Jobs at Bidvest Facilities Management

Brief Role Description

• To assist, implement and manage systems to best support maintenance strategies and rendering of efficient service delivery environment to customers.

Key Performance Areas

• Maintain Preventative Maintenance (PM) schedules in accordance with the SLA for all equipment and services.
• Create Purchase Requisitions (PR) on correct expense codes and ensure accuracy against the quotation.
• Ensure that all orders are processed timeously.
• Monitor the execution of work and implement corrective measures on deviations.
• Manage all incoming requests and complaints on daily basis and provide timeous feedback in ensuring customer satisfaction.
• Dispatch requests to technical staff and pertinent service providers and follow-up on action items
• Conduct monthly verification of WIP and report on variances.
• Provide weekly/monthly reports on SLAs and backlog.
• Planning for placement of employees, contractors and efficient utilization of materials and tools
• Ensure that tasks are conducted efficiently and optimum use of tools and equipment.
• Building good Internal and External customer relationships
• Undertake other related duties and assignments as assigned from time to time.

Minimum Requirements

• N3 - N6 in Engineering or Project Management or Operations Management or related
• Matric (Senior Certificate)
• Valid SA Driver's License
• 4 - 6 years relevant experience in maintenance planning, project management and knowledge of financial management principles
• Maintenance planning, project management skills
• MS Word, MS Excel & MS Outlook (Intermediate skill level),
• SAP Knowledge is a requirement 
• Knowledge of OHS Act & ISO 9001 Quality Management Systems
   

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ROLE PURPOSE

• Perform Site Maintenance as per the required Scope of Work as specified by the Customer. Drive planned preventative, corrective, and emergency maintenance on all non-network infrastructure such as Air-Conditioning, Electrical plant and general infrastructure to give effect to the business maintenance strategy and client service standards. Providing technical support to Technical Managers & Junior Managers.

MAIN OUTPUTS

• Maintain sites as specified by the Customer- according to schedule Scope of Work and any instructions/standards provided.
• Meet the daily/weekly/monthly targets as required.
• Field Technician must ensure he/she complies with and adhere to the Health and Safety requirements of Bidvest FM and the client’s requirement as applicable on the site.
• To ensure that all access procedures as well as work status updates are done in accordance with the agreed procedures and processes.
• Ensure that all relevant alarms are cleared before leaving a site visit.
• Ensure that all tasks are updated, as required on the provided tools and systems.
• Ensure that all required activities such as PPM, CPM, Site Handover, Vandalism, Adhoc, etc. are completed, as per the required scope of work. Ensure that all required pictures are taken according to guidelines and submitted, as per the scope of work for the relevant services being performed.
• Ensure that all site procedures are always followed as specified by the client.
• Field Technician will follow the relevant service procedures as per the scope of work. Adhere to Quality assurance and control, as indicated in the scope of work, report back on any deviations during a site service, SSF (Sub Standard Form) to be also submitted as required for the service type performed.
• Assist his assistant with site access, duties on site and when required other technicians.
• Ensure that your e-mail address and company phone is always operational.
• Field Technician will always answer his phone when on duty and return calls as soon as possible when not on duty.
• Communicate effectively with the team leaders.
• Stick to Scheduled Maintenance duties.
• Quick escalation for beyond scope of work to management.

QUALIFICATIONS AND SKILLS
The Applicant must meet the following requirements:

• Electrician (26D), or Section 28, Electrical Trade Test
• 3 Phase Wiremans License 
• Refrigeration Trade Test (Advantage not needed).
• Matric/Grade 12
• Valid Code 10 EB Driver’s License (4*4 and advanced driving will be an advantage)
• 3-5 Years Field Technician Experience in the Telecommunications Environment. (IE electrician at least for the past two years)

TECHNICAL/CORE TRAINING

• Excellent knowledge of Field Operations routine procedures and processes.
• Knowledge of various power components and systems is an advantage (rectifiers, generators, batteries etc.)
• Technician hand tools
• Trouble-shooting skills with ability to think outside of the box.
• Working electrical knowledge, including the use of tools and test equipment
• Flexibility to work overtime
• Medically fit and in good health
• HIRA (Fire & First aid)
• Microsoft Office Suite
• IMS (Integrated Management System)
• Risk Assessment
• First Aid Level 1
• Basic Fire Fighting
• Advanced Driving/ 4X4
• ASP experience on Maintenance
• Advanced Electrical Skills
• Communication and Leadership Skills
• Maintenance skills
• Experience with WFM tools
• Electrical skills (IE)

FUNDAMENTAL COMPETENCIES

• Initiative/Proactivity
• Deadline Driven & Highly Motivated
• Stress Tolerant
• Good Written Communication
• Customer Focus
• Innovative
• Problem Analysis
• Planning/Scheduling/Objective Setting
• Teamwork & Partnering
• Relationship Building
• Interactive Reasoning

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ROLE PURPOSE

• To carry out timeous and quality planned, preventative and emergency maintenance on specified Air-conditioning and Water Reticulation units to give effect to the business maintenance strategy and Client service standards.

MAIN OUTPUTS

• Implement equipment service specifications in accordance with Client and Company requirements
• Install & commission air-conditioning and water reticulation equipment in accordance to specification
• Conduct maintenance on air-conditioning & water reticulation equipment as per schedule, preventative or emergency fault rectification
• Perform inspection of facility, air-conditioning equipment on site, identify areas of risk and report back for rectification
• Ensure that preventative or emergency fault rectification complies with the relevant legislation, SLA and job plans
• Ensure quality of work and timeous completion of all field request
• Provide constant feedback to the Supervisor & Client on restoration of operations

QUALIFICATIONS AND SKILLS
The Applicant must meet the following requirements:

• Matric (Senior Certificate)
• N3 - N6 in Mechanical Engineering
• Trade-Test in HVAC (Air-conditioning & Refrigeration) is a requirement 
• Additional Trade-Test in Electrical advantageous
• Valid SA Driver’s License
• 5 – 8 yrs relevant experience in air-conditioning equipment maintenance field & digital control systems, min 3yrs experience in Trade
• Maintenance of air-conditioning equipment & water reticulation systems
• MS Word, MS Excel & MS Outlook (Intermediate skill level)
• SAP Knowledge
• Knowledge of OHS Act

FUNDAMENTAL COMPETENCIES

• Customer Focus
• Innovative
• Problem Analysis
• Planning/Scheduling/Objective Setting
• Teamwork & Partnering
• Relationship Building
• Interactive Reasoning
   

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ROLE PURPOSE

The responsibilities of Compliance Specialists in Bidvest Facilities Management can be summarized as follows:

• To ensure that the required Health, Safety, Environmental and Quality client submissions in line with contractual obligations are met.
• Ensure that contractors are vetted timeously according to standards.
• Support any other Compliance key performance areas across all contracts as and when required.

MAIN OUTPUTS

• Monitor and measure the status of the required Health, Safety, Environmental and Quality client submissions in line with contractual obligations.
• Facilitate the review of Health, Safety, Environmental and Quality documentation for client submission by due dates.
• Coordinate the submission to clients and ensure timeous approval from clients across all contracts.
• Manage, monitor, and verify corrective actions in line with client feedback for resubmission by agreed due dates.
• Ensuring that all SHE files are compiled and approved by Management.
• Monitor and measure the status of contractor vetting across all contracts and report to Management.
• Conduct contractor vetting for contractor mobilization, vendor onboarding, annual vetting and as and when required.
• Conduct Integrated Management Systems (ISO9001, ISO14001, ISO 45001, ISO 31001) and Legal Audits objectively
• Facilitate work/training sessions to transfer IMS knowledge and to action corrective actions for addressing business risks and opportunities.
• Participate and support external audits (e.g., Customer, ISO, Bidvest services etc.) and action findings where required.
• Ensuring that all Incidents / accidents are recorded, investigated and corrective actions implemented.
• Continuously improve the IMS

QUALIFICATIONS / REQUIREMENTS / KNOWLEDGE / SKILLS / EXPERIENCE

The Applicant must meet the following requirements:

• Preferably Tertiary qualifications which may include some of the following: Any three-year technical tertiary qualification; Quality / Health & Safety / Environmental, Management / Risk Management
• SAIOSH or SACMPCP – this is an advantage to be registered but not a current requirement of Bidvest Facilities Management
• Matric (Senior Certificate)
• Valid SA Driver’s License
• Planning experience and understanding of business processes
• 3 years experience in SHEQR Management
• 3 years experience in Contractor Management and Project Management.
• Excellent knowledge of the IMS; Document Management System; ISO 9001, ISO 14001, ISO 45001, SAMTRAC or similar;
• Microsoft Office (Required), SAP & SharePoint Knowledge (added advantage)
• Knowledge of Health, Safety and Environmental Legislation

FUNDAMENTAL COMPETENCIES

• Initiative/Proactivity
• Results orientated
• Self-starter
• Self-development orientation
• Motivating and influencing others
• Customer Focus / orientated
• Innovative
• Problem Analysis
• Planning/Scheduling/Objective Setting / Flexibility
• Teamwork & Partnering
• Relationship Building
• Interactive Reasoning
• Listening Skills
   

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ROLE PURPOSE

• The Project Sourcing Specialist - Technical Services is responsible for executing the procurement process for technical services required by internal business units, ensuring a fair, transparent, and compliant supplier selection process. The specialist will manage the tendering process, perform commercial evaluations, and provide recommendations for contract awards, ultimately supporting the organization's operational efficiency and cost-effectiveness.

This description highlights the key aspects of the role, including:

• Executing the procurement process for technical services
• Ensuring a fair, transparent, and compliant supplier selection process
• Managing the tendering process
• Performing commercial evaluations
• Providing recommendations for contract awards

MAIN OUTPUTS

Supplier Selection Process:

• Receive requests from internal business units for technical services.
• Manage the supplier selection process, including tendering and evaluation.

Strategic Sourcing:

• Conduct strategic sourcing initiatives for technical services required for OPEX and CAPEX projects.

Stakeholder Management:

• Build strong relationships with internal and external customers with a view to enhancing customer experience.
• Liaise with internal stakeholders to ensure their requirements are met.
• Manage communication with suppliers throughout the tendering process.
• Ability to manage multiple stakeholders and priorities.

Commercial Evaluations:

• Perform commercial evaluations of tender submissions
• Analyze pricing, terms, and conditions to ensure best value for the organization.

Tendering and Site Meetings:

• Send out tenders to potential suppliers.
• Arrange and facilitate site meetings with suppliers as required.

Project Award Recommendation:

• Draft project award recommendations based on evaluation results.
• Present recommendations to relevant stakeholders.

Innovation:

• Identify innovative procurement solutions that provide efficiencies for the organisation.

Management support:

• Perform procurement analyses and reporting to assist management to track, monitor and achieve departmental targets.

QUALIFICATIONS AND SKILLS

The Applicant must meet the following requirements:

• Matric (Senior Certificate)
• Undergraduate diploma / degree in Procurement / Commerce
• Institute of Purchasing and Supply SA / CIPS is preferred
• 5 years’ plus experience in Procurement & Project Management
• Procurement
• Category Management
• Program Management
• General knowledge in Finance
• General knowledge in Law
• General knowledge in auditing
• Report writing skills
• Excel
• SAP
• MS Windows Internet
• Programme Management tools
• A general understanding of Health and Safety

FUNDAMENTAL COMPETENCIES

• Proactive
• Adaptable
• Planner / Organiser
• Self-starter that’s Deadline Driven
• Listening skills
• Decisive
• Professional
• Lead “from the front” and “by example”
• Structured with attention to detail and accuracy
• Analytical
• Innovative problem-solving skills
• Ability to multi-task
• Think conceptually and create multiple scenarios and hypotheses
• Collaborative team player, work co-operatively, and share responsibility with others
• Interact and present to executive level clients
• Exceptional Negotiation Skills
• Able to handle pressure
• Excellent written and verbal communication skills are essential
   

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Brief Role Description

• To assist, implement and manage systems to best support maintenance strategies and rendering of efficient service delivery environment to customers.

Key Performance Areas

• Maintain Preventative Maintenance (PM) schedules in accordance with the SLA for all equipment and services.
• Create Purchase Requisitions (PR) on correct expense codes and ensure accuracy against the quotation.
• Ensure that all orders are processed timeously.
• Monitor the execution of work and implement corrective measures on deviations.
• Manage all incoming requests and complaints on daily basis and provide timeous feedback in ensuring customer satisfaction.
• Dispatch requests to technical staff and pertinent service providers and follow-up on action items
• Conduct monthly verification of WIP and report on variances.
• Provide weekly/monthly reports on SLAs and backlog.
• Planning for placement of employees, contractors and efficient utilization of materials and tools
• Ensure that tasks are conducted efficiently and optimum use of tools and equipment.
• Building good Internal and External customer relationships
• Undertake other related duties and assignments as assigned from time to time.

Minimum Requirements

• N3 - N6 in Engineering or Project Management or Operations Management or related
• Matric (Senior Certificate)
• Valid SA Driver's License
• 4 - 6 years relevant experience in maintenance planning, project management and knowledge of financial management principles
• Maintenance planning, project management skills
• MS Word, MS Excel & MS Outlook (Intermediate skill level),
• SAP Knowledge is a requirement 
• Knowledge of OHS Act & ISO 9001 Quality Management Systems
   

go to method of application »

ROLE PURPOSE

• Drive and implement the strategy around service standards, hospitality, and service excellence across the Clients facilities management portfolio.
• Ensuring quality of the services rendered by service partners in addition to BFM meets or exceeds the client’s expectations consistently. Implementing, executing and monitoring the services that are provided on the contract in respect to Soft Services, catering and FOH customer touch points within the BFM remit.
• Ensuring accurate billing of these services which affect GMP and adhoc billing; to ensure commercial viability of the contract. Reporting on these services and their performance monthly to Absa and internally.
• Establishing and maintaining a Best-in-class service standards for al Facilities Management functions on the Absa Account. Driving a “one Bidvest” culture across the contract with all service partners.

MAIN OUTPUTS

Service Delivery and Operational:

• Contract ownership of service standards and service delivery in Catering; softs service; FOH and concierge and remote ATM cleanings related functions.
• Seek and implement initiatives to assist operations in measuring required service standards.
• Be aware of buildings and services implemented or terminated on the portfolio, and ensure services are sold up or sold down accordingly. Further, where it is a sell up, surety given to ensure the service standard is implemented to the required contract standard per service provider.
• Ensuring innovation and promotional activity around catering is continuous and maintained.
• Ensuring that catering offerings remain of the highest standard and are implemented consistently across the national portfolio, considering varying LSM levels in each Clients building.
• Monitor and report on service partner and supplier non-conformance on the FM account; and ensure this is tracked and resolved.
• Offer support to the operational; project and engineering divisions of the contract where service standard implementation is required (in GMP or Adhoc) and ensure this is maintained.
• Development of customer journeys and moments of truth, as well as the implementation of the associated mystery shopper programmes with the buy-in of the service partners
• Design and assess cyclical visits for Service Standard Workstream leads to proactively manage standards.
• Alignment of service delivery outputs to the Clients strategic initiatives
• Assessment of operational performance of FM teams; in alignment to service standards to ensure continued consistency nationally.
• Implementation and development of measurement tools to continuously assess the service performance on the contract, and sentiment of the Clients customers.
• Contract Quality assurance nationally ensuring service standards are aligned to agreed bank service standards.

Financial:

• Monitor and report on service credits due to the account from the soft services partners.
• Innovation in the related services to create efficiency in soft services and catering.
• Optimisation of costs for the purposes of achieving savings targets on the FM account
• Identify opportunities to grow the FM contract on the Absa account that can grow the basket of services offered.
• Ensure service contracts are fulfilled by service providers based on PO’s issued, and to claim credits where they were not.
• Ensure contract profitability; through understanding GMP, responsible cost management and driving innovative solutions.
• Ensuring WIP / GRIR are within the required and acceptable days.

Strategic:

• Development of a customer focused service ethic culture that can be implemented; that is uncompromising and of the highest level on the Clients contract (Best in class) – development of these and “key moments of truth” is pivotal with the correct stakeholder engagement.
• Strategic drive to ensure all soft service align under BFM on the contract in respect to culture of service delivery and operational outputs.
• Identify strategic opportunities across the account that can benefit the greater contract not only service standards.
• Use of technology to drive efficiency and innovate on the account.

Contract Compliance & Governance:

• Ensure contract and account are compliant in terms of the governance requirements.
• Ensure compliance to all process that have been documented in the contract that bearing on service standards and soft services.
• Ensure the CN process is complied with through operations when engaging with service partners to ensure service delivery is not impacted.
• Continually assess if all dashboards and reporting is adding value to the account and is useful. Innovate around those dashboards to continuously improve the data reported.
• Annually review service partners SLAs with the commercial / procurement team and ensure its relevance to the current running of the contract.
• Continually assess contractual service standards to seek improvement; opportunities for growth; as well as savings opportunities.
• Proactively manage customer feedback and keep track of this, with resolutions
• On-boarding of ED suppliers and initiatives to ensure service specifications are aligned to the contract requirements and to assist the bank in achieving their SD and ED targets.
• Continued reporting to the client and Contract NOE on the service delivery of all soft services and hospitality aspects of the contract; as well as service partner performance and associated commercial management.

People Management & Team Dynamics:

• Responsible for the motivation and managing of the division’s team members.
• Development and implementation of a training programme to drive the desired culture on the FM contract that all teams and suppliers will prescribe to
• Identifying training needs and gaps and executing on these with training that will benefit the contract.
• General account leadership; through collaboration with colleagues in Operations; Contract Commercial compliance; Projects; and Engineering
• Managing the output and performance of the Service standards team and their input across operations nationally.
• Assistance where required on any IR / HR related issues on the account or within BFM.
• Drive a culture of collaboration with all service partners on the account.

General:

• Involvement in key projects to understand impact on service delivery of service stands and related costs, and contract scope.

General Administration:

• Customer feedback reporting
• Review communications, marketing material and promotional items put forward by service partners prior to communication to the client.
• Benchmarking of services on the account.
• Hold weekly documented meetings with service partners and service standards teams.
• Management and assessment of the outputs of the service standards leads.
• PPM management for softs services providers.
• Attend and participate in client meetings.
• Update and maintain all records pertaining to soft services.
• Site visits report review as submit by Service standards lead per area.
• Assist with the design and implementation of CI and uniforms.

Health & Safety:

• Adhere to the BFMs Safety, Health, Environmental and Quality (SHEQ) Management System’s Policies & Procedures as applicable to this position.
• Adopt and maintain ISO policy, procedures and standards for the site.
• Implement any measures you may identify in accordance with the standards and procedures.
• Meet and maintain H&S Audit results of 85% per audit.

Reporting:

• Prepare presentations for operations/relevant stakeholders monthly encompassing: 
• Catering and vending BI
• Soft services calls and PPM performance
• ATM cleaning performance and maintenance
• Service Standards Reporting
• Manage SLA interims of closure of calls or work orders – Monthly PPM dashboard for soft services
• ATM dashboard monthly
• Compile and prepare statistics/reports as and when required.
• Hygiene reporting for Catering
• Daily performance of catering operations
• Consumable report - Usage Mix of products – Hygiene and Cleaning

 Adhoc:

• Undertake any other responsibilities as directed by management.
• Responsible for further specific projects as delegated by your line manager.

QUALIFICATIONS / REQUIREMENTS / KNOWLEDGE / SKILLS / EXPERIENCE

The Applicant must meet the following requirements:

• Matric (Grade 12)
• Hospitality or Facilities Management Qualification
• Degree or Postgraduate / Higher Diploma
• Driver’s License
• 5 to 8 Years’ experience in a similar environment; experience in hospitality leadership role or facilities management leadership role and with dealing with hospitality providers or stake holders.
• Senior management and Executive management experience
• Customer services experience and knowledge of service level agreements will be advantageous
• Knowledge of the Absa account and services
• Experience manging large teams
• Commercial & Financial management experience
• IR / HR knowledge
• Service Delivery knowledge
• IMS (Integrated Management System)
• Microsoft Office (Intermediate)
• SAP Knowledge

FUNDAMENTAL COMPETENCIES

• Business Acumen
• Decisiveness
• Display pursuit of excellence
• Maintain confidentiality
• Outcome based leadership
• Takes Ownership
• Performance Driven
• Etiquette / Courtesy in Business
• Planning & execution skills
• Problem Analysis
• Demonstrate independence
• Strategic intent
• Relationship Building
• Good interpersonal skills
• Bring team to execute and deliver
• Managing Conflict