Job Vacancies at Kia Motor

Job Description:

• The successful candidates will be responsible to deliver sales in order to process sales of new vehicle transactions accurately and timeously through the execution of predefined work objectives as per agreed standard operating procedures.

Specific Role Responsibilities

Processes and governance:

• Identify and apply known solutions to operational problems and escalate unresolved issues 
• Deliver on agreed performance targets according to set procedures and service level agreement 
• Report on transactional activities to provide timely information for decision making in area of accountability
• Execute work in line with governance and compliance processes 
• Provide advice and support to customer and their requirements in order to achieve & maintain set customer service excellence standards
• Contribute to the design, development, implementation and evaluation of marketing campaigns aimed at the increase of new vehicle sales 
• Negotiate price, finalise sales and follow-up with customers to ensure exceptional customer service
• Adhere to legal compliance to the FICA regulation, POPI Act and Customer Protection Act 
• Process all leads of prospective customer and follows up on possible sales
• Pursue and develop customer relationships for the acquisition of vehicle sales in line with set targets
• Manage the effective resolution of customer complaints, ensuring problems are addressed in a timely and accurate manner 

Finance:

• Execute work activities effectively and efficiently in order to prevent financial losses

Client/Customer

• Deliver work activities adequately to satisfy internal and external customers 
• Contribute to a culture of customer service excellence, which builds positive relationships and provides opportunity for feedback as well as exceptional service delivery 

Qualifications and Experience:

• Matric Certificate 
• 3-5 years working experience in a similar environment 
• A valid South African driver's license 

Skills and Personal Attributes:

• Developing sale 
• Making a sale 
• Persuasive selling skills 
• Product and or service knowledge 
• Trust and integrity

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Job Description

• The successful candidate will deliver sales to process parts counter sales transactions accurately and timeously through the execution of predefined work objectives as per agreed standard operating procedures. Required to do counter and telesales.

Specific Role Responsibilities     

• Conduct all transactions with customers with the utmost courtesy.
• Correctly place such items in stores
• Ensure accurate identification of customer’s needs by means of arts catalogues, computer stock lists.
• Implementation of discount structure as applicable
• Assist all company staff in parts identification and if required, replacements.
• Assist in training new parts persons.
• Ensure all paperwork, documentation, requisitions are properly recorded within stock control system.
• Ensure that all credit sales are made to an authorised signatory of approved account.
• Keep all parts catalogues, manufactures lists, etc. updated and tidy.
• Ensure Warehouse Manager is kept aware of stock movement.
• Notify Warehouse Manager of any difference noted when inspecting incoming goods.
• Maintain good helpful relationships with all customers and their representatives.
• Assist if required in any marketing activity as required.
• Ensure all transactions take place according to company policy. Ensure security of all payment received.
• Ensure that the highest level of CSI is achieved.
• Conduct all transactions with customers with the utmost courtesy.
• Ensure the accurate identification of the customer needs.
• Adhere to the discount policy at all times.
• Give correct estimates and up-sell to workshop customers.
• Sell parts and accessories. Carrying out of all reasonable instructions/duties given to you by any member of management, from time to time.
• Required to do marketing, cold calling, visiting new and existing customers, opening new accounts, maintaining and retaining customers.

Qualifications and Experience

• Matric
• Higher Certificates and/or Advanced National (Vocational) Certificates
• 3- 5 years' experience as a parts sale's executive, with a proven track record.

Skills and Personal Attributes Communication Skills

• Innovative and forward thinking
• Application of social media
• advertising and marketing
• skills
• Customer Service
• Knowledge of Parts
• Making a Sale
• Persuasive Selling Skills
• Trust and Integrity

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Job Description:

• The successful incumbent will be responsible to deliver a clerical service in order to process creditors transactions accurately and timeously through the execution of predefined work objectives as per agreed standard operating procedure.

Specific Roles and Responsibilities:

• Deliver on agreed performance targets according to set procedures and service level agreement.
• Report on transactional activities to provide timely information for decision making in area of accountability.
• Execute work in line with governance and compliance processes 
• Identify and apply known solutions to operational problems and escalate unresolved issues 
• Ensure that all documentation is processed accurately and correctly.
• Prepare all reports and submit on time as prescribed by relevant policies and procedures.
• Deliver work activities effectively and efficiently in order to maximise financial performance

Qualifications and Experience:

• Matric
• Bookkeeping and/or accounting qualification would be an advantage
• Minimum of 3 years' experience in the creditor's environment 
• Minimum of 2 years' experience in the motor industry would be an advantage 

Skills and Attributes:

• Clerical Skills (Fundamental)
• Financial Administration 
• Trust and Integrity

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Job Description:

• The successful candidate will be responsible to plan, manage and monitor the implementation of new vehicle sales activities and processes in order to enhance service delivery and maximise profits

Specific Role Responsibilities:

• Implement and manage end - to - end processes
• Initiate and structure sales deals to ensure maximum profits of vehicles sales are archived
• Plan and manage financial activities in line with approved policies, processes and procedures
• Manage, monitor and report variances and provide solutions
• Maximise rebates and ensure payments from OEM/ Importer
• Ensure that the assets, resources and equipment are managed in a manner that enhances cost - effective utilisation
• Plan, manage and monitor processes to ensure customer service excellence
• Deliver services that creates a culture which aims to exceed customer's expectations in all aspects of the business
• Contribute to a culture of service excellence, which builds positive relationships and provides opportunity for customers feedback and exceptional service delivery
• Manage CRM processes and procedure

Qualification and Experience: 

• Higher Certificate and/or advanced National (Vocational) Certificates in Sales and Marketing, preferably
• Over 5 years' experience in the motor sales industry
• 3 years supervisory experience with a proven track record of managing a floor of 20-30 units
• A valid South African Driver's License 

Skills and Personal Attributes

Technical Competencies:

• Apply selling techniques for parts
• Business and Operations Management 
• Conflict Management
• Customer Service
• Developing Sales
• Fleet Sales Management 
• Functional Policies and Procedures
• Governance, Ethics, and Values

Managerial Competence:

• Operations Risk Management 
• Perform selling of vehicle parts
• Planning, monitoring, evaluation and reporting 
• Problem Solving and Analysis
• Product and or service knowledge 
• Sales of non - OEM parts and accessories 
• Structure and operation of vehicle and components 
• Understand customer patterns to sell parts