Job Vacancies at Rand Mutual - RMA

THE JOB AT A GLANCE

• To establish and lead a world-class actuarial modelling function that delivers strategic value across the organisation through innovative, accurate, and efficient models.
• The role ensures all actuarial models are developed to the highest standards, governed effectively, and leverage cutting-edge technology to support business growth, risk management, and competitive advantage.

WHAT WILL YOU DO?

Strategic Leadership & Model Development

• Create and implement a new standard approach to modelling across the organization, establishing consistent methodologies, documentation standards, and quality frameworks

Lead model development across multiple actuarial functions including:

• Valuations, reserving & technical provisions
• Pricing and product development
• Financial reporting (IFRS17)
• Risk management and capital modelling
• Quote generation and underwriting support
• Experience investigations
• Reinsurance optimisation modelling
• Develop comprehensive business case models to support strategic initiatives, new product launches, and investment decisions
• Establish and maintain model governance frameworks ensuring all models are validated, documented, and comply with regulatory requirements
• Drive predictive analytics capabilities using advanced statistical techniques, machine learning, and artificial intelligenceTechnology & Innovation
• Ensure all actuarial and related systems and technology are fit for purpose, evaluating and recommending systems that meet current and future business needs
• Lead the implementation of new actuarial technologies including cloud-based platforms, automated modelling tools, and advanced analytics software
• Oversee the migration of Excel-based models to more robust, scalable, and auditable platforms
• Champion innovation in modelling techniques, staying abreast of industry developments and emerging methodologies

Data Management & Performance

• Monitor the performance of data used in models, establishing data quality metrics and remediation processes
• Collaborate closely with data teams to ensure data availability, accuracy, and timeliness for modelling purposes
• Define data requirements for new models and work with data governance teams to establish data standards\

Reporting, Analysis & Stakeholder Management

• Provide comprehensive reporting and analysis to executive leadership, the Board, and regulatory bodies
• Present complex modelling results in clear, actionable insights for non-technical stakeholders
• Prepare regulatory submissions and respond to supervisory inquiries regarding models.
• Develop dashboards and visualisation tools to communicate model outputs effectively

Team Leadership & Development

• Build, lead, and develop a high-performing team of actuarial modellers and analysts
• Foster a culture of innovation, collaboration, and continuous learning
• Establish career development pathways and mentoring programs for team members
• Manage resource allocation and prioritization across competing modelling demands

Governance & Compliance

• Chair actuarial modelling & technology steering committees to execute projects and strategy
• Ensure compliance with regulatory requirements including SAM, IFRS 17, and local regulations
• Coordinate model validation activities with internal audit and external validators
• Maintain model inventories, documentation, and change control processes

Requirements

WHAT YOU'LL BRING TO THE TABLE?

Essential:

• Qualified Actuary (Fellow of relevant actuarial body: FASSA, FIA, FSA, FCAS, or equivalent)
• Minimum 9+ years of actuarial experience with at least 5 years in senior leadership roles
• Extensive experience in actuarial model development across multiple disciplines (pricing, reserving, capital modelling)
• Proven track record of leading and managing teams
• Demonstrated experience in model governance and regulatory compliance
• Strong background in implementing technology solutions and driving digital transformation
• Experience with predictive analytics, machine learning, and advanced statistical techniques

Advantageous:

• Knowledge of IFRS 17, SAM, and other regulatory frameworks
• Master’s degree in Actuarial Science, Statistics, Mathematics, Data Science, or related field
• Experience in multiple insurance sectors (Life, General Insurance, Health etc.)
• Experience working with cloud-based platforms (AWS, Azure, GCP)
• Published research or thought leadership in actuarial modelling
• Experience in insurtech or digital transformation initiatives

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THE JOB AT A GLANCE

• To plan, coordinate, and oversee the execution of multiple related projects within a specific division, ensuring alignment with divisional strategy and organizational objectives.
• The Programme Manager drives the realization of business benefits through effective programme governance, stakeholder management, and resource optimization. 

WHAT WILL YOU DO?

Strategic Programme Management 

• Translate divisional strategies into executable programme roadmaps 
• Establish and maintain programme governance frameworks 
• Ensure alignment between programme objectives and divisional goals 
• Identify dependencies between projects within the programme 
• Monitor and report on programme performance against defined metrics 
• Lead the development of business cases for programme initiatives 

​​​​​​​Project Portfolio Oversight 

• Coordinate and integrate multiple projects within the programme 
• Monitor project progress, ensuring adherence to timelines, budget, and quality standards 
• Identify and resolve conflicts and bottlenecks across projects 
• Facilitate resource allocation and optimization across the project portfolio 
• Review and approve project plans, ensuring alignment with programme objectives 

​​​​​​​Risk and Issue Management 

• Implement comprehensive risk management frameworks at programme level 
• Identify, assess, and mitigate programme-level risks 
• Escalate critical issues to divisional leadership when necessary 
• Ensure consistent risk management practices across all projects 

​​​​​​​Financial Management 

• Develop and manage programme budgets 
• Track and report on financial performance 
• Implement cost control measures 
• Ensure financial compliance and proper documentation 

​​​​​​​Stakeholder Management 

• Engage with divisional leadership to ensure strategic alignment 
• Manage expectations of diverse stakeholder groups 
• Communicate programme status, risks, and achievements 
• Build and maintain productive relationships with key stakeholders 
• Facilitate resolution of conflicts between stakeholder priorities 

​​​​​​​Change Management 

• Lead organizational change initiatives within the programme scope 
• Assess change impact on divisional operations and culture 
• Develop and implement change management strategies 
• Monitor adoption and effectiveness of change initiatives 

​​​​​​​Team Leadership 

• Provide leadership and guidance to project managers 
• Facilitate professional development of programme team members 
• Foster collaborative and high-performing team environment 
• Resolve conflicts within the programme team 
• Provide performance feedback and coaching 

WHAT YOU'LL BRING TO THE TABLE?

• Bachelor’s degree  
• Minimum 7-10 years of project management experience 
• Minimum 3-5 years of programme management experience 
• Programme/Project Management certification (PMP, MSP, or equivalent) 
• Experience managing complex programmes with multiple interdependent projects 
• Experience with programme governance and portfolio management 
• Track record of successful programme delivery within organizational constraints 

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THE JOB AT A GLANCE

• As the Manager: Cyber Security Operations, you are responsible for managing the day-to-day execution of cyber security operations to ensure effective monitoring, detection, response and recovery across the organisation’s technology environment. Your role supports the Head of Cyber Security Operations in maintaining a resilient and intelligence-driven cyber defence capability that is aligned to operational priorities, risk requirements and service expectations.
• Your role provides operational leadership over SOC activities, cyber incident response coordination, vulnerability remediation tracking, threat detection improvement and cyber resilience readiness. It ensures that cyber operational controls, processes and technologies are functioning effectively and that threats and incidents are addressed in a timely, controlled and well-documented manner.
• Your role also serves as a key operational interface between cyber security operations and other technology and business stakeholders, enabling effective coordination during incidents, remediation programmes, audits and operational initiatives. You are accountable for team supervision, operational reporting, process improvement and continuous enhancement of cyber security operational performance.

WHAT YOU WILL DO

Security Operations Centre (SOC) & SIEM Management

• Manage the day-to-day operation of the Security Operations Centre (SOC), ensuring continuous monitoring, alert triage, investigation, and timely escalation
• Oversee the effective use of the SIEM platform, including monitoring coverage, use case execution, alert quality, and operational tuning
• Support the optimization of detection rules, use cases, and alert correlation to improve visibility and reduce false positives
• Ensure SOC procedures, playbooks, escalation paths, and service levels are consistently applied and maintained.

Cyber Incident Management & Response

• Manage operational cyber incident response processes, including detection, logging, triage, escalation, containment, eradication, recovery, and closure.
• Coordinate cross-functional response activities during cyber incidents, working with IT, Legal, Risk, and business stakeholders as required.
• Support the Head of Cybersecurity Operations during major incidents and provide operational leadership during lower to medium severity incidents.
• Facilitate post-incident reviews, root cause documentation, and tracking of lessons learned and corrective actions.

Threat Hunting & Adversary Detection

• Coordinate proactive threat hunting activities aimed at identifying hidden threats, suspicious behaviour, and advanced attack indicators
• Support the use of threat intelligence, behavioural analytics, and internal testing results to improve monitoring and detection effectiveness
• Assist with internal penetration testing, purple team exercises, and validation of detection controls
• Help refine detection use cases in response to changes in threat landscape, attack trends, and business risk.

Vulnerability & Patch Management

• Manage vulnerability scanning schedules, remediation tracking, and reporting across infrastructure, applications, cloud platforms, and endpoints
• Work with IT teams to prioritise and remediate vulnerabilities based on risk, exploitability, and business impact
• Coordinate patch management follow-up to ensure critical updates are implemented within agreed timelines
• Report on vulnerability posture, patch compliance, remediation performance, and areas of material exposure.

Cyber Resilience & Crisis Readiness

• Support the planning and execution of cyber resilience activities, including breach simulations, ransomware scenarios, and operational readiness exercises
• Coordinate operational preparedness for high-impact security incidents and support enterprise crisis response structures when invoked
• Assist in testing and validating operational response capabilities, recovery actions, and communication procedures.

Breach Containment, Recovery & Forensics

• Coordinate containment, recovery and restoration activities during cyber incidents to minimise operational disruption
• Support forensic evidence handling, investigation coordination and incident documentation in line with policy and legal requirements
• Ensure recovery actions are properly tracked, validated and closed out following incidents.

Threat Intelligence Integration

• Support the integration of relevant internal and external threat intelligence into cyber operations processes and monitoring activities
• Ensure threat intelligence is converted into practical detection improvements, watchlists, and response actions
• Maintain operational awareness of current cyber threats relevant to the organisation’s industry and environment.

Operational Reporting & Management Reporting

• Produce regular operational and management reports covering cyber incidents, SOC performance, threat activity, vulnerability exposure, remediation progress, and resilience readiness
• Track and report key performance and risk indicators such as MTTD, MTTR, dwell time, incident volumes, and remediation status
• Escalate material trends, risks, and operational issues to the Head of Cybersecurity Operations with clear analysis and recommendations
• Maintain reporting dashboards and management information to support continuous improvement and informed decision-making.

Stakeholder Management & Cross-Functional Coordination

• Work closely with IT Operations, Infrastructure, Software Development, Cybersecurity Engineering, IT GRC, Risk, and Legal teams to ensure effective operational coordination
• Act as a key operational liaison during incidents, vulnerability remediation, and cyber resilience activities
• Support alignment between cybersecurity operations processes and broader technology and business requirements.

Technology & Capability Enablement

• Support the implementation, configuration, and optimisation of security operations tooling, including SIEM, SOAR, EDR/XDR, vulnerability management, and threat intelligence platforms
• Ensure operational processes take advantage of automation and integration opportunities to improve efficiency and response speed
• Contribute to the delivery of cybersecurity roadmap initiatives relevant to operations
• Support secure onboarding and operational readiness of new platforms, cloud services, and third-party solutions.

Leadership & Capability Development

• Supervise and develop cybersecurity operations staff, including analysts and other operational resources assigned to the function
• Manage work allocation, shift coverage or operational schedules, quality of output, and adherence to procedures and SLAs
• Provide coaching, mentoring, and on-the-job development to strengthen operational capability and readiness
• Promote a culture of accountability, responsiveness, teamwork, and continuous improvement.

Requirements

WHAT YOU'LL BRING TO THE TABLE

• Bachelor’s degree in Computer Science, Information Technology, Information Systems, Cybersecurity, or related field
• Minimum 8 to 10 years’ experience in information security, cybersecurity operations, SOC operations, incident response, or closely related cybersecurity roles
• Demonstrated experience in security monitoring, incident response, threat detection, vulnerability management, and operational reporting
• Experience in large, complex, or regulated environments
• Experience in regulated industries such as insurance, asset management, or financial services will be advantageous
• Experience working with IT delivery, infrastructure, cloud, and application teams to support secure and resilient operations
• Preferred certifications: CISM, CISSP, CEH, GCIH, GCIA, Security+, ISO 27001, ITIL or equivalent.

Knowledge & Skills:

• Security Operations and cyber defence management
• Cloud security operations, cloud monitoring, cyber defence management and security controls
• Cloud security opera
• SIEM, SOC monitoring, and incident response coordination
• Threat detection, threat hunting, and threat intelligence application
•  Vulnerability management and patch remediation tracking
• Cyber resilience and crisis response support
• Security operations tooling and automation enablement
• Strong analytical and problem-solving capability
• Operational and management reporting
• Stakeholder coordination and communication
• Team supervision, coaching, and mentorship
• Working knowledge of regulatory and compliance requirements relevant to cyber operations
• Working knowledge of IAM, PAM, Zero Trust, and access governance controls.

Closing date: 12th August 2026

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Description

• The Head: Service Portfolio reports to the Divisional CIO and is accountable for the end-to-end technology-enabled service portfolio supporting COID, Statutory Insurance, and AIT Administration.
• The role serves as the primary interface between business leadership and IT delivery teams, ensuring prioritisation, governance, and value realisation of all technology-enabled initiatives.

KEY RESPONSIBILITIES

Enterprise Business Service Portfolio Ownership

Accountable for the strategic governance and executive oversight of end-to-end service portfolios for COID, SI, and AIT, ensuring alignment to enterprise priorities, statutory obligations, and Group CIO strategy.

• Portfolio strategy approved and maintained at Exco/governance level, aligned to organisational objectives.
• Prioritisation of initiatives based on strategic value, risk exposure, and regulatory impact.
• Executive stakeholder confidence in portfolio transparency, governance, and decision-making.

Demand Management & Business–IT Alignment

Provides executive governance for translating business demand into structured, prioritised service initiatives and investment decisions.

• Proportion of business demand assessed, prioritised, and allocated within approved governance timelines.
• Reduction in reactive or non-strategic work across enterprise service portfolios.
• Business and executive satisfaction with clarity, predictability, and effectiveness of IT engagement and decision-making.

Delivery Oversight & Value Realisation

Ensures enterprise-level oversight of service delivery, with accountability for quality, timeliness, and measurable benefits realisation.

• Initiatives delivered in line with approved scope, schedule, and budget.
• Demonstrable achievement of business outcomes, including efficiency gains, compliance, and service improvements.
• Benefits realisation is systematically tracked, reported, and assured post-implementation.

Service Assurance and Performance Management

Ensures effective operational performance of business services, with accountability for availability, stability, and delivery in line with contracted SLAs.

• Service availability, stability, and performance are consistently maintained and assured.
• Service delivery meets all agreed SLA commitments.
• Service and performance escalations are addressed promptly and effectively on behalf of Business Partners.
• Regular service reviews are conducted to ensure transparency, performance tracking, and alignment.
• Proactive problem management is executed to minimise disruption and prevent reoccurrence.
• Continuous service improvement initiatives are identified, implemented, and monitored to enhance overall service quality.

Regulatory, Risk & Service Governance

 Acts as executive risk and compliance owner for all portfolio services, ensuring alignment with regulatory, audit, and statutory requirements.

• Zero critical audit or regulatory findings attributable to portfolio services.
• Compliance with statutory, regulatory, and data governance frameworks.
• Effective identification, mitigation, and escalation of material operational and regulatory risks.

Stakeholder, Vendor & Partner Leadership

Provides executive-level leadership of internal and external stakeholders, ensuring alignment, accountability, and delivery performance.

• Vendor and partner performance delivered within agreed SLA / contract terms.
• Effective enterprise coordination across business units, IT, and external partners.
• Positive feedback from business and partner executives regarding engagement, alignment, and outcomes.

Requirements

REQUIRED QUALIFICATION AND EXPERIENCE 

• Bachelor’s Degree in Information Technology, Business Management, or related field (NQF Level 7 or higher)
• 5–8 years’ experience in business service management, portfolio management, or IT/business relationship roles
• 5 – 10 years’ experience within insurance, statutory administration, or regulated financial environmentsStrong exposure to governance, compliance, and audit-driven delivery environments

REQUIRED KNOWLEDGE AND SKILLS 

Social Insurance & Statutory Schemes Knowledge (COID, SI & AIT)

• Demonstrates deep understanding of COIDA, Statutory Insurance, and AIT Administration frameworks, including legislative intent, benefit structures, claims administration, and stakeholder obligations. Applies this knowledge to ensure services are compliant, equitable, and aligned with RMA’s social insurance mandate.

Business Service Portfolio Management

• Possesses strong knowledge of managing multiple business service portfolios, balancing operational demand, service performance, cost, and risk. Able to prioritise initiatives, optimise service mix, and ensure portfolio outcomes deliver measurable value to beneficiaries and the organisation.

Regulatory Compliance & Governance

• Understands regulatory, audit, and governance requirements within the insurance and public interest environment. Ensures business services operate within legislative frameworks, internal controls, and risk appetite, while proactively addressing compliance gaps and regulatory change.

Service Design & Operational Excellence

• Demonstrates expertise in service design, process optimisation, and continuous improvement. Applies customer-centric and efficiency-driven approaches to improve service quality, turnaround times, and consistency across COID, SI, and AIT services.

Stakeholder & Partner Management

• Exhibits strong knowledge of managing complex stakeholder environments, including internal business units, IT, finance, legal, regulators, and external service providers. Builds collaborative relationships that support service delivery, issue resolution, and shared accountability.

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THE JOB AT A GLANCE

• As the Junior Contact Centre Agent, you will be reporting to the Team Leader: Contact Centre. You will be required to render client service by responding, processing, and resolving customer requests and queries via telephone and email.
• You will be required to provide clients with information regarding RMA products and reduce risk through adhering to internal processes. You will also be required to deliver a consistent, quality client experience by providing service and support to existing clients.

WHAT YOU WILL DO

Handle customer inquiries both telephonically and by email:

• Answer calls and respond to emails
• Maintain desk SLA through adherence to schedules, defined processes and workplan
• Follow-up on customer calls where necessary
• Document all call information according to standard operating procedures
• Complete call logs and issue reference numbers to customers
• Manage and resolve customer complaints
• Provide customers with accurate product and service information in an efficient manner
• Verify/authenticate client details
• Adhere to compliance and regulatory requirements
• Research required information using available resources
• Update existing customer personal information
• Assist clients to submit claims electronically and complete relevant applications forms.

Identification, escalation and/or referral of queries:

• Identify and escalate priority issues
• Identify, escalate and refer queries/calls to the relevant department for action
• Route calls to appropriate resource.

System assistance:

• Assist clients with any system related queries (i.e. navigation issues, system defects/error/account locked etc.) and refer where necessary
• Assist clients with how to upload documents onto the system
• Assist with password reset queries for online services
• Assisting clients with how to navigate through the online portal, register for online service and how to submit their declaration of earnings.

Ad hoc workflow assistance:

• Support the Contact Centre team by providing any assistance on client queries as and when necessary.

WHAT YOU'LL BRING TO THE TABLE

• Grade 12/Matric qualification (Required)
• 1 year experience working in a Contact Centre environment – in a customer service role
• Experience within a medical aid or insurance servicing environment (added advantage)
• Computer literate – Intermediate - MS Office Suite
• Knowledge of customer service principles and practices
• Data-entry experience and good typing skills
• Experience in Contact Centre telephony and technology

Closing date: 17th August 2026