Job Vacancies at JTC Group

Main Responsibilities and Duties

• Responsible for the delivery of high quality Corporate Secretariat services in accordance with constitutive documents, service level agreements, fund documentation and applicable statutory and regulatory requirements and be the primary point of contact
• Understand the relevant legislation and ensuring that all activities undertaken meet legislative requirements
• Draft board papers, ensure board packs are assembled and distributed to client boards
• Attend and minute board meetings, travelling to client locations as required
• Draft governance sections of annual and semi-annual reports in conjunction with fund accountants and advisors
• Provide review and comment on corporate documentation as required by client and in conjunction with other advisors
• Keep clients’ records up to date and ensure all statutory registers are maintained
• Receive, monitor and keep up to date with constitutional, regulatory and listing requirements as applicable to individual clients
• Take responsibility for various other aspects of our service offering, including developing client relationships, keeping up to date with best practice and helping disseminate the same to the wider team, undertaking some office administration including billing and project work, and supporting business development, as appropriate
• Deal with correspondence, the collating of relevant information and writing of reports, ensuring decisions made or action points agreed are communicated to the relevant parties and completed within timescales set and agreed
• Provide contribution to meeting discussions, as and when required
• Monitoring changes in legislation and the regulatory environment, taking appropriate action as required
• Liaising with external regulators and advisers, such as lawyers and auditors
• Provide any other duties as defined or deemed necessary by our Clients
• To assist the management with training and member of the team as required.
• To assist with the checking of other team members work as required
• To facilitate a seamless transition of new client business into Corporate Secretariat department in a co-operative manner, ensuring that the client’s needs are clearly understood and can be satisfactorily met
• To continuously improve personal skills through self-development and maintain personal development records
• To contribute towards the development and enhancement of processes, ensuring best practice and JTC Corporate Fiduciary standards and procedures

Essential Requirements

• Knowledge of the relevant laws of the regimes as applicable to the jurisdiction of the clients
• Knowledge of the relevant jurisdictions’ rules and regulations
• Basic understanding of the various Stock Exchanges’ listing rules
• Understanding of the importance of controls and the fiduciary responsibility of directors
• Understanding of the features of the different types of relevant asset classes
• Ability to demonstrate effective communication skills

go to method of application »

Main Responsibilities and Duties

• Technical Support: Providing technical support to end users, including troubleshooting hardware and software issues, assisting with network connectivity problems, setting up new devices, and resolving user inquiries and complaints.
• System support: Active Directory maintenance and support, Citrix environment support, Windows Server support (including fileservers), e-mail system support (Microsoft Office 365), PC/Server access and operational system maintenance and support, application support (including the Office Suite, SharePoint, Funds software, Trust/Company software), system, maintenance and monitoring and telephone setup/support
• Help Desk Management: Responsible for managing the help desk system and ensuring that all incoming support requests are documented, prioritized, and addressed in a timely manner. This involves logging tickets, categorizing issues, assigning tickets to appropriate team members, and monitoring the progress of ongoing tickets.
• Application support. This will include the core Microsoft Office Suite used by JTC, and core business line applications, including Viewpoint, Access Control Systems, and certain Banking platforms.
• User Training and Education: Participation in conducting user training sessions and workshops to educate employees on basic IT skills, best practices, and security awareness. This can include providing guidance on email usage, software applications, password management, and data protection.
• Hardware and Software Maintenance: Assisting with the installation, configuration, and maintenance of computer hardware, peripherals, and software applications. This may involve deploying updates and patches, performing routine maintenance tasks, and ensuring proper inventory management of IT assets.
• Documentation and Knowledge Management: It is essential to maintain accurate and up-to-date documentation related to common support issues, resolutions, and procedures. Duties may include creating knowledge base articles, user guides, and troubleshooting documentation to assist both IT staff and end users.
• Collaboration and Communication: Effective communication and collaboration are crucial in an IT support role. The role requires working closely with other IT team members, developers, system administrators, and vendors to resolve complex issues and ensure smooth operations. Active participation in team meetings and sharing knowledge with colleagues.
• Ensure ongoing knowledge and compliance with JTC’s policies and procedures.
• Adhere to CPD requirements in accordance with qualification level and JTC’s policy and procedures.
• Adhere to JTC core values and expected behaviours.

Essential Requirements

• You will have relevant experience working in a professional environment and be able to demonstrate strong communication skills.
• 2nd level IT support experience – 2 to 4 years preferable.
• Strong team player able to work effectively with diverse client groups, with ability to problem solve individually and, in a group, as well as handling multiple tasks concurrently, the ability to manage your time effectively.
• Good analytical and problem-solving skills, the ability to own sections of projects and deliver the project work over and above the day-to-day end user support. Time management and communication skills are essential.
• Good interpersonal and customer care skills with an ability to assess each employees IT knowledge levels.
• Experience with past and present Microsoft Windows PC and Server configurations deployed in a networked environment including On Prem and Cloud.
• Good accurate records keeping, creation of solution guides for the helpdesk tickets where appropriate.

go to method of application »

Main Responsibilities and Duties

• Technical Support: Providing technical support to end users, including troubleshooting hardware and software issues, assisting with network connectivity problems, setting up new devices, and resolving user inquiries and complaints.
• System support: Active Directory maintenance and support, Citrix environment support, Windows Server support (including fileservers), e-mail system support (Microsoft Office 365), PC/Server access and operational system maintenance and support, application support (including the Office Suite, SharePoint, Funds software, Trust/Company software), system, maintenance and monitoring and telephone setup/support
• Help Desk Management: Responsible for managing the help desk system and ensuring that all incoming support requests are documented, prioritized, and addressed in a timely manner. This involves logging tickets, categorizing issues, assigning tickets to appropriate team members, and monitoring the progress of ongoing tickets.
• User Training and Education: Participation in conducting user training sessions and workshops to educate employees on basic IT skills, best practices, and security awareness. This can include providing guidance on email usage, software applications, password management, and data protection.
• Hardware and Software Maintenance: Assisting with the installation, configuration, and maintenance of computer hardware, peripherals, and software applications. This may involve deploying updates and patches, performing routine maintenance tasks, and ensuring proper inventory management of IT assets.
• Documentation and Knowledge Management: It is essential to maintain accurate and up-to-date documentation related to common support issues, resolutions, and procedures. Duties may include creating knowledge base articles, user guides, and troubleshooting documentation to assist both IT staff and end users.
• Collaboration and Communication: Effective communication and collaboration are crucial in an IT support role. The role requires working closely with other IT team members, developers, system administrators, and vendors to resolve complex issues and ensure smooth operations. Active participation in team meetings and sharing knowledge with colleagues.
• Ensure ongoing knowledge and compliance with JTC’s policies and procedures.
• Adhere to CPD requirements in accordance with qualification level and JTC’s policy and procedures.
• Adhere to JTC core values and expected behaviours; and
• Any other duties as deemed necessary by senior management.

Essential Requirements

• You will have relevant experience working in a professional environment and be able to demonstrate strong communication skills.
• 1st/2nd level IT support experience – 2 to 3 years preferable.
• Good analytical and problem-solving skills.
• Good interpersonal and customer care skills with an ability to assess each employees IT knowledge levels.
• Strong team player able to work effectively with diverse client groups, with ability to problem solve individually and, in a group, as well as handling multiple tasks concurrently, the ability to manage your time effectively.
• Experience with past and present Microsoft Windows PC and Server configurations deployed in a networked environment including On Prem and Cloud
• Demonstrate accurate records keeping.