Jobs at Badger Holdings (Pty) Ltd

What you’ll be doing:

Content Creation and SEO/AIO Optimisation

• Research and write SEO-optimised blog articles to grow organic traffic and support AI model visibility.
• Partner with subject matter experts to ensure technical accuracy and brand alignment.
• Optimise new and existing content for search engines and large language models (e.g. ChatGPT).
• Monitor analytics and keyword trends to continuously refine content strategy.

Technical and Regulated Writing

• Write and maintain clear, compliant content for policy wordings, PDS documents, brochures, and customer communications.
• Translate complex insurance information into plain English—without compromising regulatory accuracy.
• Ensure alignment with Australian financial services laws and consumer protection standards.

Creative Copywriting Support

• Support the creative team on campaigns, email marketing, landing pages, and social media when needed.
• Maintain a consistent tone of voice and messaging across all platforms.

What you’ll need:

• Minimum 3 years’ experience in content writing, with exposure to technical and regulated environments.
• Strong grasp of SEO, AIO (AI optimisation), and how content influences visibility across search engines and AI tools.
• Excellent written English, grammar, and proofreading skills.
• A disciplined, self-driven mindset—comfortable in a remote work environment with time zone flexibility.
• Ability to juggle multiple deadlines in a fast-paced, collaborative setting.

Bonus Skills

• A diploma in English, Journalism, Marketing, or Communications.
• Familiarity with Australian insurance or financial services regulation.
• Understanding of accessibility standards and inclusive content practices.
• A love of animals—or experience writing for pet-focused audiences!

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Key Responsibilities

Marketing Analytics & Measurement

• Own and optimise tagging and digital measurement across GA4, GTM, and UTM frameworks.
• Maintain the marketing measurement framework and GA4 tagging dictionary.
• Define and validate all campaign tracking requirements with the Digital Marketing Specialist.
• Build and maintain GA4 dashboards and custom reporting views.
• Develop detailed marketing performance dashboards in Power BI, integrating campaign, lead, conversion, and spend data.

Marketing Reporting & Performance Monitoring

• Deliver daily, weekly, and monthly marketing performance dashboards and reports.
• Track results against KPIs, identify trends and variances, and highlight efficiency improvement opportunities.
• Build integrated marketing performance reports across channels and platforms.
• Collaborate with the Business Intelligence team to enhance Qlik Sense dashboards.
• Partner with the call centre team to understand lead quality and feed operational insights into marketing performance analysis.

 Campaign Performance Analysis

• Analyse cross‑channel campaign performance and diagnose what’s driving results.
• Evaluate CPL, CPS, conversion rates, cancellation rates, and ROI.
• Present clear, actionable insights and recommendations to guide media investment and channel strategy. 

Competitor & Market Insights

• Monitor competitor digital activity and indicative media spend.
• Prepare quarterly competitor and market performance reviews to support planning and channel optimisation.

 Customer Experience & Brand Tracking

• Analyse NPS, customer feedback, brand tracking studies, and complaint data.
• Identify trends and insights to support improvements in messaging, brand positioning, and customer experience.

 Industry Knowledge & Continuous Improvement

• Stay up to date with advancements in analytics, attribution modelling, and measurement tools.
• Identify opportunities to improve forecasting, measurement accuracy, or analytical methodologies.

Essential Skills & Experience

• Bachelor’s degree in Marketing, Business, Data Analytics or similar.
• 3+ years’ experience in marketing analytics or performance reporting.
• Hands‑on experience with GA4, GTM, and UTM frameworks.
• Strong experience building detailed dashboards in GA4 and Power BI.
• Advantageous: experience enhancing Qlik Sense dashboards with BI teams.
• Strong data interpretation, problem‑solving, and analytical capability.
• Advanced Excel skills.
• Good understanding of digital marketing channels and tracking structures.
• Excellent communication and stakeholder engagement skills.

Bonus Points For

• Experience in insurance, financial services, or regulated industries.
• Experience working with Australian companies or markets.
• A passion for pets or the pet care industry.
• Strong organisation and project management skills.

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Key Responsibilities

Sales

• Promote RSPCA Insurance pet products via inbound and outbound calls.
• Identify customer needs and recommend suitable coverage options.
• Achieve individual and team sales targets while ensuring customer satisfaction.

 Retention

• Engage existing policyholders to support their transition to the new RSPCA Insurance product.
• Address questions and concerns and reinforce the value of keeping their pets insured.

 Team Collaboration

• Participate in team meetings, coaching, and training.
• Share feedback and ideas to improve performance and customer experience.
• Participate in daily stand-up meetings.

 Systems & Administration

• Accurately document customer interactions.
• Ensure compliance with internal procedures and regulatory standards.
• Escalate complex issues appropriately.

General

• Adhere to company policies and procedures.
• Perform other duties as required to support business success.

What You'll Need

• Minimum Grade 12 / National Senior Certificate.
• A genuine passion for pets.
• Experience in sales, customer service, or a call centre environment.
• High emotional intelligence, empathy, and a customer-first mindset.
• Strong communication and advanced skills in English — both verbal and written.
• Confidence to ask the right questions and understand customer needs.
• Computer literacy and multitasking ability.

Bonus Skills

• Excellent interpersonal and persuasion skills.
• Problem-solving mindset.
• Adaptability and resilience under pressure.

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Key Duties and Responsibilities

Employee Engagement

• Partner with leaders to implement initiatives aligned with organisational values.
• Monitor engagement through surveys and feedback, translating insights into actionable plans.
• Support recognition programs, wellbeing initiatives, team events, and internal communications.
• Foster a culture of inclusion, collaboration, and continuous improvement.

Talent Management (Recruitment & Onboarding)

• Oversee end-to-end recruitment for the South African branch.
• Source candidates, coordinate interviews, and manage onboarding processes.
• Advise hiring managers on attraction strategies and recruitment best practices.
• Ensure compliance with all regulatory obligations.

Learning & Employee Development / Performance Support

• Support performance review cycles and meaningful development planning.
• Coach managers to develop and support their teams effectively.

Employee Relations & Workplace Advice

• Act as a trusted advisor on a range of employee relations matters.
• Support resolution of workplace issues in line with policies and South African employment laws. 

Compensation, Benefits & Payroll Support

• Provide payroll support and liaise with finance, insurance, legal, risk, and compliance teams.
• Support alignment on remuneration, benefits, and other people-related matters.

Policies, Compliance & Process Improvement

• Review, develop, and implement HR policies and procedures.
• Identify process improvement opportunities and support people-related risk management.
• Assist with HR reporting and analysis for management.

 General HR Administration

• Prepare employment contracts and manage HR administration across the employee lifecycle.

What We’re Looking For

• Qualifications: You will bring a solid foundation in Human Resources, supported by a minimum of Matric and a relevant HR qualification.
• Experience: At least 3 years in a generalist HR or people partner role.  
• Strong end-to-end recruitment experience.
• Confidence in partnering with leaders to deliver practical, commercially sound solutions.
• Ability to manage multiple priorities, work autonomously, and operate in a fast-changing environment.
• Strong attention to detail, report writing, analytical skills, and experience implementing HR policies.

 Valuable Extras

• Experience with payroll systems and HR databases.
• Prior exposure to the finance or insurance sector

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Key Responsibilities

Triage & Technical Review

• Triage all litigated and pre-litigated matters referred by the Rapid CEO.
• Review indemnity and liability assessments for alignment with policy terms, legal principles, and risk appetite.
• Identify matters requiring escalation, early intervention, or external legal involvement.
• Provide clear, practical recommendations on indemnity, liability exposure, and next step.

Legal & Technical Correspondence

Draft high-quality correspondence to insureds, brokers, claimants, and external stakeholders relating to:

• Indemnity decisions
• Liability positions
• Coverage clarifications
• Strategic and procedural updates
• Ensure all communication is legally sound, commercially appropriate, and aligned with brand standards.
• Support the CEO by preparing communications for review and sign-off.

Litigated Claims Administration

• Manage the administrative lifecycle of litigated files, including:
• File setup and structuring
• Documentation management
• Ongoing review and status tracking
• Monitor and communicate key deadlines, risks, and developments.

Executive Support & Reporting

Provide concise, forward-looking updates to the Rapid CEO, including:

• Current claim status
• Emerging risks
• Upcoming decision points
• Anticipate issues and proactively brief on potential outcomes and strategies.
• Maintain audit-ready file notes and documentation in line with governance standards.

Collaboration & Capability Uplift

• Act as a technical advisor to Claims Consultants on complex matters.
• Promote consistency in approach across claims without assuming operational ownership.
• Contribute to improving claims processes, templates, and legal risk frameworks.

Requirements

Minimum Requirements

• Matric / National Senior Certificate.
• Legal training or tertiary legal qualification (LLB or equivalent – admission not required)
• Minimum 3 years’ experience in insurance, with exposure to commercial B2B lines, preferably in Professional Indemnity and/or General Liability.
• Experience with pre-litigated and litigated claims.
• Strong understanding of policy interpretation, indemnity, and liability principles.
• Exceptional written communication skills, particularly in legal drafting.
• Strong organisational skills with the ability to manage complex files and competing priorities.

Preferred Experience & Attributes

• Experience working closely with senior executives or in an advisory capacity.
• Familiarity with claims systems and structured file governance.
• High attention to detail with strong legal and commercial judgment.
• Proactive, solutions-focused, and forward-thinking.
• Ability to perform under pressure, remaining composed and decisive in a fast-paced environment.

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Key Responsibilities

Financial Reporting & Consolidation:

• Prepare monthly, quarterly, and annual consolidated financial statements in line with IFRS. Perform intercompany reconciliations and compile group management accounts with analysis and commentary.

Statutory & Regulatory Compliance:

• Ensure compliance with IFRS, Companies Act, and other regulations. Assist with annual financial statements and coordinate external audits.

Budgeting & Forecasting:

• Support the preparation and consolidation of budgets and forecasts. Conduct variance analysis and assist with long-term financial planning.

Financial Controls & Process Improvement:

• Maintain strong internal controls, implement process improvements, and support integration of new entities.

Stakeholder Engagement:

• Collaborate with subsidiary finance teams, provide insights to senior leadership, and liaise with auditors and external advisors.

What We’re Looking For

• Bachelor’s degree in Accounting, Finance, or related field.
• Completion of SAICA, SAIPA, or CA articles (or equivalent).
• 3–5 years’ experience, including post-articles experience in group accounting or consolidation.
• Strong technical knowledge of IFRS and group consolidation principles.
• Advanced Excel skills and proficiency in ERP/financial reporting systems (e.g., SAP, Oracle, Hyperion).

Bonus Skills:

• Experience in insurance, financial services, or multinational environments.
• Excellent analytical, problem-solving, and communication skills.
• Ability to manage multiple priorities and meet deadlines.