Job Vacancies at Standard Bank Group

Job Description

• To drive demand generation and client retention within Personal and Private Banking through proactive, outbound engagement.
• The role focuses on activating, retaining and deepening client relationships by converting insights into sales opportunities, increasing product uptake and reducing client attrition through consistent, value-led engagement.

Key Responsibilities:

• Proactively generate demand through outbound client engagement across virtual and telephonic channels, converting identified opportunities into sales and retention outcomes.
• Execute targeted retention, activation and cross-sell campaigns to increase product penetration, transactional activity and long-term client value.
• Analyse client behaviour, campaign data and sales performance trends to identify opportunities for improved conversion, engagement and retention.
• Drive the conversion of new-to-bank and existing clients into active, retained clients through structured follow-up, education and needs-based selling.
• Accurately capture, update and close off all outbound sales and retention activities on relevant systems to support performance tracking, reporting and compliance.

Qualifications

• National Certificate in Banking (NQF 5), FAIS-recognised, or an equivalent qualification
• Must be FAIS Fit and Proper in accordance with regulatory requirements.

Minimum Experience:

• Minimum of 3 years’ experience in a sales-driven banking, contact centre or outbound engagement environment with clear exposure to demand generation and client retention.
• Demonstrated success in outbound sales, client activation, cross-sell and retention within a regulated financial services environment.
• Experience interpreting client data, campaign results and sales performance metrics to inform engagement strategies and improve conversion outcomes.
• Sound understanding of banking products, client needs and sales processes, with the ability to translate insights into commercially viable solutions.

Additional Information

Behavioural Competencies:

• Checking Things, Examining Information and Following Procedures
• Convincing People, Impressing People and Establishing Rapport
• Interacting with People, Team Working and Inviting Feedback
• Developing Expertise, Developing Strategies and Exploring Possibilities
• Generating Ideas, Seizing Opportunities and Taking Action
• Pursuing Goals, Meeting Timescales, Showing Composure, Embracing Change and Thinking Positively

Technical Competencies:

• Application & Submission Verification (Consumer Banking)
• Banking Process & Procedures
• Client Acceptance & Review
• Customer Understanding ( Consumer Banking)
• Processing
• Product Knowledge (Consumer Banking)

go to method of application »

Job Description

• We are seeking a dynamic and results-driven Activation Consultant to proactively welcome and onboard new clients through outbound telephonic engagement, drive account and digital service activation, and deepen client relationships through value-adding banking solutions while delivering exceptional, compliant client service.

Key Responsibilities:

• Conduct outbound calls to newly onboarded clients to activate accounts, cards and digital banking services, ensuring early engagement and seamless onboarding.
• Identify client needs through structured engagement and recommend appropriate banking solutions including rewards programmes and value-added services to achieve daily and weekly activation and sales targets.
• Resolve client enquiries, service requests and complaints accurately and professionally, ensuring all commitments are honoured within agreed timelines.
• Accurately capture and maintain client information while adhering to FAIS, governance, risk and quality assurance standards.
• Effectively manage allocated leads, optimise productivity against call schedules and service level agreements, and consistently deliver high-quality client interactions aligned to client value propositions.

Qualifications

• National Certificate in Banking or higher that is FAIS recognised.

Minimum Experience:

• 2–3 years’ experience in a banking contact centre or client activation environment, demonstrating:
• Proven outbound sales and service engagement within retail or personal banking
• Experience activating transactional accounts, cards and digital banking solutions
• Consistent achievement of defined sales and service targets
• Exposure to working within FAIS and regulated financial services environments
• Strong ability to manage client queries and complaints end to end
• Experience operating within structured productivity, quality and compliance frameworks
• Experience within Personal and Private Banking or a similar client coverage environment will be advantageous.

Additional Information

Behavioural Competencies:

• Adopting Practical Approaches and Providing Insights
• Articulating Information and Conveying Self-Confidence
• Challenging Ideas and Developing Expertise
• Checking Things and Upholding Standards
• Following Procedures and Managing Tasks
• Meeting Timescales and Producing Output

Technical Competencies:

• Client Servicing
• Client Value Propositions
• Compliance
• Telephone Caller Handling
• Verbal Communication

go to method of application »

Job Description

• We're looking for a results-driven Universal Banker with a proven track record of exceeding sales targets. The successful candidate will be responsible for driving sales growth, developing and executing sales strategies, and providing exceptional customer service.
• To take demand from Personal, Prestige and Private Banking clients for banking matters ranging from product questions to client account activities (e.g., opening of relevant accounts, statements, debit order information, etc.), whilst forming an accurate assessment and understanding of that demand in order to act on it in a one-and-done manner that consistently delivers what matters to the client within product and legislative (e.g., FAIS) parameters.

Qualifications

• National Certificate in Banking (NQF5 FAIS-recognized qualification or above), demonstrating a solid foundation in banking practices, financial services, and industry standards. This qualification ensures a high level of competency in financial advisory and intermediary services, in line with regulatory requirements.

Required Experience:

• 3-5 years’ experience in banking or financial services, with a focus on FAIS qualifications and financial advisory roles.
• Proven and strong sales background, consistently achieving or exceeding sales targets through effective cross-selling and upselling of banking products (e.g., loans, credit cards, mortgages, savings, and investment solutions).
• Demonstrated success in generating new business, building a robust sales pipeline, and driving revenue growth in a branch banking or contact centre environment.
• In-depth knowledge of banking operations including account management, transaction processing, and client relationship management.
• Strong understanding of banking products, policies, and regulatory compliance.
• Excellent problem-solving skills with a focus on delivering exceptional customer service and ensuring client satisfaction.

Additional Information

Behavioural Competencies

• Generating Ideas
• Exploring Possibilities
• Providing Insights
• Adopting Practical Approaches
• Convincing People

Technical Competencies

• Banking Process & Procedures
• Client Acceptance & Review
• Application & Submission Verification (Consumer Banking)
• Customer Understanding (Consumer Banking)
• Product Knowledge (Consumer Banking)

go to method of application »

Job Description

• We are seeking a dynamic and results-driven Relationship Manager to join our Private Banking team. This role is responsible for growing, managing, and retaining a portfolio of high-net-worth clients while delivering exceptional value through personalised financial solutions.

Key Responsibilities:

• Develop and maintain strong relationships with high-net-worth clients by providing tailored financial solutions, proactive engagement, and outstanding service.
• Conduct in-depth financial analyses, create personalised banking strategies, and ensure full compliance with regulatory requirements and internal policies.
• Analyse industry trends, assess the competitive landscape, and provide performance reports to support informed decision-making and drive business growth.

Qualifications

• FAIS aligned Degree in Business Commerce (NQF7 or higher)
• FAIS Representative certification is mandatory, in line with regulatory requirements.

Essential Experience:

• Minimum of 7 years’ experience in financial services, with at least 5–7 years in a relationship management or private banking role.
• Proven ability to analyse clients’ financial needs, identify opportunities, and deliver tailored financial solutions that create value for both client and bank.
• Demonstrated success in client acquisition, retention, and portfolio management within a high-net-worth segment.
• Experience in structuring credit applications and facilitating complex lending, investment, and offshore product offerings.
• Proficient understanding of banking processes, financial acumen, and consumer banking products.

Additional Information

Behavioural Competencies:

• Articulating Information & Providing Insights
• Interpreting Data & Examining Information
• Developing Expertise
• Convincing People & Establishing Rapport
• Producing Output
• Seizing Opportunities
• Taking Action

Technical Competencies:

• Banking Process & Procedures
• Commercial Acumen
• Customer Understanding ( Consumer Banking)
• Financial Acumen
• Product Knowledge (Consumer Banking)
• Risk Identification
• Risk Reporting

go to method of application »

Job Description

• To lead and manage the Enterprise Portfolio capability in a Province; to deliver the Provincial Enterprise capability value proposition.
• To support the Head, Enterprise to drive and deliver a value adding sales and service solutions directed by the Enterprise value proposition, that will grow the customer base.
• To ensure the day-to-day Enterprise operations managed through effective coordination between all value chain functions.

Qualifications

• Type of Qualification: First Degree
• Field of Study: Business Commerce (FAIS)
• Field of Study: Generic Management

Experience Required
Enterprise Direct Propositions

• Business & Commercial Banking
• 8-10 years
• Proven successful sales track record in the financial services industry.
• Advanced product knowledge including specialized products and financial structures.
• Advanced experience and knowledge in Credit and Compliance matters.
• Negotiating skills and conflict handling.
• Significant people management experience, leading teams and motivating people.

Additional Information

Behavioural Competencies:

• Articulating Information
• Checking Things
• Convincing People
• Developing Expertise
• Directing People

Technical Competencies:

• Financial Accounting
• Financial Acumen
• Financial Analysis
• Financial Planning
• Planning, Forecasting and Budgeting
• Risk Awareness
• Risk Identification

go to method of application »

Job Description

• The Data and Information Solutions Architect defines, governs, and maintains domain‑level data and information architectures, providing high‑level solution designs and roadmaps aligned to a common enterprise technical direction.
• Operating at the intersection of business and technology, the role provides architectural leadership and thought leadership across data platforms, integration patterns, and information models, while guiding architects and delivery teams to implement scalable, secure, and cloud‑aligned solutions that support business strategy, digital transformation, and analytics‑driven decision‑making.

Qualifications

• Bachelor’s degree in Computer Science, Information Systems, Engineering, or related field; advanced certification in data architecture, cloud architecture, or enterprise architecture (e.g., TOGAF, Azure/AWS certifications) advantageous.
• 5-7 years' good understanding of Agile working practices and LEAN and SCRUM proficiency and working collaboratively across teams. Experience gained in the management of platforms and operating systems
• 8-10 years' In-depth experience in designing innovative solutions within technology businesses such as Authentication Systems, System, Platform, and Account Migrations, Enterprise Solution Architecture (ESA), Business Architecture, Information/Data Architecture, Application Architecture or Technology Architecture with a balanced mix of skills covering technologies and industry knowledge.
• 8-10 years' practical experience in one or more Technology areas including but not limited to IT architecture, Data Architecture, infrastructure, and cloud development, Engineering and software architecture design, Business analysis, DevOps, Data Governance/Data Management, Project and product management

Additional Information

Behavioural Competencies:

• Articulating Information
• Challenging Ideas
• Developing Expertise
• Developing Strategies
• Embracing Change

Technical Competencies:

• Emerging Technology Monitoring
• Information Technology Architecture
• Internal & External IT Environment
• IT Applications
• IT Knowledge
• Solution Design
• Solutions Assessment
• Stakeholder Management (IT)

go to method of application »

Job Description

• To develop and maintain complete data architecture across several application platforms, provide capability across application platforms.
• To design, build, operationalise, secure and monitor data pipelines and data stores to applicable architecture, solution designs, standards, policies and governance requirements thus making data accessible for the evaluation and optimisation for downstream use case consumption.
• To execute data engineering duties according to standards, frameworks, and roadmaps

Qualifications

• First Degree in Computer Science or Information Technology as well as Microsoft SQL Server certification or similar
• Must have Microsoft Azure Data Tools experience with Microsoft Azure Data Fundamentals (DP 900) and Microsoft Fabric Data Engineer Associate (DP 700) certification
• Must have Azure Cloud experience
• 5+ years' experience as a SQL Developer with excellent understanding of T-SQL programming and Microsoft SQL Server
• Must be able to construct databases, and have at least 5 years' experience with ETL tools such as SSIS, Data Stage, Data Ingestion and be familiar with automation tools such as M-Control or SQL Server Agent
• Jira experience will be an advantage

Additional Information

Behavioural Competencies:

• Adopting Practical Approaches
• Articulating Information
• Checking Things
• Developing Expertise
• Documenting Facts

Technical Competencies:

• Big Data Frameworks and Tools
• Data Engineering
• Data Integrity
• Data Quality
• IT Knowledge
• Stakeholder Management (IT)

go to method of application »

Job Description

• To provide an insights and analytics function for all customer, Call, Email, Chat and transactional matters as input into special projects and general workforce management matters within the Voice Branch

Qualifications

Qualification

• NQF Level 7 - 8 Degree Business Commerce

Experience Required

• 5-7 years Previous experience and knowledge Management Information reporting and data analysis to help guide on explaining what has happened and why it has happened
• Work Force Management Skills
• Leadership Skills
• Analytics Skills

Additional Information

Behavioural Competencies:

• Developing Strategies
• Embracing Change
• Empowering Individuals
• Establishing Rapport
• Generating Ideas
• Making Decisions
• Producing Output
• Pursuing Goals
• Showing Composure
• Taking Action
• Understanding People
• Valuing Individuals

Technical Competencies:

• Business Acumen (Audit)
• Financial Acumen
• Interpreting Financial Statements
• Planning, Forecasting and Budgeting
• Product Knowledge (Consumer Banking)
• Product Related Systems (Consumer Banking)
• Value Identification