Job Vacancies at Sun International

    
Job Purpose

• Monitors the Operation to ensure gaming and procedural compliance and protection of Company assets, staff, and guests.

Education

• Matric Grade 12 with Math’s literacy and English fluency
• Gaming license 
• PSIRA C grade certificate
• Computer literate

Experience

• Basic surveillance monitoring training (Intro to Surveillance, Tables, Slots, Finance, Cashiering toolkits)
• 1-year experience in a gaming / financial auditing / law enforcement (e.g., SAPS, Security, Defence Force, etc.) environment an advantage
• Experience using surveillance /equipment an advantage.
• No Criminal Record

Skills and Knowledge

• Ability to work shifts that meet operational requirements.
• Ability to focus on a specific task for long periods of time.
• Good physical eyesight (with or without glasses or contacts) is a precondition to perform effectively.
• An ability to pick up simple changes in colour or movement.
• Quick recognition of essential details and the ability to home in on relevant points or characteristics.
• Level and consistency of sustained concentration - prolonged attention span.
• Distinguishing between incident criteria and background noise.
• Sensitivity to deviations from standard.
• Ability to remain focussed over time and maintain attention to detail.
• Speed of review ability.
• An ability to review visual screens efficiently and to pick up both detail and the broader context.
• Human Vigilance / the ability to be vigilant for sustained periods of time.

Key Performance Areas

• Reporting all incidents and significant events to the relevant Stakeholders.
• Prioritises reports according to the severity of the incident.
• Captures relevant data on the EOB.
• Compiles comprehensive reports where required.
• Reviews all video footage and other documentation/ reports relating to incidents, queries, and variances.
• Investigates all variances reported to the Surveillance Department
• Reports findings of the review
• All Gaming procedures are monitored against the relevant functions.
• Complete target reports / punter scans on all gaming areas as per unit specific schedule
• System checks, alarm conditions and interfaces conducted.
• Faulty equipment is reported and recorded.
• Issuing and checking of playing cards, where required and other gaming related equipment as per SOP
• Identifies, monitors, and actions significant events actioned as per SOP: punter scanning, jackpot verification, table activity, etc.
• Monitors all non-gaming procedures against the relevant function.
• Proactive monitors high risk areas and emergency response as per set out procedures.
• Record and retain evidence.

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Job Purpose

• Responsible for the planning, management and delivery of the infrastructure function, processes and team for the business unit including (but not limited to) building structures, plumbing, piping, painting, maintaining, and upgrading of information signage, and water functions according to legislation and standards with the objective of maintaining Infrastructure systems; and offering technical Infrastructure engineering support.

Education

• 4-Year Degree / National Diploma in Building Management

Experience

• Minimum of 5 years’ experience in an Infrastructure / facilities management position, maintaining and repairing emergency power backup systems, and all electrical and mechanical production equipment
• Project management experience
• Experience in managing contractors / suppliers.

Skills and Knowledge

Core Behavioral Competencies

• Motivating others / gaining co-operation
• Decision-making
• Training; coaching; keeping abreast of new developments in field
• Analysing / Diagnosing performance
• Reviewing - Assessing feasibility; assessing compliance; efficiencies
• Appraising / Developing Others including evaluating for recruitment, performance, coaching and training
• Controlling people and non-people resources
• Influencing & negotiating skills
• Attention to detail and quality
• Building Positive Working Relationships
• Customer Centricity & Stakeholder focus
• Drive for Results
• People Management

 Technical / proficiency competencies

• Project management
• Procurement and negotiation skills
• Building maintenance and repair methods
• Technical Management,
• Read and interpret building plans and specifications,
• Draw plans and write specifications /cost estimates for building repair and minor construction work
• Working experience of health & safety management and legislation
• Environmental management systems and legislation
• Budget Management
• Proficiency in MS Office, IFS & Pragma
• Preferably registered with the SAFMA / other accredited facilities / engineering bodies

Work conditions and special requirements

• Ability to work shifts that meet operational requirements.
• Physical ability to lift and control relevant machinery, and equipment and mobility to move around as per job requirements.

Key Performance Areas

Delivered Infrastructure Preventative Maintenance Plans

• Compile an Infrastructure preventative maintenance plan for the 12-month period for the business unit
• Benchmark Infrastructure facilities, fittings and systems with leading development trends and make recommendations for the improvement of current processes and standards
• Identify and investigate new development, environmental and energy-saving opportunities for the property
• Direct risk analyses i.t.o impact on short term profit margins vs. long term sustainability
• Communicate with all relevant Stakeholders internally at a unit and Group level and externally
• Conduct daily building and grounds walkabouts to inspect and audit building Infrastructure and address any risk areas 
• Manage and facilitate Infrastructure maintenance and upgrades according to 5-year plan
• Manage Infrastructure maintenance and repairs in line with 3-; 6- and 12 month preventative maintenance plan
• Establish and enforce testing programs; schedule repairs; coordinate shut-downs and installations

Maintained Infrastructure

• Co-ordinate Infrastructure maintenance and repair resources and team
• Organize and schedule work according to work orders; including estimating work-hour requirements; to make sure that all systems are in excellent working condition
• Source contractors for building infrastructure work relating to refurbishments and ensure work is completed to standard and within the budget
• Investigate, diagnose and resolve any escalated issues, risk areas and building Infrastructure repairs
• Conduct quality assurance on building infrastructure work and repairs
• Support the team with troubleshooting and resolution of queries relating to Infrastructure work
• Conduct business continuity planning
• Manage staff appearance and floor appearance/ functioning of equipment and systems
• Store and control Infrastructure assets; technical stock and parts orders and stock control
• Update site plan layout thus ensuring building capacity planning & monitoring

Infrastructure Project Plans & Implementation

• Define the scope and resources required to complete the project in collaboration with senior management
• Plans Infrastructure projects by determining specifications; and measures upon which the project will be evaluated at its completion
• Select contractors;
• Establish installation schedules; and plan shut-downs and installations;
• Integrate new or changes requirements with architectural and mechanical designs; verifying code requirements; updating cost estimates.
• Establish and maintain a formal, approved integrated project plan to guide project execution and control throughout the life of the project.
• Prepare and execute a quality management plan that describes the programme and project quality approach and how it will be implemented.
• Manage the execution of a project by making key decisions, exercising overall control, assigning and co-ordinating resources, and authorise and accept work delivery
• Completes Infrastructure projects by supervising installations; resolving design issues.
• Prepare for reviews to report on the progress of the programme
• Document and secure all project information

¿Infrastructure Compliance Standards & Governance

• Oversee the development and updating of policies and procedures for around building, plumbing, painting and carpentry.
• Oversee the development, communication and auditing of maintenance and engineering standards and processes for the business unit on a regular basis.
• Align practices with new legislative compliance around health, hygiene, safety, and the environment.
• Implement sufficient control measures (including systems and processes) & checks within each department to mitigate any financial risk to the business.
• Conduct weekly walkabouts of all fronts of house and back of house areas to monitor compliance.
• Drive a waste management culture and ensure all staff are trained.
• Work with internal stakeholders to identify risk areas and address these.

People Management

• Lead and motivate employees and promote positive working relationships, direction and support
• Lead and oversee departmental communication ensuring employee and management interaction
• Measure and develop plans to enhance employee engagement
• Identify and manage training, coaching and development requirements in line with strategic plans, e.g. skills shortages, succession plans, talent management
• Ensure competent levels of staff meet operational level requirements (right fit for the job)
• Source and Select talent as per EE plan to build the future food and beverage talent pipeline
• Performance Manage and coach reporting managers to ensure KPA’s are achieved
• Manage employee relations within the function including monthly staff / management meetings

Budget Management

• Collaborate with the Maintenance Management to manage the budget for the Infrastructure function including:
• Budget
• Cost management
• Capex
• PIP and forecasting
• Financial reporting on project expenditure and progress
• Monitor and approve all budgeted project expenditures
• Assess the impact of deviations on the project and overall programme, and report results to key stakeholders.
• Evaluate the outcomes of the project as established during the planning phase

Stakeholder Engagement

• Engage with internal customers to understand challenges; issues; development and repair related requirements
• Provides internal stakeholders with updates of Infrastructure, outages and scheduled shutdowns 
• Engage and manage the performance of suppliers and contractors
• Engage with management with regards security; health and safety and critical technical breaches or anomalies
• Communicate plans, objectives and results to complex operational team; maintenance management team and employees

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Responsible and accountable for the effective delivery of the Customer loyalty programme and on-site customer services support and the growth and hygiene of the MVG Database

Education

• Grade 12
• 3-Year Degree in Marketing is preferred

Experience

• At least 6 years’ experience with 3 years at a management level; preferably within the casino industry including:
• Two (2) years database marketing and analysis experience
• Bally EGS or other experience in relational database software preferred – an advantage.
• Knowledge and experience with loyalty programmes

Skills and Knowledge

• Analytical skills
• Planning
• Decision-making
• Evaluating / Developing
• Influencing others
• Reviewing / evaluating (feasibility / compliance / alternatives/etc)
• Controlling & directing resources
• Stakeholder Relationship Management
• Representing & Marketing
• Presenting
• Customer orientation
• Strong English Verbal & Written Communication skills
• Business Acumen
• Digital acumen
• Statistics
• Financial Management
• Emotional resilience
• Business Intelligence interpretation
• Advanced Excel; Bally EGS, QlikView
• Project management
• InQuba / Clara bridge (system knowledge developed on the job)

Key Performance Areas

Delivered Direct Marketing Campaigns

• Have a clear understanding of consumer regulations and legislation and competitor direct marketing offerings.
• Perform an analysis and interpretation of data to understand unit customer trends using business intelligence tools and Data and make recommendations to address gaps and opportunities.
• Understand current campaign details.
• Communicate to relevant stakeholders at the business unit and elicit buy-in for the campaigns.
• Allocate resources for delivery of direct marketing campaigns at a unit level.
• Conduct quality assurance on offers and content to ensure a seamless execution of the campaign.
• Report and provide feedback to Group marketing on the success of various direct marketing campaigns.

Customer Loyalty Programme Management

• Oversee the effective functioning of the MVG desk.
• Communicate and ensure that all employees are proficient in the details of the MVG loyalty programme and benefits, as well as current promotions.
• Monitor and audit the data hygiene in the Bally EGS system.
• Oversee the promotion of the MVG Loyalty programme to maximise sign ups to the programme.
• Be present at MVG events to build and maintain positive and sustainable relationships with MVG guests.
• Oversee the development and updating of standard operating procedures and governance surrounding the customer loyalty programme, specifically around the redemption of points and the issuing of rewards.
• Track and reconcile expenses to allocated budget.
• Conduct financial PIP forecasts in line with expected costs.

Customer Services Case Management

• Monitor guest correspondence and dashboards received via Group Customer services.
• Respond to guests to acknowledge their response and redirect queries through to departments to resolve or provide feedback.
• Monitor the case with the department until feedback is complete or resolution is achieved.
• Follow-through and manage stakeholders to ensure the resolution of outstanding issues.
• Deal with any escalated customer issues or delays identified.
• Update the customer services system with regards the resolution of complaints, queries / requests

Stakeholder Relationship Management

• Manage the development and delivery of internal communication messaging around direct marketing campaigns, the loyalty programme, and its benefits to all staff to ensure cohesive messaging aligned to corporate brand and corporate culture.
• Source and select providers to assist in meeting direct marketing deliverables.
• Communicate with vendors with regards requirements for specific campaigns, leveraging relationships to optimise the campaign within the set budget.
• Negotiate pricing to the mutual benefit of parties.
• Liaise with management to evaluate the post-mortem of marketing campaigns.
• Liaise with gaming stakeholders with regards special requests and requirements for MVG card holders, promotions, campaigns, etc.

People Management

• Manage staff conditions of employment, e.g., attendance, absenteeism, leave, adherence to policies and procedures.
• Manage productivities and payroll costs for the department.
• Identification of employee training needs
• Perform on the job training and coaching to close developmental gaps and build succession for a talent pipeline within the department.
• Manage employee relations within the department.
• Staff communication and motivation
• Performance contracting, reviews and development.
• Provides resources and removes obstacles to performance.
• Recruit and resource for talent for positions within the department
• Onboarding of new staff members