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Our purpose is to be the leading real estate services provider and the preferred place of employment for our industry’s professionals. This purpose promotes constant innovation and service excellence, whilst providing end-to-end real estate solutions to our valued clients. Our mission is to build a high-performance, respectful and dynamic culture that enab...
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Job Description
POSITION PURPOSE
- Responsible for the management of the Centre.
- Ensure investment growth and maximum income of Centre through effective Centre management and asset control.
- Develops related budgets, oversees leasing contracts, procures services, handles third party service contracts, and directs maintenance procedures.
- Ensures that all buildings, grounds, and equipment are well maintained and in optimal working condition.
- Develops and implements departmental policies and procedures and ensures that all operations are in accordance with established health and safety regulations.
- Ensures that services purchased are of acceptable quality at the least possible cost.
- Keeps Senior Management well informed of area activities and significant problems.
- Trains, directs, and appraises assigned personnel.
- Responsible for planning, organising, and directing the activities of the Centre.
- Oversees leasing contracts, procures services, handles third party service contracts, and directs maintenance procedures.
- Ensures that all buildings, grounds, and equipment are well maintained and in optimal working condition.
- Develops and implements departmental policies and procedures and ensures that all operations are in accordance with established health and safety regulations.
- Ensures that services purchased are of acceptable quality and follow the procurement policy.
- Keeps Senior Management well informed of area activities and significant problems.
- Trains, directs, and appraises assigned personnel.
ESSENTIAL FUNCTIONS AND BASIC DUTIES
Assumes responsibility for the effective operations management of Centre and facilities.
Centre Management
- Keeps abreast of market activities in respect of tenant movement, new developments, major vacancies and other landlord’s strategies
- Attends meetings / functions related to successful operation of Centre i.e. SAPOA, CJP etc.
- Assists with a five-year maintenance plan including allowances for provisions or depreciation where applicable (annually) for submission to the Assistant General Manager / Director
- Investigates/initiates proposals for refurbishments
- Maintains a hands-on control of projects in hand
- Reviews the building status/grade ongoing and advise the Senior Management regarding maintaining the standards within those grade
Client Reporting
- Provides accurate information to client according to agreed format timeously
- Analyses of monthly income /expenses and variance reporting
- Monitors turnover rentals
- Monitors of all municipal recoveries (and general recoveries) on a monthly basis
Planning and Budgeting
- Prepares and completes budgets as required each year
- Completes of forecasts timeously as required
- Reviews market rentals quarterly and ensure best possible rate achieved and maintained as per agreed mandates
- Assists in formulation of business plans for the unit
- 5 Year budget – preparation and control or as required by the client
- Quarterly review and monitoring results or as required by the client
Quarterly Expenditure / Analysis
- Sets and motivates Capex /TI philosophy per building in consultation with client
- Recommend TI standard specification
- Recommend Capex requirements
- Ensures we conform to Capex philosophy and procedures
- Estimates new operating costs
- Ensures recovery of operational and utility costs in accordance with Lease terms
Debtors and Creditors Management
- Undertakes monthly interaction meetings with Debtors, Debtors Manager and Leasing to ensure appropriate action taken and recommend legal action
- Credit Control. Responsible for Management:
- Arrears
- Legal action / liaising with attorneys / management as required
- Motivate Write-offs to senior management / client
Parking Management
- Attends monthly / ad hoc interaction meetings all parkades where applicable
- In conjunction with the responsible person for parking, maintains accurate control of “in house” operated parkades
Tenant Relations
- Deals with correspondence / interaction with tenants as required
- Ensures that leases are timeously renewed and all vacant space is let and in a presentable state
New Tenants
- Determines and recommends letting mandates (i.e. rental levels, installation cost etc.) for approval
- Undertake lease negotiation and maintenance of tenant relationships
- Controls new leases and record of same
- Controls / oversees new installations (through technical / operations manager where appropriate) including:
- Premises design
- Negation/liaison/control with/of professionals and contractors
- Sign off acceptance of complete premise
Existing Tenants
- Renews Lease Agreements in accordance to mandate
- Tenant liaison and public relations
- Controls/arranges centre promotions through merchant’s association/s or promotion committee/s or marketing funds
- Regular assesses tenants’ turnover, stock turn and merchandising to establish both growth needs and/or trading difficulties
- Monitor and compile foot traffic reports
Expense Control
- Checks and authorises payment of accounts
- Authorises cleaning, consumables, electrical and general maintenance orders
- Controls wage and salary allocation
- Controls municipal payments and recoveries there against
- Ensures cost effectiveness and performance of contractors
Financial Management
- Monthly financial statements
- Monthly management reports
- Accurate budgeting and reporting
Operating costs
- Calculates operating costs for charge-out to tenants
- Ensures recoveries as appropriate
- Tenant mix i.e. what business should be established / recommended
- Networking with tenants, public, external organizations
- Issues tender documents
Expense control
- Checks and approves payment of accounts
- Controls cleaning, consumables, electrical and general maintenance
- Controls municipal payments and recoveries there against
- Ensures effective performance of contractors
Customer liaison
- New Tenants
- Lease negotiation
- Maintenance of tenant relationships
Public relations
- Establishes and maintains sound public relations
- Attracts people to the Centre
- Control of Advertising Materials
- Motivates and assists tenants to improve their services
Assumes responsibility for the effective repairs and maintenance of the Centre.
Asset Management
- Controls/schedules/implements regular preventative maintenance program in line with budget constraints
- Motivation of refurbishments, major repairs as appropriate
- Attends site meetings with contractors in respect of maintenance/expansion of projects
- Monitors progress
- Inspection / enforcement of tenant responsibilities during and on termination of lease terms
- Liaises with appropriate Government, Provincial and/or local authorities
- Responsible for Compliance of OSH Act
Maintenance
- General Maintenance of Buildings and premises
- All electrical, electronic, mechanical and air conditioning equipment
- Complies with the OHS act and all other statutory requirements
Assumes responsibility for the security of all the Centre facilities.
- Conducts scheduled inspections of security systems and implements improvements as necessary.
- Occupational health and safety
- The development of security action plans, systems and directives
- The management of security guards on shift
- The establishment and maintenance of an emergency preparedness programme
- The training of Maintenance and Security personnel in Occupation and Health Safety
- Report security incidents to our management
Assumes responsibility for ensuring professional business relations with tenants, suppliers, contractors, and trade professionals.
- Works to develop and maintain productive business relations with vendors, suppliers, contractors, etc.
- Acts as a liaison between the Company and external contacts
- Ensures effective coordination of external services with Company operations
- Obtains and conveys information as appropriate
- Promotes goodwill and a positive image of the Company
Effectively supervises Centre personnel, ensuring optimal performance.
- Provides leadership to assigned personnel through effective objective setting, delegation, and communication. Conducts regular meetings to ensure that personnel are well informed of changes in policies and procedures. Discusses areas needing improvement
- Assigns and coordinates personnel. Directs daily operations
- Identifies, develops, and implements training programs as appropriate
- Conducts performance appraisals. Provides measurable feedback to assigned personnel and suggestions for improved performance. Formulates and implements employee corrective actions as needed
- Ensures that staffing levels are appropriate. Interviews, hires, and assigns personnel as necessary
- Assumes responsibility for related duties as required or assigned.
- Ensures that work area is clean, secure, and well maintained
- Completes special projects as assigned
Assumes responsibility for the planning, development, and implementation of effective operations management policies, procedures, and planning.
- Assists Senior Management in developing short and long term goals and plans. Assists with long term budget projections.
- Executes established operational goals and ensures that corporate wide plans are complemented and supported.
- Assists in developing policies and procedures for Centre operations. Conducts periodic reviews of existing policies and procedures to ensure maximum efficiency.
Assumes responsibility for the effective operations management of the Centre and facilities.
- Coordinates and arranges third party services of maintenance contractors, suppliers, vendors, etc. Deals with contractors on daily basis.
- Liaises with tenants with regards to operational problems.
- Responds to emergency call outs.
Day to day running and control of:
- Tenant complaints
- Security
- Air Conditioning
- Cleaning, Electrical, Plumbing etc.
- Authorises of invoices for payments.
- Issues tender documents.
- Calculates operational costs for charge out to the tenants to ensure recoveries where appropriate
- Manages space planning.
- Ensures that the Centre layout will accommodate present and future operational and space requirements.
- Conducts periodic inspections of facilities, assesses problems and needs, and implements improvements in operations as appropriate.
- Coordinates maintenance activities.
- Ensures that facilities are clean, well maintained, and in good repair. Directs preventive maintenance procedures as appropriate.
- Ensures that Centre operations are in compliance with established procedures, policies, regulations and codes.
Assumes responsibility for the security of all the Centre facilities.
- Conducts scheduled inspections of security systems and implements improvements as necessary.
- Identifies security threats and develop action plans for the prevention of incidents
- Establishes and maintains security systems for the Centre and tenants
- Monitors shops and businesses and react on emergency calls
- Establishes and maintain security information network
- Liaises with SAPS and local authorities
- Plans the manning of the center and manage guards on duty
- Determines the needs for security systems and equipment
- Communicates with tenants regarding security systems
- Develops and implements security devices
- Creates security awareness amongst staff, tenants and shoppers
- Compiles budgets and control expenditure
- Establishes emergency plans
Assumes responsibility for ensuring the efficient and cost effective administration of Centre operations.
- Develops and implements safety directives
- Completes financial forecasting duties, and generates and updates schedules for building expenditures.
- Creates safety awareness and trains staff in Health and Safety.
- Ensures compliance with legal regulations.
- Completes regular OSH inspections and updates monthly reports as appropriate.
- Ensures that OSHA requirements are effectively implemented.
- Ensures that facilities operations are cost effective, efficient, and within established budget constraints.
- Oversees the procurement of furnishings and equipment in accordance with budget planning.
- Researches vendors, contractors, and suppliers to ensure that equipment and services are of acceptable quality, competitively priced, and delivered on time.
- Ensures that all maintenance agreements and leases are current.
- Ensures that billing discrepancies are promptly tracked and resolved.
Assumes responsibility for ensuring professional business relations with vendors, contractors, and trade professionals.
- Works to develop and maintain productive business relations with vendors, suppliers, contractors, etc.
- Acts as a liaison between the Company and external contacts.
- Ensures effective coordination of external services with Company operations.
- Obtains and conveys information as appropriate.
- Promotes goodwill and a positive image of the Company.
Effectively supervises Centre personnel, ensuring optimal performance.
- Provides leadership to assigned personnel through effective objective setting, delegation, and communication.
- Conducts regular meetings to ensure that personnel are well informed of changes in policies and procedures. Discusses areas needing improvement.
- Assigns and coordinates personnel. Directs daily operations.
- Identifies, develops, and implements training programs as appropriate.
- Conducts performance appraisals
- Provides measurable feedback to assigned personnel and suggestions for improved performance
- Formulates and implements employee corrective actions as needed
- Ensures that staffing levels are appropriate. Interviews, hires, and assigns personnel as necessary
Assumes responsibility for related duties as required or assigned
- Ensures that work area is clean, secure, and well maintained
- Completes special projects as assigned
- Reports on Operational expenses, foot traffic, security incidents etc.
PERFORMANCE MEASUREMENTS
- Good communication and coordination exists with departments. Assistance is provided as needed
- Senior Management is appropriately informed of area activities and of any significant problems
- Operations personnel are well trained, effective, and efficient. Appropriate supervision and assistance are provided
- Company facilities are well maintained and secure and meet the needs of the Company
- Centre operations are efficiently and cost effectively administered
- Current and future Centre needs are well planned and budgets are established and maintained
- Effective business relations exist with vendors, contractors, and trade professionals
QUALIFICATIONS
EDUCATION/CERTIFICATION:
- Matric
- Additional related maintenance and Centre management training preferred
- Additional Operations Management certificate & training preferred
REQUIRED KNOWLEDGE
- Excellent understanding of Centre management procedures
- Knowledge of budgeting, service contracts, and leasing agreements
- Excellent knowledge of Operations management
EXPERIENCE REQUIRED
- Five or more years of related experience, with at least two or more years of supervisory experience
SKILLS/ABILITIES
- Excellent leadership abilities
- Able to organize, coordinate, and direct team activities
- Strong problem solving skills
- Good communications skills
- Able to use all related maintenance equipment and computer applications
Closing Date: 09 July 2025
go to method of application »
Job Description
POSITION PURPOSE
- Responsible for the management of the Centre.
- Ensure investment growth and maximum income of Centre through effective Centre management and asset control.
- Develops related budgets, oversees leasing contracts, procures services, handles third party service contracts, and directs maintenance procedures.
- Ensures that all buildings, grounds, and equipment are well maintained and in optimal working condition.
- Develops and implements departmental policies and procedures and ensures that all operations are in accordance with established health and safety regulations.
- Ensures that services purchased are of acceptable quality at the least possible cost.
- Keeps Senior Management well informed of area activities and significant problems.
- Trains, directs, and appraises assigned personnel.
- Responsible for planning, organising, and directing the activities of the Centre.
- Oversees leasing contracts, procures services, handles third party service contracts, and directs maintenance procedures.
- Ensures that all buildings, grounds, and equipment are well maintained and in optimal working condition.
- Develops and implements departmental policies and procedures and ensures that all operations are in accordance with established health and safety regulations.
- Ensures that services purchased are of acceptable quality and follow the procurement policy.
- Keeps Senior Management well informed of area activities and significant problems.
- Trains, directs, and appraises assigned personnel.
ESSENTIAL FUNCTIONS AND BASIC DUTIES
Assumes responsibility for the effective operations management of Centre and facilities.
Centre Management
- Keeps abreast of market activities in respect of tenant movement, new developments, major vacancies and other landlord’s strategies
- Attends meetings / functions related to successful operation of Centre i.e. SAPOA, CJP etc.
- Assists with a five-year maintenance plan including allowances for provisions or depreciation where applicable (annually) for submission to the Assistant General Manager / Director
- Investigates/initiates proposals for refurbishments
- Maintains a hands-on control of projects in hand
- Reviews the building status/grade ongoing and advise the Senior Management regarding maintaining the standards within those grade
Client Reporting
- Provides accurate information to client according to agreed format timeously
- Analyses of monthly income /expenses and variance reporting
- Monitors turnover rentals
- Monitors of all municipal recoveries (and general recoveries) on a monthly basis
Planning and Budgeting
- Prepares and completes budgets as required each year
- Completes of forecasts timeously as required
- Reviews market rentals quarterly and ensure best possible rate achieved and maintained as per agreed mandates
- Assists in formulation of business plans for the unit
- 5 Year budget – preparation and control or as required by the client
- Quarterly review and monitoring results or as required by the client
Quarterly Expenditure / Analysis
- Sets and motivates Capex /TI philosophy per building in consultation with client
- Recommend TI standard specification
- Recommend Capex requirements
- Ensures we conform to Capex philosophy and procedures
- Estimates new operating costs
- Ensures recovery of operational and utility costs in accordance with Lease terms
Debtors and Creditors Management
- Undertakes monthly interaction meetings with Debtors, Debtors Manager and Leasing to ensure appropriate action taken and recommend legal action
- Credit Control. Responsible for Management:
- Arrears
- Legal action / liaising with attorneys / management as required
- Motivate Write-offs to senior management / client
Parking Management
- Attends monthly / ad hoc interaction meetings all parkades where applicable
- In conjunction with the responsible person for parking, maintains accurate control of “in house” operated parkades
Tenant Relations
- Deals with correspondence / interaction with tenants as required
- Ensures that leases are timeously renewed and all vacant space is let and in a presentable state
New Tenants
- Determines and recommends letting mandates (i.e. rental levels, installation cost etc.) for approval
- Undertake lease negotiation and maintenance of tenant relationships
- Controls new leases and record of same
- Controls / oversees new installations (through technical / operations manager where appropriate) including:
- Premises design
- Negation/liaison/control with/of professionals and contractors
- Sign off acceptance of complete premise
Existing Tenants
- Renews Lease Agreements in accordance to mandate
- Tenant liaison and public relations
- Controls/arranges centre promotions through merchant’s association/s or promotion committee/s or marketing funds
- Regular assesses tenants’ turnover, stock turn and merchandising to establish both growth needs and/or trading difficulties
- Monitor and compile foot traffic reports
Expense Control
- Checks and authorises payment of accounts
- Authorises cleaning, consumables, electrical and general maintenance orders
- Controls wage and salary allocation
- Controls municipal payments and recoveries there against
- Ensures cost effectiveness and performance of contractors
Financial Management
- Monthly financial statements
- Monthly management reports
- Accurate budgeting and reporting
Operating costs
- Calculates operating costs for charge-out to tenants
- Ensures recoveries as appropriate
- Tenant mix i.e. what business should be established / recommended
- Networking with tenants, public, external organizations
- Issues tender documents
Expense control
- Checks and approves payment of accounts
- Controls cleaning, consumables, electrical and general maintenance
- Controls municipal payments and recoveries there against
- Ensures effective performance of contractors
Customer liaison
- New Tenants
- Lease negotiation
- Maintenance of tenant relationships
Public relations
- Establishes and maintains sound public relations
- Attracts people to the Centre
- Control of Advertising Materials
- Motivates and assists tenants to improve their services
Assumes responsibility for the effective repairs and maintenance of the Centre.
Asset Management
- Controls/schedules/implements regular preventative maintenance program in line with budget constraints
- Motivation of refurbishments, major repairs as appropriate
- Attends site meetings with contractors in respect of maintenance/expansion of projects
- Monitors progress
- Inspection / enforcement of tenant responsibilities during and on termination of lease terms
- Liaises with appropriate Government, Provincial and/or local authorities
- Responsible for Compliance of OSH Act
Maintenance
- General Maintenance of Buildings and premises
- All electrical, electronic, mechanical and air conditioning equipment
- Complies with the OHS act and all other statutory requirements
Assumes responsibility for the security of all the Centre facilities.
- Conducts scheduled inspections of security systems and implements improvements as necessary.
- Occupational health and safety
- The development of security action plans, systems and directives
- The management of security guards on shift
- The establishment and maintenance of an emergency preparedness programme
- The training of Maintenance and Security personnel in Occupation and Health Safety
- Report security incidents to our management
Assumes responsibility for ensuring professional business relations with tenants, suppliers, contractors, and trade professionals.
- Works to develop and maintain productive business relations with vendors, suppliers, contractors, etc.
- Acts as a liaison between the Company and external contacts
- Ensures effective coordination of external services with Company operations
- Obtains and conveys information as appropriate
- Promotes goodwill and a positive image of the Company
Effectively supervises Centre personnel, ensuring optimal performance.
- Provides leadership to assigned personnel through effective objective setting, delegation, and communication. Conducts regular meetings to ensure that personnel are well informed of changes in policies and procedures. Discusses areas needing improvement
- Assigns and coordinates personnel. Directs daily operations
- Identifies, develops, and implements training programs as appropriate
- Conducts performance appraisals. Provides measurable feedback to assigned personnel and suggestions for improved performance. Formulates and implements employee corrective actions as needed
- Ensures that staffing levels are appropriate. Interviews, hires, and assigns personnel as necessary
- Assumes responsibility for related duties as required or assigned.
- Ensures that work area is clean, secure, and well maintained
- Completes special projects as assigned
Assumes responsibility for the planning, development, and implementation of effective operations management policies, procedures, and planning.
- Assists Senior Management in developing short and long term goals and plans. Assists with long term budget projections.
- Executes established operational goals and ensures that corporate wide plans are complemented and supported.
- Assists in developing policies and procedures for Centre operations. Conducts periodic reviews of existing policies and procedures to ensure maximum efficiency.
Assumes responsibility for the effective operations management of the Centre and facilities.
- Coordinates and arranges third party services of maintenance contractors, suppliers, vendors, etc. Deals with contractors on daily basis.
- Liaises with tenants with regards to operational problems.
- Responds to emergency call outs.
Day to day running and control of:
- Tenant complaints
- Security
- Air Conditioning
- Cleaning, Electrical, Plumbing etc.
- Authorises of invoices for payments.
- Issues tender documents.
- Calculates operational costs for charge out to the tenants to ensure recoveries where appropriate
- Manages space planning.
- Ensures that the Centre layout will accommodate present and future operational and space requirements.
- Conducts periodic inspections of facilities, assesses problems and needs, and implements improvements in operations as appropriate.
- Coordinates maintenance activities.
- Ensures that facilities are clean, well maintained, and in good repair. Directs preventive maintenance procedures as appropriate.
- Ensures that Centre operations are in compliance with established procedures, policies, regulations and codes.
Assumes responsibility for the security of all the Centre facilities.
- Conducts scheduled inspections of security systems and implements improvements as necessary.
- Identifies security threats and develop action plans for the prevention of incidents
- Establishes and maintains security systems for the Centre and tenants
- Monitors shops and businesses and react on emergency calls
- Establishes and maintain security information network
- Liaises with SAPS and local authorities
- Plans the manning of the center and manage guards on duty
- Determines the needs for security systems and equipment
- Communicates with tenants regarding security systems
- Develops and implements security devices
- Creates security awareness amongst staff, tenants and shoppers
- Compiles budgets and control expenditure
- Establishes emergency plans
Assumes responsibility for ensuring the efficient and cost effective administration of Centre operations.
- Develops and implements safety directives
- Completes financial forecasting duties, and generates and updates schedules for building expenditures.
- Creates safety awareness and trains staff in Health and Safety.
- Ensures compliance with legal regulations.
- Completes regular OSH inspections and updates monthly reports as appropriate.
- Ensures that OSHA requirements are effectively implemented.
- Ensures that facilities operations are cost effective, efficient, and within established budget constraints.
- Oversees the procurement of furnishings and equipment in accordance with budget planning.
- Researches vendors, contractors, and suppliers to ensure that equipment and services are of acceptable quality, competitively priced, and delivered on time.
- Ensures that all maintenance agreements and leases are current.
- Ensures that billing discrepancies are promptly tracked and resolved.
Assumes responsibility for ensuring professional business relations with vendors, contractors, and trade professionals.
- Works to develop and maintain productive business relations with vendors, suppliers, contractors, etc.
- Acts as a liaison between the Company and external contacts.
- Ensures effective coordination of external services with Company operations.
- Obtains and conveys information as appropriate.
- Promotes goodwill and a positive image of the Company.
Effectively supervises Centre personnel, ensuring optimal performance.
- Provides leadership to assigned personnel through effective objective setting, delegation, and communication.
- Conducts regular meetings to ensure that personnel are well informed of changes in policies and procedures. Discusses areas needing improvement.
- Assigns and coordinates personnel. Directs daily operations.
- Identifies, develops, and implements training programs as appropriate.
- Conducts performance appraisals
- Provides measurable feedback to assigned personnel and suggestions for improved performance
- Formulates and implements employee corrective actions as needed
- Ensures that staffing levels are appropriate. Interviews, hires, and assigns personnel as necessary
Assumes responsibility for related duties as required or assigned
- Ensures that work area is clean, secure, and well maintained
- Completes special projects as assigned
- Reports on Operational expenses, foot traffic, security incidents etc.
PERFORMANCE MEASUREMENTS
- Good communication and coordination exists with departments. Assistance is provided as needed
- Senior Management is appropriately informed of area activities and of any significant problems
- Operations personnel are well trained, effective, and efficient. Appropriate supervision and assistance are provided
- Company facilities are well maintained and secure and meet the needs of the Company
- Centre operations are efficiently and cost effectively administered
- Current and future Centre needs are well planned and budgets are established and maintained
- Effective business relations exist with vendors, contractors, and trade professionals
QUALIFICATIONS
EDUCATION/CERTIFICATION:
- Matric
- Additional related maintenance and Centre management training preferred
REQUIRED KNOWLEDGE
- Excellent understanding of Centre management procedures
- Knowledge of budgeting, service contracts, and leasing agreements
EXPERIENCE REQUIRED
- Five or more years of related experience, with at least two or more years of supervisory experience
SKILLS/ABILITIES
- Excellent leadership abilities
- Able to organize, coordinate, and direct team activities
- Strong problem solving skills
- Good communications skills
- Able to use all related maintenance equipment and computer applications
Closing Date: 09 July 2025
go to method of application »
Job Description
POSITION PURPOSE
- Responsible for the maintenance of the building.
- Completes preventive maintenance, installs new equipment, and assists with routine building maintenance.
- Completes work order records and files all related maintenance paperwork.
- Assists area staff as required, responds to the maintenance needs of different departments, and keeps management well informed.
ESSENTIAL FUNCTIONS AND BASIC DUTIES
- Assumes responsibility for effectively completing assigned maintenance duties.
- Continuously checks and inspects buildings to identify maintenance needs.
- Responds promptly and efficiently to tenant maintenance requirements.
- Responds promptly and efficiently to duties allocated to you by the building supervisor or regional building manager.
- Checks all main outer and inner doors (broken glass, open and close properly etc.).
- Checks exterior of buildings and identify problem areas.
- Checks and replace lights inside ladies and gent’s toilets, foyers, passages, stairways, parking areas. Also checks external security lights.
- Checks all fittings in toilets (taps, basis, urinals etc.).
- Checks all equipment such as air-conditioning plant, standby pumps, sump pump, water tanks, water feature equipment etc.
- Checks all fire equipment along with the building supervisor.
- Ensures that you are familiar with how the emergency equipment functions and what the emergency procedures are.
- Performs a visual check of the electrical distribution boards to ensure no loose wiring, etc.
- Performs repairs where necessary and if these cannot be repaired, advise building supervisor immediately.
- Identifies daily maintenance issues, communicates with the building supervisor and schedules the work for your attendance.
- Inspects equipment, checks operating condition, and logs repair needs.
- Follows all safety rules and procedures, and operates equipment in accordance with established safety policies and department procedures. Ensures compliance with legal regulations. Completes regular OSH inspections and updates monthly reports as appropriate. Ensures that OSHA requirements are effectively implemented.
- Assumes responsibility for tenant installations.
- Performs ad hoc quality control checks on tenant installations – during or on completion.
- Ensures premises are in satisfactory condition before the tenant moves in
- Along with the building manager assists tenants when they move into the premises
- Where necessary assists with the removal/relocation of partitioning
- Assumes responsibility for establishing and maintain effective relationships with tenants.
- Maintains regular contact with tenants.
- Reports all items to building supervisor especially if tenants have lodged complaints.
- Ensures that urgent matters are reported immediately and attended to immediately.
- Assumes responsibility for maintaining related records.
- Tracks and records repair and maintenance results.
- Completes work orders, lists materials issued and used, and files paperwork with appropriate personnel.
- Updates equipment maintenance records as appropriate.
- Completes equipment and supply orders as assigned.
- Assumes responsibility for establishing and maintaining effective working relationships with area staff and with management.
- Assists area staff as needed.
- Ensures that management is appropriately informed of area activities.
- Attends meetings as required.
- Meets the maintenance needs of different departments throughout the facility.
- Assumes responsibility for related duties as required or assigned.
- Ensures that work area and grounds are clean, secure, and well maintained.
- Completes special projects as assigned.
- Familiarises himself with emergency numbers and contractor’s details in order to assist the building manager or act up in his absence.
PERFORMANCE MEASUREMENTS
- Maintenance assignments are completed in accordance with established policies and procedures.
- Safety regulations are closely followed.
- Maintenance records, work orders, and department logs are accurate and up-to-date.
- Equipment is well maintained and in good operating condition. Preventive maintenance is performed as scheduled.
- Management is appropriately informed of area activities and of any significant problems.
- Good communication and coordination exist with area staff and departments.
QUALIFICATIONS
- Education/Certification: Standard Eight (Grade10)
- Additional training in maintenance and repair procedures.
REQUIRED KNOWLEDGE
- Basic knowledge of maintenance functions and safety protocol.
- Able to read and follow blue prints.
EXPERIENCE REQUIRED
- Minimum of two years of related maintenance experience.
SKILLS/ABILITIES
- Able to work well independently.
- Attention to detail.
- Solid hand/eye coordination.
Closing Date: 09 July 2025
go to method of application »
Job Description
POSITION PURPOSE
- Responsible for the effective management of the telephone switchboard and maintenance of a computerized database of telephone information.
- Performs switchboard operation service including receiving telephone calls, transferring the caller to the correct individual or department and taking messages.
- Receive all telephone calls in a friendly and professional manner.
- Answer calls timeously with no dropped calls.
- Deals with requests for information, takes accurate messages and passes them on correctly and efficiently, via email or according to the client preferred process.
- Responsible for the professional and efficient managing of visitors and consumers at reception.
- Receive all visitors to the organization in a friendly and professional manner at reception, ascertaining the purpose of their visit, directing them correctly and ensuring that the host receives them timeously.
- Perform a variety of clerical and administrative duties that support the business, including handling of courier and post. Management of th
ESSENTIAL FUNCTIONS AND BASIC DUTIES
Assumes responsibility for professional and efficient customer service
- Promptly accurately professionally and courteously receives 100% of all telephone calls and visitors to the organization
- Promptly accurately professionally and courteously assesses 100% of received calls/inquiries and directs and/or records and relays messages
Assumes responsibility for the professional and efficient management of reception tasks
- Proficient at using all features of the telephone system and voice mail
- Proficient at assisting visitors, clients, staff and consumers at the reception desk
- Ensures that the reception station is manned 100% of the time by two staff members
- Signs for deliveries when necessary and notifies recipients
- Manages and coordinates all boardroom bookings
- Calls and confirms boardroom bookings and adjusts the booking schedule as necessary
- Adheres to all booking confirmations and ensure that the room is properly prepared for the meeting
- All boardroom bookings must be followed up by reception via e-mail confirming the booking and all other requirements requested by the person that requested the booking
- Bring to the attention of the Broll Manager, AIG Occupational Health and Safety Officer as well as Jeannine Gates, any defaults, trends and problematic situations in order that it can be addressed. Act pro-actively
- Manages and monitors all boardroom functions and in conjunction with Cleaning and Canteen
- Manages and maintains all reception desk registers and provides weekly and monthly statistics
- Supports the facilities function with general administrative tasks, binding, post, courier, typing, etc.
Assumes responsibility for the professional and efficient management of switchboard
- Promptly, accurately, professional and courteously receives 100% of all telephone calls within 3 rings
- Assists the caller in determining the correct person or department with whom they wish to contact and assists with toll calls where speed and accuracy are essential
- Proficient in operating the switchboard and using all features of the telephone system and voice mail
- Proficient in answering questions regarding personnel and departments
- Answers incoming calls, greeting callers, providing information, transferring calls as necessary
- Route emergency calls appropriately
- Place telephone calls or arrange conference calls as instructed
- Ensures that the switchboard is manned 100% of the time.
- Ensure that the switchboard and reception areas are neat and tidy at all times
- Handling complaints and refers them to the correct department
- Taking messages and relays and routes written and oral messages ensuring the correct person receives the message
Assumes responsibility for reporting
- Prints monthly reports from switchboard system at the end of the last workday of the month and submits report to designated individual.
- Maintains a thorough working knowledge of and adheres to organization/project policies, regulations and procedures.
- Prints monthly report from postage/courier system at the end of the last workday of the month and submits report to designated individual.
- Maintains a thorough working knowledge of and adheres to organization/project policies, regulations and procedures.
Assumes responsibility for operational tasks, including courier and post
- Performs clerical duties, such as typing, proofreading, accepting orders, scheduling appointments, and sorting mail.
- Contacts security staff members when necessary.
- Answer simple questions about clients' businesses, using reference files.
- Performs routine office tasks necessary for the operation and presentation of a professional office
- As needed, assists with clerical tasks including typing, filing, proofreading, and maintenance of service logs and data entry.
- Ensures hand delivered postage system is operational and keeps supervisor informed of relevant needs.
- Receives all mail and claims receipts, logs these on the register and ensures they are signed for when collected
- Prepares and processes 100% of outgoing mail to include: accurate weighing; coding; sorting; affixing postage; properly addressing; and preparing certified/overnight/return receipt mail.
- Maintains knowledge of current postal regulations and services frequently used by the organization.
- Receives all couriered items and informs drivers of items for distribution internally
- Arrange collection of items that need to be couriered, completes the waybill and informs courier company of collection
- Draws up monthly stats regarding couriered items and forward information to the relevant department
- Ensures Reception, Boardrooms and visitors waiting area is in a neat and tidy condition at all times. Report any incidents or non-compliance in this regard.
- Informs supervisor in advance as to supply needs and if any equipment in these areas are not functioning properly.
- Assists in other duties as needed and directed.
Assumes responsibility for related duties as required or assigned.
- Ensures that all client requirements and processes are adhered to at all times
- Ensures that work area is clean, secure, and well maintained
- No food to be consumed at workstations.
- Executes special tasks as assigned.
PERFORMANCE MEASUREMENTS
- Answering and screening of incoming calls in a professional manner, upholding the client’s image when dealing with clients, visitors, staff and consumers on the telephone and in person at the reception area.
- Courier services and mail is managed timeously and professionally with no errors made
- Ad hoc duties are completed as and when required within the given time frame
- Ensures workstation is manned and operational in compliance with client required hours of operation
- Complies with site specific client processes and procedures
Education/Certification:
- Matric (Senior Certificate)
- Certificate In Switchboard and Reception Management
Required Knowledge:
- Reception and Switchboard Management
- General Administration
- MS Office
Experience Required:
- 1 - 2 years relevant experience in reception and switchboard management
- 1 – 2 years admin assistant or secretarial experience
- Boardroom management
Closing Date: 09 July 2025
Method of Application
Use the link(s) below to apply on company website.
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