Job Vacancies at HomeChoice Holdings Limited

What you will love doing in this role: (key responsibilities / KPA’s)

• To manage sales objectives and operational efficiencies
• Stock management in line with stock procedures , customer and visual display stock
• To ensure all instore communication is communicated accurately throughout the showroom
• Cash management
• Execution and implementation of monthly promotion and displays
• Security – management of store and well-being of staff
• To ensure all category specialists are fully trained
• Ensure that monthly intake and NSV targets are achieved
• To ensure that an exceptional customer experience is consistently achieved
• Stockroom management , minimizing GRs and cancellations
• Manage housekeeping
• Reporting
• People Management
• Projects

Requirements

What you'll need to do this role

• A relevant tertiary qualification – Sales & Marketing
• Minimum of 5 years’ working experience within retail industy
• Working in the homewares retail industry would be advantageous
• Minimum 5 years’ experience in leading a team within a sales target driven environment
• MS Office packages
• Must be available to work shifts, weekends and public holidays
• Clear credit and criminal record

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What you will love doing in this role

Analyse the need for learning programmes and materials

• Conduct training needs analysis in consultation with business partners
• Determine desired business outcomes
• Link desired outcomes with employee behavior
• Identify and evaluate competencies
• Determine performance gaps
• Prioritize training needs
• Apply robust training methodology

Design learning programmes and materials

• Taking into account Adult Learning principles
• Design online learning curriculums that incorporate a blended learning methodology
• Consider alternative training methods (on the job, coaching and mentoring, classroom, e-learning)

Develop learning programmes and materials

• Clearly define learning objectives using the SMART model
• Differentiate between learning objectives, e.g. knowledge, skills or attitudes
• Apply the Kolb and / or Honey & Mumford learning cycle methodology

Implement learning programmes and materials

• Facilitate learning programmes in line with best practice
• Accommodate different learning styles
• Motivate and inspire learners by using a variety learning resources
• Facilitate learning in line with policy and best practice in order to achieve learning outcomes.
• Facilitate learnership and team leader development programmes.
• Facilitate learnership and team leader development programmes.
• Coach and mentor learners where applicable
• Facilitate and manage online discussion forums via the LMS

Evaluate learning programmes and materials

• Conduct learning assessment using a variety of assessments types and methods
• Evaluate learning impact using a variety of methods (looking at quantitative & qualitative measures)
• Develop learning assessment tools

Review and update learning programmes and materials

• Review feedback from business partners and update learning programmes to ensure fit for purpose and business requirements
• Customise generic learning material for internal purposes
• Consult regularly with allocated business partners  to build and maintain working relationships

Administration

• Co-coordinating & scheduling training interventions (including delegates, venues and resources required)
• Manage attendance registers
• Submit comprehensive monthly report
• Own the administrative duties related to training including scheduling delegates, completing attendance registers and comprehensively reporting on programmes

Requirements

What we will love about you

• Communication & Influence
• Planning & Organizing
• Team Leadership
• Delivering Quality Results

What you'll need to do this role

• Grade 12/NQF 4
• 3-5 years of working experience in Learning and Development as a Facilitator
• 2 years working experience in facilitating management and learnership programmes

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What you will love doing in this role

Drive sales objectives and revenue targets

• Ensure that the team achieves the agreed revenue targets
• Drive the teams efficiency targets
• Ensure weekly call monitoring and coaching targets are achieved

Drive operational and quality efficiencies

• Maintain productivity standards that are in line with business requirements
• Consistently drive productivity by ensuring adherence to the schedule by tracking your teams dialler activity
• Identify and escalate possible risk to the business as a result of procedural or system gaps

Ensure that an exceptional customer experience is consistently achieved

• Attend to all escalated matters from Agents or customers, ensuring customer satisfaction is maintained
• Promote excellent customer service orientation within team of Agents and across the wider business
• Continuously improve customer experience and service delivery statistics
• Ensure Customer Excellence is achieved by driving and maintaining high standards of quality and integrity

Ensure service level agreements are adhered to

• Ensure that the departments service level agreements are in place and are achieved
• Constantly engage with management regarding any challenges identified to mitigate through appropriate measures

People management

• Ensure all team members have KPA’s and personal development plans in place with clear and tangible goals
• Lead, guide, develop and support your agents by identifying and conducting coaching and training to achieve performance standards
• Foster an environment that encourages and rewards innovation and challenges current methodologies
• Promote staff engagement by ensuring adequate measures are in place to improve culture in the Department
• Initiate and participate in motivational team and departmental activities
• Effective workforce planning ensuring adequate resources are in place to meet departmental objectives
• Ensure all agents follow the leave management process and that all leave has been captured and approved
• Identify and manage behaviour in line with prescribed legislation and company policies and procedures

Reporting

• Capture required data in order to ensure all systems are up to date and accurate
• Manage and track the team’s performance hourly, daily, weekly and monthly
• Provide accurate reports in line with the departments requirements
• Identify adverse variances and / or negative trends and proactively develop action plans to address this
• Provide operational feedback to the Management team by identifying trends through data analysis

Projects

• Participate in any projects as per the agreed KPA
• Assist with the implementation and optimization of projects and assignments

Requirements

What you'll need to do this role

Qualifications & Accreditations

• Grade 12 / Matric or Equivalent
• A relevant tertiary qualification would be advantageous

Experience & Skills

• Minimum of 3 years’ experience within the Telemarketing / Telesales (Outbound) industry in a Contact Centre environment
• Must have at least 1 to 2 years’ experience in leading a team within a target driven environment
• Competent in MS Office packages, particularly MS Word, Excel and Outlook
• Clear credit and criminal record
• Effective communication skills (verbal and written)
• Must be available to work shifts, weekends and public holidays

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What you will love doing in this role

Operations

• Accurately perform stock counting activities as per work instructions.
• Ensure all full pallet locations are maintained as single sku locations through counting activity.
• Removal of all damaged stock from set stock and ensure transacted to correct areas.
• Perform RBT stock relocation prior to counting in line with work instructions.
• Ensure all locations in DC are counted twice per year.
• Perform follow up investigations/ counts against stock errors identified in DC.
• Find lost stock in DC.
• Perform monthly counts

Systems and Processes

• Understand use of applications across all counting modules eg cycle count, exception count etc.
• Advanced knowledge of SOP for inventory Management.

Talent Management

• Develop your own skill set to be competent in the following DC activities - bin to bin movements( transfers), split drops, picking.
• Improving PC skills by ensuring development plans are in place and training is attended ( on the job training or E- Learning).
• Drive a culture of accuracy and accountability and report incidents of non conformance.
• Must actively participate in a committee in DC ( H& S, Fun Committee, 5S etc.

Requirements

What we will love about you

• Communication & Influence
• Planning & Organising
• Team Leadership
• Delivering Quality Results

What you'll need to do this role

• Grade 12/Matric/NQF 4
• 5 years relevant experience

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What you will love doing in this role

Implement HR strategy

• Deliver on HR strategy and tactical plans to enhance employee retention

Talent Management

• Build an effective talent pipeline to strengthen succession through the Talent Strategy Plan
• Analyse trends within the broader labour market and customise suitable staffing solutions to meet the unique needs of the business units
• Drive the Recruitment needs of the business and partner with the talent acquisition specialist in the sourcing of candidates
• Manage the integration of the talent framework of the business
• Conduct internal and external trend analysis and provide business with talent insights and recommendation

Developing a strong performance culture

• Support business units in the management of under performers
• Implement and gain buy-in for the local performance management process, ensuring compliance across the business units
• Ensure bi-annual performance reviews are held for all employees through the appropriate performance management system, and that monthly performance discussions aligned to the talent plans take place

Stakeholder Engagement 

• Communicate and share relevant HR reports/dashboards with insights to middle and SNR management during departmental people management meetings
• Engage with business to obtain business insights and align HR talent initiatives and plans to support business needs
• Collaborate with relevant HR teams to execute HR initiatives and projects

Talent Development

• Manage all learning initiative per business unit through the Learning & Development department and facilitated specific interventions where required
• Support business and the L&D team with learnership and PWD programmes 
• Manage and monitor the execution of the Talent Plan development initiatives and execution thereof

Employee Relations

• To have responsibility for the provision of advice on discipline and grievance issues and being present at disciplinary enquires and of CCMA as HR representative where appropriate. 
• To liaise with Line Managers to ensure the consistency and adherence to  company guidelines, developing Team Leaders ‘ understanding and implementation of IR principles against legislative requirements and Company policies.
• To guide managers on how to manage poor performance within their teams in line with company policy and best practice, provide coaching tips and guidance on how to give feedback

Culture and Employee Experience

• Support the business in driving departmental and group culture initiatives
• Engage with business units on organisation effectiveness challenges impacting on culture and implement initiatives to address those challenges
• Ensure a successful employee life cycle experience from onboarding to offboarding by analyzing onboarding and offboarding survey trends and recommending interventions as required. 

Cost Management

• Support business in their remuneration expenditure and ensuring pay is benchmarked and aligned to marketing and remuneration budgets
• Implement cost containment plans and ensure business organisational structures are maintained within the boundaries of department budgets

Wellness

• Drive employee wellness through the Company wellness programmes and initiatives and support individual departmental needs

Requirements

What we will love about you

• We love your acute commercial awareness and insight.
• We love that you are digitally savvy.
• We love your strong judgement & decision-making skills.
• We love your strong cognitive flexibility.
• We love that you are customer-centric.
• We love your strong problem-solving and analysis skills. Critical Thinking

What you'll need to do this role

• A relevant HR related qualification 
• 4 to 5 years experience in an HR generalist capacity
• Sound labour relations experience
• MS Excel proficiency
• Retail experience
• Stakeholder engagement at Snr management level