Job Vacancies at Nology

Key Duties and Responsibilities:

Reception Duties and Responsibilities:

• Greet clients and visitors and set a positive and professional office atmosphere.
• Answer the phone, take messages, and redirect calls.
• Organise and maintain files and records.
• Manage boardroom bookings and communicate clashes.
• Receive and distribute supplies and parcel deliveries.
• Record staff movement.

Administrative Duties and Responsibilities:

• Stationary order, issue, and stock control.
• Weekly audit of stock issued by the cleaning staff (groceries and cleaning products) and report any inconsistency or abuse.
• Send daily credit card payments to Debtors.
• Update and completion of acknowledgements forms for computer equipment for all CPT employees.   

Procurement:

• Obtain quotation for stationery and grocery replenishment.
• Do PRF’s for all purchases done.
• Define the requirements for cleaning products and toilet paper. Obtain quotations for approval and place order timeously monthly.

General Duties and Responsibilities:

• Complete and sign weekly timesheet for the cleaner and forward to HR & Facilities manager for approval and payment by finance team.
• Supervise cleaning staff and ensure all duties are performed. Report any issues to HR & Facilities manager.
• Report faulty appliance, broken furniture, and structural damage and/or repairs.
• Ensure the efficient operation of the company reception and liaise with VoIP to ensure the telephone system is always functional.
• Ensure regular service of equipment such as air conditioners, printers etc.
• Report any abuse of stock or resources.
• Ensure the efficient operation of the company reception and liaise with VoIP to ensure the telephone system is always functional.
• Send any customer complaints or compliments received to the relevant department and keep HR & Facilities manager informed.
• Work hand in hand with the CPT landlord for any maintenance requirements or issues pertaining to the building.

Stack Project Duties:

• Receive all returned devices, by walk-in customers or courier sent.
• Capture all returned devices on relevant form by completing all the information fields, this includes the scanning of the Serial & MAC numbers.
• Ensure all courier’s sent parcels are captured on the Returns Sheet, on the same day received.
• Help walk-in customers if needed in completing the form on the tablet.
• Pack all units that will be refurbished in a box and send to head office team for further actions. All non-refurbished units to be stored in Cape Town Warehouse.
• Raise all returns sheet and tablet errors or issues as soon as possible to the VAS team manager.

Requirements:

• Internal training: During the first week of your employment, you’ll be presented with training plan designed to guide you through your on-the-job training experience.

Minimum Qualifications:

• Matric
• Excel proficient
• Any additional administrative training will be beneficial.
• Minimum of 3 years’ experience in office administration.

Additional Skills:

• Strong communication skills
• Takes initiative/ pro-active.
• Self-management skills
• Works well with all kinds of people. Excellent interpersonal skills.
• Remain calm under pressure.
• Attention to detail and high-level of accuracy.
• Honest and trustworthy.

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Key Duties and Responsibilities:

New Partner Development

• Identify new potential resellers and partners.
• Establish contact and relationships with new partners.
• Communicate and present Nology’s product and solution portfolios.
• Nurturing leads and converting them to active customers.
• Negotiate deals and project opportunities.
• Compile and present proposals and quotations.
• Ongoing expansion of Active Partner base.
• Identify and engage dormant customers.
• Identify cross-selling opportunities with customers conducting business with other Nology Business Units.
• Attend relevant exhibitions and events.
• Liaise with relevant internal and external resources to ensure accuracy of solutions.
• Customer entertainment as necessary.

Vendor Management

• Maintain relationships with key vendors.
• Manage project and bid process with vendors.
• Work closely with vendors on new opportunities.
• Engage with vendor-lead sales leads.
• Attend relevant training.   

Partner query resolution:

• Ensure that all customer queries are resolved timeously, leveraging other resources as necessary.
• Taking ownership and accountability for all partner queries, whether sales, technical, or finance related.

Administration

• Load activities on CRM.
• Compile and present sales reports to management.
• Load and manage sales opportunities.
• Compile and present QBRs.
• Follow up on quotes.
• Follow up on operations responses.

Requirements:

• Internal training: During the first week of your employment, you’ll be presented with training plan designed to guide you through your on-the-job training experience.

Minimum Qualifications:

• Matric
• Excel proficient
• An IT Diploma/ Degree would be advantageous.

Additional Skills/ Knowledge and Characteristics:

• Systems: Excel, CRM, and ERP will be an advantage,
• Good presentation skills.
• Strong communication skills
• Knowledge of relevant brand products and processes.
• Have strong interpersonal and communication skills with staff at various levels.
• Knowledge of Vendor structure to have the correct point of contact.
• Knowledge of the information management industry in South Africa.
• Knowledge of IT industry.
• Team player willing to contribute to the success of the entire business unit.
• Excel intermediate
• Demonstrated accuracy and attention to detail with numbers.
• Discretion and confidentiality.
• Ability to deliver on service-level agreements.
• Adhere to all policies and procedures that are implemented by the Company.
• Strong verbal and written communication skills
• Strong Relationship and Self-Management Skills
• Take initiative.
• Works well with all kinds of people.
• Remains calm under pressure.