Job Vacancies at Hogarth

The role
Your role will be that of a Producer, meaning you will lead and project manage a campaign from the moment the client brief is received, all the way through to delivery.
A highly organised, naturally confident communicator - you’ll act as the lynchpin between all departments, ensuring work is allocated correctly, delivered on time and within budget and that all relevant stakeholders are happy with the work. A calm, authoritative voice during stressful moments, you’ll ensure priorities are communicated to the relevant people as well as being a champion of the process.
You’ll be an ever-visible presence, developing strong relationships within the agency at every level and maintain an understanding of all projects going through on the account.
You’ll closely with on briefs, ensuring creatives are supported and have the correct info to respond to briefs, and act as ad hoc support on creative projects such as art buying, image sourcing, talent sourcing e.g. photographers/animators etc.
You will also be involved in TV, print, radio etc campaigns, as well as extensions of global platform ideas, and in some cases, the strategic and creative origination of cross-channel campaigns for local brands.

You’ll need

• Previous production management
• Previous experience across digital first briefs including social, website content, digital advertising and video
• Previous experience using with Bynder
• CMS skills would be beneficial
• Good interpersonal skills, with the ability to deal with all people, at all levels.
• Can demonstrate the use of initiative and work well unsupervised
• Good organisational skills with the ability to multi-task.
• A flexible and pro-active approach while maintaining attention to detai

go to method of application »

What does a C4D/3D Artist do at Hogarth? 

This is a role for an experienced motion C4D Artist/Designer/Compositor. You will work hand in hand with the creative teams helping to craft arresting visual stories across all media. You’re are resourceful and creative with an obsession for the latest tech , tools, software and rendering. You’re a solutions-oriented individual with a desire to collaborate within a larger team but unafraid to work independently. We are a fun, fast, ego-free studio with a team of diversly talented individuals driven to produce world class work. We’re a close-knit team with a focus on collaboration and a positive, healthy work environment. Bring your A-Game every day and you’ll fit right in. 

Requirements 

• Professional experience as 3D generalist (C4D preferred) for broadcast, print, digital, experiential and OOH
• A strong 3D/compositing showreel
• Fluent knowledge of Adobe CC (After Effects, Photoshop and Illustrator) 
• Ability to take direction and contribute to the creative development of projects
• Positive attitude towards problem solving and strong attention to detail
• Ability to meet tight deadlines and maintain focus in pressured situations
• Ability to critically assess your own work independently before vetting for approval
• Excellent organizational, time management and communication skills
• Methodical approach to work and ability to multi-task
• Experience rigging for character animation a plus
• Experience with tracking software (PFtrack & Mocha, a plus)
• Experience in Nuke a plus 

go to method of application »

The Role  

The Production Lead manages and leads Studio X in North America for The Coca Cola Company (TCCC) account. They are responsible for the successful execution of overall production within Studio X including - delivery, overall satisfaction, quality of service, on-time, and on-budget completion of deliverables across TCCC account in North America. They partner to analyze, solve and present viable strategic production roadmaps and solutions to our clients and internally across the HOGARTH network. They identify new work streams and solutions by drawing on the Studio's vast capabilities and understanding our global network. They will partner closely with the NA Leadership of the broader HOGARTH team supporting the TCCC account. 

The Production Lead will need to have a thorough understanding of all areas of the Studio's services and be able to work in a flexible, fast-paced environment. They will be managing a team across operations, content & digital production, social, media/data, studio team members, as well as partner with and other internal/external teams regionally and globally. 

The successful candidate will use their superior problem-solving skills, judgment, and excellent relationship building skills to be a leader and mentor for the team and the studio overall. They can identify and champion great creative work and understand the importance of flawless delivery. They are also strong leaders of teams who inspire others to act courageously.  Additionally, they have a passion for operational efficiency within the production space and are creative in their solutions, as well as a collaborative solutions-oriented approach.   

Strategy and Management 

• Stewards StudioX North America by driving revenue and profitability, against annual targets
• Partners withs with HOGARTH team leadership and agencies to engage with our most senior clients/partners through OpenX to develop, sustain, and grow the scope of Studio X production across both organic and new business
• Develop the relationship of strategic, trusted production partner with clients; exploring and building understanding how the Studio can meet their business requirements
• Engages with teams and partners to gain full understanding of their objectives and requirements, and partners with them to define the scope and production strategy for programs and requests
• Curates and casts the most appropriate team through thoughtful resource and capacity planning and collaboration with OpenX partners and StudioX production leads
• Leverage Hogarth’s global production network to ensure the most efficient, effective and profitable production services are delivered which meet the client’s needs
• Partners with agencies and clients to be sensitive to the client's needs and concerns, while managing expectations and pushing back appropriately

Financial Management 

• Demonstrates strong commercial acumen and financial management, understanding the economics of our business and contributes in a way that supports the financial model. 
• Consistently creates solid revenue forecasts, with accurate representation of committed vs. upside/downside revenue
• Cross collaborates with HOGARTH agencies on TCCC client needs through OpenX and identifies opportunities for growth within the existing client work
• Owns/collaborates on contract negotiations
• Reviews and approves final SOWs and Change Orders

Operations 

• Leads and drives StudioX production team to flawlessly deliver work that meets client’s business, operations, and strategic goals, assigning clear responsibility for tasks, decisions and clear objectives.
• Ensures they have the right people, process, partners, and deliverables to get to the best production solutions
• Continually assesses and simplifies complex processes to make them more efficient
• Ensure that all work is carefully monitored and quality-assured, despite day-to-day pressures and that work produced is of the required quality expected both by the client and our organization
• Proactively identifies, tracks, and mitigates account risks and issues, escalating appropriately.

Collaboration 

• Builds strong partnership and collaboration across team, capabilities and functions within internal agency team, as well as with clients and key external partners, including your account’s key third parties, regional offices, clients, agency partners, etc.
• Motivates and drives the integrated team towards forward progress, action and results
• Develops and maintains high levels of team effectiveness (trust, communication, collaboration, productivity, diversity, engagement).
• Effectively and impartially navigates teams with conflicting priorities
• Builds strong, trusting relationships with key stakeholders and clients across the business

Team Development 

• Manages teams to successfully execute in a quick paced environment across varied project types.
• Takes active responsibility for morale of the team. Works with leads to identify issues impacting team satisfaction and proactively recommends solutions to address them.
• Coaches, trains, and mentors team members in Studio X
• Reviews team structure and resources on an ongoing basis to ensure high quality delivery, quality and service for our clients, while appropriately maintaining agreed profitability
• Supervises and offers support even to those you do not directly manage.

Requirements: 

• Successful experience in a strategic, complex, multi agency /client environment
• Demonstrated experience working with Senior and Executive management at the agency and with clients
• Experience leading production from an operational standpoint
• An appreciation for how great work gets done and a commitment to ensuring flawless execution
• Confidence and experience working with a major global brand with multiple subsidiaries
• Strong cross-capability and cross-function collaboration and communication skills
• Commercially focused with a passion for delivering and exceeding results
• Inspiring leadership, ability to rally teams and experience in driving change and governance through cross-functional teams with internal and external constituencies
• Demonstrated experience of successfully working within a virtual team environment
• The ability to thrive in an ever changing and dynamic work environment
• Ability to effectively manage multiple projects and relationships cross functionally
• Experience with complex decision and planning processes
• Ability to conduct presentations comfortably to large group
• Quality and delivery focused. Self-initiating, adaptable, team orientation, conflict resolver, change agent.

go to method of application »

What does a Project Manager do at Hogarth? 

Project Managers own the end-to-end project management of projects. They are responsible for delivering a completed project on time, on specification, and on budget. Project Managers must demonstrate a good understanding of project management tools and best-practice methodology, and the flexibility to lead a diverse and dynamic team to deliver balanced integrated solutions. The project manager is everyone's point person for the project. Team members rely on them for everything they need to know about a project: what to expect, what to do next, and to find out where they need to be. Project Managers relay information about timing, scope, budgets, resources and changes to the project plan.  The successful candidate will use their superior problem-solving skill and have a desire to learn. They will have a passion for production, as well as marketing and advertising.   

Key Areas of Responsibilities:

Communication  

• The key day-to-day project contact with lower to mid-level clients   
• Possesses accurate sense of client satisfaction level - facilitates the sharing of client feedback with the team and management; sensitive to the client's needs and concerns.  
• Takes accountability to ensure that all team members are aware of timelines and deliverables  

Collaboration  

• Partners with the client services, project management, production and finance leads across channels to ensure a smooth process, proper resource allocation, and a superior end result 
• Ensures team members feel personal accountability for deliverables and projects, engaging in all aspects of team assignments driving towards progress, actions and results 
• Develops and maintains high levels of team effectiveness (trust, communication, collaboration, productivity diversity and engagement)  

Process  

• Manage small to medium sized projects independently, from initiation through completion  
• Serve as the production expert on integrated marketing campaigns, working with cross-functional teams in a fast-paced agency environment  
• Possesses an in-depth understanding of project management techniques and brings process innovation in how we manage our engagements  
• Manages client objectives, budgets, expectations, deliverables and timelines and communicating changes/directions to team members  
• Keeps projects on track through clear task lists, issue tracking, status reports, and meeting notes  
• Participates actively and can knowledgably articulate status internally or during client interactions  
• Influences the efficiency and quality of work and advocating for the agency/client relationship   

Financial Management  

• Works with interdisciplinary teams of creative, production and technologists to define and develop scopes and estimates of projects (goals, deliverables, schedule, and budget), helping to translate creative concepts into clear sets of deliverables with proper staffing   
• Owns project budget and tracking of all ongoing costs throughout project lifecycle, reconcile estimates to actuals on all projects, and resolution of budget discrepancies between disciplines, vendors and clients  

 Risk Management  

• Focuses on delivering great work and proactively identifies barriers to creating great work and works to remove them, when applicable, raises larger issues to senior management  

Hogarth  

• Demonstrates understanding of Hogarth’s capabilities and production process.   
• Day to day tasks can include  
• Develops and maintaining scopes, timelines and budgets  
• Coordinates and partners with Hogarth’s global production network to ensure global campaign launches are successful and work is completed  
• Manages status documents, agendas, contact reports, trackers and day to day communication with teams and client  
• Liaises with clients/agencies/suppliers to obtain schedules, briefs, assets, technical specifications  
• Manages of POs, financial reporting, tracking, billing against all project budgets  

Requirements  

• Project management or production experience in a interactive or integrated agency or similar environment  
• Solid understanding of production and the creative development process, content production, technology, quality assurance testing and marketing methodologies   
• A professional and approachable demeanor, and the ability to thrive in the dynamic highly matrixed agency environment  
• Ability to manage small projects or components of complex project, demonstrating ability to deliver on time and on budget  
• Can show experience in bottom-up scoping of projects, creating project budgets, tracking actuals, and creating statements of work 
• Demonstrates an ability to solve problems with the solution that works for all stakeholders without compromising the quality of the deliverables or the project 
• Accountability and calm, confident presence 
• Strong written and verbal communication skills 
• Natural and effective collaborator 
• Proficiency with Microsoft Word, Excel, PowerPoint, Visio, wireframing/workflow tools, online project management/collaboration/ticketing tools e.g. JIRA, Service Anywhere, Sharepoint, Smartsheet 

go to method of application »

We are looking for a creative Animator to develop excellent visual frames with 2D/3D or other techniques.

Responsibilities

• Read scripts and storylines to understand animation requirements
• Create Gifs, social media memes
• Develop storyboards for the initial stages of production
• Create models, drawings and illustrations by hand or electronically
• Join images with background graphics and special effects
• Ensure synchronization of frames and audio
• Participate in editing process
• Direct the work of animation assistants
• Collaborate with production crew (designers, directors etc.)

Requirements

• Proven experience as animator
• Knowledge of 2D/3D, stop motion and computer-generated animation
• Experience in project management
• Proficient in CGI software (Photoshop, 3ds Max, Maya etc.)
• A creative storyteller with presentation abilities
• Comfortable working within deadlines
• Teamwork and excellent communication skills
• Degree in computer animation, 3D/graphic design, fine arts or relevant field

go to method of application »

The role 

Your role will be that of a Producer, meaning you will lead and project manage a campaign from the moment the client brief is received, all the way through to delivery. 

A highly organised, naturally confident communicator - you’ll act as the lynchpin between all departments, ensuring work is allocated correctly, delivered on time and within budget and that all relevant stakeholders are happy with the work. A calm, authoritative voice during stressful moments, you’ll ensure priorities are communicated to the relevant people as well as being a champion of the process.   

You’ll be an ever-visible presence, developing strong relationships within the agency at every level and maintain an understanding of all projects going through on the account. 

You’ll closely with on briefs, ensuring creatives are supported and have the correct info to respond to briefs, and act as ad hoc support on creative projects such as art buying, image sourcing, talent sourcing e.g. photographers/animators etc.  

You will  also be involved in TV, print, radio etc campaigns, as well as extensions of global platform ideas, and in some cases, the strategic and creative origination of cross-channel campaigns for local brands.   

You’ll need 

• Previous production management 
• Previous experience across digital first briefs including social, website content, digital advertising and video 
• Previous experience using with Bynder 
• CMS skills would be beneficial 
• Good interpersonal skills, with the ability to deal with all people, at all levels. 
• Can demonstrate the use of initiative and work well unsupervised 
• Good organisational skills with the ability to multi-task. 
• A flexible and pro-active approach while maintaining attention to detail 

go to method of application »

The Role:

As part of the Client Services Department, you play a central role in the business and are pivotal to the smooth running of your account(s). You will need excellent linguistic skills, attention to detail, a thorough understanding of the Transcreation process and be responsible for managing projects from brief to final delivery in collaboration with other departments. You will be client focused and require good communication, organisation and time management skills to manage your clients and internal departments, while always focusing on quality, process and profitability.

Transcreation Responsibilities:

• Take responsibility for quality of transcreation services delivered to the client and address any issues
• Update glossaries on a project by project basis
• Maintain Translation Memories - update to capture client feedback/preferences and ensure consistency
• Provide constructive feedback to freelancers at the end of each project
• Ensure appropriate creativity is used in headlines by checking with creative contacts within Hogarth
• Develop strong relationships with local market copywriters and proof-readers
• Manage and co-ordinate the freelancer resource
• Review talent performance and drive constant performance improvement by working closely with talent manager and providing regular feedback on all talent
• Manage in-market freelancers to ensure timely delivery and highest levels of quality
• Support TAM and TAE

Quality Control Responsibilities:

• Act as a brand/QC guardian - always ensure brand guidelines and QC checklists and procedures are followed
• Ensure all parties are aware of brand and QC guidelines, ensure internal summaries are developed and distributed if necessary
• Highlight and escalate quality control issues
• Ensure the best external talent is always used - freelancers, proof-readers, copywriters, planners where necessary (liaise with relevant Dept. heads and ensure they pass relevant tests)

Project Management Responsibilities:

• Co-ordinate between all relevant parties - internal (Print, Broadcast, Digital etc.) and external (Clients and Agencies)
• Consistently deliver against all contractual obligations include SLAs and KPIs
• Ensure clear division of responsibility for appropriate files at each stage of the project
• Manage all client projects from brief through to delivery ensuring final materials are on time and of the highest quality
• Where project managers/producers are involved, take responsibility for ongoing communication, tracking project progress and status vs. schedules, timings, delays etc.
• Manage, monitor and update all timelines and set realistic expectations with clients
• Monitor internal workflows, identify areas for improvement and make recommendations
• Follow agreed workflows and utilise relevant project management tools - FIDO, Trados etc.
• Check all materials (PDFs, emails, TVCs etc.) and ensure quality control procedures have been followed before sending to clients
• Ensure schedules, technical specs and copy dates are obtained and correct, report any delays to SAM/AD
• Keep AD updated on status of projects
• Collate any information needed for input to client reports and presentations
• Manage FIDO/Zonza
• Ensure that trackers are updated at all times

Internal Responsibilities:

• Demonstrate a thorough understanding of the Hogarth business model, services and technology
• Demonstrate an understanding of the internal organisational structure - who to go to for all eventualities
• Ensure your line manager is aware of your workload, issues and successes etc.
• Escalate any issues to your line manager
• Respond to requests from Senior Management
• Take responsibility for managing your direct reports providing direction and support where appropriate
• Review the workload of your direct reports regularly, identify workload issues, escalate to your line manager and help resolve them
• Ensure optimum productivity levels are achieved and team morale is high
• Help with recruitment, interviewing and assessment of prospective candidates for your account/team
• Identify and escalate when resource can be utilised by other teams
• Coach and develop the team in their role to ensure achievement of their Personal Development Plan including performance management and training needs etc.
• Manage internal admin, holidays, sick days etc. and take responsibility for all timesheet accuracy from any direct reports
• Ensure timesheets are submitted and completed on time and allocated to the correct accounts
• Provide detailed handover notes/briefings and arrange suitable cover (if required) to ensure all work can be managed in your absence
• Oversee the induction of new starters

Client Management Responsibilities:

• Immerse yourself in the client's brand and offering
• Set and manage client expectations deliverables and timeframes
• Ensure clients understand agreed workflows and manage them through the process
• Identify training requirements and opportunities for clients to ensure their adherence to processes and improve workflow
• Escalate all serious client issues to your line manager immediately and recommend solutions wherever possible
• Identify areas for improvement of existing workflow and processes which could benefit Hogarth and/or the client
• Build strong day to day relationships with all clients and agency stakeholders - communication is key
• Visit clients regularly - co-ordinate monthly operational review meetings with the client or as agreed with the client
• Provide weekly status reports to clients (or at intervals pre-agreed with the client), accompanied by a meeting or call as per client needs
• Provide agendas and detailed contact reports following all client meetings (face to face and phone calls)
• Demonstrate ability to write, prepare and present documents, presentations and reports that are tailored to each clients, style, preference, knowledge and experience

Financial Responsibilities:

• Ensure full compliance with all financial procedures and policies
• Assist with financial reporting and smooth running of the finance function
• Prepare accurate cost estimates based on contracted rates and ensure all estimates are approved by AD
• Contribute to budgeting and forecasting process
• Review and negotiate talent rates on an ongoing basis to ensure high profitability
• Help develop initiatives to maximise profitability

Business Development Responsibilities:

• Strive to better client and stakeholder relations
• Proactively seek and identify new revenue opportunities in existing clients or prospects and inform AD
• Support the AD in developing proposals for any new revenue opportunities

Requirements:

• Experience working in transcreation, translation and/or localisation
• Experience working in TV production
• Solid experience managing international clients in multiple markets with multiple stakeholders
• Experience of budgeting and forecasting
• Strong time management/prioritisation skills
• Strong project management skills
• Can do attitude and an ability to work under pressure
• Strong interpersonal and communication skills
• Fluent oral and written English plus additional languages
• Strong numeracy skills
• Highly organised, detail oriented, client focused and proactive
• Team player
• Sound knowledge of Trados or other CAT Tools

go to method of application »

The role 

As a Motion Graphics Designer, you will be responsible for creating high quality motion graphics sequences for a variety of clients. We will look to you for creative input and involvement in the design and development of projects. You will be expected to be highly skilled in 3D, with a particular focus on modelling, and an interest in producing both photoreal and graphical output. You will work often closely with our compositing team to provide 3D elements, typically products, with a view to them being integrated into existing commercials. 

You will work to tight deadlines on a wide variety of jobs including TV commercials, digital campaigns, and in-house productions, building and adapting both live action and motion graphics sequences to fulfill client briefs, as well as matching and amending existing masters. 

You will also be involved in the re-versioning of existing work for global markets and will be expected to adhere to  workflow processes so that projects can be reassessed and re-versioned quickly and effectively. 

The ideal candidate will take an active interest in staying abreast of changing trends in design, VFX, software and will be committed to always producing the highest standard of work. 

Skills and Experience Required 

• At least 4 years of professional experience of Motion Graphics design in both After Effects and Cinema4D  
• Experience of building CG models to match real-life objects 
• Good Working Knowledge of Adobe Photoshop and Illustrator 
• Excellent design, typographical and conceptual skills 
• Positive attitude towards problem solving and strong attention to detail 
• Ability to take direction and contribute to the creative development of projects 
• Ability to meet tight deadlines and maintain focus in pressured situations 
• Ability to critically assess your own work so as to complete VFX and motion graphics jobs to a standard that meets the approval of producers and clients 
• Excellent organisational, time management and communication skills 
• Methodical approach to work and ability to multi-task 
• Experience producing photoreal CG would be a plus 
• Knowledge of 3rd party render software, e.g. Arnold & V-Ray, a plus 
• Experience of 2D/3D character animation would be a plus 
• Knowledge of tracking software, e.g. PFtrack & Mocha, a plus 
• Knowledge of any other 3D software (e.g. Maya) a plus 
• Knowledge of any modelling software (e.g. Modo & Z-Brush) a plus

go to method of application »

What does an Artworker do at Hogarth? 

• From the brief supplied from the Project Manager, create, correct and deliver consistent quality artwork that is on brand 
• Appreciation, adherence and enforcement of Hogarth key policies 
• Demonstrate clear understanding of brands
• Communicate with all stakeholders articulately, sharing and documenting any issues or knowledge to ensure consistency
• Support your Team Leader and mentor Junior members of the team
• Demonstrate good artwork judgement when giving direction or problem solving
• Any issues within a job that increases studio time above the norm, must be highlighted to your manager
• Manage your workload and flag any downtime to your manager for utilisation across the Hogarth studio teams
• Nonadherence to the processes or issues with files should be reported in line with the process in place in your department
• Complete relevant checklists for all tasks that are assigned to you (if applicable)
• Reporting lines and key stakeholders 

Requirements 

• Competent in key Creative Suite programs to an advanced level 
• Working knowledge of Microsoft programs 
• Be proactive in keeping skills up-to-date and drive self-improvement 
• Prioritisation, time management and attention to detail
• Fluent oral and written English essential
• Strong interpersonal skills
• A responsible attitude
• Decision-making ability 

go to method of application »

What does a Senior Editor do at Hogarth?

The position requires a high level of expertise in video editing and post-production, creating videos worthy of the Hogarth brand. More specifically it includes the following:  

• Required to work independently but also in a team context.   
• Setting up and operating computer editing systems.  
• Acute awareness of deadlines, content requirements and graphic guidelines.  
• Studying and interpreting scripts to become familiar with production concepts and requirements.  
• Footage conversion and ingestion, shot selection etc.  
• Choosing specific visual effects, music and special audio elements.  
• Work closely with producers, directors and motion designers to meet specific goals.  
• Assembling various audio-visual materials into a finished product with a high level of production quality.  
• Editing video material into the various video genres.  
• Determining specific audio and visual effects and music necessary to complete videos.  
• Confer with producers and directors concerning layout or editing approaches needed to increase dramatic or entertainment value of productions.  
• Collaborate with music editors to select appropriate soundtracks.  
• Other related editing requirements – grading, conversions, final material etc.  

Requirements  

• Five years working experience as an editor  
• Three years Solid Animation/graphic motion experience   
• Relevant tertiary qualification  
• Experience working with/for a production facility is an advantage  
• Experience working with/for an advertising agency is an advantage  
• Excellent knowledge of Adobe Premiere.  
• A solid working knowledge of Adobe After Effects   
• A working knowledge of 3D and 2D animation.  
• Considerable knowledge of the methods, video equipment, personal computers, and techniques used in the video editing field.  
• Ability to visualize production scripts and other verbal or written instructions.  

• Ability to effectively operate and maintain video editing systems and related equipment.  
• Knowledge of online media and social media is an advantage.   
• Knowledge of technical elements of video – i.e. formats, codecs, delivery options 

Skills 

• Ability to combine a creative eye with attention to detail.  
• Ability to work under pressure and manage deadlines.  
• Organized and thorough.  
• Ability to take ownership and responsibility  
• Ability to give creative input and direction   
• uploads, compression, web platforms (YouTube etc) etc  
• Problem solving. Time management. Resourcefulness.  
• Have excellent creative problem-solving ability.  
• Excellent attention to detail.  

go to method of application »

What does a Business Affairs Coordinator do at Hogarth? 

• Attend project status meetings to get an indication of delivery dates and project timings 
• Liaising with esteemed, luxury client and affiliates to get TV media plans 
• Liaising with TV channels to get specs and delivery deadlines
• Liaising with Transcreation account management team to communicate deadlines and help prioritizing production
• Obtain media schedules from the Account Team
• Obtain all the necessary clearance information: (e.g. clock number or rough titles, client production name, title, on-screen telephone, on-screen website address, VO artist, Visual Artist, music composer & music publisher)
• Fulfil all the necessary clear cast (or other regulatory broadcast bodies) obligation and stages: 

Approved Script 

• Rough Cut (to help the process/ highlight any problems)  
• Substantiation documents  
• Clocked Master (for final approval clear cast Mpeg)
• Provide script copy when masters are supplied with no script
• Research TV clearance/ regulation within international local markets
• Obtain usage details from the Account Team (Visual Talent/ Music/ VO Talent) ensuring they cover the period of intended use
• VO Usage: work with the Audio/ Broadcast Producer to obtain international voiceover studio fees & media usage buyout (e.g. TV/ Internet/ Radio/ Presentations). Negotiating fees where possible
• Arranging additional visual & music licensing where this has lapsed or does not exist for that local market
• Arranging artist’s contracts  

go to method of application »

The Role

Our Transcreation Account Managers (TAM) are responsible for end-to-end localisation project delivery. They are responsible for delivering projects on time, on specification and on budget. They must demonstrate a good understanding of localisation and project management tools, with excellent linguistic skills and best-practice methodology. The TAM is the key point person for their projects. TAMs relay information about timing, scope, budgets, resources and changes to the project plan.

They have good problem-solving skills and a passion for Languages, production, marketing and advertising and a desire to learn.

Key Areas of Responsibility
Communication

• The key day-to-day project management contact for clients
• Displays understanding of client’s needs to deliver high satisfaction levels and share feedback with wider team and escalate any delivery concerns to their manager
• Accountable for ensuring all team members are aware of timelines and deliverables
• Responsible for managing the client relationship with a focus on delivery and production strategy
• Acts as the primary client contact for localisation project delivery, structuring regular status and communications with clients, defining scope and approach, setting and managing expectations and deliverables, and troubleshooting issues as they arise and if required escalating to their manager
• Works with client brands and agencies to ensure a clear understanding of the production brief, deliverables and timeline for each project and relays those details to other members of the team as necessary

Collaboration

• Partners with Client Service, Production and Finance to ensure a smooth process, proper resource allocation and a superior end result
• Demonstrates strong collaboration skills with internal agency teams and key external partners to ensure quality and adherence to production guidelines for key deliverables

Process

• Manages small-to-medium projects independently, from initiation through to completion (briefing to billing)
• Works with cross-functional teams in a fast-paced agency environment
• Takes responsibility for quality of transcreation and Languages services delivered to the client
• Update glossaries and maintains Translation Memories to capture client feedback/preferences
• Working with Talent Manager, provides constructive feedback to freelance linguists at the end of each project to drive continuous improvements
• Manages client objectives, budget, expectations, deliverables and timelines andcommunicating changes/directions to team members
• Keeps projects on track through clear task lists, timing schedules, risk register, trackers, servers, status and contact reports
• Participates actively and can knowledgably articulate status internally or during client interactions
• Identifies improvements to existing workflow and processes
• Identifies potential project risks and develops contingency plans and if needed, escalates to Senior Transcreation Account Manager and/or Transcreation Team Lead
• Liaises with clients/agencies/suppliers to obtain schedules, briefs, assets, technical specifications
• Ensures the highest quality is delivered to clients at all times

Financials

• Owns project budget and tracking of all ongoing costs throughout project lifecycle, reconciles estimates to actuals on all projects, and resolution of budget discrepancies between disciplines, vendors and clients
• Manages of POs, financial reporting, tracking, billing against project budgets

Requirements

• Transcreation, Translation and/or Localisation project management related experience within an interactive or integrated agency, with a good understanding of localisation marketing and production implementation processes across all key channels, including digital, video, content, social etc
• Understanding of Languages and the creative development process, content production, technology, quality assurance and marketing methodologies
• Ability to manage small-to-medium projects with varying components, demonstrating ability to deliver on time and on budget
• Experience of building client relationships across multiple markets
• A professional, calm, approachable demeanour, and the ability to thrive in the dynamic highly matrixed agency environment
• Strong written and verbal English communication, other languages very desirable
• An appreciation for how great work gets done and a commitment to ensuring flawless execution and delivery
• Proficiency with Microsoft Word, Excel, PowerPoint, Wordbee or other CAT Tools/TMS platforms
• Experience with online project management / collaboration / ticketing tools is also a bonus e.g. JIRA / Smartsheet / Trello / Miro etc.