Job Vacancies at Marriott International

Required Experience & Qualifications:

• A Culinary Qualification preferred 
• 2 – 3 years’ experience in similar position within a 5-star hotel kitchen environment 
• Competency of all relevant cookery skills
• Professional Disposition 
• Ability to work within a pressurized environment
• Ability to use Initiative and be proactive and self-driven
• Good leadership, communication and interpersonal skills
• Quality and customer service driven
• Maintain a neat, clean and well-groomed appearance as per company standards
• Ability to work without supervision and within a team
• Ability to work within a pressurized environment 
• Ability to manage and work with high volume work load
• Attention to detail pertaining to area of responsibility
• Knowledge of all kitchen hygiene standards and diligence reporting 
• Required to work rostered shifts and irregular hours as per operational requirements
• Flexible working hours as well as available to work weekends and Public holidays as per operational requirements
• Ability to use Initiative and be proactive and self-driven
• Proficiency in all MS office applications e.g. Word, Excel, Outlook
• Flexible working hours as well as weekends and public holidays as per operational requirements 

Key Duties and responsitilies:

• Adhere to the quality, presentation and preparation of the various cuisines
• Identify training and development needs within the team 
• Effective implement and monitor controls and systems to ensure consistency and efficiencies
• To adhere to food cost targets by controlling of wastage and productivity to ensure maximum profit – ie casual labour, departmental expenses, monthly stock takes and O/E counts
• To be aware of all health and safety and Covid protocols and regulations, fire procedures and hygiene laws
• To ensure that SOP`S  are upheld and maintained
• To train and develop all junior members of staff
• Effective time management and forward planning to ensure all service and administrative deadlines are met 
• Perform other duties as and when required

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CANDIDATE PROFILE 

Education and Experience

• High school diploma/ Grade 12 /Matric a Requirement or GED; 4 years experience in the guest services, front desk, housekeeping, or related professional area.

OR

• 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years experience in the guest services, front desk, housekeeping, or related professional area.

CORE WORK ACTIVITIES

Leading Room Operations Team

• Verifies that goals are being translated to the team as they relate to guest tracking and productivity.
• Creates and nurtures a property environment that emphasizes motivation, empowerment, teamwork, continuous improvement and a passion for providing service.
• Understands employee and guest satisfaction results and developing game plans to attack need areas and expand on the strengths.
• Verifies that the team has the capabilities to meet expectations.
• Leads by example demonstrating self-confidence, energy and enthusiasm.
• Assists employees in understanding guests’ ever-changing needs and expectations, and exceeding them.

Managing Property Rooms Operations Function(s) 

• Assists in managing the execution of all operations in the rooms area departments (e.g., Front Office, Engineering/Maintenance, Housekeeping).
• Follows property specific second effort and recovery plan.
• Publishes all guest satisfaction results in a timely fashion including all guest satisfaction forms, comment cards and guest letters.
• Takes proactive approaches when dealing with employee concerns.
• Extends professionalism and courtesy to employees at all times.
• Communicates/updates all goals and results with employees.
• Meets semiannually with staff on a one-to-one basis.
• Assists/teaches the team scheduling against guest and hours/occupied room goals.
• Performs hourly job functions as needed.
• Performs other duties, as assigned, to meet business needs.

Managing and Monitoring Activities that Affect the Guest Experience

• Understands the brand's service culture.
• Provides excellent customer service by being readily available/approachable for all guests.
• Strives to continually improve guest and employee satisfaction.
• Takes proactive approaches when dealing with guest concerns.
• Extends professionalism and courtesy to guests at all times.
• Responds timely to customer service department request.
• Verifies that all team members meet or exceed all hospitality requirements.

Managing Profitability

• Assists in performing required annual Quality audit with General Manager (GM) & Regional Director (RD).
• Verifies that a viable key control program is in place.
• Reviews financial statements, sales and activity reports, and other performance data to measure productivity and goal achievement and to determine areas needing cost reduction and program improvement.
• Strives to maximize the financial performance of the department.

Conducting Human Resources Activities

• Interviews and assists in making hiring decisions.
• Receives hiring recommendations from team supervisors.
• Verifies that orientations for new team members are thorough and completed in a timely fashion.
• Solicits employee feedback, utilizes an “open door” policy, and reviews employee satisfaction results to identify and address employee problems or concerns.
• Verifies property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and support the Peer Review Process, where applicable.
• Celebrates successes and publicly recognizes the contributions of team members.

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POSITION SUMMARY

• Install, maintain, perform preventative maintenance on, and recommend replacement of tools, appliances, and equipment.
• Calibrate all controls, gauges, meters, etc.
• Identify, locate, and operate all shut-off valves. Order, mark, and stock parts and supplies as needed.
• Maintain inventory and purchase orders log. Inspect tools, equipment, or machines.
• Enter and locate work-related information using computers.
• Operate power lift.
• Complete the life safety checklist, including the fire-pump run test and generator run test.
• Inspect fire sprinkler valves and alarm systems.
• Assist in development of disaster response protocols.
• Respond and attend to guest repair requests.
• Assist management in hiring, training, scheduling, evaluating, counseling, disciplining, and motivating and coaching employees.
• Follow all company and safety and security policies and procedures; report maintenance problems, safety hazards, accidents, or injuries; and complete safety training and certifications.
• Ensure uniform and personal appearance are clean and professional and maintain confidentiality of proprietary information.
• Welcome and acknowledge all guests according to company standards, anticipate and address guests’ service needs, and assist individuals with disabilities.
• Develop and maintain positive working relationships with others, support team to reach common goals, and listen and respond appropriately to the concerns of other employees.
• Ensure adherence to quality expectations and standards; and identify, recommend, develop, and implement new ways to increase organizational efficiency, productivity, quality, safety, and/or cost-savings.
• Speak with others using clear and professional language.
• Visually inspect tools, equipment, or machines.
• Reach overhead and below the knees, including bending, twisting, pulling, and stooping.
• Move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance.
• Grasp, turn, and manipulate objects of varying size and weight.
• Stand, sit, or walk for an extended period of time.
• Move up and down stairs and/or service ramps. Perform other reasonable job duties as requested by Supervisors.