Jobs at Ares Holdings

Responsibilities:

• Customer Service & Sales
• Acknowledge every customer within 30 seconds
• Deliver excellent customer service to every customer
• Establish your customer’s needs and use your technical knowledge to demonstrate benefits to meet those needs
• Close the sale & secure add on sales
• Monitor your daily sales against your individual budget every few hours.

Inventory

• Replenish footwear, apparel, and accessories from the storeroom daily
• Minimizing shrinkage by zoning the store, acknowledge customers, and following the store changing room policy
• Ensure stock entries in the POS systems are accurate
• Process deliveries by checking quantities t invoice, tagging, hanging and pricing product, and recording in the POS System
• Process customer orders.

Daily Operations

• Ensure store housekeeping is maintained daily including dusting, cleaning mirrors, vacuuming, emptying bins, clearing the counter area and tidying change rooms
• Assist the manager with open and closing the store.

Training

• Your training is your responsibility
• Ensure you are allocated a buddy initially & that you learn from them
• You must attend quarterly training sessions & complete the assessments
• Ensure you receive monthly feedback from your manager
• Set up a monthly meeting with your store manager to discuss your progress through the Hey Dude rookie pack
• These are essential as they will determine your eligibility for promotions

Merchandising

• Observe the store & maintain stock presentation in accordance with the store standards
• Ensure sizes are replenished
• Assist the team to change the windows/ Mannequin’s fortnightly
• Ensure POS materials are stored in the area to avoid damage.

Requirements

• Grade 12 or Equivalent
• 1 year of customers services experience minimum
• Crocs product knowledge advantageous
• Able to work flexible shifts

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Perks & Benefits

• You get to work for a rapidly expanding distributor with aspirational brands
• Medical aid with Gap cover
• Staff Allocation (R10 000 Retail Value per annum).
• Staff discount (50% off for you and your family across all the brands within the group)
• Company performance incentive scheme
• Long-service incentives
• Holistic Employee Wellness programme
• The group prides itself in its effort to drive continuous employee engagement activities to enable a connected culture.

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Inbound Order Management

• Tracking and updating of inbound stock
• Alert Planning Manager and Sales Team of issues by size/colour on late shipments, impacting order fulfilment
• Proactively identify and monitor trends in the business

In-season Trade

• Analyse sales and stock performance by style, product class, brand and attribute groupings i.e post seasonals and Monday trade analysis
• Ownership of weekly selling reports for Weekly trade analysis
• Track in season sell-through performance by product and retailer
• Deliver insights into the business based on analysis
• Regular store visits
• Size curve analysis

Stock Management

• Managing replenishment and maintaining model stock in stores – ensuring no stock outs
• Ensuring newness is allocated on time
• Courier tracking and reporting

Ad hoc Tasks

• Support Planner is executing key strategies and tasks
• Assisting buying team in key analysis and report building

Requirements

• Relevant qualification
• 1-2 years’ experience in a similar role
• Stores experience will be an advantage
• Strong analytical skills
• Strong administration skills
• Intermediary excel knowledge of pivots and formulas
• Highly numerate and able to deal with large volumes of data
• Organized and deadline driven with exceptional attention to detail
• Eye for detail
• Must have good problem-solving skills
• Enjoys working with a team
• Ability to prioritize tasks according to importance in a fast-paced environment
• Multi-tasking capability without compromising on quality
• Dependable, punctual and able to work flexible working hours
• Strong communication skills
• High emotional intelligence

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Data Capturing and Reconciliation         

• Reconciling point-of-sale income to bank account receipts and CIT reports per store
• Capture all cashbook receipts

 Creditors Controller:

• Creditors onboarding and master data maintenance on the relevant accounting system
• Processing and capturing of creditor invoices on the relevant accounting system
• Monthly reconciliation of creditor statements against the creditors’ ledgers
• Verify and follow up on invoices, statements, and payments
• Verify supporting documentation and upload payments onto the banking system
• VAT and EMP reconciliations and submissions to e-filing
• Credit card administration – send statements, follow up on supporting documentation, reconcile statements to support documentation
• Maintain the integrity of the Fixed Asset Register
• Ensure accurate capturing, communication, data capturing and reconciliation
• Communicate any problems with creditors to the FM
• Manage all Credit Applications – ensure Credit application is completed in full of all supporting documentation.
• Apply for credit insurance for all debtors
• Resolve debtors’ queries
• Processing and capturing of creditor invoices on the relevant accounting system
• Monthly reconciliation of creditor statements against the creditors’ ledgers
• Verify and follow up on invoices, statements, and payments
• Send monthly statements to all debtors
• Send weekly age analysis with comments to Business heads, finance heads, agents, sales heads, customer service teams

General             

• Resolve store queries
• Ensure accurate capturing, communication, data capturing and reconciliation
• Communicate any problems with debtors to the FM

Administration

• Filing
• General office administration

Requirements

• Certificate or Diploma in Bookkeeping
• Min 2 years’ experience in creditors and debtors reconciliations and accounts
• Experience in point of sale reconciliations would be advantageous
• Sound knowledge of general ledger accounting and allocations
• Proficient skills in Microsoft applications, especially Word and Excel
• Minimum 2 years’ working experience on a well-known accounting package (SAP Business One will be highly advantageous)
• Accounting experience
• Strong numerical skills
• Analytical
• Ability to cope with pressure and deadlines in a fast moving environment
• Honest
• Self-starter
• Good time management skills
• Persistent
• Flexible
• Team Player
• Strong communication skills (verbal, written and oral)
• Ability to work independently as well as in a team
• High detail orientation
• Deadline driven

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Customer Service

• Customer Queries (Inbox and Telephonic)
• Clear communication with customers on late deliveries, stock availability and short shipments
• Upselling based on ATS if we do not have stock of a particular style
• Assist Visual Merchandiser with queries, stock transfers etc.
• Ensure In-depth product knowledge keeping up to date with seasonal stock and product enhancements.
• Professional interaction and liaison with customers, suppliers and employees
• Create and reconcile reports of all possible customer issues so they can be highlighted to sale manager

Stock Management

• Manage and plan the order book
• Provide service to agents/field teams
• Obtain approval from sales manager for non- standard requests allocations and then action
• Filing and general admin
• Work closely with logistics teams to ensure clear channels of communications through the supply chain

Customer order

• Manager the entry of all customer order for your specific brand into relevant ERP
• Action approved order amendments
• Actions approved customer returns
• Reporting on customer order
• Ensure alignment with local logistic in order to ensure correct prioritising of order
• Ensure orders are updated with planned delivery dates
• Ensure that local logistic have correct VAS information timeously (labels etc)
• Follow up on sale and offer replenishment or fill in order for house accounts
• Assist with corporate sale

General

• Maintaining a professional image whilst in the office or travelling
• Keep work area clean and tidy
• To assist in the development of sound operational procedures and guide and nurture less- experienced team members
• Any other reasonable and lawful ad hoc tasks or duties that may be required from time to time.