Job Vacancies at Discovery Limited

Key Purpose of the role

• The successful candidate will be responsible for the analysis of data , generate reports, automation of reports and processes.

Job Category

The successful individual will be required to but not limited to the following key outputs:

• Data coordinating and analysis on information retrieved / received.
• Create and maintain reports that are required by various parties.
• Ensuring quality of delivery.
• Assisting with compiling and maintenance of daily, weekly and monthly reports.
• Assisting with adhoc reports for relevant teams.
• Production queries and month end reporting
• Processing and monitoring of Linkages

Competencies

The successful candidate will be required to display the key competencies:

• Analysis, judgment and problemsolving skills essential.
• Planning and organisational skills must be well honed.
• Must be able to control own work effort.
• Tolerance of Stress.
• Must be a Team player.
• Strong Communication skills.
• Must display tenacity and drive to accomplish tasks.
• Must be able to work and manage deadlines.
• Ability to Operate in a pressurised environment.
• Liaise with Other MIS departments for obtaining relevant data and prioritizing data requests.
• Produce Management reports.
• Attention to detail.

Personal Attributes and skills:

• Own insured transport, cellphone and driver’s license
• Assertiveness
• Selfconfidence
• Honest and ethical
• Resilience
• Perseverance
• Able to manage stressful situations
• Ability to work independently without supervision
• SelfDisciplined
• Able to influence and negotiate
• Persuasive
• Able to manage stress and stressful situations
• Results driven
• Build strong relationships
• Decisiveness

Qualifications and Experience:

Essential:

• Tertiary qualification.
• Stats / Math’s / Computer Science an advantage.
• Proficient in Office 365, Advanced Excel,
• PL SQL, MS SQL Server, Power BI advantages.
• Minimum 2 years work experience in similar role.
• Statistical analysis ability.

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Key purpose

• The successful candidate will be responsible for Analysis and reporting of Call Centre interactions through Speech Analytics tools within Discovery.  Define and scope projects. Build, Analyse and deliver  solutions in Nexidia.

Key Outputs

The successful individual will be required to but not limited to the following key outputs:

• Build queries on Nexidia to drive analytics on call centre interactions
• Test query effectiveness.
• Build reports and dashboards on Nexidia to frame analysis of call centre interactions
• Draw data from systems and do analysis on information retrieved
• Ad hoc reporting on information retrieved and analysed
• Create regular information reports to be presented to management.
• Daily/Weekly/Monthly reporting function

Personal attributes and skills

The successful candidate will be required to display the key competencies:

• Structured call listening
• Using software for data analysis – Excel, SQL etc
• Communicating with senior stakeolders
• Facilitating meetings and workshops
• Analysis, Judgment and problem solving skills essential
• Planning and organisational skills must be well honed
• Must be able to control own work effort
• Tolerance of Stress
• Must be a Team player
• Strong Communication skills
• Must display tenacity and drive to accomplish tasks
• Must be able to work and manage deadlines
• Ability to Operate in a pressurised environment

Qualification & Experience

• Advanced Diploma in Data analytics
• Understanding of front-line contact centre operations
• Project management
• Use of call recordings and analytical tools
• Analytical methodologies – Six Sigma, Lean etc.
• Using raw MI to deliver business process and performance improvement.
• Tertiary qualification
• Stats / Maths / Computer Science Advantage
• BSC Computer Science / IT- Degree Advantage
• Proficient in Excel, SQL, Access and Powerpoint,
• Minimum 2 years work experience in similar role
• Experience with Speech analytics tools – advantageous.

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Key Purpose

• The role contributes to the organisational goals by assessing, validating and finalising of all Life Cover, Serious Illness Cover, Income Protection Cover, Disability Cover claimsaccording to the policy terms and condition whilst still adhering to service level agreements and maintaining high service standards.

Areas of responsibility may include but not limited to:

The successful applicant will be responsible for but not limited to the following job functions:

• Assess and decide on validity of claims submitted.
• Medical and financial assessing of Protection claims.
• Assessing the contract validity of a claim.
• Identifying possible fraud, non-disclosure, misrepresentation and pre-existing conditions.
• Liaising with internal and external stakeholders to reach claim decision.
• Provide input into product development and system enhancements
• Complaint resolution
• Coaching of administrators

Personal Attributes and Skills

• Deciding and initiating action
• Working with People
• Able to work unsupervised and to take initiative
• Adhering to Principles and Values
• Presenting and Communicating Information
• Conflict handling and resolution
• Collaboration and team work
• Learning and Researching
• Delivering Results and Meeting Customer Expectations
• Following Instructions and Procedures
• Adapting and Responding to Change
• Coping with pressure and setbacks
• Achieving Personal Work Goals

Education and Experience:

Education

• Matric/Grade 12 is essential
• A minimum of 5 years prior experience within a claims environment in the life insurance industry is essential.
• COP (Certificate of Proficiency) in life insurance would be advantageous.
• Medical degree or diploma would be advantageous.

Knowledge:

• Microsoft Office skills, i.e. Outlook, Excel and Word are mandatory.
• Extensive knowledge of the Life Insurance Industry.
• Experience within the UK Life Claims environment would be advantageous.
• An advanced level of understanding of Medical conditions and diagnoses
• An advanced level of Communication Skills (verbal & written)
• An intermediate level of conflict handling