Jobs at ACDC Dynamics SA

Description
Job Description: Bulk Stores Assistant

• ACDC Dynamics a leading manufacturer, importer, and distributor of quality products in the electrical, electronics, pumps, and tools industry is looking for an experienced and dynamic Warehouse Supervisor to contribute to our company’s objectives.

Purpose of the Role

• We are looking for an experienced Bulk Stores Assistant to maintain & manage the accuracy of stock levels and stock movement . 

Key Performance Areas

• To maintain & manage the accuracy of stock levels and stock movement
• To make sure the bulk lockup is running efficiently and the staff are well trained, binning, picking & checking the stock accurately and sending it to out in the quickest possible time.
• To ensure all orders, Inter branch stock & customer orders are picked and dispatched correctly.
• To create space by consolidating pallets and move slow moving stock out.
• To optimize space and productivity in the bulk warehouse
• To ensure all ACDC procedures in the bulk warehouse are up to date and standard, staff are trained on it and that they are following it, providing customer satisfaction and as little as possible errors and damages.
• To prepare & do ongoing cycle counts all through the year.

Requirements

WHAT IS YOUR RESPONSIBILITIES ON A DAILY, WEEKLY, MONTHLY BASE:

Daily:

• Updating the attendance register, ensuring that all staff reporting to you are at work and on time.
• Checking leave and/or pay queries for your department before submitting to your manager.
• Running of daily reports
• Resolve stock discrepancies
• Range counts
• Cycle counts
• Transfers
• Top up reports
• Stock queries
• IBT
• Picking
• Binning
• Receiving
• Training
• Variance reports
• Ensure that all orders are picked and dispatched each day, following company processes and procedures.
• Signing off all the “no-stocks” or “problem stock” before notifying inventory.
• Investigating all no-stocks and problem stocks signed for.

Weekly:

• Weekly reports ( BOF;  MULTIPLE BINS;  OBSOLETE;  OUTSTANDING TRANSFERS)
• Backorders
• Housekeeping & Inspection.
• Ensuring that the bulk store is running according to company procedures and requirements

Monthly:

• Month-end reports
• Proven work experience as a Bulk Stores Assistant
• Knowledge of warehouse software packages and MS Office proficiency
• Ability to input, retrieve and analyze data
• Hands-on commitment to getting the job done
• Excellent communication and interpersonal skills
• Proven ability to direct and coordinate operations
• Strong organizational and time management skills

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Key Responsibilities:

• Greet customers warmly and assist them in selecting products based on their needs.
• Demonstrate excellent product knowledge to inform customers and enhance sales opportunities.
• Take customer orders accurately and efficiently.
• Follow up diligently on orders to prevent delays and ensure customer satisfaction.
• Maintain a clean, organized, and attractive counter area.
• Ensure all customers leave the store satisfied with their purchases and overall experience.
• Assist customers promptly with inquiries, providing quotations, and resolving any issues.
• Treat all customers with respect, courtesy, and professionalism.
• Keep specials and promotional brochures up to date on the trade counter.
• Perform additional responsibilities as assigned by management to support operational needs.
• Manage back orders effectively, keeping customers informed and ensuring timely fulfillment.
• Provide accurate updates on stock availability and product information to customers.
• Regularly monitor and follow up on quotations provided to customers.

Requirements
Skills & Experience

• 2 – 4 years’ experience
• Computer Literate
• Attention to detail
• Exceptional Customer Service

Requirements

• Matric/ Grade 12 (NSC)
• Tertiary Qualification is advantageous
• A minimum of 2 – 4 years’ experience

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Key Performance Areas

• Achieve high levels of customer satisfaction through excellence in receiving, identifying, dispatching and assuring quality of goods
• Measure and report the effectiveness of warehousing activities and employee's performance
• Organize and maintain inventory and storage area
• Ensure shipments’ and inventory transactions’ accuracy
• Communicate job expectations and coach employees
• Determine staffing levels and assign workload
• Interface with customers to answer questions or solve problems
• Maintain items record, document necessary information and utilize reports to project warehouse status
• Identify areas of improvement and establish innovative or adjust existing work procedures and practices
• Confer and coordinate activities with other departments
• Manage pallets and labelling of stock

Requirements

• Proven work experience as a Warehouse Supervisor
• Highly effective supervisory skills and techniques
• Knowledge of warehouse software packages and MS Office proficiency
• Ability to input, retrieve and analyze data
• Hands-on commitment to getting the job done
• Excellent communication and interpersonal skills
• Proven ability to direct and coordinate operations
• Strong organizational and time management skills
• BS degree in logistics, supply chain management or business administration preferred