The Labour Relations Act provides for the self-regulation of Industries through the medium of Bargaining Councils. MIBCO is a Bargaining Council as envisaged in the Act whose mission is to create and maintain industrial peace and stability in the Motor Industry. It provides the following services to approximately 14 000 Employers and 182 000 Employees thr...
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Duties and Responsibilities
- Co-ordinate and manage the legal process with regard to the enforcement of the MIBCO Collective Agreements in the region.
- Manage claims instituted against an establishment as a result of legal action
- Prepare case files for hearings, attends conciliation and arbitration hearings and presents MIBCO’s case ensure that the collective agreement is maintained
- Attend to interpleader proceedings and represent MIBCO at CCMA and Labour Court
- Manages quality control of legal activities in a region
- Liaise and communicate with external legal service providers
- Assist with any other function as per Manager’s instruction
- Filing Variation Applications where Commissioners errors occur on Arbitration Awards
- Interpretation of Awards
- Opposing Rescission Applications and filing notices with the DRC
- Verifying and withdrawing finalized cases in legal process
- Referring unpaid Settlement Agreement as per Section 142 process / negotiating and finalizing administrative
- Compile and draft heads of arguments and applications
- Compile legal recommendation for Regional Council Board meetings
- Supervise the Legal Admin Support staff
- Attend to demarcation cases
- Compile and submit month reports
- Draft internal legal opinions
Requirements
Knowledge / Experience / Skills / Abilities
- Ability to interpret and apply / enforce the Mibco agreements
- Above average verbal and written communication and listening skills
- Ability to build strong effective relationships with all stakeholders, i.e. existing clients and potential clients as well as internal stakeholders, i.e. colleagues and management
- Good decision making and problem solving skills
- Good analytical skills with attention to detail
- Strong negotiation and report writing skills.
- Excellent administration, organizational and planning skills
Qualifications
- 4 year Law Degree
- Must be an Admitted Attorney
- At least 2 years’ experience in the field of Labour Law AND knowledge specifically with regards to Bargaining Councils and collective agreements
- Sound knowledge or and experience of dispute resolution processes.
- Knowledge of the civil procedure essential
- Valid Driver’s License.
- Computer literacy (Word & Excel)
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POSITION SHORT DESCRIPTION
The Dispute Resolution Centre of the Motor Industry Bargaining Council (“DRC”) is an independent Dispute Resolution Body accredited by the CCMA to resolve Labour disputes that fall within the scope of activity of the Retail Motor Sector. The incumbent appointed in this position will conduct conciliation and arbitration proceedings.
RESPONSIBILITIES/DUTIES
Administration
- Attend to complaints and correspondence received for and on behalf of the DRC.
Attend where required to screening, allocation and process of cases and applications.
- Issue high-quality arbitration awards within the statutory time limit of 14 days
- Assist in quality control of awards.
Dispute Resolution
- Conduct conciliations, con-arb's, arbitrations in both accredited and enforcement matters.
Attend to interlocutory applications, including jurisdictional issues, rescission applications and S143 applications.
- Deal with requests for postponement as received by the DRC.
- Maintain an acceptable settlement rate.
Customer Service
- Attend to queries, complaints and correspondence received in own matters and where required on or behalf of the DRC
- Facilitate good relations between parties and provide guidance and support to both internal and external stakeholders.
Adhoc Support to the Managing Commissioner and the DRC regional offices
Maintain the DRC’s position as a high-performing dispute resolution body.
Requirements
KNOWLEDGE / EXPERIENCE / ABILITIES /SKILLS
- Sound administration skills
- Proven track record as Conciliator and Arbitrator
- Thorough understanding and knowledge of the various Emplyement Law and relevant Labour Statutes
- Attention to detail
- Integrity and honesty
- Good Planning and organizational skills
- Above average verbal and written communication skills
- Ability to work independently and use initiative along with problem solving abilities
- Ability to build strong effective relationships with all stakeholders, i.e. existing clients and potential clients as well as internal stakeholders, i.e. colleagues and management
- Must have good interpersonal and high level decision making skills
- Must be familiar with change management and transformation skills
- Strong work ethic
- Ability to consistently meet performance targets
EDUCATION REQUIREMENTS AND EXPERIENCE
- Relevant degree with Post-graduate qualification in Labour Law
- Accredited as a CCMA commissioner or Bargaining Council panellist is a requirement, Admission as an attorney/ advocate would be an advantage.
- Minimum of 3 years’ experience and competent knowledge of employment law, including but not limited to the LRA, BCEA, EEA and any other relevant legislation.
- Exposure in Human Resources and Industrial Relations
- Basic knowledge of the MIBCO Collective Agreements will be an advantage. Competent knowledge of Labour Court processes and procedures
- People management experience will be an advantage
- Working knowledge of Microsoft Office
- Basic financial management experience
- Valid Driver’s Licence
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Duties and Responsibilities
- Manage allocated debtors book + / - 600 employers
- Conduct telephonic debt collection
- Ensure adherence to the Credit Control Policy and Standard Operating Procedures (SOPs)
- Reduce debtors days
- Handle full function Credit Control
- Assist with monthly return documentation from employers and escalate to Returns Processors
- Carry out account reconciliation
- Create awareness and educate establishment staff – returns system, both manual and Online Returns
- Follow up on anomaly letters and resolve if returns related or escalate to Agents if not.
- Support Credit Control Regional function
- Enter into and follow up on settlement agreements
- Follow up and resolve queries timeously
- Offer superior client service to both internal and external clients
- Attend to unallocated cash
- Prepare hand over / referral documents and refer accounts to legal
- Attend to adhoc duties as assigned
Requirements
Knowledge / Experience / Skills / Abilities
- Planning and organising
- Above average verbal and written communication and listening skills
- Ability to withstand pressure
- Must at all times be diplomatic and assertive
- Ability to build strong effective relationships with employers, colleagues and management
- Good team player who achieves objectives as set out by the Regional Credit Controller
- Must be meticulous in carrying out tasks/instructions etc
- Good interpersonal, decision making and problem solving skills
- Good analytical skills with attention to detail
- Reporting writing skills
- Query resolution skills
- Great levels of honesty and integrity
- Strong persuasive skills.
- Strong conflict management skills
Qualifications
- Matric (Standard 10)
- Tertiary Education (Certification) – Administrative / Financial / Client Services related
- Recognized Finance / Credit Control / Debt Collection related qualification – Distinct advantage
- At least 2 years credit control knowledge and experience an advantage
- Computer literacy – Excel, Word & Email is essential
- MCIS Experience – advantageous
- Debt collecting experience is essential
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Duties and Responsibilities
- Logs and tracks all enquiries and complaints on the system (Labour Related Complaints Provident funds Related).
- Handles all general and specific telephonic contact.
- Assist walk-in clients
- Conducts preliminary investigations to resolve queries before escalating to Inspectorate.
- Liaises with relevant parties to resolve complaints i.e. Funds administrator, employers and employees in the industry, Unions and internal departments.
- Provides customer services to members, establishments, service providers and parties via telephonic and other customer contact methods.
- Manage office petty cash, stationery and office consumables
- Supervise the temporary staff
- Compile and submit attendance register and time sheet
- Assist Designated Agent with admin work
- Ensures service levels and performance is maintained in terms of the national Mibco Mission, Vision and Statement.
Requirements
Knowledge / Experience / Skills / Abilities
- Ability to withstand pressure and provide the clients/customers with above average services
- Must at all times be diplomatic and assertive with customers/clients
- Ability to overcome obstacles, make informed decisions and resolve customer problems
- Ability to work independently and use initiative along with problem solving abilities
- Ability to build strong effective relationships with all stakeholders, i.e. existing clients and potential clients as well as internal stakeholders, i.e. colleagues and management
- Adopt appropriate interpersonal style in achieving task accomplishment, modifying behavior according to tasks and individuals involved
- Must be a good team player and achieve objectives as set out by supervisor
- Must be meticulous in carrying out tasks/instructions etc.
- Must have interpersonal and telephone etiquette skills
Qualifications
- Matric (Grade 12)
- Knowledge and experience of provident funds and Client Services
- Labour related, Client Services, Business related certificate will be advantageous
- Above average verbal communication and listening skills
- Customer service orientated behavior towards callers, service providers,
- Advance computer literacy
- Query resolution skills
- Customer orientated behavior
- Ability to overcome obstacles and meet targets and deadlines, thereby producing the specified results
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Duties and Responsibilities
- Logs and tracks all enquiries and complaints on the system (first line of support).
- Handles all general and specific telephonic contact.
- Assist walk-in clients
- Conducts preliminary investigations.
- Liaises with relevant parties to resolve complaints.
- Provides customer services to members, establishments, service providers and parties via telephonic and other customer contact methods.
- Manage office petty cash, stationery and office consumables
- Supervise the temporary staff
- Compile and submit attendance register and time sheet
- Assist Designated Agent with admin work
- Ensures service levels and performance is maintained in terms of the national Mibco Mission, Vision and Statement.
Requirements
Knowledge / Experience / Skills / Abilities
- Ability to withstand pressure and provide the clients/customers with above average services
- Must at all times be diplomatic and assertive with customers/clients
- Ability to overcome obstacles, make informed decisions and resolve customer problems
- Ability to work independently and use initiative along with problem solving abilities
- Ability to build strong effective relationships with all stakeholders, i.e. existing clients and potential clients as well as internal stakeholders, i.e. colleagues and management
- Adopt appropriate interpersonal style in achieving task accomplishment, modifying behavior according to tasks and individuals involved
- Must be a good team player and achieve objectives as set out by supervisor
- Must be meticulous in carrying out tasks/instructions etc.
- Must have interpersonal and telephone etiquette skills
Qualifications
- Matric (Grade 12)
- Knowledge and experience of provident funds and Client Services
- Labour related, Client Services, Business related certificate will be advantageous
- Above average verbal communication and listening skills
- Customer service orientated behavior towards callers, service providers,
- Advance computer literacy
- Query resolution skills
- Customer orientated behavior
- Ability to overcome obstacles and meet targets and deadlines, thereby producing the specified results
go to method of application »
Duties & Responsibilities
- Research for submissions/recommendation for Board Level Considerations on instruction of Legal Liaison Manager
- Compiling of national legal statistics for National Administration Board
- Compiling and delivering all Wage, Independent Board Agendas
- Overseeing the drafting of Exemption Certificates
- Assessing Provident Fund, Wage Exemption Applications, Appeal Applications received from the Regions
- Overseeing Record keeping of the S143 process in Northern, Highveld and Free State regions
- Service & Filing of Legal Documents where necessary
DRAFTING:
- Pleadings/Affidavits
- Charge sheet for Disciplinary
- Correspondences to Employers/Attorneys/Parties etc.
Contracts
- Attends hearings; CCMA; DRC (Dispute Resolution Centre) and Court proceedings
- External dispute resolution of Council's contractual obligations e.g. AFSA dispute resolution process
- Consultations with attorneys/employers/employees etc.
- Attend NAB (National Administration Board) CPO (Committee of Party Officials ) MGB (MIBCO Governing Board) WAGE INDEPENDENT BOARDS as well as INDEPENDENT BOARD in the absence of the Legal Liaison Manager
- Conducting training
- Contract Vetting
- Assessing complex legal matters within the Regions or Shared Service Centre and providing legal opinion
- Instructing Council Attorneys on regional executional matters
- Attending to litigious matters where the Council is cited
- Fielding queries from the Regions/Industry
- Maintaining relationships with all external service providers
- Maintaining regular communications with the Regions to identify problems within Legal Processes
- Maintaining relations with the Parties / CCMA / Labour Court to promote progressive processes within the Council
Requirements
Required Skills & Competencies
- Ability to interpret and apply/ enforce the Mibco agreements
- Above average verbal and written communication and listening skills
- Ability to build strong effective relationships with all stakeholders, i.e. existing clients and potential clients as well as internal stakeholders, i.e. colleagues and management
- Must have good decision making and problem solving skills
- Must have good analytical skills with attention to detail
- Strong negotiation and report writing skills.
- Excellent administration skills
- Good organizational and planning skills
Minimum Qualifications & Requirements/ Experience
- Legally qualified with at least a 3-5 year Law Degree
- Must be an admitted attorney
- Experience in the field of Labour Law as well as Civil Law, alternatively sound Labour Law knowledge specifically with regards to Bargaining Councils and collective agreements would be an advantage
- Sound knowledge or and experience of the dispute resolution.
- Knowledge of the civil procedure essential
- In possession of a current valid driver’s license.
- Computer literacy (Word & Excel)
Method of Application
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