Assistant Front Office Manager at Accor Hotel

Job Description

• We are seeking a dynamic and customer-focused Assistant Front Office Manager to join our team in Mbombela, South Africa. As a key member of our front office team, you will play a crucial role in ensuring exceptional guest experiences and smooth daily operations.
• Assist the Front Office Manager in overseeing daily front desk operations and guest services
• Lead, train, and motivate front office staff to maintain high standards of customer service
• Handle guest inquiries, complaints, and special requests in a professional and timely manner
• Manage guest check-ins, check-outs, and reservations efficiently
• Ensure accurate and timely completion of administrative tasks, including reports and schedules
• Collaborate with other departments to address guest needs and resolve issues
• Implement and maintain front office policies and procedures
• Assist in managing the front office budget and controlling expenses
• Monitor and improve front office performance metrics
• Participate in the development and implementation of new service initiatives

Qualifications

• Proven experience in front office operations or hotel management
• Strong leadership and team management skills
• Excellent communication and interpersonal abilities
• Outstanding problem-solving and decision-making capabilities
• Proficiency in hotel management software and systems
• Customer service-oriented with a passion for delivering exceptional guest experiences
• Detail-oriented with strong organizational skills
• Ability to work flexible hours, including nights, weekends, and holidays
• Bachelor's degree in Hospitality Management or related field preferred
• In-depth knowledge of hotel operations and front office procedures
• Multilingual skills are advantageous
• Adaptability and ability to thrive in a fast-paced environment