Job Vacancies at L'Oréal

A Day in the Life: 

• Achieve & Exceed Targets: Drive sales performance and exceed key performance indicators (KPIs) for the LDB Skin C portfolio within your designated territory.
• New Business Development: Identify and capitalize on new business opportunities within your area, expanding our customer base and market share within the dermocosmetic market.
• Customer Relationship Management: Build and nurture strong relationships with key customers, including dermatologists, pharmacists, and retailers, fostering loyalty and long-term partnerships.
• Collaborative Execution: Collaborate closely with internal teams, including Marketing, Medical, and Sales Support, to execute impactful educational programs and drive brand recommendation.
• Market Analysis & Insights: Conduct thorough market analysis, competitor intelligence gathering, and stay informed about the latest industry trends and scientific advancements within the dermocosmetic skincare landscape.

Requirements: 

• Bachelor's degree in a scientific field (e.g., Biology, Chemistry, Pharmacy) or Business Administration with a strong focus on healthcare/pharmaceuticals.
• Proven experience in a sales or account management role within the pharmaceutical, dermocosmetic, or healthcare industry.
• A passion for skincare science and a strong understanding of the dermocosmetic market.
• Excellent communication and interpersonal skills.

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Key Responsibilities: 

• Formulation Development: Assist in the development and optimization of new hair care formulations, focusing on performance, stability, and sensory attributes.
• Regulatory Compliance: Ensure all formulations adhere to relevant regional and international regulatory requirements for cosmetic products. This includes staying up-to-date with the latest legislation and guidelines.
• Safety Testing & Evaluation: Support the safety assessment of hair care formulations by coordinating and reviewing safety test results and contributing to safety dossiers.
• Raw Material Assessment: Evaluate and select new raw materials, ensuring they meet L'Oréal's quality and safety standards, as well as regulatory requirements.
• Documentation & Reporting: Maintain accurate and detailed records of all formulation work, experimental data, and safety assessments. Prepare reports summarizing research findings and progress.
• Collaboration: Collaborate effectively with other members of the Research & Innovation team, as well as cross-functional teams such as Marketing and Product Development.

Qualifications: 

• Education: B.Sc. in Chemistry or Chemical Engineering.
• Laboratory Experience: Practical laboratory experience in formulation development, ideally within the cosmetics or personal care industry, is highly beneficial.
• Regulatory Knowledge: Familiarity with cosmetic regulations and safety assessments is a plus.
• Analytical Skills: Strong analytical and problem-solving skills are crucial for this role.
• Attention to Detail: Meticulous attention to detail and a commitment to accuracy are essential.
• Communication Skills: Excellent communication and interpersonal skills are necessary for effective collaboration within a team environment.
• Passion for Hair Care: A genuine interest in hair care science and product development is highly desired.

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Key Responsibilities:

• Strategic Visionary: Develop and execute a winning business strategy tailored to the unique needs of the luxury beauty market. Identify growth opportunities, analyze competitor activity, and position our brands for maximum impact and desirability.
• Team Empowerment, leadership and coaching: Lead, coach, and motivate a high-performing team, fostering a culture of collaboration, accountability, and exceeding targets within a dynamic and demanding environment.
• Retail Partnership Maestro: Cultivate and manage strong relationships with key retailers, beauty advisors, and influencers. Become a trusted partner, understanding their needs and providing exceptional service to drive brand loyalty, engagement, and exceptional sales results.
• Data-Driven Decision Maker: Analyze sales data, track KPIs, and generate insightful reports that inform strategic decisions and optimize business performance. Stay ahead of the curve by identifying luxury market trends and anticipating evolving customer desires.
• Seamless Collaborator: Partner effectively within your marketing teams, and operations teams to ensure alignment between business initiatives and overall brand strategy. Deliver a unified and impactful brand experience to our retail partners and their discerning clientele.

Professional & Technical Competencies Required:

• Luxury Beauty Expertise: 3+ years of proven success leading and managing a team within the luxury beauty industry. A deep understanding of retail dynamics, consumer behavior, and the competitive landscape is essential.
• Strategic Acumen: You thrive in a fast-paced environment and possess the ability to think strategically, analyze market trends, and adapt your business approach to capitalize on opportunities within the dynamic luxury market.
• Influence & Negotiation Prowess: You are a master communicator with exceptional interpersonal skills. You build rapport easily, influence stakeholders effectively, and negotiate agreements with confidence.
• Results-Driven Mentality: You are passionate about exceeding sales targets and driven by the pursuit of ambitious goals. You inspire your team to achieve peak performance and celebrate success collectively.
• Coaching & Development Excellence: You are a natural leader who empowers others to grow and succeed. You excel at coaching, mentoring, and developing your team members to reach their full potential.

Education & Experience:

• Bachelor's Degree in Marketing, or a related field is required.
• A proven track record of partnering with exceeding sales targets and managing a high-performing team in a fast-paced, results-oriented environment is essential.
• Knowledge of the luxury beauty market, including key players, trends, and customer segments.

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Key Job Accountabilities

Omni-Channel Education & Training:

• Deliver Engaging Training Programs: Conduct dynamic training sessions for salon professionals, both in-person and online, covering product knowledge, application techniques, latest trends, and brand identity for [Brand Name(s)].
• Drive Sales through Education: Empower stylists with the knowledge and skills to confidently recommend and retail L'Oréal products, directly contributing to sales growth in their salons.
• Tailored Learning Experiences: Provide personalized coaching and follow-up support to salon partners, adapting training content to meet their specific business needs.
• Champion New Product Launches: Excite and educate salon partners on new product launches and innovations, maximizing adoption and retail success.
• Become a Trusted Advisor: Cultivate strong relationships with salon owners and stylists, becoming a go-to resource for product and industry expertise.

RETAIL EDUCATION 

• RETAIL EDUCATION ROADMAP Defines and deploys the retail education action plan based on key education KPIs and provides strategic recommendations to drive retail sell out
• RETAIL EDUCATION EXCELLENCE - Collaborates with customers’ teams to guarantee the customization & implementation of training courses, taking their needs into account- Creates Retail Education contents if not provided by DMI or Global team already
• Manages the budget of retail education (trips, gifts …) and training tools - Reacts to business opportunities and challenges to maximize sales opportunities while keeping brand identity
• Retail COLLABORATION: Ensures the best 360º strategy for the retailer - Leverages divisional, brand cooperation to improve the efficiency of retail education expertise.

DIGITAL ECOSYSTEM ANIMATION:

• Perfect execution of Global & local education coordinating the different touch points of the online eco-system in line with brands equity
• Designs & deploys the education social media strategy
• Manages the local ACCESS account, defines & coordinates the best ACCESS UX to boost activation, frequency & completion
• Deploy the CRM strategy to maximize activation, conversion and collect behavioural data B2B, Secures the drive to/from LPS/ACCESS flow

CONTENT MONITORING: With support of the digital team

• Deploys Education content strategy by O+O touch points
• Creates effective education formats & content - Feeds innovation & trends

KEY ACCOUNT AND INDIRECT EDUCATION:

• DEPLOYS EDUCATION STRATEGY - Negotiates the education offer with national / regional structured customers in collaboration with regional managers. 
• Analyses the needs of these customers in order to create an O+O education plan tailored to their needs and strategy, in collaboration with the brands/activation managers.
• Is responsible for training initiatives for national / regional clients
• Spokesperson for structured client education on the Education Committee
• COLLABORATION - Participates in the development of national/ regional clients specific PPD contents with the brands' content managers
• Works in collaboration with the Education Manager

Business Development & Partnership:

• Identify High-Potential Salons: Collaborate with the Regional Sales Manager to identify and onboard new salon partners who align with L'Oréal Professionnel values and growth strategies.
• Develop Strong Salon Partnerships: Nurture existing relationships through consistent communication, tailored training programs, and ongoing support.
• Elevate Salon Standards: Promote and uphold brand image standards within partner salons, ensuring a consistent and premium client experience.
• Stay Ahead of the Curve: Continuously expand knowledge of hairdressing techniques, industry trends, and competitive products to provide cutting-edge education.

TEAM MANAGEMENT

•  Accompanies regional managers in their team management: strategy optimization, planning. 
• Provides ongoing & timely performance & development feedback to each education team member. 
• Ensures development plan of the team

DEPLOYS EDUCATION STRATEGY - On technical & business Skills

• Ensures education is monetized & delivering all targets
• Consolidates academy(ies)& schools management & ensures their profitability

PERFORMANCE 

• Is responsible for the revenues generated by technical & business education
• Manages GTM
• Key indicators: improve education efficiency, more salons educated vs segmentation. 
• Manages performance & implement database management & tracking to quantify & analyse the education sessions carried out by the brands.

Technical/Professional & Personal Competencies Required:

• Passion for Beauty: Genuine enthusiasm for the beauty industry and a desire to share knowledge and expertise.
• Proven Hairdressing Expertise: Strong technical skills and experience as a licensed hairstylist, with a deep understanding of color, cut, styling, and product application.
• Exceptional Communication & Presentation Skills: Ability to deliver engaging and impactful training sessions to diverse audiences, both large and small.
• Strong Business Acumen: Understanding of salon operations, retail sales strategies, and the ability to translate product knowledge into business results.
• Digital Fluency: Comfortable using technology and online platforms for training delivery, communication, and reporting.
• Collaborative Spirit: A team player who thrives in a collaborative environment and can build strong relationships with colleagues and salon partners.

Minimum Experience required and not limited to:

• Managing a team of Educators/ Stylists / Beauty consultants 
• Minimum of 7-10 years’ experience in the professional hair products retail, salon and distribution sector 
• Full technical experience in hairdressing at tertiary level. 
• Existing relationships within the salon, retail, business and distribution segment 
• Fully computer literate in MS Office 
• Digital presence on all social media platforms within the hairdressing sector