Customer Service Coordinator at Ares Holdings

Customer Service

• Customer Queries (Inbox and Telephonic)
• Clear communication with customers on late deliveries, stock availability and short shipments
• Upselling based on ATS if we do not have stock of a particular style
• Assist Visual Merchandiser with queries, stock transfers etc.
• Ensure In-depth product knowledge keeping up to date with seasonal stock and product enhancements.
• Professional interaction and liaison with customers, suppliers and employees
• Create and reconcile reports of all possible customer issues so they can be highlighted to sale manager

Stock Management

• Manage and plan the order book
• Provide service to agents/field teams
• Obtain approval from sales manager for non- standard requests allocations and then action
• Filing and general admin
• Work closely with logistics teams to ensure clear channels of communications through the supply chain

Customer order

• Manager the entry of all customer order for your specific brand into relevant ERP
• Action approved order amendments
• Actions approved customer returns
• Reporting on customer order
• Ensure alignment with local logistic in order to ensure correct prioritising of order
• Ensure orders are updated with planned delivery dates
• Ensure that local logistic have correct VAS information timeously (labels etc)
• Follow up on sale and offer replenishment or fill in order for house accounts
• Assist with corporate sale

General

• Maintaining a professional image whilst in the office or travelling
• Keep work area clean and tidy
• To assist in the development of sound operational procedures and guide and nurture less- experienced team members
• Any other reasonable and lawful ad hoc tasks or duties that may be required from time to time.