Job Vacancies at MIBCO

Duties and Responsibilities

• Coordinates the legal administrative process in any claims instituted as a result of legal action.
• Compile, type and collate relevant legal documents and forms.
• Peruse files and flag relevant information for the Legal Officer
• Maintain a follow up system on all legal matters and ensure timeous submission thereof.
• Mail, fax and arrange delivery of legal correspondence to clients.
• Organize and maintain documents and case files.
• Submit required documentation and forms timeously to the relevant departments and third parties.
• Update and capture data on the Legal system
• Make photocopies of correspondence, documents and other printed matters
• Assist Legal officer in collecting information on pertinent matters and other records.
• Handle queries related to cases, legal documents and forms.
• Prepare files for trial, paginate and index.
• Responsible for Legal Officers diary
• Administer withdrawn cases and update system.
• Administer matters presented to the board for deletion and ensure that all legal cases of those matters are also closed on the system.
• Assist to resolve cases referred to legal as well as from the weekly matters to be resolved list received from IT.
• Compile "Long and short story" deletions, liquidation matters to be deleted and capture them on the deletion system, as well as prepare them to be presented to the regional board Meeting.
• Compile monthly report for Board meetings as well as management meetings.
• Compiles Statistics of cases and funds received.
• Type any legal documents to the specification of Legal Officers
• Attend to any adhoc duties for Legal Officers
• Attend to Sheriff matters.

Knowledge / Experience / Skills / Abilities

• Experience with typing legal documents and forms.
• Ability to withstand pressure and provide the internal clients/customers with above average services.
• Ability to overcome obstacles and meet targets and deadlines, thereby producing the specified results.
• Ability to work independently and use initiative along with problem solving abilities.
• Ability to build strong effective relationships with all stakeholders, i.e. existing clients and potential clients as well as internal stakeholders, i.e. colleagues and management.
• Adopt appropriate interpersonal style in achieving task accomplishment, modifying behavior according to tasks and individuals involved.
• Customer orientated behavior
• Must be a good team player and achieve objectives as set out by supervisor.
• Must be meticulous in carrying out tasks/instructions etc
• Must have interpersonal and telephone etiquette skills.
• Must have good listening skills and attention to detail.
• Basic report writing skills.
• Query resolution skills

Requirements:

Qualifications

• Matric (Grade 12) required
• Paralegal qualification required
• Excellent typing skills
• Experience in a legal secretarial position is essential.
• Knowledge of law, legal codes, court procedures, precedents, executive orders , agency rules and legal recovery processes
• Advance computer literacy.
• Query resolution skills
• Knowledge of administrative and clerical procedures and systems i.e. managing files and records and other office procedures and terminology

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Duties and Responsibilities

• Logs and tracks all enquiries and complaints on the system (first line of support).
• Handles all general and specific telephonic contact.
• Assist walk-in clients.
• Conducts preliminary investigations.
• Liaises with relevant parties to resolve complaints.
• Provides customer services to members, establishments, service providers and parties via telephonic and other customer contact methods.
• Manage office petty cash, stationery and office consumables.
• Supervise the temporary staff.
• Compile and submit attendance register and time sheet.
• Assist Designated Agent with admin work.
• Ensures service levels and performance is maintained in terms of the national Mibco Mission, Vision and Statement.

Knowledge / Experience / Skills / Abilities

• Ability to withstand pressure and provide the clients/customers with above average services.
• Must at all times be diplomatic and assertive with customers/clients.
• Ability to overcome obstacles, make informed decisions and resolve customer problems.
• Ability to work independently and use initiative along with problem solving abilities.
• Ability to build strong effective relationships with all stakeholders, i.e. existing clients and potential clients as well as internal stakeholders, i.e. colleagues and management.
• Adopt appropriate interpersonal style in achieving task accomplishment, modifying behavior according to tasks and individuals involved.
• Must be a good team player and achieve objectives as set out by supervisor.
• Must be meticulous in carrying out tasks/instructions etc.
• Must have interpersonal and telephone etiquette skills.

Requirements:

Qualifications

• Matric (Grade 12)
• Knowledge and experience of Funds and Returns (Manual & Online) processing.
• Above average verbal communication and listening skills
• Customer service orientated behavior towards callers, service providers,
• Advance computer literacy
• Query resolution skills
• Customer orientated behavior
• Ability to overcome obstacles and meet targets and deadlines, thereby producing the specified results..