NTT Ltd. is a leading, global technology services company. In a constantly evolving world, technology doesn’t stand still. And nor do we. Every wave of change is an opportunity to transform your business today, so you can reshape the outcomes of tomorrow. As a global technology services provider, we help our people, clients, and communities do great...
Key Roles and Responsibilities:
- Develops subject matter expertise regarding current and future processes within business intelligence
- Agile business analysis to document detailed requirements for business change
- Eliciting requirements from different stakeholders in order to give appropriate recommendations.
- Recording and representing
- Production and deployment service.
- Improve process efficiency by the set targets per segment
- Process documentation for process visibility
- Communicate core process changes to relevant stakeholders.
- Monitor process performance by building triggers to monitor the processes
- Initiate, scope and manage the delivery of projects for identified process
- Proactively identify, scope and prepare business cases for opportunities to improve processes in conjunction with process owners/managers
- Monitor, develop metrics and report business process performance against accepted standards and KPI’s
- Identify benefits realization targets and ensure these are achieved on each project.
- Develop and support data capture and data management processes for core systems to support the delivery of identified projects
- Maintain weekly/monthly status reports to key stakeholders tracking the status of the improvement project
- Statistical Process Control
- Outside-In thinking and Automation of core business processes
- Develop customer analysis
- Analyse and review the customer journey and give recommendations as part of the developmental and/or continuous improvement of the process
- Identify and document the change requirements as informed by different data analysis.
- Be the change lead and engage the relevant stakeholders to facilitate the needed changes to rectify customer pain points
- Measure, track, monitor and ensure the implemented change improves process efficiency and impact
- Ensure all processes supporting different touchpoints and customer platforms are documented to ensure knowledge management and continuous improvement, in partnership with the relevant stakeholders.
Academic Qualifications and Certifications:
- Industrial Engineering Degree / Information Systems/ Computer Science Statistics an advantage
- 5-8 years of experience in Business process development, continuous improvement and compliance
- Computer skills especially MS Office and Business Process Management tools
- Strong analytical skills with a demonstrated ability to analyze business processes and workflows
- Strong business/client engagement skills
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Key Roles and Responsibilities:
- Continuously evaluate and improve processes and systems to enhance efficiency, reduce costs, and improve data quality
- Develop metrics and KPIs that measure the success of initiatives and track progress towards the team’s and business goals
- Explore and leverage emerging technologies, continuously evaluating their potential to drive business value and determine when they should be integrated into the organisation's strategy.
- Encourage team members to experiment with new technologies, techniques, and approaches, fostering a culture that values continuous learning and innovating
- Identify training and development opportunities for team members to stay up to date on the latest technologies, techniques, and approaches, and ensure that these are budgeted for
- Implement best practices in data management, governance, and analytics to ensure the accuracy, security, and usability of the data
- Ensure that data is managed in a consistent and secure manner, and that governance policies are in place to protect sensitive information
- Ensure that data is of high quality, with proper validation, cleansing, and enrichment processes in place and continuously monitor data quality and ensure that data is accurate, accessible, and usable for business purposes
- Deploy analytics tools and platforms that enable the business to extract insights from data and make informed decisions
- Ensure that tools are user-friendly and that all team members have the skills and knowledge they need to use them effectively
- Provide input to architectural decision making
- Be involved in architecting and developing micro-service platforms and interfaces.
- Participate in the agile delivery process as and when need.
Academic Qualifications and Certifications:
- Post Graduate qualification in information technology or related field
- 5 years’ experience in an analytics/data/technology environment
- 5 years of BI Development experience in an enterprise environment
- 5 years of BI Solution Architecture experience
- Experience working with cloud technologies will be advantageous
- Understanding of the architecture frameworks, analytics platforms and data structures used in MultiChoice
- Knowledge of business and data modeling
- Experience working with Azure data services and Power BI
- Advanced SQL skills
- Data Warehousing Concepts
- Implementation of Cloud Technology
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Key Roles and Responsibilities:
- Ensure adherence to departmental and company policies and rules
- Ensure compliance to all South African IT legislation and governance
- Ensure continuous improvement of standard operating procedures
- Contribute to the development and management of Service Level Agreements
- Ensure adherence to MultiChoice Data Governance policies and procedures as well as POPIA and GDPR principals
- Gather and analyse data from multiple sources to identify trends, patterns, and insights that inform business decisions
- Develop and deliver reports that provide stakeholders with actionable insights and recommendations
- Create and maintain dashboards that visualize key performance indicators (KPIs) and other relevant metrics
- Work with cross-functional teams to identify data requirements and ensure data accuracy and integrity
- Collaborate with other teams to integrate data from various sources and systems
- Identify opportunities for process improvement and automation to enhance the efficiency and effectiveness of reporting and analytics
- Stay up-to-date with industry trends and best practices in reporting, analytics, and insights
- Lead analytical and reporting delivery within teams
- Share knowledge and practical experience with the analytics and insights community
- Challenge and contribute to the development of architectural principles and patterns
- Mentor and coach junior analysts to develop their skills and expertise
Academic Qualifications and Certifications:
- Bachelor’s degree in computer science, Information Technology or Equivalent Qualification
- Competency Certifications in Databricks, Azure, Data Analysis, and other technologies highly advantageous
- 8-10 years of experience gathering requirements and analyzing data
- Experience working with data visualization tools such as Tableau, Power BI, or QlikView
- Proficiency in SQL, Python and other programming languages commonly used in data analysis
- Advanced Excel and PowerPoint skills
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Key Roles and Responsibilities:
- Ensure solutions adhere to standards and best practices and participate in solution reviews to ensure all solutions fit within standards
- Operate within project environments and participate in CII continuous improvement efforts
- Design and develop data models, ETL processes, and pipelines to support data ingestion, transformation, and analysis
- Work with cross-functional teams to identify data requirements, prioritize data initiatives, and drive solutions that enable data-driven decision-making
- Develop and maintain dashboards, reports, and visualizations that provide insights into key business metrics and trends
- Design and implement data quality and data validation processes to ensure accuracy and consistency of data
- Develop and maintain documentation for data models, data lineage, and data flow
- Lead technical delivery within squads and provide oversight of solutions
- Share knowledge and practical experience with community
- Challenge and contribute to the development of architectural principals and patterns
- Mentor and coach junior data engineers to develop their skills and expertise
Academic Qualifications and Certifications:
- Bachelor’s degree in computer science, Information Technology or Equivalent Qualification
- Technology Certifications in Databricks, Azure, Data Engineering, and other technologies are highly advantageous
- 7 years’ experience as a Data Engineer
- Proficiency in SQL, Python, and other programming languages commonly used in data engineering
- Experience with data visualization tools such as Paginated reports (SSRS), Power BI, Tableau or QlikView
- Experience in developing solutions in cloud technologies including but not limited to Azure, Databricks, SQL and Data Lake
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Key Roles and Responsibilities:
- Participate in the creation and delivery of technical solutions to clients by engaging with them during the planning and solution definition phase and defining the standards of work (SoW).
- Offer detailed technical support in the analysis of user and technical requirements, specifications development, solution design, and development, propose technical solutions and provide a high-level design of technical or service solutions to meet the client’s requirements.
- Provide user support and assist with troubleshooting and design, configuration, and escalated problem management.
- Participate in the development of technical training and training programs.
- Identify opportunities and contribute subject matter expertise to the design and configuration requirements in relation to RFP / RFI and proposals of low complexity.
- Collaborate with internal stakeholders to define the solution roadmap and milestones.
- Work on strategic projects that enhance current solution concepts and/or the creation of new ones.
- Work closely with the sales team to evaluate and activate new accounts.
- Contribute to the knowledge base of solutions and services by sharing best practices and lessons learned with clients.
- Understand the client’s environment, business needs and provide expertise and consulting on the relevant solutions.
- Work closely with vendors to understand their strategies for solutions and services, can articulate the roadmap, and associated impacts for clients.
Additional Responsibilities of the Role
- Continuous Learning and a Growth Mindset
- Continuous learning. Remain up to date with Microsoft Dynamics 365 Applications and Power Platform, explore ISV add-ons, DevOps, Agile Methodologies, Coaching Skills, Leadership Skills, Business Analysis Skills
KNOWLEDGE, SKILLS and ATTRIBUTES
- Strong understanding of IT industry environment and business needs
- Demonstrate knowledge of the market, verticals, horizontals, business administration, and business change
- inability to lead technical design workshops with the client and NTT stakeholders
- Possess good technical, quantitative, and analytical skills
- Possess the ability to work with clients and business teams to create client-orientated solutions and services
- Demonstrate interpersonal skills with the ability to develop and maintain strong stakeholder relationships
- Ability to recognize opportunities for enhancement and continuous improvement
- Ability to engage with a variety of stakeholders and colleagues at all levels
- Ability to establish and manage processes and practices through collaboration and the understanding of business
- Ability to manage urgent and complex tasks simultaneously
Required (not-negotiable):
- Grade 12 Senior Certificate (Matric)
- A relevant computer science or information science qualification.
- Leading SAFe knowledge and experience
- Must have a good grasp of Microsoft Dynamics 365 Applications and Power Platform
EXPERIENCE
Required (not-negotiable):
- Implementation with the following technologies:
- Microsoft Dynamics 365 (online and on-premise)
- Power Apps (Model Driven Apps)
- Azure
- Daily customer interaction
- Demonstrable experience in a similar role within a related environment
- Experience working across multiple domains
- Project management experience
- Demonstrated experience working with clients to understand their requirements and define appropriate solutions
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Key Roles and Responsibilities:
- Strong knowledge of business analysis methods and frameworks for designing and implementing business systems
- Awareness of change management practices necessary to sustain business systems and applications.
- Sound understanding of requirements elicitation, use case development and user acceptance testing of complex systems.
- Well-developed interpersonal skills, effective written and oral communication skills
- Strong business acumen
- Strong organizational, administrative and coordination skills along with a high attention to detail
- Technical Knowledge and Skills:
- Experience in mining industry and operations (or similar)
- Exposure to foundational IT projects such as infrastructure (networks/hosting) as well as operational technology platforms (e.g. SCADA)
- Minimum 5 years’ experience requirements elicitation, scoping and business requirements documentation
- Project management experience
- Stakeholder engagement at all levels
Academic Qualifications and Certifications:
- Tertiary-level qualifications in information systems and digital technology
- Qualifications in project management (preferred)
- ITIL Certification (preferred)
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Key role and responsibilities:
- Oversee the execution and completion of client implementation projects
- Oversee people who lead projects supporting the company-client relationship, ensuring customer satisfaction
- Provides budget analysis, labor planning, and coordination of activities between client and company employees
- Monitors project completion from initiation through delivery to meet revenue and cost projections
- Oversees performance of the installation and client acceptance of capitalized equipment, enterprise software systems, or system integration projects or engagements
- Serve as a mediator to internal issues and conflicting priorities for members of cross-functional teams focused on the delivery of new or existing solutions to clients
- Determine and define client implementation project scope and objectives
- Prepare budget based on scope of work and resource requirements
- Create the project management plan based on requirements and obtain sign off
- Track projects cost to monitor compliance to budget
- Develop and manage a detailed client implementation project schedule and work plan
- Provide project updates on a consistent basis to various stakeholders about strategy, adjustments, and progress
- Manage contracts with vendors and suppliers by assigning tasks and communicating expected deliverables
- Utilise industry best practices, techniques, and standards throughout entire project execution
- Monitor progress and make adjustments as needed
- Measure project performance to identify areas for improvement
- Oversee all incoming and outgoing project documentation and administration and develop relevant project status and related reports
- Ensure that project milestones are met, project scope changes are aligned to budget and managed effectively
- Action improvements from project reviews using artefacts from projects including historical metrics to improve current project processes and increase project quality delivery
Knowledge, skills and attributes:
- Excellent communication and stakeholder engagement skills
- Strong organizing, planning and administration skills
- Strong attention to detail and accuracy
- Strong interpersonal skills and extremely resourceful
- Excellent analytical skills
- Proactive approach with the ability to work independently and as part of a team
- Ability to work under pressure and meet deadlines
- Adaptable and flexible with sound collaboration skills
- Ability to manage conflict using a solution-focused approach
- Ability to solve problems creatively
- Ability to complete projects according to outlined scope, budget and timeline
- Ability to coordinate the activities of a variety of stakeholders to drive completion of projects
- Software knowledge, e.g. Power BI, Project Web App
Academic qualifications and certifications:
- Bachelor’s or equivalent degree in the relevant field of study
- Relevant certifications, such as PMI, Project management professional, CAPM, PMP or Prince 2 etc.
Required experience:
- Professional experience in project management experience in a cross-business unit capacity
- Proven project management experience including high complexity, cross business unit projects
- Experience using with project management software tools, methodologies, and best practices
- Demonstrated experience managing the entire project lifecycle
- Demonstrated experience coordinating operational tasks of a team
- Demonstrated experience delivering client implementation projects
- Experience delivering projects using an agile methodology
- Experience interacting with client stakeholders on planning, progress tracking, communication, and escalation activities
- Experience interacting with executive stakeholders and providing feedback in steering committee meetings
Method of Application
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