Transcreation Account Manager at Hogarth

The Role

Our Transcreation Account Managers (TAM) are responsible for end-to-end localisation project delivery. They are responsible for delivering projects on time, on specification and on budget. They must demonstrate a good understanding of localisation and project management tools, with excellent linguistic skills and best-practice methodology. The TAM is the key point person for their projects. TAMs relay information about timing, scope, budgets, resources and changes to the project plan.

They have good problem-solving skills and a passion for Languages, production, marketing and advertising and a desire to learn.

Key Areas of Responsibility
Communication

• The key day-to-day project management contact for clients
• Displays understanding of client’s needs to deliver high satisfaction levels and share feedback with wider team and escalate any delivery concerns to their manager
• Accountable for ensuring all team members are aware of timelines and deliverables
• Responsible for managing the client relationship with a focus on delivery and production strategy
• Acts as the primary client contact for localisation project delivery, structuring regular status and communications with clients, defining scope and approach, setting and managing expectations and deliverables, and troubleshooting issues as they arise and if required escalating to their manager
• Works with client brands and agencies to ensure a clear understanding of the production brief, deliverables and timeline for each project and relays those details to other members of the team as necessary

Collaboration

• Partners with Client Service, Production and Finance to ensure a smooth process, proper resource allocation and a superior end result
• Demonstrates strong collaboration skills with internal agency teams and key external partners to ensure quality and adherence to production guidelines for key deliverables

Process

• Manages small-to-medium projects independently, from initiation through to completion (briefing to billing)
• Works with cross-functional teams in a fast-paced agency environment
• Takes responsibility for quality of transcreation and Languages services delivered to the client
• Update glossaries and maintains Translation Memories to capture client feedback/preferences
• Working with Talent Manager, provides constructive feedback to freelance linguists at the end of each project to drive continuous improvements
• Manages client objectives, budget, expectations, deliverables and timelines andcommunicating changes/directions to team members
• Keeps projects on track through clear task lists, timing schedules, risk register, trackers, servers, status and contact reports
• Participates actively and can knowledgably articulate status internally or during client interactions
• Identifies improvements to existing workflow and processes
• Identifies potential project risks and develops contingency plans and if needed, escalates to Senior Transcreation Account Manager and/or Transcreation Team Lead
• Liaises with clients/agencies/suppliers to obtain schedules, briefs, assets, technical specifications
• Ensures the highest quality is delivered to clients at all times

Financials

• Owns project budget and tracking of all ongoing costs throughout project lifecycle, reconciles estimates to actuals on all projects, and resolution of budget discrepancies between disciplines, vendors and clients
• Manages of POs, financial reporting, tracking, billing against project budgets

Requirements

• Transcreation, Translation and/or Localisation project management related experience within an interactive or integrated agency, with a good understanding of localisation marketing and production implementation processes across all key channels, including digital, video, content, social etc
• Understanding of Languages and the creative development process, content production, technology, quality assurance and marketing methodologies
• Ability to manage small-to-medium projects with varying components, demonstrating ability to deliver on time and on budget
• Experience of building client relationships across multiple markets
• A professional, calm, approachable demeanour, and the ability to thrive in the dynamic highly matrixed agency environment
• Strong written and verbal English communication, other languages very desirable
• An appreciation for how great work gets done and a commitment to ensuring flawless execution and delivery
• Proficiency with Microsoft Word, Excel, PowerPoint, Wordbee or other CAT Tools/TMS platforms
• Experience with online project management / collaboration / ticketing tools is also a bonus e.g. JIRA / Smartsheet / Trello / Miro etc.