With 90 years of international experience, and nearly 50 years of local expertise in the South African market, Rentokil Initial provides services that protect people and enhance lives.
We protect people from the dangers of pest-borne disease and the risk of illness from cross contamination caused by poor hygiene. We enhance lives with services that protect ...
Read more about this company
- An opportunity for a newly qualified graduate to allow :A professional learning experience to build Rentokil technical, operational, product and sales knowledge, exposure, skills and experience in a practical work environment.
- The Intern is afforded the opportunity for career exploration and development through an accredited Learnership and internal RISA Sales Methodology and on the job technical operational and sales training.
- The intern supports and assists in growing the company portfolio and promote and sell our products, services and solutions to our existing client base while also sourcing potential new customers by identifying lead and business development opportunities
Requirements:
KEY WORK OUTPUTS and ACCOUNTABILITIES
- Close and formalize deals between RI and customers with appropriate commercial arrangements.
- Uses the sales tools in line with the agreed sales process to maintain and develop a sales pipeline and customer information.
- Increase conversion of sales against marketing driven campaigns and provide feedback on results.
- To demonstrate ethical sales behaviour at all times, respecting the diversity of all colleagues/customers
- Achieve Predetermined Sales targets including achieving contract and jobbing targets and opportunities
- Complete, update and maintain all required sales administration and reporting systems in compliance to policies and procedures
- Locate potential business through research, prospecting, tele-canvassing and cold calling
- Attend to phone enquiries and leads from colleagues
- Conduct sales calls and presentations to new or existing customers.
- Undertake needs analysis by conducting thorough survey of client premises
- Complete site risk assessments for every client proposal
- Report all findings back to the client by presenting a proposal, which includes a pricing structure, that describes the benefits of using our services.
- Endeavor to gain the client’s acceptance and obtain authorization on a new service agreement.
- Approach the client portfolio for annual price adjustments
- Maintain and improve the client retention target rate by building and maintaining professional client relationships
- Focus on building relationships with clients
- Responsible for client retention especially clients in their 1st year of their agreement
- Increase the client portfolio by identifying cross and up selling opportunities
SKILLS and COMPETENCIES
- Excellent communication skills
- Ability to identify and qualify customers
- Ability to develop strong and mutually beneficial customer relationships
- Determination and motivation to achieve new business targets
- Strong organisation skills to manage a sales territory effectively
- IT Literate
- Ability to perform well under pressure
- Ability to establish first contact with potential customers
- Good planning skills
- Numerical and literacy skills
- Good administrative skills
- Problem solving skills/solution driven
QUALIFICATIONS and EXPERIENCE
- Matric
- Recent Graduate - sales related field of study is preferred
- Drivers License - essential
- Computer literate
- No previous sales experience required - a passion for sales is essential
go to method of application »
- The Service Technician (PCO) is responsible for managing the relationship between Rentokil and the prospective client through the delivery of high quality pest control services suitable to the client’s expectation. They are responsible for achieving standards of service quality and productivity as set by the company.
KEY WORK OUTPUTS & ACCOUNTABILITIES
- Providing quality pest control/management service
- Achieving standards of productivity as set by the company
- Retention of existing clients
- Complying with the Rentokil Codes of Practice: Rules of conduct.
- Compile necessary documentation for client and office after service is completed
- Advise client on housekeeping, stacking and proofing requirements
- Comply with legislation and regulations
- Ensure equipment is maintained and clean at all times
- Carry an adequate range of pesticides and equipment, necessary to delivery service
- Ensure the company vehicle and image is protected at all times
- Ensure the usage of the correct Personal Protective Equipment
- Ensure company and client Health & Safety requirements are met
SKILLS and COMPETENCIES
Requirements:
- Must be customer focused/orientated
- Ability to identify customer needs and solutions
- Should display professional attitude
- Must be presentable
- Requires valid, unendorsed code 08 drivers licence
- Highly developed communication skills (Written/Verbal/Non-verbal)
- Requires good time management skills to efficiently and effectively perform daily duties
- Good physical health
QUALIFICATIONS and EXPERIENCE
- Matric or equivalent certificate
- Knowledge of competitors and competitor activity
- Fully qualified (NCPC) or PMA/PCSIB and registered with Department of Agriculture (P-Number)
- Previous pest control experience
- H&S Knowledge and experience
- HACCP Experience and Knowledge
Benefits:
- Medical Aid
- Provident Fund
go to method of application »
To afford Candidates the opportunity to gain work experience and to satisfy requirements to complete their qualification. Candidates should have completed their theoretical studies and will be employed on a 8 month fixed term contract to work in our organization in order to gain work experience to satisfy requirements for a qualification.
- Learning how to provide quality pest control/management service together with a qualified technician
- Learning how to achieve standards of productivity as set by the company
- Learning how to retain existing clients
- Complying with the Rentokil Codes of Practice: Rules of conduct.
- Learning how to compile necessary documentation for client and office after service is completed
- Learning how to advise client on housekeeping, stacking and proofing requirements
- Comply with legislation and regulations
- Ensure equipment is maintained and clean at all times
- Learning how to carry an adequate range of pesticides and equipment, necessary to delivery service
- Ensure the usage of the correct Personal Protective Equipment
- Ensure company and client Health & Safety requirements are met
- Must be customer focused/orientated
- Ability to identify customer needs and solutions
- Should display professional attitude
- Must be presentable
- Highly developed communication skills (Written/Verbal/Non-verbal)
- Requires good time management skills to efficiently and effectively perform daily duties
- Good physical health
Requirements:
- Matric or equivalent certificate
- Theoretical Pest Courses completed without a P-Number
- H&S Knowledge
go to method of application »
Requirements:
A vacancy has arisen for 1 x Contact Center Agent UK
- Rentokil Initial is a FTSE 100 Group with a small company feel. We are not your typical Call Centre - we want our staff enjoy working here and you will find our people to be honest, approachable and outwardly friendly.
- You will be a key member of the contact centre team, responsible for ensuring our agents provide world-class levels of service.
- You will be responsible for evaluating agent performance, conducting regular coaching sessions, and identifying training needs across our bookings team. You will be the ultimate champion for agent success, providing the feedback, tools, and strategic support needed to help our team confidently resolve customer queries and hit their performance targets at the first point of call.
Do you have what it takes? If you want to be considered for this role you will need:
KEY WORK OUTPUTS and ACCOUNTABILITY
- Using our inhouse systems to record all customer enquiries
- Inbound and Outbound communication from potential new customers ( Booking surveys from all methods of contact. (Calls, emails, web chats etc)
- Working with the customer and operations to book in best date/time for property surveys
- Explaining the survey process, the benefits of using our business and taking payments for the survey fees at time of booking.
- Working towards agreed individual and team targets that result in bonuses for strong performance
- Providing excellent service, going above and beyond customer’s expectations on every single call
- Communicating effectively with customers, the field and other departments in order to resolve queries.
SKILLS and COMPETENCIES
- Ideally will have experience working in a fast paced call centre or customer service environment
- Minimum 3 year´s sales/customer service/lead generating/appointment setting experience where upselling is a KPI
- Minimum 1 year experience analyzing performance trends, conducting targeted coaching sessions, and supporting leadership in reaching department targets.
- Experience in moving underperforming agents up to meeting standard KPIs using various coaching methods
- Strong communication skills both oral and written
- Consistent achiever who is motivated to achieve targets
- Experience of dealing with people over the telephone
- Good Listening skills
- Computer literate with a good typing speed and someone who is comfortable using multiple systems
- Confidence in taking the lead in conversations, guiding warm prospects naturally into scheduling a survey
- Ability to work from home, this includes a dedicated workspace with suitable internet connection
QUALIFICATIONS & EXPERIENCE
- Grade 12
- 2-3 years of Contact Center senior experience
Benefits:
Are you interested? Here's what you can expect when you join us...
go to method of application »
Requirements:
3x Vacancies have risen for 3 x Property Survey Booking Agents UK
- Rentokil Initial is a FTSE 100 Group with a small company feel. We are not your typical Call Centre - we want our staff to enjoy working here and you will find our people to be honest, approachable and outwardly friendly.
- You will be a key member of the contact centre team, responsible for providing world-class levels of service. You will be responsible for taking inbound and making outbound calls resolving a range of customer queries.
- You will be the first point of contact for all new and existing customers providing service through knowledge of all business services, products and procedures, resolving as many issues as possible at first point of call
- Do you have what it takes? If you want to be considered for this role you will need:
KEY WORK OUTPUTS and ACCOUNTABILITY
- Using our inhouse systems to record all customer enquiries
- Inbound and Outbound communication from potential new customers (Booking surveys from all methods of contact. (Calls, emails, web chats etc)
- Working with the customer and operations to book in best date/time for property surveys
- Explaining the survey process, the benefits of using our business and taking payments for the survey fees at time of booking.
- Working towards agreed individual and team targets that result in bonuses for strong performance
- Providing excellent service, going above and beyond customer’s expectations on every single call.
- Communicating effectively with customers, the field and other departments in order to resolve queries.
SKILLS and COMPETENCIES
- Deliver Results – The ambition to achieve goals/objectives and the discipline, organisation to deliver outstanding customer service
- Act Commercially – The ability to gather and make sense of information and apply to our inhouse system
- Manage Self - Remain calm, and focused while dealing with a constant flow of enquiries
QUALIFICATIONS & EXPERIENCE
- Grade 12
- Ideally will have experience working in a fast paced call centre or customer service environment
- Minimum 1 year ́s sales/customer service/lead generating/appointment setting experience where upselling is an KPI
- Strong communication skills both oral and written
- Consistent achiever who is motivated to achieve targets
- Experience of dealing with people over the telephone
- Good Listening skills
- Computer literate with a good typing speed and someone who is comfortable using multiple systems
- Confidence in taking the lead in conversations, guiding warm prospects naturally into scheduling a survey.
- Ability to work from home, this includes a dedicated workspace with suitable internet connection
Benefits:
Are you interested?
Here's what you can expect when you join us...
go to method of application »
- The Service Technician (PCO) is responsible for managing the relationship between Rentokil and the prospective client through the delivery of high quality pest control services suitable to the client’s expectation. They are responsible for achieving standards of service quality and productivity as set by the company.
KEY WORK OUTPUTS & ACCOUNTABILITIES
- Providing quality pest control/management service
- Achieving standards of productivity as set by the company
- Retention of existing clients
- Complying with the Rentokil Codes of Practice: Rules of conduct.
- Compile necessary documentation for client and office after service is completed
- Advise client on housekeeping, stacking and proofing requirements
- Comply with legislation and regulations
- Ensure equipment is maintained and clean at all times
- Carry an adequate range of pesticides and equipment, necessary to delivery service
- Ensure the company vehicle and image is protected at all times
- Ensure the usage of the correct Personal Protective Equipment
- Ensure company and client Health & Safety requirements are met
SKILLS and COMPETENCIES
Requirements:
- Must be customer focused/orientated
- Ability to identify customer needs and solutions
- Should display professional attitude
- Must be presentable
- Requires valid, unendorsed code 08 drivers licence
- Highly developed communication skills (Written/Verbal/Non-verbal)
- Requires good time management skills to efficiently and effectively perform daily duties
- Good physical health
QUALIFICATIONS and EXPERIENCE
- Matric or equivalent certificate
- Knowledge of competitors and competitor activity
- Fully qualified (NCPC) or PMA/PCSIB and registered with Department of Agriculture (P-Number)
- Previous pest control experience
- H&S Knowledge and experience
- HACCP Experience and Knowledge
Benefits:
- Medical Aid
- Provident Fund
go to method of application »
- The Service Technician (PCO) is responsible for the delivery of high quality pest control services in line with RI standard operating procedure (SOP) and safe work procedures (SWP) at the required productivity rates.
- This is to ensure that the client experiences service excellence. The Service Technician is also to provide good customer care fulfilling the customer needs and thereby building the relationship between Rentokil and the customer and supporting customer retention and portfolio growth
Requirements:
KEY WORK OUTPUTS & ACCOUNTABILITIES
- Provide quality pest control/management service in line with SOP and SWP
- Achieve standards of productivity as set by the company
- Follow route and service plans to show compliance to plans set by the business
- Retain existing clients through service excellence and identify growth opportunities through leads
- Comply with the Rentokil Code of Conduct.
- Effectively use service tracking tools that are specified by the company
- Compile necessary documentation for client and the office after service is completed
- Advise client on housekeeping, stacking and proofing requirements
- Comply with legislation and regulations as set out in Act 36 of 1947
- Ensure equipment and vehicle is maintained and clean at all times
- Carry an adequate range of pesticides (compliant to the APL) and equipment, necessary to deliver service
- Always apply Pesticides according to label instructions
- Ensure that good stock control principles are followed
- Ensure the company vehicle and image is protected at all times
- Ensure the usage of the correct Personal Protective Equipment
- Ensure company and client Health & Safety requirements are met.
SKILLS & COMPETENCIES
- Service and customer focused/ orientated
- Ability to identify customer needs and solutions
- Professional attitude
- Must be presentable
- Requires valid, unendorsed code 08 drivers licence with 2 years proven driving experience
- Good communication skills (Written/Verbal/Non-verbal)
- Good time management skills to efficiently and effectively perform daily duties
- Good physical stamina and health
QUALIFICATIONS & EXPERIENCE
- Matric certificate/Grade 12
- Previous Pest Control experience
- Fully qualified (NCPC) or PMA/PCSIB
- Registered with the Department of Agriculture (P-Number)
- H&S Knowledge and experience
- HACCP Experience and Knowledge
- Working at heights experience
- Fumigation Experience (qualification advantageous)
go to method of application »
- The Service Technician (PCO) is responsible for managing the relationship between Rentokil and the prospective client through the delivery of high quality pest control services suitable to the client’s expectation. They are responsible for achieving standards of service quality and productivity as set by the company.
KEY WORK OUTPUTS & ACCOUNTABILITIES
- Providing quality pest control/management service
- Achieving standards of productivity as set by the company
- Retention of existing clients
- Complying with the Rentokil Codes of Practice: Rules of conduct.
- Compile necessary documentation for client and office after service is completed
- Advise client on housekeeping, stacking and proofing requirements
- Comply with legislation and regulations
- Ensure equipment is maintained and clean at all times
- Carry an adequate range of pesticides and equipment, necessary to delivery service
- Ensure the company vehicle and image is protected at all times
- Ensure the usage of the correct Personal Protective Equipment
- Ensure company and client Health & Safety requirements are met
SKILLS and COMPETENCIES
Requirements:
- Must be customer focused/orientated
- Ability to identify customer needs and solutions
- Should display professional attitude
- Must be presentable
- Requires valid, unendorsed code 08 drivers licence
- Highly developed communication skills (Written/Verbal/Non-verbal)
- Requires good time management skills to efficiently and effectively perform daily duties
- Good physical health
QUALIFICATIONS and EXPERIENCE
- Matric or equivalent certificate
- Knowledge of competitors and competitor activity
- Fully qualified (NCPC) or PMA/PCSIB and registered with Department of Agriculture (P-Number)
- Previous pest control experience
- H&S Knowledge and experience
- HACCP Experience and Knowledge
go to method of application »
To afford Candidates the opportunity to gain work experience and to satisfy requirements to complete their qualification. Candidates should have completed their theoretical studies and will be employed on a 8 month fixed term contract to work in our organization in order to gain work experience to satisfy requirements for a qualification.
- Learning how to provide quality pest control/management service together with a qualified technician
- Learning how to achieve standards of productivity as set by the company
- Learning how to retain existing clients
- Complying with the Rentokil Codes of Practice: Rules of conduct.
- Learning how to compile necessary documentation for client and office after service is completed
- Learning how to advise client on housekeeping, stacking and proofing requirements
- Comply with legislation and regulations
- Ensure equipment is maintained and clean at all times
- Learning how to carry an adequate range of pesticides and equipment, necessary to delivery service
- Ensure the usage of the correct Personal Protective Equipment
- Ensure company and client Health & Safety requirements are met
- Must be customer focused/orientated
- Ability to identify customer needs and solutions
- Should display professional attitude
- Must be presentable
- Highly developed communication skills (Written/Verbal/Non-verbal)
- Requires good time management skills to efficiently and effectively perform daily duties
- Good physical health
Requirements:
- Matric or equivalent certificate
- Theoretical Pest Courses completed without a P-Number
- H&S Knowledge
Method of Application
Use the link(s) below to apply on company website.
Build your CV for free. Download in different templates.
Gmail
Yahoomail