GTM Solutions Specialist – Microsoft Business Applications at NTT Ltd.

Key Roles and Responsibilities:

• Participate in the creation and delivery of technical solutions to clients by engaging with them during the planning and solution definition phase and defining the standards of work (SoW).
• Offer detailed technical support in the analysis of user and technical requirements, specifications development, solution design, and development, propose technical solutions and provide a high-level design of technical or service solutions to meet the client’s requirements.
• Provide user support and assist with troubleshooting and design, configuration, and escalated problem management.
• Participate in the development of technical training and training programs.
• Identify opportunities and contribute subject matter expertise to the design and configuration requirements in relation to RFP / RFI and proposals of low complexity.
• Collaborate with internal stakeholders to define the solution roadmap and milestones.
• Work on strategic projects that enhance current solution concepts and/or the creation of new ones.
• Work closely with the sales team to evaluate and activate new accounts.
• Contribute to the knowledge base of solutions and services by sharing best practices and lessons learned with clients.
• Understand the client’s environment, business needs and provide expertise and consulting on the relevant solutions.
• Work closely with vendors to understand their strategies for solutions and services, can articulate the roadmap, and associated impacts for clients.

Additional Responsibilities of the Role

• Continuous Learning and a Growth Mindset
• Continuous learning. Remain up to date with Microsoft Dynamics 365 Applications and Power Platform, explore ISV add-ons, DevOps, Agile Methodologies, Coaching Skills, Leadership Skills, Business Analysis Skills

KNOWLEDGE, SKILLS and ATTRIBUTES

• Strong understanding of IT industry environment and business needs
• Demonstrate knowledge of the market, verticals, horizontals, business administration, and business change
• inability to lead technical design workshops with the client and NTT stakeholders
• Possess good technical, quantitative, and analytical skills
• Possess the ability to work with clients and business teams to create client-orientated solutions and services
• Demonstrate interpersonal skills with the ability to develop and maintain strong stakeholder relationships
• Ability to recognize opportunities for enhancement and continuous improvement
• Ability to engage with a variety of stakeholders and colleagues at all levels
• Ability to establish and manage processes and practices through collaboration and the understanding of business
• Ability to manage urgent and complex tasks simultaneously

Required (not-negotiable):

• Grade 12 Senior Certificate (Matric)
• A relevant computer science or information science qualification.
• Leading SAFe knowledge and experience
• Must have a good grasp of Microsoft Dynamics 365 Applications and Power Platform

EXPERIENCE

Required (not-negotiable):

• Implementation with the following technologies:
• Microsoft Dynamics 365 (online and on-premise)
• Power Apps (Model Driven Apps)
• Azure
• Daily customer interaction
• Demonstrable experience in a similar role within a related environment
• Experience working across multiple domains
• Project management experience
• Demonstrated experience working with clients to understand their requirements and define appropriate solutions