Jobs at Accor Hotel

Job Description

• We are seeking a dynamic and customer-focused Assistant Front Office Manager to join our team in Mbombela, South Africa. As a key member of our front office team, you will play a crucial role in ensuring exceptional guest experiences and smooth daily operations.
• Assist the Front Office Manager in overseeing daily front desk operations and guest services
• Lead, train, and motivate front office staff to maintain high standards of customer service
• Handle guest inquiries, complaints, and special requests in a professional and timely manner
• Manage guest check-ins, check-outs, and reservations efficiently
• Ensure accurate and timely completion of administrative tasks, including reports and schedules
• Collaborate with other departments to address guest needs and resolve issues
• Implement and maintain front office policies and procedures
• Assist in managing the front office budget and controlling expenses
• Monitor and improve front office performance metrics
• Participate in the development and implementation of new service initiatives

Qualifications

• Proven experience in front office operations or hotel management
• Strong leadership and team management skills
• Excellent communication and interpersonal abilities
• Outstanding problem-solving and decision-making capabilities
• Proficiency in hotel management software and systems
• Customer service-oriented with a passion for delivering exceptional guest experiences
• Detail-oriented with strong organizational skills
• Ability to work flexible hours, including nights, weekends, and holidays
• Bachelor's degree in Hospitality Management or related field preferred
• In-depth knowledge of hotel operations and front office procedures
• Multilingual skills are advantageous
• Adaptability and ability to thrive in a fast-paced environment

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Job Description

• We are seeking a dynamic and experienced Duty Manager to join our team in Mbombela, South Africa. As a Duty Manager, you will play a crucial role in overseeing daily operations, managing staff, and ensuring exceptional customer service standards are maintained. This position offers an exciting opportunity to lead and inspire a team while contributing to the overall success of our organization.
• Oversee daily operations and ensure smooth running of all departments
• Lead, motivate, and manage staff to achieve organizational goals and maintain high performance standards
• Implement and enforce company policies, procedures, and safety regulations
• Handle customer inquiries, complaints, and feedback professionally and efficiently
• Monitor and maintain quality control standards across all areas of operation
• Manage staff schedules, assignments, and performance evaluations
• Collaborate with other departments to ensure seamless service delivery
• Conduct regular inspections of facilities and equipment to ensure compliance with health and safety regulations
• Prepare and analyze reports on operational performance, sales, and customer satisfaction
• Identify areas for improvement and implement strategies to enhance efficiency and profitability
• Respond to and manage emergency situations effectively
• Participate in budgeting and financial management processes

Qualifications

• Proven experience as a Duty Manager or in a similar supervisory role
• Strong leadership skills with the ability to motivate and inspire teams
• Excellent communication and interpersonal skills
• Outstanding problem-solving and decision-making abilities
• Customer-focused mindset with a commitment to delivering exceptional service
• Proficiency in conflict resolution and handling challenging situations
• Strong organizational and time management skills
• Ability to work flexible hours, including evenings, weekends, and holidays
• Proficient in using relevant software systems (e.g., POS systems, scheduling software)
• Bachelor's degree in Business Administration, Hospitality Management, or related field (preferred)
• Industry-specific certifications (if applicable)
• In-depth knowledge of industry standards, best practices, and relevant regulations
• Understanding of budgeting and financial reporting principles
• Adaptability and ability to thrive in a fast-paced, dynamic environment
• Fluency in English; knowledge of local languages is a plus