Jobs at Cape Union Mart

Job Description
Duties and Responsibilities: 

• Exceed customer expectations by practicing customer selling techniques.
• Adhere to stock loss controls in store.
• Ensure individual targets are met consistently.
• Ability to maximise and drive sales by identifying opportunities to increase turnover.
• Maintain housekeeping, uphold our visual merchandising standards to optimise sales.
• Create an inspiring environment. Have fun.
• Transact all purchases – receive, verify and processes all payments such as cash, cards, vouchers, coupons and any other acceptable payments.
• Ensure all out going stock/ items/ scripts are scanned and paid for.
• Process all loyalty cards including those of accelerated partners.
• Establish a professional relationship with customers and provide friendly, helpful, courteous assistance and advice to all customers.
• Report customer compliments and complaints to management.
• Attend to all customer stock queries and ensure that they dealt with and resolved.

Behavioural Requirements:  

• Honesty in dealing with cash and finances.
• Building & maintaining relationships
• Innovation & change management
• Thinking adaptability
• Taking ownership
• Problem solving
• Trustworthy and honest
• Time management
• Exceptional customer service

Minimum Requirement. 

Essential:

• Matric or Equivalent
• Up to 6 months retail experience 

Special conditions of employment: 

• Clear Credit and Criminal record
• Willing and able to work retail hours.
• South African citizen

Advantageous: 

• 1 year work experience within retail.
• Microsoft – Computer Proficiency
• Ability to communicate effectively.
• Knowledge of current clothing trends/outdoor lifestyle (depending on the brand applying for) Willing and able to work retail hours.
   

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Job Description
Duties and Responsibilities: 

• Exceed customer expectations by practicing customer selling techniques.
• Adhere to stock loss controls in store.
• Ensure individual targets are met consistently.
• Ability to maximise and drive sales by identifying opportunities to increase turnover.
• Maintain housekeeping, uphold our visual merchandising standards to optimise sales.
• Create an inspiring environment. Have fun.
• Transact all purchases – receive, verify and processes all payments such as cash, cards, vouchers, coupons and any other acceptable payments.
• Ensure all out going stock/ items/ scripts are scanned and paid for.
• Process all loyalty cards including those of accelerated partners.
• Establish a professional relationship with customers and provide friendly, helpful, courteous assistance and advice to all customers.
• Report customer compliments and complaints to management.
• Attend to all customer stock queries and ensure that they dealt with and resolved.

Behavioural Requirements:  

• Honesty in dealing with cash and finances.
• Building & maintaining relationships
• Innovation & change management
• Thinking adaptability
• Taking ownership
• Problem solving
• Trustworthy and honest
• Time management
• Exceptional customer service

Minimum Requirement. 

Essential:

• Matric or Equivalent
• Up to 6 months retail experience 

Special conditions of employment: 

• Clear Credit and Criminal record
• Willing and able to work retail hours.
• South African citizen

Advantageous: 

• 1 year work experience within retail.
• Microsoft – Computer Proficiency
• Ability to communicate effectively.
• Knowledge of current clothing trends/outdoor lifestyle (depending on the brand applying for) Willing and able to work retail hours.

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Job Description
Duties and Responsibilities: 

• To achieve the annual sales budget through meeting and exceeding daily and monthly budgets to ensure the sustainability of the business
• To manage and control the financial aspects of running the store to ensure store profitability.
• To adhere to merchandising standards in line with the brand requirements to ensure good product mix.
• To ensure proper stock management and control to minimise loss and to ensure product availability, by monitoring stock related risks.
• To deliver exceptional customer service to ensure the best customer experience.
• To build excellent relationships with all relevant service providers (internal and external)
• To manage human resources effectively by recruiting, planning, and administrating payroll properly
• To inspire, motivate, develop, and hold people accountable appropriately. 
• Align team members to Company culture and create fun.
• Implement all company policies and procedures.
• Maintaining health & safety practices

Behavioural Requirements:  

• Honesty in dealing with cash or finances.
• Inspirational leadership & passion
• Taking ownership
• Building & maintaining relationships
• Innovation & ability to deal with change management.
• Thinking adaptability
• Delivering results and meeting customer expectations
• Follow instructions and procedures.
• Leading and supervising
• Achieving personal work goals and objectives

 Minimum Requirements: 

• Microsoft – Computer Proficiency
• Clear Criminal record
• Ability to communicate effectively at all levels.

Experience: 

• Minimum of 5 years’ Store Management experience
• Minimum of 8 years' Retail experience 
• Experience in working in a large retail store with a turnover of more than R 20 million per annum.
   

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Purpose

• The Creditors Clerk is responsible for the accurate and timely processing of local and foreign supplier invoices and payments within a retail environment.
• The role includes verifying invoice information, maintaining supplier accounts, reconciling statements, and ensuring compliance with company policies and financial controls. This position plays a key role in supporting sound financial operations and maintaining positive supplier relationships.

Key Responsibilities

• Process stock, Agent’s commission and service invoices, including credit notes, accurately and timeously
• Process Letters of Credit (L/C) according to contractual obligations
• Onboarding of New Suppliers
• Reconcile supplier statements to monthly payments and investigate discrepancies
• Reconcile bank statements to payments register
• Follow up on outstanding documentation and resolve supplier queries
• Liaise with buyers, suppliers, and supply chain to resolve invoice or payment-related issues
• Prepare and process supplier payments in line with payment schedules, ensuring each payment is made within maximum banking facilities and in compliance with relevant Company Law Regulations
• Maintain accurate, complete, and up-to-date filing and creditor records
• Prepare weekly and monthly reporting for this function

Qualifications & Experience

• Matric (Grade 12)
• Diploma or Certificate in Accounting, Finance, or a related field (preferred)
• Minimum 2-3 years’ experience in foreign or local supplier payments, preferably within a retail environment

Skills & Competencies

• Proficiency in accounting software and ERP systems (e.g. Sage, SAP, QuickBooks)
• Strong Microsoft Excel skills for tracking, reconciliation, and reporting
• Solid understanding of accounts payable processes, controls, and reconciliations
• High attention to detail with a strong focus on accuracy
• Excellent organizational and time management skills
• Strong communication and interpersonal skills
• Ability to work effectively under pressure and meet deadlines

Other Requirements

• High level of professionalism and discretion when handling confidential financial information
• Proactive approach to problem-solving and continuous process improvement
• Ability to work independently while contributing effectively within a team environment
   

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Job Purpose:

• The Senior Systems Analyst – Point of Sale is responsible for analysing, designing, documenting, supporting, and continuously improving Cape Union Mart’s Point of Sale platforms.
• Working closely with IT, business teams, vendors, and delivery teams, the incumbent ensures requirements are well understood, solutions are clearly defined, integrations are accurately specified, and changes are delivered with appropriate testing, operational readiness, and production support.

Key Responsibilities:

• Analyse requirements, processes, system behaviours, and integration impacts across POS and omnichannel sales.
• Translate business needs into clear functional specifications, technical specifications, user stories, process flows, interface requirements, and acceptance criteria.
• Support solution design for store trading, sales, returns, tendering, promotions, loyalty, gift cards, end-of-day processing, and in store omnichannel capabilities.
• Analyse and document inbound and outbound integration processes for POS systems.
• Validate cross-channel transaction and order lifecycles, including sales, cancellations, refunds, returns, fulfilment updates, and reconciliation.
• Work with developers, technical leads, QA, vendors, and business stakeholders to clarify requirements, resolve gaps, and support delivery.
• Support enhancements, configuration, testing, releases, upgrades, and change requests through structured analysis and documentation.
• Support incident, problem, and service request resolution by analysing root causes, data flows, logs, integration failures, discrepancies, and business impacts.
• Contribute to system stability through proactive analysis, monitoring review, knowledge documentation, support handover, and operational readiness activities.
• Coordinate testing activities including scenario definition, defect triage, UAT, regression, transaction, tender, promotion, and production validation.
• Participate in Agile delivery, backlog refinement, sprint planning, reviews, retrospectives, and governance forums.
• Collaborate with business, IT, and vendor teams to support seamless customer and operational experiences across channels.
• Support vendor engagement by clarifying requirements, validating proposed solutions, tracking open items, and supporting release coordination.
• Identify opportunities to simplify store trading processes, improve documentation, reduce operational risk, and enhance system resilience.

Required Technical and Professional Expertise:

Experience:

• 2 to 3 years’ experience in systems analysis, business analysis, application support, systems integration, or solution delivery.
• Experience with Point of Sale, store trading, retail operations, payments, promotions, customer, loyalty, or transactional retail systems.
• Experience with omnichannel retail processes such as click-and-collect, pick-from-store, online returns in store, order handling, fulfilment, inventory availability, or customer order management would be advantageous.
• Experience working across POS, payments, loyalty, promotions, inventory, and finance reconciliation systems would be beneficial.
• Experience supporting business-critical production systems, including incidents, releases, change management, and operational support processes.
• Experience analysing APIs, middleware, databases, integrations, batch processes, and cloud-based platforms.

Technical Skills:

• Strong systems analysis, requirements gathering, process mapping, and solution documentation skills.
• Ability to write functional specifications, technical specifications, interface requirements, user stories, and acceptance criteria.
• Understanding of omnichannel retail architecture, including POS, payments, loyalty, promotions and customer platforms.
• Ability to analyse cross-channel transaction flows, order lifecycle events, integration messages, reconciliation points, and operational exceptions.
• Understanding of API integrations and REST/SOAP web services.
• Strong SQL skills for data analysis, investigation, reconciliation, and issue diagnosis.
• Experience working with JSON, XML, SQL databases, POS transactions, logs, monitoring tools, and integration traces.
• Knowledge of release management, deployment controls, regression testing, UAT, and production validation.
• Awareness of application security, access control, authentication, and data protection principles.

Professional Competencies:

• Ability to deliver clear analysis outputs within tight deadlines.
• Strong analytical, investigative, and problem-solving skills.
• Excellent communication skills, with the ability to engage both technical and non-technical stakeholders.
• Strong attention to detail and ability to produce structured, accurate, and supportable documentation.
• Self-motivated and capable of working independently while maintaining alignment with team objectives.

Preferred Qualifications:

• Bachelor's degree in Computer Science, Information Technology, or a related field.
• Certifications or training in business analysis, systems analysis, Agile delivery or Project Management.

Additional Information:

• This is a permanent/full-time position based at Cape Union Mart’s IT Division.
• Occasional travel may be required based on project needs.
• The role requires the ability to work in a fast-paced retail environment with evolving store, digital, and omnichannel business requirements.

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Job Description
Key Responsibilities  

• Exceed customer expectations by practicing customer selling techniques. 
• Ensure individual targets are met consistently. 
• Ability to maximize and drive sales by identifying opportunities to increase turnover. 
• Establish a professional relationship with customers and provide friendly, helpful, courteous assistance and advice to all customers. 
• Report customer compliments and complaints to management. 
• Transact all purchases – receive, verify and processes all payments such as cash, cards, vouchers, coupons and any other acceptable payments. 
• Ensure all out going stock/ items/ scripts are scanned and paid for. 
• Process all loyalty cards including those of accelerated partners. 
• Adhere to stock loss controls in store. 
• Attend to all customer stock queries and ensure that they dealt with and resolved. 
• Maintain housekeeping 
• Office Visual Merchandising communication to optimize sales. 
• Implement window campaigns align with the company's brand standards and marketing objectives. 
• Implement seasonal and promotional displays timeously. 
• Ensure all visual merchandising elements, including window displays, in-store displays, and signage, are current, clean, and well-maintained. 
• Execute Visual Merchandising instructions from the Head Office team to ensure that the brand strategy is maintained. 

Behavioural Requirements  

• A passion for retail and a commitment to delivering exceptional customer experiences 
• Well-spoken with effective communication skills. 
• Ability to work independently and use initiative. 
• Resilient and tenacious in a fast-paced and ever-changing environment. 
• Ability to prioritize, manage your time, maintain high levels of drive & initiative while under pressure. 
• Ability to build and maintain relationships with all levels of the organization. 
• Methodical, detail-orientated, and accurate. 
• Strong creative thinker with the ability to translate ideas into functioning displays. 
• Trustworthy and honest. 
• Time management. 
• Solution driven. 

Minimum Requirement 

Essential: 

• Matric or Equivalent. 
• 12 months retail experience.  

Advantageous:  

• 1-year visual merchandising in-store experience. 
• Microsoft Computer Proficiency. 
• Knowledge of current fashion trends/outdoor lifestyle (depending on the brand applying for). 

Special conditions of employment:  

• Clear Credit and Criminal record. 
• Willing and able to work retail hours. 
• Willing and able to assist with new store openings in the area. 
• South African citizen

go to method of application »

Job Description
Duties and Responsibilities: 

• Exceed customer expectations by practicing customer selling techniques.
• Adhere to stock loss controls in store.
• Ensure individual targets are met consistently.
• Ability to maximise and drive sales by identifying opportunities to increase turnover.
• Maintain housekeeping, uphold our visual merchandising standards in order to optimise sales.
• Create an inspiring environment.

Behavioural Requirements:   

• Honesty in dealing with cash and finances.
• Building & maintaining relationships
• Innovation & change management
• Thinking adaptability
• Taking ownership

Minimum Requirement. 

• 6 months of retail experience
• Matric or Equivalent
• Clear Criminal record
• Microsoft – Computer Proficiency
• Ability to communicate effectively.
• Knowledge of current clothing trends/outdoor lifestyle (depending on the brand applying for)
   

go to method of application »

Job Description
Duties and Responsibilities: 

• Exceed customer expectations by practicing customer selling techniques.
• Adhere to stock loss controls in store.
• Ensure individual targets are met consistently.
• Ability to maximise and drive sales by identifying opportunities to increase turnover.
• Maintain housekeeping, uphold our visual merchandising standards in order to optimise sales.
• Create an inspiring environment.

Behavioural Requirements:   

• Honesty in dealing with cash and finances.
• Building & maintaining relationships
• Innovation & change management
• Thinking adaptability
• Taking ownership

Minimum Requirement. 

• 6 months of retail experience
• Matric or Equivalent
• Clear Criminal record
• Microsoft – Computer Proficiency
• Ability to communicate effectively.
• Knowledge of current clothing trends/outdoor lifestyle (depending on the brand applying for)

go to method of application »

Job Description
Duties and Responsibilities: 

• Exceed customer expectations by practicing customer selling techniques.
• Adhere to stock loss controls in store.
• Ensure individual targets are met consistently.
• Ability to maximise and drive sales by identifying opportunities to increase turnover.
• Maintain housekeeping, uphold our visual merchandising standards to optimise sales.
• Create an inspiring environment. Have fun.
• Transact all purchases – receive, verify and processes all payments such as cash, cards, vouchers, coupons and any other acceptable payments.
• Ensure all out going stock/ items/ scripts are scanned and paid for.
• Process all loyalty cards including those of accelerated partners.
• Establish a professional relationship with customers and provide friendly, helpful, courteous assistance and advice to all customers.
• Report customer compliments and complaints to management.
• Attend to all customer stock queries and ensure that they dealt with and resolved.

Behavioural Requirements:  

• Honesty in dealing with cash and finances.
• Building & maintaining relationships
• Innovation & change management
• Thinking adaptability
• Taking ownership
• Problem solving
• Trustworthy and honest
• Time management
• Exceptional customer service

Minimum Requirement. 

Essential:

• Matric or Equivalent
• Up to 6 months retail experience 

Special conditions of employment: 

• Clear Credit and Criminal record
• Willing and able to work retail hours.
• South African citizen

Advantageous: 

• 1 year work experience within retail.
• Microsoft – Computer Proficiency
• Ability to communicate effectively.
• Knowledge of current clothing trends/outdoor lifestyle (depending on the brand applying for) Willing and able to work retail hours.