Job Vacancies at Premier FMCG (Pty) Ltd

Purpose of the job:          

To complete all administration, capture all transport related data for input to KPI reports, assist on site in the absence of the transport controller and to log vehicle breakdowns to the FML call center.

Responsibilities:

• Maintenance and servicing of fleet
• Fleet control
• Fleet returns
• Fleet utilisation
• Tyre stock control
• Insurance claims
• Creditors
• Fines and traffic violation control
• Capturing of vehicle fuel consumption
• Ordering and generate order numbers from system
• Ensure Traffic Fines are redirected to drivers’ name
• Prepare Invoices for payment
• Report vehicle accidents timelessly
• Ensures monthly kilometers remain within contractual limits
• Maintains cleaning register and ensures vehicle cleaning in terms of outsourced contract
• Maintain Co-Driver information system and extract relevant information

Qualification Requirements    

• Grade 12 or equivalent qualification

Experience Requirements    

• 3 Years’ experience in Transport administration preferably in the FMCG
• Motor Trade Administration experience will be beneficial.

Key Outputs    

• Competencies (knowledge, skills and attributes):
• Good communication skills (verbal and written)
• Attention to detail
• Good listening skills
• Analytical thinker
• Deadline driven
• Proficiency in MS Office Excel and Word

Other Requirements:

• Pressurised environment
• Valid driver’s license
• 6-day position
• Required to work Saturdays, Sundays and Public Holidays as per shift roster
• Be prepared to work extra hours as a requirement

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Job Description    

The Call Centre Agent will play a vital role in being a strategic link in our customers’ communication processes, committed to exceeding their expectations by managing customer information and processing of orders received from various sources.

• Excellent customer: Always maintain relations and have a professional attitude. Ensure excellent and professional customer service - first call resolution including effective soft skills, telephone and e-mail etiquette but not limited to business writing.
• Communication & stakeholders Engagement: Assist other departments as needed on order specifications, additional needs, or special requirements.
• Capturing of information: Ensure accurate capturing of information received from various sources on the relevant systems daily.
• Operating guidelines: Obtain 100% on all call by adhering to operating guidelines and standard procedure (quality, accuracy & behavior)
• Maintenance functions: Perform regular daily order schedule maintenance functions such as customer sales order hold removal and obtaining official authorization numbers from various buying groups.
• Verification Process: Responsible for order entry and verification against customer order.
• Teamwork: Working with the rest of the team to ensure the entire order processing function is running efficiently.
• Call Allocation: Ensure that all incoming calls are answered within the allocated timeframe as per standard processes.

Qualification Requirements    

• Education: Matric Certificate. Relevant sales qualification will be advantageous.

Experience Requirements    

Essential:   

• 1-2 years of previous working experience dealing with customers.               
• 1-2 years years of work experience in an FMCG environment
• Desirable: 1-2 years exposure to the Call Centre/Telesales.
• 1-2 years of previous experience working on excel.

Key Outputs    

• Knowledge: Basic call centre SOP’s knowledge Desirable, understanding of FMCG Manufacturing basic GP 2010-
• Skills: Proficient in Communication-written, Problem-solving, Numerical ability. Organizational Understanding and Proactive thinking.
   

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Main Objectives

Assist the Salesman driver in daily delivery of Premier products and where applicable assist the Salesman driver in cash and tray collection.

Responsibilities:

• Check company products as per loading sheet and sign
• Adhering to standard departure times
• Take responsibility for vehicle safety and hygiene
• Collect cash from the customers and cash in daily (where applicable) Offloading of product at customers
• Report all accidents immediately to the transport department and Service Manager

Qualification Requirements    

• Matric/Grade 12 qualification.
• A valid Driver's License code 10/C1 with PDPwhich is 3 years old or more.

Experience Requirements    

• 1 - 2 years’ experience in the sales or retail environment

Key Outputs    

• Skills and Attributes Required
• Ability to build good trade relationships
• Ability to persuade and influence
• Ability to present and communicate information to all levels
• Good people management skills
• Self-motivated and responsible with the ability to achieve
• strong verbal and numerical skills combined with your assertiveness is required by Premier

Other Requirements:

• Pressurised environment
• 6-day position
• Required to work Saturdays, Sundays and Public Holidays as per business needs
• Required to work in alternative areas as required by the business

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Purpose of the job: 

To ensure service delivery and bakery sales growth through on time and in full deliveries of products as per customer requirements, collection of payments and bakery sales asset management on daily basis. 

Qualification Requirements    

• Matric Certificate
• Driver's License code 10/C1 with PDP which is 3 years old or more

Experience Requirements    

• 1 - 3 years’ experience in the sales or retail environment

Key Outputs    

Do you possess the following essential management competencies:

• Ability to build good trade relationships
• Ability to persuade and influence
• Ability to present and communicate information to all levels
• Good people management skills
• Self-motivated and responsible with the ability to achieve personal work goals and objectives
• Be a team player, yet be able to work and manage own output independently to meet high quality standards
• Other Requirements:
• Pressurised environment
• 6-day position
• Required to work Saturdays, Sundays and Public Holidays as per business needs
• Required to work in alternative areas as required by the business