payment for goods purchased, including actioning clubcard rewards.
• To ensure the safe handling of cash at all times.
• To proactively promote the Clicks' clubcard and to enroll new clubcard members in order to achieve the clubcard participation targets.
• To make customers aware of promotions in order to positively affect sales and to ensure customers "feel good and pay less".
• To deliver superior customer service by acting as a brand ambassador, being visible and offering a friendly and professional service.
• To efficiently execute and maintain all merchandising and general housekeeping duties according to store and visual merchandise standards.
• To support the Group’s vision to be the customer’s first choice health and beauty retailer by living and driving the company values.
• To maintain updated knowledge on products, ranges, promotions and events in order to provide the correct information to customers at all times.

Knowledge:

• Basic maths calculations
• Retail/FMCG background and understanding of merchandising and promotions principles
• Understanding of stock management procedures 
• Knowledge of customer service excellence

Skills:

• Planning and organising skills
• Problem-solving skills
• Strong customer orientation
• Good communication skills
• Computer literacy
• Numeracy skills

Competencies:

Essential:

• Relating and networking
• Following instructions and procedures
• Delivering Results and Meeting Customer Expectations

Desirable:

• Working with people
• Persuading and Influencing
• Planning and Organising
• Coping with Pressures and Setbacks

Minimum requirements

Experience:

• Desirable: experience in a customer facing role within a retail/FMCG store operations environment

Education:

• Essential: Grade 12
• Desirable: Maths 50% and English 50% at Grade 12 level

go to method of application »

Introduction

• To deliver service excellence through efficient customer service, point of sale (POS) operational activities and merchandising in store that leads to a positive customer experience.

Job description

Job Objectives:

• To efficiently execute all operational activities at the point of sale in a timely and efficient manner.
• To maintain high levels of accuracy when scanning merchandise and collecting payment for goods purchased, including actioning clubcard rewards.
• To ensure the safe handling of cash at all times.
• To proactively promote the Clicks' clubcard and to enroll new clubcard members in order to achieve the clubcard participation targets.
• To make customers aware of promotions in order to positively affect sales and to ensure customers "feel good and pay less".
• To deliver superior customer service by acting as a brand ambassador, being visible and offering a friendly and professional service.
• To efficiently execute and maintain all merchandising and general housekeeping duties according to store and visual merchandise standards.
• To support the Group’s vision to be the customer’s first choice health and beauty retailer by living and driving the company values.
• To maintain updated knowledge on products, ranges, promotions and events in order to provide the correct information to customers at all times.

Knowledge:

• Basic maths calculations
• Retail/FMCG background and understanding of merchandising and promotions principles
• Understanding of stock management procedures 
• Knowledge of customer service excellence

Skills:

• Planning and organising skills
• Problem-solving skills
• Strong customer orientation
• Good communication skills
• Computer literacy
• Numeracy skills

Competencies:

Essential:

• Relating and networking
• Following instructions and procedures
• Delivering Results and Meeting Customer Expectations

Desirable:

• Working with people
• Persuading and Influencing
• Planning and Organising
• Coping with Pressures and Setbacks

Minimum requirements

Experience:

• Desirable: experience in a customer facing role within a retail/FMCG store operations environment

Education:

• Essential: Grade 12
• Desirable: Maths 50% and English 50% at Grade 12 level