Jobs at Aramex South Africa

Job Description

• Manage the Invoicing and Verification teams
• Coordinate with operations teams on operational issues affecting invoicing
• Review and Implementation of improved Invoicing policy, SOP and processes
• Ensure adherence to invoicing policy, SOP and processes
• Monitor daily skeletons
• Investigate any un-invoiced shipments on a weekly basis
• Ensure all invoices are exported and loaded onto SAP
• Coach and training on invoicing and accounting issues to invoicing teams
• Provide support to Finance reporting team to ensure Revenue deadlines are met
• Provide and follow up on the Daily Unusual weight report to verification and operations teams
• Provide and monitor the daily production report to be send to management
• Ensure all new accounts on Reach have been linked to the correct rates
• Interface between invoicing, CRM’s/Sales/BM’s and liaise with these teams on any issues affecting invoicing
• Follow up with OPS on operational issues re. SWAD
• Support the International customs invoicing team
• Closely monitor customs penalties report and ensure customs penalties are invoiced

Job Requirements - Experience and Education

• B.Tech / B.Com degree or similar qualification and/or experience
• Must have a minimum of five years’ experience within an Invoicing role
• Management / Leadership experience is essential
• Computer Proficiency

Leadership Behaviors

• Building Outstanding Teams
• Collaborate & break silos
• Execution & Accountability
• External focus
• Growth mindset
• Inclusion
• Innovation
• Setting a clear direction
• Simplification
   

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Purpose of the Job

• The CRM Executive is responsible for managing customer relationships through the effective use of the Customer Relationship Management (CRM) system at Aramex. This role focuses on enhancing customer satisfaction, retention, and loyalty by analyzing customer data, facilitating communication, and supporting marketing initiatives.

Job Description

• Scheduling of business appointments with clients base/book
• Achieve individual targets
• Maintain existing business
• Identify & grow client base and revenue through selling of additional supply chain products
• Establish customer needs, developing opportunities and grow customer base
• Update call and Salesforce reports
• Prepare and present proposals and presentations to clients
• Effectively and efficiently deal with client queries
• Identify and escalate possible threats to existing business 

Job Requirements - Experience and Education

• Minimum requirement is a Matric (Grade 12) qualification 
• Bachelor's Degree or similar qualification and/or experience
• 3 Years corporate experience in managing a portfolio of clients (if senior position 5 years)
• Need to have worked for reputable corporates
• Proven track record of having made target
• Industry experience advantageous – Understanding of full supply chain (Freight, International & Warehousing products)
• Experience in presentation and negotiation of business solutions at senior management level
• Valid Code 08 driver’s license and own reliable transport
• Excellent communication skills
   

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Purpose of the Job

• The Fleet Manager is responsible for overseeing and managing the station’s vehicles, ensuring that all cars, motorcycles, trucks, and vans are maintained in optimal operating condition. This role is crucial for guaranteeing continuous fleet movement under all circumstances, coordinating with fuel suppliers and leasing companies, and ensuring compliance with contractual obligations to deliver exceptional customer satisfaction.

Job Description

• Manage and maintain accurate vehicle records in related systems and log sheets, providing real-time visibility into the status of each operating vehicle to ensure efficient and cost-effective operations.
• Oversee and update all vehicle records on the Vehicle Management System, including:
• Vehicle details (number, manufacturer, model, license plate number)
• Insurance company information (name and contact details)
• Leasing company details (name and contact information)
• Conduct morning and evening vehicle checklists to ensure all vehicles are in good operating condition and compliant with safety standards.
• Record and monitor odometer readings both upon entering and exiting the station, maintaining a special log for accurate tracking.
• Enter all fuel invoices and maintenance expenses (e.g., oil changes, brake services) into the Vehicle Management System for transparency and tracking of costs.
• Take immediate action in the event of vehicle breakdowns (mechanical failures, accidents, etc.), ensuring that a replacement vehicle is available and operational.
• For stations utilizing the Vehicle Tracking System, regularly review reports including:
• Over-speeding reports to ensure compliance with city speed limits.
• Detailed vehicle-courier reports to assess the situation during breakdowns or accidents.
• GPS connectivity reports to monitor status and report issues to IT for timely resolution.
• Coordinate with fuel suppliers (e.g., gas stations) and leasing companies to ensure all parties adhere to contractual obligations, facilitating seamless operations.
• Ensure that all fleet operations comply with relevant safety regulations and company policies, promoting a culture of safety among drivers and staff.
• Prepare and present regular reports on fleet performance, maintenance activities, and operational efficiency to senior management

Job Requirements - Experience and Education

• Bachelor’s degree in Logistics, Supply Chain Management, or a related field.
• 5+ years of experience in fleet management or logistics operations, with a proven track record of optimizing fleet performance.
• Strong understanding of vehicle maintenance, safety regulations, and compliance standards.
• Proficient in fleet management software and Microsoft Office applications
   

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Purpose of the Job

• As Marketing Manager at Aramex will developing, implementing, and executing strategic plan for entire network in order to attract potential customers and retain existing ones as well as he is playing a critical role in aligning creative direction with company’s strategic goals.

Job Description

• Collaborate with senior management to define marketing objectives and develop comprehensive strategies to achieve them. This includes identifying target markets, understanding customer needs, and analyzing market trends.
• Oversee the creation of marketing collateral, including brochures, presentations, website content, and promotional materials, ensuring consistency in messaging and branding across all channels.
• Drive digital marketing efforts, including social media marketing, email campaigns, search engine optimization (SEO), and online advertising, to increase online visibility and engagement.
• Manage the company's brand identity and ensure brand consistency across all communication channels. Develop brand guidelines and standards to maintain a strong brand presence in the market.
• Conduct market research to identify opportunities for growth and assess competitive threats. Gather customer feedback and insights to inform marketing strategies and improve service offerings.
• Plan and execute marketing campaigns from conception to completion, monitoring campaign performance and optimizing strategies to maximize ROI.
• Identify and develop strategic partnerships with industry stakeholders, influencers, and affiliates to expand our reach and drive business growth.
• Coordinate participation in industry events, trade shows, and conferences to promote our services, network with potential clients, and generate leads.
• Manage the marketing budget effectively, allocating resources wisely to achieve desired outcomes within budgetary constraints.

Job Requirements - Experience and Education

• Bachelor’s degree in marketing, Business Administration, or related field; master’s degree preferred.
• 5-6 years of relevant experience in the Marketing Field.
• Proven experience in marketing roles within the shipping, logistics, or transportation industry.
• Strong understanding of marketing principles and techniques, with hands-on experience in digital marketing strategies and tools.
• Proficiency in Microsoft Office Suite and marketing software/tools (e.g., Adobe Creative Suite, Google Analytics, CRM platforms).
   

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Job Description

• Management of Team Members and performance
• Capture freight Bills of Entries Air/Sea (import& Export)
• Processing Repair & Returns, Temp Imports, Warranty agreements, Industrial Rebates, and General Rebates etc.)
• Quality Check Declarations prior to submission to Customs to ensure compliance
• Compliance with Customs Rules & Regulations
• Attend to Customs related queries and audits
• Classification of Goods i.t.o. the General Rules of Interpretation
• Support Commercial Team with regards to customs related matters
• Assist Customers with applications for Permits & Trade Certificates
• Able to operate in a high volume environment.
• Assist pricing team with vat and duty estimates
• Plan and coordinate the freight movement imported cargo
• Assist clients with tariff determinations
• Monitoring of RCG and APN
• Compiling of daily deferment logs for invoicing purposes (Customs cash payments)
• Manage handovers from various agents
• Assisting with cross trade shipments
• General day to day customer queries
• Processing Voucher of Corrections (VOC’s).
• Processing customs refunds/drawback
• Facilitating and managing of customs disputes, litigation issues as well as mitigations
• Facilitating customs adjustments, PP’s, liquidations etc
• Processing of cargo dues (Imports & Exports)
• Arranging of customer collections (Export shipments)
• Facilitating of customs stopped shipments
• Completion and processing of customs documents (DA70, DA73, DA68 etc)

Job Requirements - Experience and Education

• Matric (Grade 12)
• Relevant tertiary qualification would be advantageous.
• Experience in the Logistics industry is a necessity.
• Strong Business Acumen
• Must have 3 - 5 years’ experience in an Entry Clerk position.
• Familiar with customs tariffs and port charges (incoterms)
• Valid driver’s license and own reliable transport
• Valid Code 08 driver’s license and own reliable transport
• Advanced Microsoft Package – Word, Excel
   

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Purpose of the Job

• The Express Operations Leader is responsible for overseeing the efficient and timely handling of express shipments, ensuring smooth operations throughout the delivery process. This role involves managing the day-to-day operations, improving service quality, optimizing resources, and ensuring compliance with company standards and regulations. The Express Operations Leader will collaborate with internal teams and external partners to enhance operational performance and customer satisfaction.

Job Description

• Lead the daily operations of the Express Division, ensuring timely delivery and high service quality.
• Oversee and manage the sorting, distribution, and delivery of express packages.
• Monitor Operational KPIs such as delivery times, service levels, and customer satisfaction.
• Ensure adherence to company policies, procedures, and safety regulations.
• Supervise, Mentor, and Coach the operations team, including drivers, dispatchers, and warehouse staff.
• Conduct regular performance reviews and provide feedback to staff.
• Foster a culture of continuous improvement and collaboration within the team.
• Identify opportunities for process optimization and cost reduction within express operations.
• Implement best practices in operations to improve speed, accuracy, and efficiency.
• Ensure the integration of technology solutions to enhance operational workflows.
• Work closely with the customer service team to resolve escalations related to express movements and deliveries.
• Ensure customer satisfaction by addressing issues promptly and improving delivery reliability.
• Plan and manage resources effectively, including vehicles, manpower, and equipment, to meet operational needs.
• Ensure proper maintenance and utilization of equipment and vehicles used in express delivery.
• Assist in developing and managing the budget for express operations, ensuring cost-effective use of resources.
• Monitor expenses and seek ways to optimize costs without compromising service quality.
• Ensure all express operations comply with local regulations and international shipping standards.
• Enforce health and safety regulations to maintain a safe working environment.
• Manage relationships with third-party logistics providers, couriers, and transportation vendors.

Job Requirements - Experience and Education

• Qualification in Supply Chain Management or Business Administration will be advantageous.
• 5+ years’ experience in logistics or express delivery operations, with at least 2 years in a managerial role.
• Strong leadership and team management skills.
• Excellent organizational and problem-solving abilities.

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• As part of our Global Marketing team, you’ll help fuel growth for both Aramex’s core B2B & B2C logistics services and our fast-growing consumer product Shop & Ship - a cross-border delivery platform operating in over 30 countries.
• Reporting into a Senior Paid Media Manager, you’ll execute performance campaigns across Google, Meta & LinkedIn, drive customer acquisition in new markets, and generate qualified leads for our commercial teams. You won’t just press buttons - you’ll help shape strategy, own the process, and prove what’s possible with smart targeting and lean execution

Job Description

• Launch and optimise paid media campaigns across Google Ads, Meta Ads, and LinkedIn to generate high-quality leads.
• Own the campaign lifecycle: from briefing creative to execution, QA, and performance reporting.
• Collaborate with content, CRM, and commercial stakeholders to align paid campaigns with sales priorities across markets.
• Optimise campaigns toward cost-per-lead, conversion rate, and lead quality.
• Execute performance campaigns on Google & Meta focused on new customer acquisition across priority markets like GCC, MENAT, Oceania, and the UK.
• Manage sign-up focused campaigns using acquisition metrics such as CPA and conversion rate
• A/B test creatives, audiences, and geographies to find pockets of growth and scale what works.

Job Requirements - Experience and Education

• Minimum requirement is a Matric (Grade 12) qualification
• 2-3 years of hands-on experience running Google Ads and Meta Ads campaigns, ideally across both B2B and B2C objectives.
• Experience with lead generation funnels and customer acquisition strategies.
• Familiarity with LinkedIn Ads, programmatic platforms, or mobile/app campaigns is a plus.
• Ability to manage campaign assets, track performance, and provide insight-driven reports.
• Bonus points for agency experience, especially in B2B or ecommerce/app-based performance marketing.
• Comfortable working across multiple countries and languages (English is essential; Arabic not required but helpful).
   

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Purpose of the Job

• The CRM Executive is responsible for managing customer relationships through the effective use of the Customer Relationship Management (CRM) system at Aramex. This role focuses on enhancing customer satisfaction, retention, and loyalty by analyzing customer data, facilitating communication, and supporting marketing initiatives.

Job Description

• Establish productive professional relationships with key personnel in assigned customer accounts.  These relationships will range from users, to influencers to decision makers.
• Drive growth opportunities within each account
• Coordinate the involvement of company personnel, including support, service, and management resources in order to meet account performance objectives and customers’ expectations
• Meet assigned targets for profitable sales volume and strategic objectives in assigned accounts
• Proactively assess, clarify and validate customer needs on an on-going basis.
• Achieve assigned budgets
• Achieve customer objectives defined by company management
• Maintain high customer satisfaction ratings
• To respond to all escalations, queries and requests promptly, professionally and within SLA (where applicable), generally 45 minutes.
• To answer and attend to incoming phone calls promptly and in a professional manner, displaying empathy and being courteous at all times.
• To acknowledge, attend to and resolve Global Cases promptly and within SLA.
• To resolve all queries and customers’ requests promptly and within reasonable time by liaising with relevant departments, branches and Aramex appointed agents to ensure a positive result in the shortest time frame.
• Communicate customer inquiries/messages/feedback to relevant team members and/or departments
• To educate all contacts on self-help tools including but not limited to smartphone applications, our website and the like
• Tracking of customer or branch parcels on request and to provide feedback hourly and/or daily
• Attending to walk-in customers as and when required
• To process Collection requests and to provide verbal and hardcopy POD’s promptly and within reasonable time
• Professional and courteous written and verbal communication with Aramex customers, departments, branches and agents
• To provide reports as required and/or as per agreement with Aramex customers or branches
• To attend to invoice and POD requests from branches promptly General education of Aramex customers, as well as advising customers of Aramex services, requirements, operational procedures and prohibited commodities pro-actively
• Attend to queries and advising the Product Manager of any claims, queries and concerns raised by customers
• Generating quotations and estimates on request
• Updating InfoAxis and Global Cases with all actions taken/requests made to display the most current information available
• Requesting and/or arranging special trips and dedicated loads when required -Courtesy calls and SMS updates to customers pertaining to Late Freight,
• Agent related issues and/or general operational issues
• Provide superior customer service to all internal and external Aramex contacts with a customer centric approach
• Handle and/or escalate queries promptly and within good time to and from branches, agents and Aramex customers (Examples: Delays & misrouted shipments, bad address shipments, ETD’s, etc.)

Job Requirements - Experience and Education

• Minimum requirement is a Matric (Grade 12)
• Minimum 3 years proven Call Center experience, ideally in the courier/freight/service industry
• Import /Export experience and customs knowledge advantageous
• Customer Centric Personality
• High emotional intelligence and ability to function in a pressurized environment
• Computer Proficiency – Microsoft suite (including Word, Excel and Email)
• Need to have worked for reputable corporates
• Proven track record of having made target
• Industry experience advantageous – Understanding of full supply chain (Freight, International & Warehousing products)
• Experience in presentation and negotiation of business solutions at senior management level
• Valid Code 08 driver’s license and own reliable transport
• Excellent communication skills
   

go to method of application »

Purpose of the Job

• The CRM Executive is responsible for managing customer relationships at Aramex. This role focuses on enhancing customer satisfaction, retention, and loyalty by analyzing customer data, facilitating communication, and supporting commercial initiatives.

Job Description

• Establish productive professional relationships with key personnel in assigned customer accounts.  These relationships will range from users, to influencers to decision makers (FD’s, MD’s, CEO’s etc.)
• Drive growth opportunities within each account
• Coordinate the involvement of company personnel, including support, service, and management resources in order to meet account performance objectives and customers’ expectations
• Meet assigned targets for profitable sales volume and strategic objectives in assigned accounts
• Proactively assess, clarify and validate customer needs on an on-going basis.
• Accountabilities and Performance Measures:
• Achieve assigned budgets
• Achieve customer objectives defined by company management
• Maintain high customer satisfaction ratings

Job Requirements - Experience and Education
Education:

• Bachelor’s degree in business administration, logistics, marketing, or a related field is preferred.

Experience:

• Minimum of 5-6 years of experience in CRM management, customer service, or marketing, preferably in the logistics or e-commerce industry.
• Experience with CRM software (e.g., Salesforce, HubSpot) is highly desirable.