Standard Bank Group is the largest African banking group by assets offering a full range of banking and related financial services. “Africa is our home, we drive her growth” Our vision is to be the leading financial services organisation in, for and across Africa, delivering exceptional client experiences and superior value. This sets the prim...
Job Description
- To contribute to the development and maintenance of the Group Financial Crime Compliance Regulatory Risk Oversight, Advisory and Training Framework.
- Secondly to implement said Framework across designated countries and jurisdictions, to ensure that business is undertaken in a compliant manner to avoid operational losses, fines, penalties or reputational damage to the organisation and to enable the competitive advantage of the organisation.
Qualifications
- Degree in Risk Management, Business Commerce, Legal or related
Experience Required
Group Anti Financial Crime
Compliance
- 3-4 years - Extensive experience in AML/CFT policy drafting and monitoring experience with experience in an AML/CFT advisory role. Good working knowledge of financial sector environment and procedures.
- In depth knowledge and understanding of the legislative and regulatory requirements as it relates to financial institutions as well as internal compliance related policies and procedures.
Behavioural Competencies:
- Articulating Information
- Checking Things
- Convincing People
- Documenting Facts
- Generating Ideas
- Interacting with People
- Making Decisions
- Meeting Timescales
- Providing Insights
- Team Working
- Thinking Positively
- Upholding Standards
Technical Competencies:
- Compliance
- Financial Industry Regulatory Framework
- Legal Compliance
- Policy Development
- Promote Good Governance, Risk & Control
- Strategic Planning and Reporting
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Job Description
- To implement and drive the adoption of client experience standards, frameworks and ways of working across the Personal and Private Banking South Africa value chain, including Client Solutions, Digital, Operations, Fraud and Risk.
- The role will proactively identify, prioritise and implement opportunities to improve the client experience, while putting in place measures to track impact and strengthen consistent execution.
- This will support PPB SA’s continued transition to a client-led platform business, with client needs remaining central to how products, services and processes are delivered.
Key Responsibilities:
- Drive Client Experience Standards: Embed and continuously improve client experience standards, frameworks and business rules across PPB SA.
- Improve Client Journeys: Identify service gaps and simplify processes to improve end-to-end client experiences.
- Use Data and Insights: Translate client feedback, service trends and operational data into targeted improvement actions.
- Lead Change and Collaboration: Partner across the value chain to implement client experience initiatives and drive effective change.
- Strengthen Governance and Risk: Deliver client experience outcomes within appropriate risk, regulatory and compliance requirements.
Qualifications
- Degree (NQF Level 7 or higher) in Banking, Business, Commerce, Customer Experience or a related field.
Minimum Experience:
- 5–7 years’ experience within a complex service environment.
- Strong experience within banking or financial services, with a sound understanding of products, processes and systems.
- Experience in client experience, service improvement and operational execution.
- Sound knowledge of client-related legislation, risk and regulatory requirements within a banking environment.
- Proven ability to work across multiple stakeholders and translate insights into practical client experience improvements.
Behavioural Competencies:
- Articulating Information and Team Working
- Developing Strategies and Providing Insights
- Directing People, Inviting Feedback and Resolving Conflict
- Examining Information, Interpreting Data and Making Decisions
- Following Procedures and Producing Output
Technical Competencies:
- Compliance and Risk Awareness
- Risk Identification and Risk Reporting
- Customer Reception and Channelling
- Product Knowledge
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Job Description
- We are looking for an experienced and commercially driven Universal Banking Team Leader to lead a team of Universal Bankers within a Local Market environment across the Overberg Region, including Hermanus, Gansbaai, Kleinmond, Caledon, Grabouw, Villiersdorp, Bredasdorp and Swellendam. The role is responsible for driving sales, service, client experience, operational discipline, risk management and people leadership across assigned Points of Representation.
- This role requires a strong frontline banking leader who can translate Local Market priorities into practical execution, support client engagement initiatives, lead branch-based teams effectively and contribute to sustainable business growth.
- Frequent travel within the Local Market, including Hermanus, Gansbaai, Kleinmond, Caledon, Grabouw, Villiersdorp, Bredasdorp and Swellendam, will be required to engage teams, support client-facing initiatives and maintain strong stakeholder relationships.
Key Responsibilities:
- Lead, coach and manage a team of Universal Bankers to deliver on sales, service, client experience, operational and risk objectives across assigned Points of Representation.
- Implement and execute Local Market initiatives by working closely with branch teams, Local Market leadership and relevant business stakeholders to drive client growth and service excellence.
- Drive financial performance by identifying value demand opportunities, supporting cross-selling and up-selling activity, promoting appropriate banking solutions and encouraging effective use of digital and non-branch channels.
- Oversee day-to-day operational, compliance and risk management activities, ensuring that all client interactions, account processes, controls and laid-down procedures are consistently applied.
- Manage team capability, performance, staffing, development and engagement in partnership with People and Culture to build a high-performing, client-focused and accountable team culture.
Qualifications
- NQF Level 6 FAIS-aligned qualification in a field linked to the role, such as Commerce, Banking, Finance, Financial Planning, Business Management or a related discipline.
- Must meet FAIS Fit and Proper requirements.
- FAIS Representative status is required.
- A valid driver’s licence is required.
Experience Required:
- 3 to 4 years’ relevant frontline banking experience, with strong exposure to sales, service, client engagement and branch operations.
- Experience leading, coaching or coordinating a frontline banking team to deliver against sales, service, operational and compliance objectives.
- Sound understanding of banking processes, client needs analysis, product application processes, account submissions, risk controls and regulatory requirements.
- Proven ability to engage stakeholders, resolve client matters, interpret performance data and implement practical improvements within a branch or Local Market environment.
- Willingness and ability to travel frequently within the Local Market to support client initiatives, team engagement and business execution.
Behavioural Competencies:
- Adopting Practical Approaches and Following Procedures
- Articulating Information and Convincing People
- Challenging Ideas and Exploring Possibilities
- Generating Ideas and Providing Insights
- Making Decisions and Producing Output
- Showing Composure and Understanding People
Technical Competencies:
- Application & Submission Verification (Consumer Banking)
- Banking Process & Procedures
- Client Acceptance & Review
- Customer Understanding ( Consumer Banking)
- Processing
- Product Knowledge (Consumer Banking)
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Job Description
- The Universal Banking Team Leader is accountable for leading a branch-based sales team to deliver sustained revenue growth, deepened client relationships and a consistently excellent client experience.
- This role drives sales performance, embeds a strong client-centric culture, and ensures full compliance with regulatory, risk and conduct standards while developing a high-performing team aligned to market opportunity and business strategy.
Key Responsibilities:
- Accountable for driving sustained sales and revenue growth by identifying market opportunities, deepening existing client relationships and acquiring new business in line with branch financial targets.
- Responsible for leading, coaching and developing a team of Universal Bankers to build capability, accountability and a high-performance sales and service culture.
- Ensures a consistently excellent client experience by embedding a strong client-centric approach that delivers high-quality service, effective resolution of client needs and long-term relationship value.
- Oversees risk, compliance and conduct management across the branch, ensuring full adherence to FAIS, Fit and Proper requirements, internal policies and regulatory standards.
- Uses market insight, management information and performance data to optimise client coverage, resource allocation and branch execution.
Qualifications
- Bachelor of Commerce degree or an Advanced Certificate (NQF7 FAIS aligned qualification as per regulatory requirements) in a relevant field aligned to banking, finance, sales or management.
- RE1 and RE5 preferred.
Experience Required:
- 5 to 7 years’ experience within a retail or universal banking environment, with proven exposure to frontline sales and client engagement.
- At least 2 to 3 years’ proven leadership experience, managing and developing sales teams in a branch or client-facing environment.
- Demonstrated sustained sales performance track record, including achievement of financial and growth targets.
- Strong experience in risk management, compliance and conduct, including FAIS compliance and Fit and Proper requirements.
- Experience managing audits, operational risk, client complaints and regulatory adherence within a banking environment.
Behavioural Competencies:
- Adopting Practical Approaches and Producing Output
- Articulating Information and Convincing People
- Challenging Ideas and Exploring Possibilities
- Generating Ideas and Providing Insights
- Making Decisions and Showing Composure
- Following Procedures and Understanding People
Technical Competencies:
- Application & Submission Verification (Consumer Banking)
- Banking Process & Procedures
- Client Acceptance & Review
- Customer Understanding ( Consumer Banking)
- Processing
- Product Knowledge (Consumer Banking)
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Job Description
- The primary purpose of Senior Desktop Assessing within Building Claims is to validate, quantify, and perform system and risk assessments on Complex Building Claims to support accurate, fair, and timely claim decision-making.
Qualifications
Type of Qualification:
- Diploma
- Matric/ Grade 12
- Short-Term Insurance qualification – NQF5
- Civil Engineering, Construction and Physical Planning (Advantages)
Experience Required
- 3-4 years experience within the Short-Term Insurance Industry
- 3-4 years Experience in inspecting buildings to ensure compliance with specifications and building regulations as well as experience in mitigating financial risks associated with property assessments
- 5-7 years demonstrated ability to produce accurate, valid, and reliable property assessments as well as experience in property assessment, real estate valuation, or a related field within the banking or financial services industry
- The role requires an incumbent with minimum 5 years experience as a Building Desktop Assessor.
Behavioural Competencies:
- Developing Expertise
- Documenting Facts
- Examining Information
- Interpreting Data
- Producing Output
Technical Competencies:
- Validation
- Quantification
- System and Risk Assessment
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Job Description
- To collect, organise and analyse key primary macroeconomic data on several African countries (primary responsibility for 3 to 5 countries) with the aim of generating medium and long term forecasts for economic growth, exchange rate, inflation, interest rate and other key macroeconomic variables for the respective countries, and utilising such forecasts to derive tradable fixed income and currency trading or hedging strategies.
Responsibilities Include:
- Act as fund representative to the World Bank, and other relevant institutions in each country.
- Analyse and consolidate macroeconomic data by preparing an up to date, relevant, accurate database of key statistical data on coverage countries.
- Support the Chief Economist at IMF and AfDB investor meetings, presenting updates on policy and economic developments to investors
- Contribute to Africa Sovereign weekly report by analysing hard currency asset prices to come up with trade ideas and keep up to date with credit rating actions to assess how this impacts African Eurobond prices.
- Contribute to the Africa Brief by providing short commentary about pertinent developments warranting notifying clients to ensure they receive valuable information timeously.
- Contribute to the African Financial Markets Handbook by interacting with the Global Markets team in each country to provide the most up to date snapshot of the foreign exchange, rates and equity markets.
- Develop a framework to monitor and assess economic trends affecting exchange rates, growth, and interest rates, with management support.
- Lead in-country management in developing economic forecasts for coverage countries that Standard Bank has a presence in to review recent economic and market developments.
- Plan research road shows and investor trips with the Head of Africa Research and the Global Markets Sales Managers with the aim of meeting policy makers, like central bank governors, Finance Ministers, IMF representatives in each country.
- Present cogent arguments, supporting the forecasts for economic growth, the exchange rate, inflation interest rates, etc.
- Produce flash notes and trade ideas by using macroeconomic data on several African countries to determine if any significant changes should be recommended in terms of trading.
Qualifications
- Type of Qualification: Post Graduate Degree Prefered
- Field of Study: Business Commerce, Finance or Accounting
Experience Required
- 8-10 years
- Experience in a senior role, primarily involving macroeconomic research and financial market analysis, encompassing marketing fixed income and currency investment ideas to institutional or currency hedging ideas to corporate clients.
Additional Information
Behavioural Competencies:
- Documenting Facts
- Interacting with People
- Interpreting Data
- Providing Insights
- Showing Composure
- Team Working
Technical Competencies:
- Bond Pricing
- Economic Analysis
- Data Management (Trading, Transacting)
- Hedging
- International Market Knowledge
- Investment Analysis
- Economic Research
- Written Communication
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Job Description
- To provide specialist technical leadership and oversight for the Valuation Control function across CIB. Acts as the lead liaison between Business, Finance, Risk, and Quants to resolve complex technical valuation issues.
- Protects balance sheet integrity and IFRS compliance through expert oversight of Global Markets balance sheet valuations, integrity and disclosure, Profit & Loss reporting and substantiations and technical representation to external auditors and regulators.
Qualifications
- Type of Qualification: Post Graduate Degree
- Field of Study: Finance and Accounting, Mathematical Sciences, Quantitative Studies
- Licenses & Certifications: CA (SA) / CFA / FRM
Experience Required
- More than 10 years experience of progressive experience within Product Control, Valuation Control, Market Risk, or Front Office Finance, specifically within a Global Markets or Investment Banking environment. Proven track record of managing extremely complex transactions and structured products, with deep technical knowledge of IFRS 9 and IFRS 13 fair value measurement principles.
- More than 10 years experience acting as a lead technical representative when engaging with External Auditors and Regulatory bodies, such as the South African Reserve Bank (SARB) or equivalent international authorities, on valuation methodologies. Experience in aligning internal valuation frameworks with global investment banking best practices and evolving international regulatory standards.
Additional Information
Behavioural Competencies:
- Adopting Practical Approaches
- Articulating Information
- Checking Things
- Developing Expertise
- Examining Information
- Following Procedures
- Interacting with People
- Interpreting Data
- Making Decisions
- Meeting Timescales
- Providing Insights
- Upholding Standards
Technical Competencies:
- Audit Methodology
- Compliance
- Economic Capital Management
- Evaluating Risk Management Effectiveness
- Evaluation of Internal Controls
- Financial Accounting
- Financial Acumen
- Financial Analysis
- Financial and Accounting Control
- Financial Industry Regulatory Framework
- Financial Management (Financial)
- IA Data Analysis
- Interpreting Financial Statements
- Liquidity Management
- Maintain IA Professional Practices
- Management Accounting
- Preparing Financial Statements
- Process Auditing
- Promote Good Governance, Risk & Control
- Quality Management
- Reconciling Financial Records
- Risk/ Reward Thinking
- Root Cause Analysis
- Statistical & Mathematical Analysis
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Job Description
- To lead and deliver small/moderately complex Equity Finance & Investments (EF&I) solutions, as well as support on less complex EF&I solutions across the deal lifecycle by managing and executing the end-to-end design and implementation of client centric solutions that deliver exceptional client experience as well as contribute towards the Real Estate Finance (REF) client experience and achievement of key goals and revenue targets.
Qualifications
- Type of Qualification: Post Graduate Degree
- Field of Study: Finance and Accounting
Experience Required
Structured Capital Equity Finance and Investments
- 5-7 years banking experience in Advisory, Private Equity or Debt Solutions.
- Knowledge of the markets in which Standard Bank operates and experience working in South Africa and / or Africa regions to lead, originate and implement client solutions.
- Understanding and knowledge of local and global Lending products / solutions to effectively develop and present innovative client solutions.
Lending - Real Estate Finance
- 5-7 years experience in managing, leading and coordinating deal teams with a proven track record of delegating and prioritising task through the lending valuation.
- 5-7 years experience in partnering specialist risk areas to align to business risk management requirements, policies and procedures. Portfolio monitoring to manage risk and exposure. Working with and interpreting relevant regulatory frameworks.
- 5-7 years experience and understanding and knowledge of local and global Lending products to effectively develop and present innovative client solutions. Leading client engagements and Debt Solutions from cradle to grave with relevant sector and / or country experience. Conducting financial analysis, report writing and presenting to stakeholders. Reviewing and providing oversight of all quantitative analysis, interrogating and validating financial modelling (e.g. valuations, transactional).
Additional Information
Behavioural Competencies:
- Checking Things
- Developing Expertise
- Documenting Facts
- Examining Information
- Generating Ideas
- Interacting with People
- Inviting Feedback
- Managing Tasks
- Meeting Timescales
- Showing Composure
- Team Working
- Upholding Standards
Technical Competencies:
- Business Insights
- International Market Knowledge
- Product Development
- Risk/ Reward Thinking
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Job Description
- To lead the development and execution of the Global Markets(GM) digital transformation and innovation strategy across Africa, enabling sustainable growth, enhanced client experience, increased digital adoption and market expansion across business segments.
- The role is accountable for identifying, developing and scaling digital opportunities across Retail Foreign Exchange, Retail Cross Border Payments, Remittances, International Payments, Retail Investments and Equities Trading, while partnering with centre of excellence teams to deliver measurable business value across African markets.
Role Responsibilities
- Product & Platform Account Management: Monitor African market trends, regulations, fintech and client insights. Collaborate with Product, Platform and country teams to drive Global Markets digital transformation across FX, payments, remittances, investments and trading.
- GM Retail Africa Strategy & Execution: Develop and deliver the Global Markets digital transformation strategy across Africa, aligning with PPB, BCB and Global Markets objectives through execution roadmaps, milestones, performance measures and benefits realisation.
- Digital Transformation & Growth Roadmap: Define and maintain a multi-year growth roadmap across FX, payments, remittances, investments and trading, prioritising initiatives by client needs, value, feasibility, regulatory readiness and strategy.
- Digital Innovation: Lead scalable digital solutions that drive client acquisition, retention, adoption, revenue growth and operational efficiency across Africa.
- Business Case Development & Stakeholder Management: Develop business cases, value propositions and commercialisation plans while partnering stakeholders to coordinate delivery, manage dependencies, resolve issues and drive execution.
- GM Retail Market Expansion & Client Experience: Lead African rollout of digital Global Markets solutions, optimising customer journeys through insights and analytics to drive adoption, engagement and product usage.
- Data Management: Consolidate platform analytics, revenue and turnover insights to inform client strategies, optimise functionality and monetise data. Track transformation outcomes through performance metrics, adoption, revenue, efficiency, risk and leadership reporting.
- Drive digital transformation and adoption across African markets by enhancing digital propositions and self-service capabilities, improving client experience, reducing friction, leading change initiatives and embedding sustainable adoption of new capabilities.
- Identify growth opportunities and optimise value delivery through market trend analysis, strategic partnerships across Product, Technology and Operations, continuous platform improvement, portfolio performance reviews and benefits realisation.
- Strengthen capability, governance and risk management by coaching matrix teams, promoting innovation and structured delivery, ensuring regulatory compliance and supporting effective decision-making across transformation initiatives.
Qualifications
- Degree Business Commerce, Information Technology, Banking Product Management, Financial Markets
Experience Required
- Experience supporting, shaping or delivering digital, innovation or transformation initiatives, including requirements definition, customer journey optimisation, product development, stakeholder engagement and solution design across banking or financial services.
- 3-5 years Experience in critically reviewing and presenting business cases, value propositions, go-to-market plans and benefits realisation frameworks for digital, strategic transformation or commercial growth initiatives across multiple markets.
- 5-10 years Experience in banking, financial services, fintech or a large corporate environment, with broad exposure to African markets and strong knowledge of Global Markets products, including Retail Foreign Exchange, Cross Border Payments, Remittances, , International Payments, Retail Investments and/or Equities Trading.
Additional Information
Behavioural Competencies:
- Articulating Information
- Challenging Ideas
- Convincing People
- Empowering Individuals
- Establishing Rapport
- Exploring Possibilities
- Making Decisions
- Providing Insights
- Pursuing Goals
- Resolving Conflict
- Showing Composure
- Team Working
Technical Competencies:
- Regulatory Management
- Control Frameworks
- Business Insights
- Client Business Case
- Local Market Knowledge
- Market Analysis
- Cross Border Payments
- Remittances
- Retail Foreign Exchange
- Equities Trading and Retail Investments
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Job Description
- The Universal Banking Team Leader is accountable for leading a branch-based sales team to deliver sustained revenue growth, deepened client relationships and a consistently excellent client experience.
- This role drives sales performance, embeds a strong client-centric culture, and ensures full compliance with regulatory, risk and conduct standards while developing a high-performing team aligned to market opportunity and business strategy.
Key Responsibilities:
- Accountable for driving sustained sales and revenue growth by identifying market opportunities, deepening existing client relationships and acquiring new business in line with branch financial targets.
- Responsible for leading, coaching and developing a team of Universal Bankers to build capability, accountability and a high-performance sales and service culture.
- Ensures a consistently excellent client experience by embedding a strong client-centric approach that delivers high-quality service, effective resolution of client needs and long-term relationship value.
- Oversees risk, compliance and conduct management across the branch, ensuring full adherence to FAIS, Fit and Proper requirements, internal policies and regulatory standards.
- Uses market insight, management information and performance data to optimise client coverage, resource allocation and branch execution.
Qualifications
- Bachelor of Commerce degree or an Advanced Certificate (NQF7 FAIS aligned qualification as per regulatory requirements) in a relevant field aligned to banking, finance, sales or management.
- RE1 and RE5 preferred.
Experience Required:
- 5 to 7 years’ experience within a retail or universal banking environment, with proven exposure to frontline sales and client engagement.
- At least 2 to 3 years’ proven leadership experience, managing and developing sales teams in a branch or client-facing environment.
- Demonstrated sustained sales performance track record, including achievement of financial and growth targets.
- Strong experience in risk management, compliance and conduct, including FAIS compliance and Fit and Proper requirements.
- Experience managing audits, operational risk, client complaints and regulatory adherence within a banking environment.
Behavioural Competencies:
- Adopting Practical Approaches and Producing Output
- Articulating Information and Convincing People
- Challenging Ideas and Exploring Possibilities
- Generating Ideas and Providing Insights
- Making Decisions and Showing Composure
- Following Procedures and Understanding People
Technical Competencies:
- Application & Submission Verification (Consumer Banking)
- Banking Process & Procedures
- Client Acceptance & Review
- Customer Understanding ( Consumer Banking)
- Processing
- Product Knowledge (Consumer Banking)
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Job Description
- To provide a high level of client investment service and administrative support to the team by ensuring timely processing of investment instructions and by being proactive and supportive in responding to client and business administrative enquiries and tasks.
Qualifications
- Type of Qualification: BCom or Similar
- Field of Study: Investment Administration
Experience Required
Asset & Portfolio Management
- Investment & Asset Management
- 1-2 years experience in investment administration including receipt of client orders, payments, risk reporting, FX’s, corporate actions, trade capture and settlements. Experience in transaction or client monitoring with knowledge of investment systems.
Behavioural Competencies:
- Following procedures and upholding standards
- Teamwork and communication
- Embracing change and showing composure
- Attention to detail and proactive problem-solving
- Time management and meeting deadlines.
- Positive attitude and showing resilience
Technical Competencies:
- Account Opening & Maintenance
- Attitude of Customer Experience
- Banking Process & Procedures
- Client Servicing
- Deal or Trade Life Cycles
- Heart of Customer Experience
- Mind of Customer Experience
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Job Description
- We are looking for an experienced, client-focused sales consultant with a proven sales track record to join our branch banking environment as a Universal Banker.
- This role is suited to a confident frontline banking professional who can engage clients, identify needs, provide appropriate banking solutions and contribute to sustainable sales growth while delivering excellent client service and meeting all risk, compliance and FAIS requirements.
Key Responsibilities:
- Engage clients across branch and related banking channels to understand their needs, resolve queries and provide appropriate banking solutions in line with service, product and legislative requirements.
- Identify sales and demand generation opportunities through client conversations, promote relevant banking products and channels, and contribute to branch sales and growth objectives.
- Open, amend, transfer and close client accounts in line with laid-down procedures, risk controls, KYC, POPIA and FAIS requirements.
- Assess client needs by reviewing account conduct, income and expenditure, scorecards and supporting information to provide informed recommendations and appropriate solutions.
- Educate clients on banking processes, digital functionality, self-service channels, product features and their rights and obligations in line with the Code of Banking Practice.
- Maintain accurate records, update required management information, adhere to team ways of work and contribute to a high-performing branch environment.
Qualifications
- National Certificate or equivalent NQF 5 FAIS-aligned qualification in a field related to banking, financial services, commerce, sales, client service or a related discipline.
- The candidate must meet FAIS Fit and Proper requirements.
Minimum Experience:
- 3 to 4 years’ experience in a branch banking, financial services, contact centre sales or client-facing sales environment.
- Proven sales track record with experience identifying client needs, promoting solutions, cross-selling and achieving sales or growth targets.
- Strong understanding of banking products, client servicing, account opening, application processing and customer acceptance requirements.
- Experience working in a regulated environment where adherence to risk, compliance, KYC, POPIA and FAIS requirements is critical.
- Confident client engagement capability with the ability to build rapport, ask the right questions, handle pressure and provide practical solutions.
Behavioural Competencies:
- Checking Things, Examining Information and Following Procedures
- Convincing People, Impressing People and Seizing Opportunities
- Establishing Rapport, Interacting with People and Inviting Feedback
- Developing Expertise, Developing Strategies and Exploring Possibilities
- Generating Ideas, Taking Action, Pursuing Goals and Meeting Timescales
- Embracing Change, Showing Composure, Team Working and Thinking Positively
Technical Competencies:
- Application & Submission Verification
- Banking Process & Procedures
- Client Acceptance & Review
- Customer Understanding
- Processing
- Product Knowledge
Method of Application
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