Jobs at Astron Energy (Pty) Ltd

• Process order entry duties accurately to prevent returns including order confirmation, to ensure validity and accuracy, before submission and provide credit status.
• Assisting customers with the tracking and follow up of transactions in progress i.e. vendor queries.
• Provide customer support in relation to orders, deliveries, invoicing and proof of deliveries and quotation.
• Achieve agreed Call Control, Call Quality and Call Protocol assessment ratios.
• Proactive contact with the customers throughout the process to provide feedback on their inquiries and requests in order to ensure customer satisfaction and experience.
• Co-ordinate with appropriate departments to ensure customer queries are solved timeously and efficiently.
• Take ownership by troubleshooting and coordinating and updating logged cases to closure within specified service levels (SLA).
• Actively build strong relationships with customers and gain an understanding of their business, service needs.
• First primary point of contact for own customers and act as an advocate for the customers, internally.
• Record and gather information in relation to customer complaints ensuring all information is correctly logged. Assist in investigations to close out complaints. Escalate all unresolved queries to management by logging the case on the system.
• Adhere to the daily schedule to ensure that targets are met by following the work plan.

Qualifications

• Matric or equivalent (requirement)
• Degree, Diploma or equivalent would be advantageous
• SAP knowledge and experience

Knowledge & Skills

• Work Experience:  2 years inbound customer service work experience
• Excellent organization, multi-tasking and time management skills
• Customer relationship building and management
• Attention to Detail
• Accuracy
• Excellent verbal and written communicating skills
• Computer skills – proficient with Microsoft word and excel

Application deadline:

08 August 2022

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• Guides team and BM to ensure that all AE's OEHES and other process requirements are met at Retail sites.
• Drives BMs to ensure customer profitability is attained - P&L and Financial Responsibility for Product Sales for their Retail
• Guides the BM Retail TM’s on critical moves to capture new business opportunities and maximize profitability
• Works with BM Retail TM’s to implement profitability improvement processes by identifying right mix of channels, segment targeting and cost to serve analysis per customer
• Encourage BMs to coaches and guides TMs’s on the management of the P&L and Balance Sheet in respect of each Retailer across the Retail
• Joint responsibility with Branded Marketers ‘ for managing, monitoring and necessary action to manage individual customer profitability metrics across all product channels, and manages associated operating expenses and CAPEX budgeting
• Accountable for achieving key business operational and financial targets including EBITDA & ROCE through an agreed set of performance measures
• Jointly responsible with BM’s for new business development within allocated area and for growing profitable volume to given targets, as well as improving the sales area profitability, with a dedicated focus on cost management, receivables management, including credit management, receivables collection, granting of credit terms
• Uses his/her extensive knowledge in Retail to ensuring complete and robust business plans for the area to ensure profitability at customer level
• Aids Gross Margin optimization and value chain profitability by leveraging tools and processes
• Monitors monthly performance with Regional Sales Manager (RSM) and agrees on action plans to ensure EBITDA targets are achieved. Evaluates and analyses local competitive market trends and tactics and makes recommendations to the respective functional teams including Pricing and Value Chain Optimization (VCO)

Professional Qualification and Certifications:

• Degree in Sales & Marketing/Commercial or related.

Work Experience: 

• 5 – 10 years relationship management experience in Managing teams in Sales and Marketing. ·      
• Understanding of the retail service station supply and value chain complexities.    

Knowledge and skills: 

• Team Leadership Track record of operational excellence delivery and ensures that all employees under his/her responsibility understand and fulfil their compliance obligations  
• Builds organizational capability and creates capacity for change for the organization.
• Excellent customer communication and interaction skills
• Strong financial and business acumen
• Creative and critical problem-solving skills
• Numerical and analytical thinking skills
• Strong influencer and ability to drive collaboration
• Proactive, Self-Motivated
• Ability to develop and engage on strategic initiatives
• Ability to perform market and commercial analysis of economics
• Ability to engage professionally at executive and CEO level

Application deadline:

07 August 2022