Surveillance Mon Officer - Sibaya at Sun International

    
Job Purpose

• Monitors the Operation to ensure gaming and procedural compliance and protection of Company assets, staff, and guests.

Education

• Matric Grade 12 with Math’s literacy and English fluency
• Gaming license 
• PSIRA C grade certificate
• Computer literate

Experience

• Basic surveillance monitoring training (Intro to Surveillance, Tables, Slots, Finance, Cashiering toolkits)
• 1-year experience in a gaming / financial auditing / law enforcement (e.g., SAPS, Security, Defence Force, etc.) environment an advantage
• Experience using surveillance /equipment an advantage.
• No Criminal Record

Skills and Knowledge

• Ability to work shifts that meet operational requirements.
• Ability to focus on a specific task for long periods of time.
• Good physical eyesight (with or without glasses or contacts) is a precondition to perform effectively.
• An ability to pick up simple changes in colour or movement.
• Quick recognition of essential details and the ability to home in on relevant points or characteristics.
• Level and consistency of sustained concentration - prolonged attention span.
• Distinguishing between incident criteria and background noise.
• Sensitivity to deviations from standard.
• Ability to remain focussed over time and maintain attention to detail.
• Speed of review ability.
• An ability to review visual screens efficiently and to pick up both detail and the broader context.
• Human Vigilance / the ability to be vigilant for sustained periods of time.

Key Performance Areas

• Reporting all incidents and significant events to the relevant Stakeholders.
• Prioritises reports according to the severity of the incident.
• Captures relevant data on the EOB.
• Compiles comprehensive reports where required.
• Reviews all video footage and other documentation/ reports relating to incidents, queries, and variances.
• Investigates all variances reported to the Surveillance Department
• Reports findings of the review
• All Gaming procedures are monitored against the relevant functions.
• Complete target reports / punter scans on all gaming areas as per unit specific schedule
• System checks, alarm conditions and interfaces conducted.
• Faulty equipment is reported and recorded.
• Issuing and checking of playing cards, where required and other gaming related equipment as per SOP
• Identifies, monitors, and actions significant events actioned as per SOP: punter scanning, jackpot verification, table activity, etc.
• Monitors all non-gaming procedures against the relevant function.
• Proactive monitors high risk areas and emergency response as per set out procedures.
• Record and retain evidence.