Job Vacancies at Vega School

About the Job

Job Purpose:

• Responsible for initiating, building and managing relationships with prospective students through every stage of the recruitment process (Lead, Appointments, Applications and Registrations) and report on individual sales activities per set targets.
• To achieve appointment, application and registration targets and implement campus sales and marketing initiatives and plans aimed at attracting students to apply for full-time and part-time undergraduate and postgraduate qualifications.

Working Hours:

• 08:00 – 17:00 Monday to Friday

Education:

• Three year Diploma or Degree in PR/ Business/ Marketing/ Communications/Sales

Functional Competencies:

• Customer service orientated
• Target driven and ability to work well under pressure
• Professional and confident
• Excellent presentation skills
• Outgoing and passionate
• Good telephone etiquette
• Proactive and highly self-motivated
• Computer literacy
• Ability to work as a team player and individually
• Must be able to travel
• Own transport is required

Work Experience:

• 2 years sales experience.
• Experience in managing and closing sales cycle.
• Experience in working on a Customer Relationship Management software.
• Experience in the higher education industry.

Key Performance Areas:
Student Acquisition:

• Achieve monthly / annual individual appointment and application targets.
• Plan, schedule and attend visits to allocated schools and universities for expos, career fairs, presentations, Gen V workshops, graduate recruitment programmes (GRP).
• Represent IIE-Vega at open days, expos, career fairs, presentations, Gen V workshops, graduate recruitment programmes (GRP) and other campus-based events favorably to generate interest in full-time / part-time qualifications and quality leads.
• Initiate appropriate sales drives and promotional activities to generate leads / enquiries and to convert enquiries into applications.
• Attending to all leads and enquiries within an hour (during normal business hours, on weekdays).

• Continuous monitoring and assistance of all queries (website, email, telephonic, TAWK, WhatsApp) with the intent to convert into applications.
• Maintains adherence to quality standards and guidelines to ensure the best customer service for both brands, at all times.
• Achieve monthly / annual individual registration targets.

Relationship Management:

• Establish and foster productive relationships with teachers, principals and other relevant partners.
• Build and manage relationships with current students (rollover), prospective students (new) and their parents at all relevant touchpoints during the application process to the standards agreed.
• Attend to queries from students / parents timeously to ensure a positive service experience for prospective students.
• Conduct appointments with prospective students to gain insights into their needs and provide feedback on the appropriate IIE-Vega qualification that suits their needs.
• Keeps regular records (STASY, appointment forms) of interaction/ engagement with prospective students (telephone conversations / appointments / email enquiries / open days / events).
• Receive, evaluate, process and report on applications and registrations from prospective students.
• Provide applicants with regular feedback on their application status and implement regular sales and marketing initiatives to convert applications into registrations.

Database Administration:

• Capture data in respect of student leads, appointments, applications and registrations timeously and accurately into STASY.
• Complete STASY workflow to ensure that automated communication triggers are maintained.
• Keep updated records of interactions/ engagement with prospective students (telephone conversations / appointments / email enquiries / open days / events).
• Keep accurate record of the conversions from application to registration using the registration report and STASY.

Sales Administration:

• Creation of student file containing the student’s relevant application documents (Student ID, latest results, application form, POP).
• Capturing and reporting of all appointments into STASY and to MS Teams folder.
• Processing of applications on STASY ensuring accurate capturing of all student information.
• Request application confirmation letters.
• Prepare sales figures and statistics as required
• Follow up on payments for applications, pre-registrations, and registrations.
• Request study visa letters / conditional registration letters where applicable timeously.
• Follow the appropriate admission processes. Upload admission queries to STASY / SATS where required.

Working Conditions:

• Campus Environment
• Must be able to work on evenings and Saturdays when required.

Equity Statement:

• Preferably equity candidate.

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About the Job

Job Purpose:

• To achieve sales targets and implement campus sales and marketing initiatives and plans aimed at attracting students to register for graduate and post graduate qualifications as well as short learning programmes.
• Responsible for initiating and managing relationships with prospective students at every stage of the recruitment process to get them to register for Vega qualifications and report on campus sales activity per set targets.

Working Hours:

• 08:00 – 17:00 Monday to Friday

Education:

• Grade 12
• Marketing degree or related qualification

Functional Competencies:

• Customer service orientated
• Target driven and ability to work well under pressure
• Professional and confident
• Excellent presentation skills
• Outgoing and passionate
• Good telephone etiquette
• Proactive and highly self-motivated
• Computer literacy
• Ability to work as a team player and individually
• Must be able to travel
• Own transport is required

Work Experience:

• 2 years sales experience.
• Experience in managing and closing sales cycle.
• Experience in working on a Customer Relationship Management software.
• Experience in the higher education industry.

Key Performance Areas:
Student Acquisition

• Achieves sales targets set for qualifications and / or short learning programmes.
• Plans and schedules visits to allocated/ agreed schools / universities.
• Visits and delivers presentations to schools / universities as per the minimum requirements of x amount of schools per week, month and year.
• Initiates appropriate sales drives and promotional activities on and off campus so as to convert enquiries into enrolments and thus meet student intake targets, annually.
• Participates in campus promotional activities to promote graduate and post graduate studies to existing students including career fairs, open days etc.
• Daily monitoring and assistance of website enquiries and applications telephonically and via email within an hour (during normal business hours, on weekdays), which aims to assist with sales targets per Student Advisor.
• Daily participation and service delivery on tawk & WhatsApp which ultimately aims to lead to converted student acquisition.
• Creation of Student File containing the correct collation and generation of the respective documents required per student file and ensuring the follow up of outstanding documentation of the student.

Relationship Management

• Builds and manages relationships with students, prospective students and their parents at all relevant touchpoints during the application and / or enquiry process to the standards agreed
• Attends to queries from students / parents either face-to-face, telephonically or on line, within an hour (during normal business hours, on weekdays), ensuring that prospective students have a positive service experience.
• Receives, evaluates and processes applications from prospective students.
• Establishes and fosters productive relationships with teachers, principals, corporates and other relevant partners.
• Ensures registration procedures are followed.
• Conducts interviews with prospective students and provides feedback of those interviews.
• Liaises with Academic Operations Co-Ordinator for acceptance letters, ensuring proper tracking of requests pending and letters issued.
• Liaises with Student Relations Co-ordinator on student registrations.
• Keeps records of student interaction and engagement and tracking telephone conversations and ensuring the hard copy file is updated and not only CRM tracking.

Sales Administration:

• Prepares sales figures and statistics as required.
• Compiles reports as requested.
• Follows up on payment for applications and registration deposits.
• Reconciles paid applications with registrations.
• Liaises with Academic support to ensure acceptance letters have been disseminated. Tracking letters sent versus those pending.
• All online website enquires and applications to be sent a follow up email/s and receive courtesy telephone call.
• All tawk & WhatsApp prospects to receive the necessary documentation and follow up. Ensure adequate record keeping.
• Ensuring student files are professional, up to date and contains on the respective student documentation, statement of results, ID, proof of payment, NBT paperwork and other documentation.

Working Conditions:

• Campus Environment
• Must be able to work on evenings and Saturdays when required.

Equity Statement:

• Preferably equity candidate.