Job Vacancies at Vodafone Global Enterprise

Role Purpose/Business Unit:

• The role of the Specialist: Network Operations is accountable for the delivery of the relevant operational SLA and KPIs defined in FFO contracts, supervise outsourced partners, ensuring the delivery of network performance targets, supporting to build and operate best network. Serve as primary partner interface for all stakeholders

Your responsibilities will include:

• Manage all escalations to and from VDC as well the Operational relationships with partner Suppliers and internal teams.
• Identification of potential process issues and implementation of improvement plans.
• To assist FFO Partner to resolve faults on the BSS RAN and transmission network timeously and reduce downtime.
• Drive regular operational performance reviews (daily & weekly) with all outsourced partners, in line with the defined governance requirements.
• Manage trouble tickets and act as a single point of management escalation for all open issues.
• Diagnose network faults, quality faults and rectify or recommend corrective measures when necessary to improve network availability in the region
• Support and resolve network degradation in order to improve customer experience and benchmark performance.
• To provide technical support to Regional TX, RPO & ANOC on all Maintenance and TX related faults in the network.
• Accountable for Technical Assurance, operational management of RAN vendors and technical support for new products integration in our RAN network.
• To manage and support logistics around implementation of projects.
• Conduct site acceptance (quality control) on work done by contractors to ensure that the set standards are met and all policies and procedures are compiled to and liaise with the different role-players (Planning, Customer Care, ANOC, Installations, Property, External parties) and provide support in order to ensure effective communication and feedback as well as to enhance cooperation.
• Perform quality assurance and acceptances on delivery of commissioned RAN systems. Review invoices from the suppliers and approve in conjunction with Radio operations manager/regional EHOD/FFO EHOD.
• Assist in driving network improvement projects related to power upgrades and cooling on BTS sites in the region.
• To provide weekly and monthly reports on network performance and availability
• Ensure that all Safety, Health and Environmental standards are complied with.

The ideal candidate for this role will have:

• Matric/Grade 12 (Essential).
• Relevant 3-year Degree/National Diploma in Electrical Engineering (BSc, B. Tech, S4, N6, T3) (Essential) or relevant equivalent qualification.
• Minimum of 3 years’ experience in radio networks maintenance.

We make an impact by offering:

• Enticing incentive programs and competitive benefit packages
• Retirement funds, risk benefits, and medical aid benefits
• Cell phone and data benefits, advantages fibre connection discounts, and exclusive staff discounts offered in collaboration with partner companies

Closing date for Applications:18 August 2025. 

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Role Purpose/Business Unit:

• To ensure regional Transmission and Radio Access Network projects are completed according to set schedules and within budget by liaising with different role players, applying sound project management principles and reporting on progress.

Your responsibilities will include:

• To manage all aspects of Transmission and Radio Access Network roll-out and upgrade projects
• To liaise with different role players (planning, maintenance, installations, property, central project management and other regions, stores, etc) to ensure projects are completed according to set schedules and within budget.
• To conduct weekly contractor and supplier project team meetings to ensure progress of projects to schedule and set requirements.
• To request purchase orders to ensure that projects are completed as per the set roll-out schedules, within the set budget and up to Vodacom quality standards.
• To enter into price negotiations with proposed suppliers to ensure that all projects are completed within budget and ensuring a cost saving on Capex expenditure.
• To compile a scope of work and a bill of materials for individual projects in accordance to company policies and procedures as well as set standards in the industry.
• To conduct site acceptance and ensure that site adhere to Vodacom quality standards.
• To conduct the financial acceptance of projects and ensuring that all was done in accordance with quotes and requests provided as well as to set company standards.
• To ensure data integrity on all databases in order to track progress on projects as well as to report monthly on all aspects within the Project management environment (Local PO’s, foreign PO’s, stats, values, etc.)

The ideal candidate for this role will have:

• Matric and Three-year degree/Diploma qualification in Project Management /Engineering
• Certificate in Project Management (desirable);
• Drivers Licence Code 08 (essential)
• Computer Skills
• Information Management
• Risk Management
• Scoping of Projects
• Advanced Excel
• Project Management
• GSM, UMTS, LTE, 5G and Transmission(Fiber and microwave) general knowledge
• 3 years' experience in managing projects (essential)
• 1 year experience in business management / finance / budget control (desirable)
• Cellular or Transmission Telecommunications experience (essential)

We make an impact by offering:

• Enticing incentive programs and competitive benefit packages
• Retirement funds, risk benefits, and medical aid benefits
• Cell phone and data benefits, advantages fibre connection discounts, and exclusive staff discounts offered in collaboration with partner companies

Closing date for Applications: 18 August 2025. 

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Role Purpose:

• To manage all data required for the Payments and Claims Query Reporting when Vodacom’s goods and Services are sold to our subscribers

Your responsibilities will include:

Data Analysis & Reporting

• Analyze large datasets from multiple sources (e.g., billing, CRM, ERP) to extract financial insights.
• Develop and maintain financial dashboards and reports using Power BI and Excel.
• Automate recurring financial reports and ensure data accuracy and consistency.
• Perform variance analysis, forecasting, and budgeting support.
• To respect and maintain confidentiality of data.

Data Engineering & Management

• Design and maintain SQL-based data pipelines to support financial reporting needs.
• Ensure data integrity, quality, and governance across financial datasets.
• Collaborate with IT and BI teams to optimize data architecture and performance.

Finance Support

• Assist in month-end and year-end financial processes with data-driven insights.
• Support revenue assurance, cost analysis, and profitability tracking.
• Translate financial requirements into technical specifications for data solutions.
• Trade Partner Support
• To carry out weekly TPI payments for all partner types and provide the necessary reporting thereof
• To resolve claim-related queries submitted by Trade Partners via Remedy
• To perform the weekly and monthly reporting as required for month-end purposes
• To timeously prepare, review and maintain all SOX-related controls/documents
• To manage ad hoc projects to drive automation within the Dealer Commissions environment

The ideal candidate for this role will have:

• Matric - essential
• Bachelor’s degree in Finance, Data Science, Computer Science, or related field
• Professional certifications (e.g., Microsoft Power BI, SQL, CIMA/ACCA) are a plus
• 2-5 years of experience in SQL’s, Power BI and Financial/Data Modelling
• Must have Excel Advanced experience/qualifications
• 3 Years or more Reporting experience
• Experience in dealing with Internal and External Parties to resolve queries 
• Experience in dealing with senior Execs & key stakeholders
• Experience in extracting data and organizing it in meaningful formats.

Job Knowledge:

• Reconciliation and Reporting Tools/Models
• MS Excel advanced – Power BI 
• Eppix/Siebel/Infoweb - advantageous
• SQL’s – advanced
• Strong IT skills
• Database Understanding.
• Ability to work with large datasets.

Job Related Skills:

• Interpersonal skills  
• Problem resolution skills
• Excellent communication skills – both written and spoken
• Time Management Skills
• Attention to detail

Technical Skills

• Advanced Excel (Power Query, PivotTables, VBA/macros a plus)
• Power BI (DAX, data modeling, dashboard design)
• Advance SQL (complex queries, sql tuning)
• Experience and knowledge with data warehousing/ETL processes
• Familiarity with cloud platforms (Azure, AWS, or GCP) is advantageous

Finance Knowledge

• Strong understanding of financial principles (P&L, balance sheet, cash flow)
• Experience working with finance teams or in a finance function
• Telecoms industry experience is highly desirable

Soft Skills

• Strong analytical and problem-solving skills
• Excellent communication and stakeholder engagement
• Ability to work independently and manage multiple priorities

We make an impact by offering:

• Enticing incentive programs and competitive benefit packages
• Retirement funds, risk benefits, and medical aid benefits
• Cell phone and data benefits, advantages fibre connection discounts, and exclusive staff discounts offered in collaboration with partner companies

Closing date for Applications: 19 August 2025. 

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Role Purpose/Business Unit:

• The Solutions Architect for Cyber Security will be responsible for designing, implementing, and managing security solutions for our customers.
• This role requires a deep understanding of security protocols, risk management, and compliance requirements.
• The ideal candidate will have a strong technical background and the ability to communicate complex security concepts to both technical and non-technical stakeholders.

Your responsibilities will include:

Customer Engagement:

• Work closely with customers to understand their security needs and requirements.
• Provide expert advice on security solutions and best practices.

Design and Implement Security Solutions:

• Develop and oversee the implementation of tailored security architectures for customers.
• Ensure security solutions align with customers' business objectives and regulatory requirements.
• Single point of contact for the sales team at our clients for new requirements or questions in cybersecurity

Risk Assessment and Management:

• Conduct security assessments for customers to identify vulnerabilities.
• Develop and implement risk mitigation strategies for customer environments.

Policy Development and Compliance:

• Assist customers in creating and enforcing security policies and procedures.
• Ensure customer compliance with industry standards and regulations (e.g., GDPR, HIPAA).

Incident Response and Management:

• Coordinate and manage responses to security incidents and breaches for customers.
• Develop and maintain incident response plans for customer environments.

Collaboration and Communication:

• Work closely with internal teams and customers to ensure seamless integration of security solutions.
• Communicate security strategies and solutions to customer stakeholders.

Continuous Improvement:

• Stay updated with the latest security trends and technologies.
• Continuously improve security architectures and processes for customers.

Additional Responsibilities:

• Provide technical guidance on the deployment and configuration of security solutions for customers.
• Participate in pre-sales solution discussions with clients.
• Maintain knowledge in other practice areas outside the chosen focused practice areas.

The ideal candidate for this role will have:

• Bachelor's , National Diploma or Master's degree in Computer Science, Information Technology, or a related field.
• Relevant certifications such as CISSP, CISM, or Microsoft Certified: Cybersecurity Architect Expert.
• Must have working technical knowledge of security technologies (across multiple domains such as Firewalls, WAF, SASE, SIEM, MDR, XDR, Threat Intelligence, SOAR etc.);
• More than 8 years experience in Cyber Security with at least 5 years in technical solutions and presales
• Proven experience in designing and implementing security solutions for customers.
• Strong understanding of network infrastructure and security protocols.
• Experience with cloud security platforms
• Experience in leading proposal response to RFPs, development of proposals, clarifying requirements, confirming scope
• Experience interfacing with Client stakeholders to showcase value proposition
• Demonstrated creativity in complex problem solving and ability to work under pressure

Desired Skills and Experience:

• Proficiency in cloud security, network security, and identity and access management.
• Experience with security tools and technologies (e.g., firewalls, intrusion detection systems).
• Strong analytical and problem-solving skills.
• Excellent communication and interpersonal skills.
• Knowledge of advanced malware detection and forensic tools.
• Experience with security governance, risk, and compliance (GRC) frameworks.
• Familiarity with security standards and best practices (e.g., ISO 27001, NIST).

We make an impact by offering:

• Enticing incentive programs and competitive benefit packages
• Retirement funds, risk benefits, and medical aid benefits
• Cell phone and data benefits, advantages fibre connection discounts, and exclusive staff discounts offered in collaboration with partner companies

Closing date for Applications: 19 August 2025. 

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Role Purpose/Business Unit:

• The Senior Solutions Architect role is based within the Cloud Hosting and Security business.
• The role of the Senior Solutions Architect is to interact with customers to gather technical requirements, architect customer IT Infrastructure and compile solution proposal documentation in the Cloud and Hosting Services space as part of the Sales process

Your responsibilities will include:

• Responsible for technical exchanges and key customer opportunity insights during the pre-sales phase of key customers
• Operates as a Cloud expert in the areas of IaaS, PaaS, SaaS cloud Integration and cloud native technology
• Based on Microsoft Cloud's cloud product and solution capabilities, responsible for demand analysis, solution design, POC verification, and traditional IT cloud solution design for public cloud projects
• Provide a solution focused consultancy service to clients across SMMEs, business partners and retail customers
• Keeping abreast and insight of competition, competitive issues, and products
• Collaborate with sales (BDM), R&D and other teams to ensure the continuous operation of key customers
• Build and maintain productive relationships with key clients, internal groups within the company, suppliers and partners.
• Deliver presentations to customers on existing and emerging technologies as well as the benefits or impact of these on customers.
• Identify opportunities within client environments for solutions or new product development
• Respond to business and wholesale customer queries as per request for information (RFI) and request for proposal (RFP) documents
• Conduct research on and keep abreast of ICT trends to identify new product opportunities. Utilise solution design experience and expertise to provide input into and create architecture for new product development
• Regularly meet with the internal parties, e.g., Products and Engineering teams; as well as external parties; e.g. suppliers and partners; in order to understand internal and external roadmaps, technology strategies and product strategies
• Review and assess all existing products and services or those being considered by Vodacom in terms of its applicability and impact on business customers.

The ideal candidate for this role will have:

• 5 - 8 Years relevant experience in IT or Engineering (essential)
• 3-year Degree or Diploma in IT or Engineering related field (essential)
• Azure Cloud Solutions Architect Professional Certifications and other relevant Public Cloud certifications across AWS and others are beneficial.
• Experience working within client/partner and consulting organizations
• Experience migrating or transforming legacy customer solutions to the cloud
• Previous experience with cloud migrations and app modernisation projects is advantageous
• Experience with creating AI solutions and creating security offerings leveraging the Microsoft cloud is advantageous

Knowledge:

• Sound cloud solution architecture or technical sales experience in developing ICT technologies, cloud native solution.
• Knowledge in IT trends with historical Public Cloud (Microsoft, AWS etc.)solutioning experience
• Knowledge on open-source technology landscape, IaaS, PaaS and SaaS
• Skills in business sense, problem solving, project management and analytical.
• Great communication skills, team spirit, and a can-do attitude.
• Knowledge of identifying, developing, negotiating, and closing large-scale IT and cloud technology deals
• Direct sales experiences with account or partner sales approach will be a plus

We make an impact by offering:

• Enticing incentive programs and competitive benefit packages
• Retirement funds, risk benefits, and medical aid benefits
• Cell phone and data benefits, advantages fibre connection discounts, and exclusive staff discounts offered in collaboration with partner companies

Closing date for Applications: 19 August 2025. 

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Role Purpose/Business Unit:

• We are seeking a technically skilled System Analyst with a strong inclination toward software development to join our dynamic team.
• This role is ideal for someone who thrives in a hybrid environment of systems analysis and hands-on coding, with a passion for designing, implementing, and optimizing enterprise-grade solutions.
• Familiarity with Genesys Cloud is a significant advantage.

Your responsibilities will include:

• Collaborate with business stakeholders to gather and analyze system requirements and define MVPs.
• Design and document technical solutions that align with business goals.
• Develop, test, and deploy custom applications and integrations, primarily in an API-driven environments.
• Act as a technical liaison between business and technical teams to ensure cohesive delivery.
• Work closely with DevOps and QA teams to ensure smooth CI/CD pipelines and high-quality releases.
• Support and enhance existing systems, identifying opportunities for automation and performance improvements.
• Collaborate with stakeholders and business teams to deliver Genesys Cloud contact center solutions that align with business objectives.

The ideal candidate for this role will have:

• Degree or diploma in Computer Science, Information Technology, or related field.
• Experience in the telecommunications industry is a plus.
• Experience with cloud platforms (AWS, Azure, or GCP).
• Knowledge of CI/CD tools (e.g., GitLab CI, Jenkins).
• Exposure to contact center technologies and customer experience platforms.
• Strong communication and stakeholder engagement skills.
• 3–5 years of experience in a System Analyst or Developer role.
• Strong proficiency in at least one modern programming language (e.g., JavaScript/Node.js, Python, Java, or C#).
• Solid understanding of RESTful APIs, microservices, and cloud-native architectures.
• Experience with Agile methodologies and tools (e.g., Jira, Confluence).
• Proven ability to translate business requirements into scalable technical solutions.
• Familiarity with Genesys Cloud CX, including API integrations, routing strategies, and IVR flows.

Why Join Us?

• Work on impactful projects that shape customer experience.
• Collaborate with a forward-thinking, agile team.
• Access to continuous learning and development opportunities.
• Competitive salary and flexible work arrangements.

We make an impact by offering:

• Enticing incentive programs and competitive benefit packages
• Retirement funds, risk benefits, and medical aid benefits
• Cell phone and data benefits, advantages fibre connection discounts, and exclusive staff discounts offered in collaboration with partner companies

Closing date for Applications: 20 August 2025. 

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Role Purpose/Business Unit:

• Provide support for the Converged Charging System and other IN Telecoms systems and services
• Provide input to solution architecture, strategy and design for the Converged Charging System and other IN Telecoms systems and services
• Development of Application Code or scripts to help in optimising Operations and Support of the Converged Charging Environment
• Research and investigation into latest technology to be incorporated on prepaid network to ensure stability, innovation and cost saving. This includes research into Digital Technologies like AI and Robotics
• Provide input into product development and support of Converged Charging System and other IN Telecoms systems and services.
• Maintain availability targets on Supported systems and services.
• Provide support to Customer Care and Billing Counterparts
• Ensure business continuity in place for prepaid systems and services
• Capacity planning on Supported systems and services

Your responsibilities will include:

• Routine system preventative and corrective maintenance on IN Telecoms systems. Procedures are to be reviewed and amended on an on-going basis, looking for more optimal ways of carrying out these system/application checks.
• Support of IN Telecoms systems and services, core system being the Converged Charging system
• Provide high level support to customer care regarding customer queries on prepaid transactions performed
• Provide high level support to junior members in the IN Telecoms team
• Focus on system, application and database administration and optimisation. This includes all possible tasks required on supported systems. Assistance can be obtained from vendors with the aim of carrying out those tasks going forward.
• Monitor and manage IN Telecoms service availability of 99,98%. Find effective and efficient means of ensuring this availability target is achieved. This includes proactive monitoring and detection of problems, improved means of ensuring resilience/redundancy and improved means of restoring service when interruptions to service are experienced.
• High level and operational support.
• Proactively monitor, manage and optimise resource/capacity utilisation
• Event and fault management.
• Configuration management
• Compilation of operational manuals on all systems.
• Compilation of statistical and fault reporting system. 
• Controlling supplier/vendor trouble tickets.
• System Security and Backup Administration.
• Service Desk Administration.
• Co-ordinate and facilitate meetings.
• Follow ISO Quality Assurance Procedures.
• Maintain technical library and documentation.
• Compiling and distribution of job orders as per change management procedures.
• Liasing with BSG, WASPS, NMC Suppliers/Vendors and other divisions within Vodacom on a daily basis.
• Proactive involvement in projects related to architecture changes, upgrades and the implementation of new systems and services. This includes high involvement in design, testing, implementation and comprehensive monitoring once new systems and services are implemented.
• Ensuring systems and applications are performing optimally. This includes collecting data, analysis and executing required actions.
• Constantly look at ways of being proactive to issues that occur on system and application level
• Investigation into support tools that will assist in operations being increasingly effective and efficient
• Investigation into replacement systems and applications to improve performance as well as save capex and opex costs
• Disaster recovery planning and implementation on supported systems
• Security and SOX administration on supported systems

The ideal candidate for this role will have:

• Degree or Diploma in Engineering or Computer Science or equivalent tertiary qualification 
• Rotational after hour’s standby duties and overtime        
• Provide high level support to junior team members (office hours and after hours)
• Must be willing to travel
• Must be in possession of a valid driver’s license
• Must be willing to work across INTSS departments
• Must be willing to work irregular hours
• Must be willing to take management delegation when required

Core competencies, knowledge, and experience:

• Computer applications
• Analytical thinking
• Problem solving
• Interpersonal
• Communications
• Time management
• Technical Writing
• System Architecture
• Co-ordinating
• Implementation
• Creativity
• Presentation
• Facilitation
• Decision making                                                   
• Supervisory and mentoring skills
• GSM network (intermediate to advanced)
• Mobile Telecommunication Industry (advanced)                                         
• Intelligent Networks (advanced)
• Prepaid/Postpaid Charging (advanced)                 
• Converged Charging systems (advanced)                    
• System and application monitoring applications (advanced)
• Operating systems (Unix – advanced, Linux - advanced)
• Database administration (Oracle – intermediate, MYSQL - intermediate)
• Intelligent networks and technology (advanced)
• Business Ethics (intermediate)
• Engineering Standards (advanced) 
• Business Processes (advanced)
• 3-5 years Telecommunications experience
• 3-5 years Prepaid/Postpaid Charging Experience (OCS/CCS)
• 3-5 years advanced experience on Java/C/C++  based applications and UNIX related systems and applications.
• Software Development Experience will be advantageous.
• Experience on Digital Technologies like Big Data, AI, Robotics/Automation will be advantageous.
• Advanced Experience in UNIX, UNIX ADMIN, and TCP/IP.
• Advanced Experience in Database admin on Oracle and MySQL
• Advanced Experience on the Microsoft Office package, i.e. MS Word, MS Excel and MS Power Point

We make an impact by offering:

• Enticing incentive programs and competitive benefit packages
• Retirement funds, risk benefits, and medical aid benefits
• Cell phone and data benefits, advantages fibre connection discounts, and exclusive staff discounts offered in collaboration with partner companies

Closing date for Applications: 19 August 2025 

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Role Purpose/Business Unit:

• Are you passionate about digital innovation and ensuring robust governance in a fast-paced environment?
• Join our dynamic team as the Manager of Risk & Compliance for E-Commerce and Digital Lifestyle Services.
• This role offers a unique opportunity to shape the future of digital financial services while ensuring compliance, security, and operational excellence.
• VodaPay is an e-commerce Super App ecosystem which comprises of various mini-apps and the Digital Lifestyle Services portfolio comprises of multiple internal and external content services, such as Direst Charge to Bill (DCB) and WASP products and services.
• To lead and embed risk and compliance frameworks across VodaPay and Digital Lifestyle Services, ensuring alignment with regulatory standards, Vodacom Group policies and best practices. This role is pivotal in enabling secure and compliant digital innovation.
• The role will proactively identify, assess, and mitigate risks while embedding a strong compliance culture across digital financial services and lifestyle platforms products and services. 

Your responsibilities will include:

Regulatory and Legislative Compliance Monitoring:

• Establishing a compliance and governance Fintech framework for the E-Commerce Vodapay Super App and Digital Lifestyle Services across all the Vodacom
• Financial and Digital Services business, its local and international suppliers and its respective consumers.
• Engaging with various departments across Vodacom to creating and embedding the cyber security, data security and data governance frameworks into the E-commerce and digital business. 
• Supporting the business with commercial discussions, with local and international third-party suppliers/providers.  Ability to translate and embedding PASA,ICASA, WASPA, POPIA and CPA requirements into business processes.
• Developing robust third party due diligence protocols as well as ensuring that there is appropriate ongoing oversight and control over such third party providers
• Collate and analyse information from various sources globally in order to assess the adequacy and effectiveness of the internal risk, governance and compliance controls. The information must be documented together with action items and control plans and communicated to relevant internal stakeholders both locally and across other OPCOs in order to leverage off the learning in SA.
• Review of customer journeys and campaigns.

Risk Management 

• Proactively managing risks including: Operational risk, Strategic business risk, Market risk, IT risk, Credit risk, Legal and Regulatory risk.  
• To ensure that all critical and high new business risks have been identified and mitigated before any product, service, promotion or campaign is launch within
• Vodacom South Africa (SA) across the Fintech landscape. 
• Developing and monitoring Key Risk Indicators
• Assisting business to navigate through complex solutions and decisions. 
• Developing risk and controls of business processes.  
• Performing of deep dives and investigations

Stakeholder management 

• Operate as a 1st line support across the VodaPay E-Commerce and Digital Lifestyle business units. Engaging directly with the Managing Executives, Executive
• Heads and Product Owners across these portfolios. 
• Engagements with various internal key stakeholders such as Group Privacy, Group CyberSecurity, Technology, Group Risk and Compliance, Vodafone AML and
• Privacy and Mpesa OPCOs to create robust customized frameworks, policies and processes for VFS
• Engagements with other Vodacom/Vodafone OPCOs and MPesa markets to leverage learnings. 
• Liaise with External Regulatory Stakeholders such as PASA, SARB, FSCA, WASPA  and IFWG were relevant
• Assist in the creation and implementation of  the compliance training and awareness program
• Create a risk and compliance culture by identifying weaknesses in systems and processes and proactively embedding governance principles, values and sound business practice into existing systems, products, services and processes. 
• Financial Services regulation analysis and documentation 
• Responsible for driving the analysis and documentation of regulatory compliance requirements, especially as it relates to e-commerce and digital solutions. 
• Develop risk management plans for relevant legislation and maintain a regulatory universe (CRMP).
• Develop appropriate policies to supplement and enforce the governance framework. 

Controls assessment and monitoring. 

• Assessing the risk of changes to the Regulatory Environment
• Identify and track changes to existing and new laws and trends in the local industry. both locally and internationally. 
• Impact analysis across business processes and systems

Fraud Prevention

• Establishing a robust fraud risk management program.
• Proactively embedding fraud prevention controls into online processes 
• Conducting root-cause analysis on suspicious transactions identified and enhancing the existing controls accordingly.

The ideal candidate for this role will have:

• 3-year Degree or National Diploma essential in BCom, LLB, BA Law, or related and 
• A minimum of 8 years relevant experience in risk and compliance within a fintech, banking or e-commerce environment
• Experience in payments.
• Experience in risk and compliance management
• Postgraduate or Master’s Degree 

Job Knowledge:

• This requires specialist experience and knowledge e-commerce and payments. 
• Expertise in risk and compliance management.
• Key focuses on operational risk and robust fraud risk mitigation for e-commerce transactions.
• Expert knowledge of payments,  processes across the Fintech landscape

Job Skills:

• Ability to influence change across the business and develop a culture of governance and compliance.
• Ability to challenge status quo in a mature manner
• Skills to translate regulatory knowledge into sound business practices.
• Analytical and sound financial skills
• Effective interpersonal and communication (verbal and written skills)
• Relationship management including influencing skills
• Presentation and facilitation skills
• Extreme attention to detail and the ability to draft risk and compliance reports and packs

Why Join us? 

• This is a high-impact role with strategic influence across the business. You’ll be at the forefront of digital transformation, ensuring secure and compliant customer journeys. If you’re ready to make a difference in the digital space, we’d love to hear from you!

We make an impact by offering:

• Enticing incentive programs and competitive benefit packages
• Retirement funds, risk benefits, and medical aid benefits
• Cell phone and data benefits, advantages fibre connection discounts, and exclusive staff discounts offered in collaboration with partner companies

Closing date for Applications: 20 August 2025. 

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Role Purpose/Business Unit:

• To conduct deep analysis on product performance across all relevant internal metrics for revenue and sales volumes. This includes analysis of macro-economic factors and competitor products.
• To provide feedback, insights, and recommendations on pricing and regional specific deals to the relevant teams in the centre, for the improvement in sales and revenue performance.

Your responsibilities will include:

• Deep analysis of sales and revenue performance at a customer segment, product, channel, and geographic level. 
• Feedback and recommend demand strategies based on product pricing and channel dynamics.
• Support branded and unbranded channels with insights and recommendations on product and channel performance.
• Regional SPOC for CVM, products and services, insights and big data teams based in Head Office. 
• Continuous monitoring of competitor products and services.
• Presentation of analysis and recommendations to various stakeholders. 
• Drive the local implementation of the CARE and Customer Experience Excellence strategy developed by COPS into the region and counties.
• Work with Channel Managers and Branded/Unbranded Specialists in implementing CXX strategy and executing in-store elements. 
• Provide ongoing feedback to COPS for continuous improvements on CXX journey. 
• Analyse regional customer base in conjunction with Head Office CVM team to provide insight and recommendations on trends or behaviour of base.
• Customer appreciation trackers, (e.g. tNPS, rNPS, BMS, MAPS) to derive Customer insights and Customer Strategy for input on CX, Product and CVM growth objectives.

The ideal candidate for this role will have:

• Matric / Grade 12, and
• 3 year commercial/Data Analytics/marketing/sales diploma or degree (NQF 6 or higher) or SAQA accredited equivalent (essential) with
• 3-5 years relevant experience (essential)
• Valid Driver’s licence (essential)
• Knowledge of products (advantageous)

Core competencies, knowledge, and experience:

• Product pricing analysis
• Planning and organising
• Performance analysis and reporting 
• Big data analytics
• Ability to work with complex information and data.
• Ability to build strong relationships and credibility with multiple stakeholders.

We make an impact by offering:

• Enticing incentive programs and competitive benefit packages
• Retirement funds, risk benefits, and medical aid benefits
• Cell phone and data benefits, advantages fibre connection discounts, and exclusive staff discounts offered in collaboration with partner companies

Closing date for Applications: 20 August 2025