Overview
- Start Date: 1st or 15th December 2026
- Location: Multiple locations offered
- Come build community, explore your passions and do your best work at Microsoft. This opportunity will allow you to bring your aspirations, talent, potential and excitement for the journey ahead.
- As a Sales Operations Specialist, you will help oversee sales operations planning processes using qualitative and quantitative methods. You will collaborate with stakeholders to align, refine, and improve sales operations planning and execution. This opportunity will allow you to analyze and interpret data to provide recommendations for addressing sales performance blockers in conjunction with Sales Excellence as you will also leverage your knowledge related to tracking and monitoring as well as performance of pipelines, scorecards and sales plays.
- Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.
Responsibilities
- Acts as a change agent for the business, driving a fact-based decision-making culture and accelerating growth through business insights, leveraging AI to identify trends, opportunities, and potential course corrections.
- Drives business planning and execution excellence against segment priorities, partnering across Areas/Subsidiaries and segment boundaries to improve performance and deliver key business outcomes.
- Drives performance and transformation across Territory, EDM, Quota, and Segmentation, leveraging AI and analytics to surface insights, monitor KPIs, identify gaps, and continuously improve planning effectiveness.
- Drives standardized sales operations processes, tools, and reporting, leveraging AI and automation to improve efficiency, consistency, visibility, and productivity across the business.
- Drives stakeholder engagement, adoption, and readiness, removing blockers and enabling the sales community on planning processes, tools, and AI capabilities to ensure effective and timely execution.
Qualifications
Required Qualifications (RQs)
- Bachelor's Degree in Business Administration, Marketing, Finance, Sales, Accounting, Information Systems, Social Sciences or related field
- OR equivalent experience
- Superior problem solving, technical and analytical skills, with attention to details
- Outstanding oral and written communications skills, as well as excellent presentation skills; ability to lead meetings internally and externally and executive briefings
- Proven experience of business partnership, project management (PMI foundations) and process management
- High commitment to AI adoption, creativity/innovation, Pro-activity, leadership and deadlines
Preferred Qualifications (PQs)
- Bachelor's Degree (or currently pursuing) in Business Administration, Marketing, Finance, Sales, Accounting, Information Systems, Social Sciences or related field AND 1+ year(s) experience working or interning in a large corporation, in the technology industry, or in sales
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Overview
- The Critical Environment Program Manager is a strategic leadership role within Microsoft Cloud Operations & Innovation (CO+I), responsible for driving operational excellence, reliability, and program execution across the critical infrastructure supporting Microsoft’s global cloud services.
- This role requires an individual who can operate effectively at both strategic and operational levels, connecting global CO+I priorities with local execution and ensuring that Critical Environment programs are delivered consistently, safely, and to the required availability standards.
- Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.
- Do you want to empower billions across the world? Come and join us in CO+I and be at the forefront of the action!
Responsibilities
Strategic Program Leadership
- Lead and deliver strategic Critical Environment programs aligned to CO+I business objectives, ensuring clear scope, priorities, milestones, ownership, and measurable outcomes.
Operational Reliability & Availability
- Drive programs that improve the reliability, resilience, and availability of Critical Environment infrastructure supporting Microsoft cloud services, proactively identifying systemic risks and opportunities for improvement.
Risk, Compliance & Governance
- Own governance frameworks for operational risk, compliance, audit readiness, and risk remediation, ensuring risks are clearly assessed, mitigated, tracked, and escalated appropriately.
Cross-Functional Stakeholder Leadership
- Lead through influence across Site Operations, Engineering, Projects, Security, Safety, Engineering, landlords, suppliers, and global CO+I teams to achieve program objectives and resolve complex operational challenges.
Operational Excellence & Standardization
- Identify and implement opportunities to standardize processes, improve operational maturity, eliminate recurring issues, and establish scalable best practices across Critical Environment operations.
Performance Management & Data-Driven Decision Making
- Establish and monitor meaningful KPIs, operational metrics, and program health indicators, using data and trends to drive informed decisions, prioritize investment, and demonstrate measurable business impact.
Capability, Innovation & Continuous Improvement
- Develop organizational capability through knowledge sharing, training, technology adoption, automation, and continuous-improvement initiatives, fostering a culture of accountability, innovation, safety, and operational excellence.
Qualifications
- High School Diploma or equivalent AND 5+ year(s) industry experience in a datacenter or other critical environment facility, OR 5+ years industry experience and college course work.
- 5+ years’ experience in Critical Environment infrastructures (e.g., UPS, Generator, AHU)
- Bachelor’s Degree or Technical College certification in mechanical or electrical engineering and/or services
- Experience working on large scale CE projects
Background Check Requirements:
Ability to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings:
- Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter.
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