We are specialists in prepaid products and the electronic distribution of virtual merchandise. We combine technical innovation with entrepreneurial flair to bring products and services associated with the developed world directly to the doorsteps of people who may be geographically and economically isolated from the mainstream. By so doing, we create jobs...
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Description
Job Purpose
- Responsible for the development of Technology solutions and mapping the business requirements to systems/technical requirements to ensure they are in line with the enterprise architectural plans.
Responsibilities
Team Management
- Engage with various leaders and Senior Manager Architect, to design solutions and create better enterprise frameworks
- Mentor and coach, the solution architects, promoting professional growth and skill enhancement
- Efficiently allocate team resources to optimize workflow and meet project deadlines
- Conduct regular performance assessments, offering constructive feedback and implementing improvement plans as needed
- Collaborate with HR to identify and attract top talent for the Solution architecture team
- Proactively address conflicts within the team, promoting a positive and collaborative work environment
- Implement effective conflict resolution strategies to maintain a cohesive and motivated team
- Facilitate regular knowledge-sharing sessions to ensure best practices are disseminated and adopted
- Encourage a culture of continuous learning and improvement
Strategy Implementation
- Collaborate with Senior manager enterprise to Develop, define, solution architect strategy aligned with overall business objectives
- Stay abreast of industry trends and emerging technologies to inform the evolution of solution architecture
- Lead the solution architects to develop detailed implementation plans for solution Architecture initiatives, considering timelines, resource requirements, and potential challenges
- Ensure alignment of solution architecture initiatives with the organization's strategic goals
- Establish metrics and KPIs and department objectives to measure the effectiveness of solution architecture processes
Solution Architect Support
- Limit choices available during development by choosing a standard way of pursuing application development creating, defining, or choosing an application framework for the application
- Recognize potential reuse in the organization or in the application by observing and understanding the broader system environment creating the component design having knowledge of other applications in the organization
- Subdivide a complex application, during the design phase, into smaller, more manageable pieces
- Grasp the functions of each component within the application
- Understand the interactions and dependencies among components
- Communicate these concepts to developers
- Assist Senior manager in the Review, develop and maintain the organization’s IT architecture
- Review and evaluate the current state of the organization’s architecture (‘as-is) in order to identify duplications, what is working, what is not working and measure the health of key business processes that are supported by the current architecture
- Build the transition architecture to connect the current to the future state by creating an iterative roadmap to get to the desired state
- Recommend and provide changes to the business in easily digestible iterative changes
- Work in liaison with business stakeholders to develop Business Architecture Roadmaps containing tactical and strategic initiatives to reach target business capabilities
- Identify and resolve dependencies and impacts across the architecture landscape
- Design solutions based on business requirements that align with Reference Architecture policies and standards
- Provide expertise in designing solutions for custom requirements
- Collaborate with internal/external stakeholders and conduct stakeholder reviews of architecture roadmaps and designs
- Assist Senior manager in determining Solution Architecture policy and standards definition and evolution and works with PMO to coordinate project pipeline management
- Engage relevant peers from other disciplines or domains during implementation of Solution Architecture/Design
- Accountable to build a defined life cycle around reviewing the future state enterprise architecture
Customer Centricity
- Coordinates contact with Business Partners as needed to assist with support activities
- Establish and maintain a positive professional relationship with Business Partners and customers
- Maintain regular and timely communications with Business Partners and customers
- Maintain strong working relationship with customers and Business Partners
- Work with customers and Business Partners to execute consistent service processes throughout the organization
- Establish a single point of contact for issue resolution and change management
- Drive customer centricity in levels of the organization
Work Collaboratively
- Build a culture of integrity, respect and understanding across the organisation
- Recognise outcomes which resulted from effective collaboration between teams
- Build co-operation and overcome barriers to information sharing, communication, and collaboration across the organisation
- Facilitate opportunities to engage and collaborate with external stakeholders (Retailers and POS Companies) to develop joint solutions
- Demonstrate ability to work and engage with various teams
- Demonstrate ability to communicate at all levels
Requirements
Behaviourial Competencies
- Assertive
- Analytical
- Flexible
- Tech Savvy
- Attention to detail
- Customer focused
- Evaluating problems
- Processing details and information
- Building relationships & Trust
- Communicating information
Leadership Competencies
- Ensures Accountability
- Managing others
- Allocating and managing resources
- Problem solving
- Demonstrate honesty and integrity.
- Develop people for long-term success
- Be an agent of change
Experience
- 8+ years’ experience Solution Architect role
- 3-5 years of leading the solution architect teams
- Knowledge of the relevant Information Technology governance and legislative framework (such as COBIT, ITIL, TOGAF, SDLC, ASAP, SOA)
- Strong Microsoft Office productivity tools knowledge (Excel, Word, PowerPoint, Outlook)
- Atlassian and Jira knowledge (advantageous)
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Description
Job Purpose
- The Head of Business for Financial Institutions and Online will be a pivotal leader within our organization, responsible for driving business growth, fostering strategic partnerships within the financial sector, and overarchingly setting the segment's strategy for short-, medium-, and long-term sustainability.
- This role requires a visionary leader with a deep understanding of financial institutions and integration processes who can seamlessly blend business acumen with technical expertise to deliver exceptional results.
Key Responsibilities
Strategic Leadership:
- Develop and implement business strategies that align with the company’s objectives, focusing on financial institutions and integration services.
- Continuously assess the market landscape to identify opportunities for growth and innovation.
Partnership Development:
- Build and maintain strong relationships with key stakeholders, including banks, financial service providers, and technology partners.
- Negotiate and secure strategic partnerships that enhance the company's offerings and market position.
Integration Management:
- Oversee the integration of financial services and products, ensuring seamless interoperability with existing systems.
- Collaborate with technical teams to design and implement integration solutions that meet client needs.
Business Development:
- Identify new business opportunities within the financial sector, including potential markets, products, and services.
- Lead efforts to expand the company’s client base and increase market share.
Team Leadership:
- Manage and mentor a team of professionals, fostering a culture of excellence and continuous improvement.
- Provide guidance and support to ensure the team achieves its goals and objectives.
Market Analysis:
- Conduct thorough market research and analysis to stay abreast of industry trends, competitive dynamics, and regulatory changes.
- Use insights to inform business strategies and decision-making.
Financial Performance:
- Monitor and report on the business unit's financial performance, ensuring targets are met or exceeded.
- Develop and manage budgets, forecasts, and financial plans, including all business financial metrics that are used.
- Compliance and Risk Management:
- Ensure all business activities comply with regulatory requirements and industry standards.
- Identify and mitigate risks associated with financial online.
Compliance and Risk Management:
- Ensure all business activities comply with regulatory requirements and industry standards.
- Identify and mitigate risks associated with financial online.
Requirements
Competencies
- Strong leadership and strategic thinking abilities.
- Excellent communication and negotiation skills.
- Deep understanding of financial institutions and integration technologies.
- Proven ability to manage cross-functional teams and projects.
- Analytical mindset with strong problem-solving skills.
- Tech Savvy: Anticipates and adopts innovations in business-building digital and technology applications, relevant to customer requests or industry norms.
Education
- Matric - Essential
- Minimum Bachelor's degree in Business, Marketing, Finance, or a related field. - Essential
- MBA Preferred
Experience
- Minimum of 10 years of experience in the Financial Institution services industry, with a focus on business and segment development.
- A strong network in the Financial Institutions sector -Essential
- A proven track record of running a business from a financial performance perspective
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Description
Job Purpose
- The Head of Business - Retail oversees the Retail Division's strategic direction, financial control, and growth.
- This Senior Leadership position will ensure the alignment of business objectives with overall corporate goals while fostering a culture of excellence and continuous improvement.
Key Responsibilities
Strategic Leadership
- Develop and implement comprehensive retail strategies to drive profitability and market share.
- Align retail operations with broader business objectives and corporate vision.
- Identify new market opportunitiesand lead initiatives to capitalize on them.
- Ensure the brand's consistency and integrity across all retail channels.
Financial Control
- Oversee the financial performance of the retail division, ensuring adherence to budgets and financial targets.
- Develop and manage financial plans and forecasts, focusing on revenue growth and cost control.
- Analyze financial reports and data to provide actionable insights and recommendations.
- Implement robust financial controls to safeguard company assets and ensure compliance with statutory requirements.
Team Growth and Development
- Lead, mentor, and develop retail management and teams to achieve high performance.
- Foster a positive, inclusive, and collaborative work environment.
- Implement training and development programs to enhance skills and career progression.
- Conduct performance reviews and provide constructive feedback to team members.
Requirements
Competencies
- Strong financial acumen and experience in Budget Management and Financial Analysis.
- Excellent Leadership, Communication, and Interpersonal skills.
- Ability to think strategically and execute effectively.
- Tech Savvy: Anticipates and adopts innovations in business-building digital and technology applications, relevant to customer requests or industry norms.
- Strategic Vision and Thinking.
- Financial Expertise.
- Leadership and Team Development.
- Market Awareness.
- Problem Solving.
- Results-Oriented.
- Customer Focus.
- Adaptability.
- Innovation.
- Operational Excellence
- Proven track record of driving Retail Growth and Profitability.
- Willingness to travel extensively
- A strong network within the Retail Sector would be advantageous.
Education
- Matric - Essential
- Diploma or Bachelor’s degree in Business Administration, Retail Management, Finance, or a related field - Essential
- MBA - Preferred
Experience
- Minimum of 10 years of experience in Retail Management.
- At least 5 years in a Senior Leadership role.
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Description
Job Purpose
- The primary purpose of the role is to enhance the eCommerce operational support of the production environments, implementations, and ensuring continuous improvement of preventative and proactive measures to enable system stability.
Key Responsibilities
Technical Support
- Provide 1st and 2nd line support functions for the eCommerce environment.
- Ensure all production platforms are reviewed periodically to ensure optimum performance.
- Provide onboarding assistance, including the gathering of information, Configuration, deployment, and Installation where required.
- Documenting system defects and trends, reporting on production issues as they arise.
- Perform Software Quality duties, including assisting with bug verification, manual functional test execution, etc.
- Assist customers by keeping up to date with product developments.
- Setting up new users’ accounts and profiles and dealing with password queries for our platforms.
- Regular and accurate communication within agreed time limits to tickets logged, SLA and Communications policy.
Customer Service
- Establish and maintain a positive professional relationship with customers.
- Prepare and conduct customer training as requested.
- Adherence to SLA to ensure consistent and predictable service delivery.
Self-Management
- Set an example through personal quality and productivity standards and ways of working with others.
- Demonstrate consistent application of internal procedures. Plan and prioritize.
- Demonstrate abilities to manage competing demands.
- Demonstrate abilities to anticipate and manage change.
- Demonstrate flexibility, in balancing achievement of own objectives with abilities to understand and respond to organizational and team needs.
Work Collaboratively
- Build a culture of respect and understanding across the organization.
- Recognize outcomes which resulted from effective collaboration between teams.
- Build co-operation and overcome barriers to information sharing, communication, and collaboration across the organization.
- Facilitate opportunities to engage and collaborate with external stakeholders to develop joint solutions.
Requirements
Competencies
- Strong customer focus and ability to collaborate
- Analytical thinker with solid problem-solving skills
- Comfortable managing multiple priorities
- Proactive and adaptable in fast-paced environments
- Business-savvy with strong accountability and results orientation
Education
- Matric certificate - Essential
- Degree in Information Systems, Computer Science, or equivalent.
- Relevant IT certifications are a plus
Experience
- 2–5 years in eCommerce support
- Working knowledge of HTML/JSON and tools like Postman or SOAPUI
- Experience in the Payments Industry is essential
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Description
Job Purpose
- The primary purpose of the role is to lead and direct the operational support of the Reconciliation & Settlement squad, the related production environment, implementations, projects and ensuring continuous improvement of preventative and proactive measures to enable a reliable and stable environment for supply of financial information.
- The primary purpose of the role is to lead by example the operational support for processing daily electronic data, transactions, reviewing financial reports for accuracy, and ensure reconciliation & settlement reports are accurate and delivered, on time and to the intended destinations.
- This role will also be tasked with analysing future software solutions for transitions, assisting with creating automated procedures for reconciliation, and ensuring compliance to PCI DSS standards.
- Therefore, this Team Lead role involves solving problems by analysing reports and related large data chunks and presenting meaningful outcomes of the production reports, ensuring continuous monitoring and improvement of the Reconciliation and Settlement processes and functions including preventative and proactive measures and daily checks to enable system stability, accuracy, quick turnaround.
Key Responsibilities
- Lead the R&S team to deliver timely, accurate reconciliation and settlement reports.
- Manage technical support issues (2nd and 3rd line) for internal stakeholders and external clients.
- Monitor production systems, conduct trend analysis, and ensure preventative maintenance.
- Drive escalations, incident management, and service level adherence.
- Develop your team through coaching, mentoring, and performance management.
- Collaborate with cross-functional squads and external partners to improve service delivery.
- Provide financial insights and support IT and finance projects and transitions.
Requirements
Competencies
Customer Focus
- Builds strong customer relationships.
- Delivers customer-centric support and solutions.
- Manages escalations and ensures SLA adherence.
- Strong communication, time management, and problem-solving skills
Trust & Integrity
- Gains trust through honesty, integrity, and transparency.
- Acts with accountability and enforces high standards.
Adaptability
- Adjusts approach and demeanour to meet changing demands.
- Manages change and balances team/organizational needs effectively.
Analytical & Problem Solving
- Handles complexity with critical thinking and deep analysis.
- Identifies root causes and applies systematic problem-solving techniques.
- Analytical mindset with the ability to handle large datasets
Accountability
- Holds self and others accountable to meet deliverables.
- Ensures accuracy, follows procedures, and drives quality output.
Innovation
- Proactively introduces better, smarter ways of working.
- Continuously improves R&S processes and procedures.
Collaboration
- Works well with cross-functional teams and external stakeholders.
- Fosters teamwork and breaks down communication barriers.
Business & Financial Insight
- Applies business and market knowledge to advance team goals.
- Uses financial indicators and data to make informed decisions.
Planning & Prioritization
- Effectively plans and aligns tasks with organizational goals.
- Coordinates efficiently for high-quality work delivery.
Stakeholder Management
- Balances and responds to the needs of various stakeholders.
- Understands and manages priorities across departments.
Results Driven
- Maintains focus under pressure to achieve goals.
- Demonstrates resilience and strives for excellence.
Leadership & Team Development
- Inspires, motivates, and coaches the team.
- Manages performance and fosters a culture of accountability and growth.
- Proven leadership in high-pressure operational environments
Education
- Matric - Essential
- Postgraduate qualification in IT or related fields
- Exposure to finance (e.g., Accounting, Business Admin)
Experience
- 2–4 years in a similar role in the payments industry
- Experience with financial transaction processing (Postilion advantageous)
- Solid understanding of reconciliation systems and databases
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Description
Job Purpose
- The Sales Coordinator role supports the processes within the Business Development team, business vertical represented.
- The ideal candidate will be highly organized, detail-oriented, proactive, customer-focused, and capable of multitasking in a fast-paced environment.
Key Responsibilities
Sales Support:
- Provide administrative support to the BLD Formal Business Development teams, including managing phone calls, responding to inquiries, and scheduling applicable appointments.
Lead Management:
- Assist in managing leads through the sales pipeline, including lead qualification, follow-ups, and maintaining accurate records in the CRM system.
Order Processing:
- Process sales orders efficiently, ensuring accuracy and timely customer delivery.
Sales Documentation:
- Prepare and maintain all sales-related documentation, such as quotes, proposals, contracts, and invoices from beginning to end or as and where required.
Cross-functional Collaboration:
- Collaborate with other departments, such as marketing, finance, and operations, to support sales initiatives and projects at a regional level.
Administration:
- Produce, update, and provide best practice support on MS documents, databases, and other systems to support the work of more senior colleagues.
- Tasks could include purchasing materials, entering budgetary information, time and expense recording, warehouse and stock control, and similar activities as required by the Sales Manager and National Sales Manager.
Centralized Reporting:
- Drives centralized reporting to action and completion, providing timely feedback to the Business Development verticals for continuous improvement.
Requirements
Competencies
- Ensures Accountability: Holds self and others accountable to meet commitments.
- Plans and Aligns: Plans and prioritizes work to meet commitments aligned with organizational goals.
- Collaborates: Builds partnerships and works collaboratively with others to meet shared objectives.
- Communicates Effectively: Develops and delivers multi-mode communications that clearly understand different audiences' unique needs.
- Interpersonal Savvy: Relates openly and comfortably with diverse groups of people.
- Drives Results: Consistently achieves results, even under challenging circumstances.
- Customer Focus: Builds strong customer relationships and delivers customer-centric solutions.
- Tech Savvy: Anticipates and adopts innovations in business-building digital and technology applications to support customer requests.
- Action Planning: Develop appropriate plans or perform necessary actions based on recommendations and requirements.
- Data Collection and Analysis: Analyze data trends for report use to help guide decision-making.
- Commercial Acumen: Apply understanding of the business environment and objectives to develop solutions.
- Computer Skills: Support business processes by understanding and effectively using standard office equipment and software packages.
- Planning and Organizing: Plan, organize, prioritize, and oversee activities to meet business objectives efficiently.
- Policy and Procedures: Develop, monitor, interpret, and understand policies and procedures, ensuring they match organizational strategies and objectives.
- Verbal Communication: Use clear and practical verbal communication skills to express ideas, request actions, and formulate plans or policies.
- Customer and Market Analysis: Conduct research and Analyze data to develop a comprehensive understanding of customer and market conditions.
- Data Control: Acquire, organize, protect, and process data to fulfill business objectives.
- Office Systems: Select, deploy, and get the best results from the most appropriate office system.
- Proficiency in Microsoft Office Suite and CRM systems.
Education
- Matric - Essential
- A certificate in business administration, office management, or related field would be advantageous.
Experience
- 2 years of proven experience in a sales support or administrative role.
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Description
Job Purpose
- The Product Operations Specialist is responsible for assisting the operationalisation of the product roadmap and the product team to deliver on the Product Roadmap in support of broader business goals.
- The incumbent will be a cross functional team communicator and collaborator, assisting to shape products, services and solutions.
- They are focused on driving a stellar customer experience using the organisation's products, partnering with both Product and Sales Operations teams to enhance the product experience, and increasing internal team efficiency by driving training content and improvement tools.
Key Responsibilities
Optimise operational efficiencies, support project management and assist stakeholder engagement within both BLD and across Service Providers
- Collaborate across project and operational teams and individuals to achieve desired outcomes.
- Manage and maintain our product offerings within all internal related business systems and business processes
- Provide operational support services and sometimes act as first-line supervisor of a transactional operations area. Involves using existing systems and protocols.
- Work with product development, sales and operations, and other teams to influence and shape the product execution strategy and roadmap, drive change for key issues, and prioritize product change requests based on issue volume, customers impacted, revenue impact, and other relevant metrics.
- Support and administer the creation of new product items, the general upkeep of existing items and the decommissioning of terminated items
- Plan, guide and manage the day-to-day operational activities for products, services and solutions.
- Provide input into the Route to Market or Operational plan.
- Support the business commercialization processes across our product offerings that connects Technology, Business users, Support teams, Finance and Sales functions effectively
- Drive team KPIs across business stakeholders and support our continuous improvement agenda
- Identify and streamline workflows to improve efficiency and collaboration.
Optimise operational efficiencies, support project management and assist stakeholder engagement within both BLD and across Service Providers
- Collaborate across project and operational teams and individuals to achieve desired outcomes.
- Assist in prioritising and evaluating projects within the business.
- Support and manage customer expectations for project deliverables.
- Support stakeholder communications.
- Continuous Improvement: Promote a culture of continuous improvement by regularly reviewing and refining operational processes
- Collect, analyse, and interpret product data to identify trends and insights.
- Provide advanced product/service information and respond to basic customer questions about the product/service
- Work within an established project management plan to achieve specific goals.
- Develop an in-depth knowledge of all products, services and solutions and utilize this knowledge to successfully support and direct operations teams.
- Work effectively with internal support departments (Marketing, Finance, and Sales).
- Build alliances and partnerships with subsidiaries.
- Collaborate with senior stakeholders
Requirements
Competencies
- Data governance principles
- Market Insights
- Operational workflows
- Risk Management
- Commercialisation practices
- Oracle Fusion
- Presentation Skills
- Reporting Skills
- Analytical skills
- Planning and time management
- Collaborative and a team player
- Independent and objective
- Ethical and acts with integrity
Education
- Matric
- Minimum National Diploma or Degree in Business Operations or equivalent
Experience
- 2years' experience in Product or Relevant Business Operations
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Description
Job Purpose
- The Sales Acquisition Representative is responsible for identifying and acquiring new customers to distribute and sell our products or services.
- You will drive revenue growth by prospecting potential clients, nurturing leads, and closing sales deals.
- This position requires a proactive and results-driven approach, building strong relationships and delivering exceptional customer experiences.
Key Responsibilities
Sales Acquisition:
- Identify and research potential customers through various channels, including cold calling, email outreach, social media, and networking events.
- Qualify leads based on predefined criteria to prioritize sales opportunities.
- Engage with prospective clients to understand their business needs, challenges, and goals.
- Use sales prospecting tools and techniques to build and maintain a pipeline of qualified leads for ongoing engagement.
Market Intelligence and Feedback:
- Stay informed about industry trends, competitive offerings, and market dynamics to adapt sales strategies accordingly.
- Based on customer insights and market feedback, provide feedback to product development, marketing, and sales teams.
- Continuously refine and improve sales tactics, messaging, and processes based on real-world experiences and outcomes.
Customer Needs Clarification:
- Set clear objectives for each sales call or meeting, use standard materials to present to the customer, and ask relevant questions to evaluate the customer's level of interest and identify and respond to areas requiring further information or explanation.
Requirements
Competencies
- Customer Focus: Builds strong customer relationships and delivers customer-centric solutions.
- Communicates Effectively: Develops and delivers multi-mode communications that clearly understand different audiences' unique needs.
- Being Resilient: Rebounds from setbacks and adversity when facing difficult situations.
- Collaborates: Builds partnerships and works collaboratively with others to meet shared objectives.
- Action Oriented: Takes on new opportunities and tough challenges with urgency, high energy, and enthusiasm.
- Resourcefulness: Secures and deploys resources effectively and efficiently.
- Situational Adaptability: Adapts approach and demeanour in real-time to match the shifting demands of different situations
- Customer-Focused Approach: Works without supervision and provides technical guidance when required to orient the seller's organization around delivering to the key needs of their customers
- Strengthens Customer Connections: Competently connects with customers to strengthen the relationship, meeting personal needs through positive customer experiences.
- Self-motivated and driven to achieve is key to the success of this role
Education
- Matric - Essential
- A certificate in Business Administration, Marketing, Sales, or related field would be advantageous.
Experience
- Proven experience in Sales, Business Development, or Customer Acquisition Management roles.
Other requirements
- Driver's licence – Code 08
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Description
Job Purpose
- The Solutions Consultant is a key member of the National Solutions Business, responsible for driving new merchant acquisitions, expanding product offerings, and ensuring customer retention and satisfaction across the region.
- This role focuses on acquiring merchants for the Kazang Agency Agreement and merchants with POS integrations, while also supporting the Marketing to the Max business by collaborating with Regional Betway staff to distribute devices and sign up merchants.
- The ideal candidate will have a strong sales and business development background, a deep understanding of merchant acquisition strategies, and a commitment to delivering excellent customer service.
- This role will cover two regions namely Nelspruit and Polokwane.
Key Responsibilities
Merchant Acquisition & Sales:
- Acquire new merchants on the Kazang Agency Agreement, building and maintaining a strong pipeline of potential clients.
- Facilitate the acquisition of merchants requiring POS integrations, ensuring seamless onboarding and integration processes.
- Drive sales of regional solutions, expanding the range of products and services offered to merchants.
- Meet and exceed sales targets and KPIs set by the Business Development Manager.
Support for Marketing to the Max:
- Collaborate with Regional Betway staff to distribute devices and ensure timely sign-up of new merchants.
- Assist in coordinating regional marketing efforts, ensuring alignment with business development goals.
- Provide ongoing support and training to merchants as part of the sign-up and integration process.
Customer Retention & Satisfaction:
- Develop and implement strategies for retaining merchants and ensuring ongoing satisfaction.
- Build and maintain strong, long-lasting relationships with key merchant accounts.
- Act as the primary point of contact for regional merchants, addressing their needs and concerns proactively.
- Provide post-sales support and ensure the smooth functioning of all POS systems.
Collaboration & Reporting:
- Work closely with the Business Development Manager - National Solutions to align strategies and objectives for the region.
- Regularly report on regional performance, sales metrics, and market trends to management.
- Collaborate with internal stakeholders (e.g., marketing, technical teams) to ensure seamless service delivery and customer success.
Market Expansion & Product Development:
- Identify and develop new market opportunities to expand the reach of Kazang products and services.
- Play an active role in driving the growth and development of new products in the market.
- Stay updated on industry trends, competitor offerings, and emerging technologies to ensure a competitive advantage
Requirements
Competencies
- Strong knowledge of POS systems, merchant acquisition strategies, and the retail or payments ecosystem.
- Excellent communication, negotiation, and interpersonal skills.
- Ability to work independently and as part of a cross-functional team.
- Strong problem-solving skills with the ability to address client concerns and needs effectively.
- Flexibility and adaptability to meet changing business requirements.
- Experience in marketing or customer-facing roles is a plus.
- Strong business acumen and a results-oriented mindset.
- Customer-focused with a passion for delivering excellent service.
- Self-motivated, proactive, and driven to achieve targets.
- Strong organizational and time management skills.
- Ability to travel regionally as required.
Education
- Matric is essential.
- Degree or Diploma (or studying towards) would be advantageous.
Experience
- Minimum of 3-5 years of experience in sales, business development, or a similar role in a related industry (preferably in merchant acquisition or POS systems).
- Proven track record of meeting or exceeding sales targets.
go to method of application »
Description
Job Purpose
- The Solutions Consultant is a key member of the National Solutions Business, responsible for driving new merchant acquisitions, expanding product offerings, and ensuring customer retention and satisfaction across the region.
- This role focuses on acquiring merchants for the Kazang Agency Agreement and merchants with POS integrations, while also supporting the Marketing to the Max business by collaborating with Regional Betway staff to distribute devices and sign up merchants.
- The ideal candidate will have a strong sales and business development background, a deep understanding of merchant acquisition strategies, and a commitment to delivering excellent customer service.
- This role will cover two regions namely Nelspruit and Polokwane.
Key Responsibilities
Merchant Acquisition & Sales:
- Acquire new merchants on the Kazang Agency Agreement, building and maintaining a strong pipeline of potential clients.
- Facilitate the acquisition of merchants requiring POS integrations, ensuring seamless onboarding and integration processes.
- Drive sales of regional solutions, expanding the range of products and services offered to merchants.
- Meet and exceed sales targets and KPIs set by the Business Development Manager.
Support for Marketing to the Max:
- Collaborate with Regional Betway staff to distribute devices and ensure timely sign-up of new merchants.
- Assist in coordinating regional marketing efforts, ensuring alignment with business development goals.
- Provide ongoing support and training to merchants as part of the sign-up and integration process.
Customer Retention & Satisfaction:
- Develop and implement strategies for retaining merchants and ensuring ongoing satisfaction.
- Build and maintain strong, long-lasting relationships with key merchant accounts.
- Act as the primary point of contact for regional merchants, addressing their needs and concerns proactively.
- Provide post-sales support and ensure the smooth functioning of all POS systems.
Collaboration & Reporting:
- Work closely with the Business Development Manager - National Solutions to align strategies and objectives for the region.
- Regularly report on regional performance, sales metrics, and market trends to management.
- Collaborate with internal stakeholders (e.g., marketing, technical teams) to ensure seamless service delivery and customer success.
Market Expansion & Product Development:
- Identify and develop new market opportunities to expand the reach of Kazang products and services.
- Play an active role in driving the growth and development of new products in the market.
- Stay updated on industry trends, competitor offerings, and emerging technologies to ensure a competitive advantage
Requirements
Competencies
- Strong knowledge of POS systems, merchant acquisition strategies, and the retail or payments ecosystem.
- Excellent communication, negotiation, and interpersonal skills.
- Ability to work independently and as part of a cross-functional team.
- Strong problem-solving skills with the ability to address client concerns and needs effectively.
- Flexibility and adaptability to meet changing business requirements.
- Experience in marketing or customer-facing roles is a plus.
- Strong business acumen and a results-oriented mindset.
- Customer-focused with a passion for delivering excellent service.
- Self-motivated, proactive, and driven to achieve targets.
- Strong organizational and time management skills.
- Ability to travel regionally as required.
Education
- Matric is essential.
- Degree or Diploma (or studying towards) would be advantageous.
Experience
- Minimum of 3-5 years of experience in sales, business development, or a similar role in a related industry (preferably in merchant acquisition or POS systems).
- Proven track record of meeting or exceeding sales targets.
Method of Application
Use the link(s) below to apply on company website.
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