Job Vacancies at Concentrix

What you'll be doing

• Qualify leads from marketing campaigns as sales opportunities
• Contact potential and dormant clients through cold calls and following up with emails
• Present our company to potential clients
• Identify client needs and suggest appropriate products/services
• Customize product solutions to increase customer satisfaction
• Stay up-to-date with new products/services and new pricing/payment plan to sell
• Build long-term trusting relationships with clients
• Achieve and overachieve monthly sales targets in a virtual sales environment (office based)
• Regular and proactive approach with new and existing customers, in the field of gas and welding products
• Supervision of the entire sales process until the deal has been completed
• Run sales campaigns and promotions according our sales strategy
• Responsible maintenance of customer data in our CRM system

What you need

• Matric (Essential)
• Excellent command of English language: verbal, written and presentation
• Good typing, analytical and time management skills
• Completed professional education or relevant work experience in a sales role (B2B) over the last 2 years
• 1 year Inside Sales (Outbound) experience 
• Knowledge of gas and welding market / products is a plus sales talent / affinity of sales topics.
• Strong telecommunication and negotiation skills including cold calling experience
• Sales talent and affinity of sales topics
• Professional manner with excellent business and communication skills in English
• Valid South African Identity Document or Valid Passport

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What you will do in this role

• Establish customer requests and expectations, offering efficient and accurate resolution
• Manage multichannel interactions (e.g. voice, email or chat) to ensure a consistent customer experience
• Champion better brand experiences for our customers and clients by upselling and recommending client products, services and solutions
• Process payment information with high security and integrity

Your qualifications and experience

Concentrix is a great match if you have:

• A matric certificate
• Proficiency in English verbal communication
• At least 6 months experience working in an international contact Centre environment as well as 6 months experience working in a local contact Centre environment
• Sales experience
• Technical experience - The ability to troubleshoot and find effective resolutions

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What you will do in this role:

• Answer incoming calls to assist customers with placing new orders, processing returns and exchanges, and general customer queries
• Occasional outbound calls to follow up on customer inquiries originating from an inbound call
• Ninja like skills on the internet, including the ability to leap through multiple sites/systems with lightning speed
• Building personal emotional connections with each customer while delivering WOW customer service

Your qualifications and experience

Concentrix is a great match if you have:

• Matric
• Clear criminal record
• English Proficiency both written and spoken
• High willingness to help customers, self-motivated, self-starting and self-assured
• Good multitasking skills and ability to work in a fast-paced environment
• Excellent knowledge of effective customer service processes
• Understanding of the Call Centre industry
• Computer literacy – ability to speedily navigate multiple systems effectively
• Attention to Detail
• Availability to work shifts in a 24/7 environment (Essential)

Experience

• Minimum 12 months call center experience working in a customer service role supporting customers on voice
• Exposure to chat and email (advantageous)