Job Vacancies at Impact

Job Description

• We are seeking a friendly, professional, and customer-focused individual to join our team as a Customer Service Representative in Claremont area for temp position.
• The successful candidate will be responsible for providing exceptional customer service to our clients, resolving inquiries and complaints in a timely manner, and ensuring overall customer satisfaction. The candidate will be based at Cavendish Square Mall.

Key Responsibilities:

• Respond to customer inquiries via phone, email, or chat in a timely and professional manner.
• Provide accurate information about products, services, and company policies to customers.
• Handle and resolve customer complaints, ensuring customer satisfaction.
• Process orders, returns, and exchanges efficiently and accurately.
• Maintain a positive attitude and provide friendly and personalized service to all customers.
• Collaborate with other departments to address customer needs and provide solutions.
• Keep detailed records of customer interactions and transactions.
• Recommend improvements to customer service processes and procedures.
• Work with POS systems
• Work with cash credit and debit cards
• Knowledge of Cavendish Square will be an advantage
• Able to work on weekends as well as public holidays when required

Qualifications:

• High school diploma or equivalent.
• 1-2 years of experience in a customer service role.
• Excellent communication and interpersonal skills.
• Strong problem-solving abilities.
• Ability to multitask and work in a fast-paced environment.
• Proficiency in Microsoft Office and other computer programs.
• Knowledge of CRM software is a plus.
• A positive attitude and a passion for providing excellent customer service.

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About the Role

• We are seeking a Junior Fashion/Clothing Designer to join our creative team. In this role, you will focus on developing innovative designs and collaborating closely with senior designers to bring concepts to life. You will play a vital role in the design process, ensuring our collections meet market trends and consumer needs.

Responsibilities

Design Innovation and Creativity:

• Develop original and trend-setting designs that resonate with the target audience and align with the brand's identity.
• Stay abreast of fashion trends, consumer preferences, and market dynamics to ensure designs are both current and commercially viable.

Product Development and Prototyping:

• Translate design concepts into detailed sketches and technical drawings.
• Oversee the creation of prototypes, working closely with production teams to ensure the final product aligns with the envisioned design.

Collaboration and Communication:

• Communicate design ideas clearly through presentations and documentation.

Quality Control and Assurance:

• Implement and maintain rigorous quality standards throughout the design and production process.
• Conduct thorough inspections of prototypes and final products to ensure they meet the established quality benchmarks.

Market Research and Trend Analysis:

• Conduct ongoing market research to identify emerging trends, competitive landscape, and consumer preferences.
• Use market insights to inform design decisions and contribute to the overall strategic direction of the brand within the retail industry

Minimum Qualifications and Experience

• National Senior Certificate/Grade 12.
• A formal qualification in design is advantageous.
• A minimum of 2 -3 years related work experience.
• Pattern Making and Garment Construction: Must have hands-on experience in pattern making, garment construction, and the ability to work with various fabrics and materials.
• Prior experience in researching and identifying fashion trends and the ability to incorporate these trends into designs.
• Must have a deep understanding of the target market, consumer preferences, and the competitive landscape.
• Must have prior experience in brand development and marketing strategies.

Skills required

• Sketching and Illustration: The capability to create detailed fashion illustrations and sketches to communicate design concepts.
• Computer-Aided Design (CAD): Knowledge of design software like Adobe
• Illustrator and Photoshop for digital sketching and design presentation.
• Textile Knowledge: Understanding different fabrics, textiles, and their properties, as well as how to select and work with various materials.
• Technical Drawing: The ability to create detailed technical drawings and specification sheets for manufacturing and production.
• Knowledge of Garment Care: Knowledge of care labels, proper care instructions for different materials, and industry standards for garment labelling
• Costing and Budgeting: Understanding of the cost implications of design decisions and the ability to work within budget constraints.
• Presentation Skills: Effective presentation skills to communicate design ideas to clients, teams, or stakeholders.
• Knowledge of Fashion History and Trends: An understanding of fashion history, and trends, and the ability to incorporate historical and contemporary influences into designs.

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Job Description

• We are seeking a Warehouse Administrator to join our team in Montague Gardens and support the efficient operation of our warehouse. The Warehouse Administrator will be responsible for coordinating and maintaining inventory, managing incoming and outgoing shipments, and ensuring that all warehouse operations run smoothly.

Responsibilities:

• Receive and process incoming shipments and verify inventory
• Prepare orders for shipping and ensure accuracy of items and quantities
• Coordinate with vendors, carriers, and suppliers to schedule deliveries and pickups
• Maintain accurate records and documentation for all inventory transactions
• Monitor inventory levels and update systems accordingly
• Assist with inventory counts and audits
• Collaborate with other warehouse staff to ensure timely and accurate order fulfillment
• Perform general administrative tasks such as data entry, filing, and answering phone calls
• Adhere to safety guidelines and maintain a clean and organized work environment

Requirements:

• Prior experience in warehouse administration or a related field
• Strong organizational and time management skills
• Proficiency in Microsoft Office and warehouse management systems
• Excellent communication and interpersonal skills
• Ability to work independently and as part of a team
• Detail-oriented and able to multitask in a fast-paced environment
• Forklift certification or ability to obtain certification
• High school diploma or equivalent
• Rate: R42 per hour