Cashbuild is the largest retailer of building materials and associated products, selling directly to cash-paying customers through its 255 (and growing) stores in South Africa, Namibia, Lesotho, Botswana, Swaziland, Malawi and Zambia. Cashbuild which employs 4 738 people, comprises Cashbuild Limited and the operating subsidiaries registered in the abovementi...
Read more about this company
Description:
- To operate and maintain the Forklift in a safe and cost effective manner. Ensure comprehensive Customer service in the Store. Merchandising of stock, shelf price labelling and housekeeping within designated area of responsibility.
Requirements:
- Grade 12 or minimum of 1 (one) year work related experience
- Ability to communicate in English and the dominant language spoken in the geographical area where the position is available
- Ability to perform basic calculations accurately
- Must be willing to work shifts, weekends and Public Holidays
- Must be able to work under pressure
- Must be physically fit to operate a forklift
- Must have a valid forklift license
Key Performance Area:
Customer Service
- Acknowledge all Customers and determine their needs
- Advise Customers correctly on product
- Assist Customer with any product queries
- Assist with Customer complaints timely
- Add on sales, e.g. paint v/s paint brushes, thinners, etc.
- Ensure efficient Customer service by ensuring that Customer’s purchases are loaded without any delay’s
- Ensure Customers purchase are loaded carefully without damaging the goods or the Customers vehicle
- Advise Customers on the additional services provided:
- Delivery service / bulk deposits
- Glass cutting
- Plan reading
- Credit programmes
- Special orders
- Trusses
- Distant ordering
- VIC Customer Programme
- Must be certified in Product Knowledge
- Must be available in aisle of responsibility
Merchandising Standards
- Bulk stock area to be merchandised safely and according to Store layout plan
- Must ensure your area of responsibility is fully merchandised according to Store layout and planograms.
- Merchandise stock according to approved layouts and planograms
Housekeeping
- Ensure that your area is free of obstacles, stock is merchandised immediately after being received and that Customers can enter and leave your aisle without any risk of injury or irritation.
- Correct shelf price labelling within area of responsibility.
- Ensure Checklist completed as required when on duty with Canteen and Toilet / Showers schedule
Ready for Business
- Adhere to Ready for Business and Beyond my Control as per the CB Way
Loss Prevention and Security
- Identify any gaps in the displays, investigate causes and report any concerns to management
- Be aware of suspicious behaviours or people and report any suspicions to management
- No product to be loaded for a Customer without proof of purchase or required documentation
Safety (OHSA) Requirements
- Ensure not to overload the Forklift
- Ensure not to overload racking and shelving (Do not stack roof tiles / bricks and cement more than two pallets high.)
- Ensure to wear the Safety Helmet and Kidney Belt at all times when operating the Forklift
- Do not use forklift to lift personnel.
- Ensure that the Entrance and Exit are free of obstacles and that Customers can enter and leave Cashbuild’s Stores without risk of injury
- Ensure to report any faults on the Forklift immediately
- Ensure to report in time when the Forklift is due for a service
- Ensure to wear protective clothing when necessary
- Do not operate the Forklift if there are any mechanical faults
- Ensure that the Forklift is inspected daily, checklist completed and any faults report.
Values:
Integrity
- Complying with generally accepted standards in activities related to the position.
- Keeps promises.
- Creates realistic expectations.
- Is sincere.
- Handles sensitive information carefully.
- Shows awareness of values, indicates when boundaries are crossed.
Accuracy
- Effectively handling detailed information and being consistently attentive to details.
- Works in an orderly fashion.
- Ensures that matters are handled in an orderly and accurate manner from start to finish.
- Prevents mistakes.
- Invests energy in checking his/her work for mistakes.
Client focus
- Identifying and actively responding to clients' wishes and needs.
- Deals with clients in a friendly manner.
- Shows involvement in the client's problem.
- Makes clients feel welcome.
- Approaches the client's question with a can-do mentality
Personal development
- Being aware of one's own strengths and weaknesses: consciously working on personal development.
- Is focused on self-broadening and/or gaining more in-depth knowledge.
- Follows relevant training programmes and/or looks for opportunities to gain experience.
- Seeks and uses opportunities for personal development.
- Asks for feedback in order to learn
go to method of application »
Description:
- Ensure comprehensive Customer service in Store. Merchandising of stock, shelf price labelling and housekeeping within designated area of responsibility.
Requirement:
- Minimum Grade 10 or NQF 3 and 1 (one) year work related experience or
- Grade 12 without related work experience
- Ability to communicate in English and the dominant language spoken in the geographical area where the position is available.
- Valid South African ID or work permit
- Ability to perform basic calculations accurately.
- Must be willing to work shifts, weekends and public holidays
- Must be able to work under pressure
Key Performance Area:
Customer Service
- Advise and assist Customers on correct products and queries.
- Assist with and resolve Customer complaints
Merchandising Standards
- Bulk stock area to be merchandised safely and according to Store layout plan
- Must ensure your area of responsibility is fully merchandised according to Store layout and planograms.
Housekeeping
- Ensure that your area is free of obstacles, stock is merchandised immediately after being received and that Customers can enter and leave your aisle without any risk of injury or irritation.
- Correct shelf price labelling within area of responsibility.
- Ensure Checklist completed as required when on duty with Canteen and Toilet/Showers schedule
Safety (OHSA) Requirements
- Safety (OHSA) compliance (e.g. use of safety gear, ensure customer and staff safety) within area of responsibility
- Ensure area of responsibility (racking and bulk) stock merchandised safe to Customers and Colleagues to move safely within Store
- Report any discrepancies to the Store Manager
Manage Stock Loss
- Report damaged stock within area of responsibility to Store Manager
Values:
Integrity
- Complying with generally accepted standards in activities related to the position.
- Keeps promises.
- Creates realistic expectations.
- Is sincere.
- Handles sensitive information carefully.
- Shows awareness of values, indicates when boundaries are crossed.
Accuracy
- Effectively handling detailed information and being consistently attentive to details.
- Works in an orderly fashion.
- Ensures that matters are handled in an orderly and accurate manner from start to finish.
- Prevents mistakes.
- Invests energy in checking his/her work for mistakes.
Client focus
- Identifying and actively responding to clients' wishes and needs.
- Deals with clients in a friendly manner.
- Shows involvement in the client's problem.
- Makes clients feel welcome.
- Approaches the client's question with a can-do mentality
Personal development
- Being aware of one's own strengths and weaknesses: consciously working on personal development.
- Is focused on self-broadening and/or gaining more in-depth knowledge.
- Follows relevant training programmes and/or looks for opportunities to gain experience.
- Seeks and uses opportunities for personal development.
- Asks for feedback in order to learn
go to method of application »
Description:
- To receive / return stock to and from Suppliers and / or other Stores. Updating of the goods receiving vouchers onto the system and labelling of the stock. Ensure stock received is despatched to the floor for merchandising.
Requirements:
- Grade 12 plus 1(one) year related experience or minimum of 2 (two) years related experience
- Ability to communicate in English and preferably the dominant language spoken in geographical area
- Above average numeric skills
- Proven ability to provide exceptional Customer service
- Proven ability to work under pressure
- Must be computer literate
- Must be able to work shifts and weekends
Key Performance Area:
Receive / IBT Stock
- Ensure always a 2nd designated Cashbuild Employee present with receiving and / or dispatching of stock
- Receive stock from Suppliers, correctly identify goods and physically balance to the Suppliers Invoice / Delivery Note and Cashbuild’s purchase order.
- Complete proof of delivery note and hand to Supplier with required stamps.
- Capture correctly on the IT system within prescribed time limits.
- Ensure all invoices with discrepancies have been amended, endorsed, and signed off by the Supplier’s representative as well as registration number of truck entered onto invoice.
- Ensure all inter branch transfers (IBT’S) IN and OUT are processed within the set time period and that there are no discrepancies, and all relevant documentation is filed.
Stock Distribution
- Stock received must be cleared from the GRS office and merchandised within prescribed time limits of receiving the stock
Stock Labelling and Pricing
- Ensure all stock received without the SKU printed on the packaging is labelled with the appropriate SKU on the back of the product.
- Ensure that items with printed SKU's are correct and rectify any errors noted.
- Adherence to Cashbuild pricing policy
- Pending price changes to be actioned as per the Cashbuild Way
Supplier Claims and Corrections
- Ensure that all claims are validated with the Suppliers pick up slips or credit notes attached to the adjustment vouchers and authorised by the Store Manager.
- Ensure any corrections done have the required documentation attached and authorised by the Store Manager
- Supplier claims should not be raised unless stock is to be collected immediately.
Security Awareness
- Receiving gate not to be left unattended when opened
- Receiving stamp and Purchase Order delivery book must be locked in a lockable cupboard or drawer
- The GRS office door must always be locked when the GRS office is not in use
- Ensure the supplier truck crews do not loiter around the Store but remain at their trucks.
Ready for Business
- Ensure the GRS office is kept clean and tidy at all times
- Receiving area to be cleared of excess and damaged stock except for stock that needs to be returned to the Supplier
- Adhere to all Ready for Business and beyond my control processes
Customer Service
- Adhere to the Cashbuild dress code at all times
- Name badge to be displayed and visible at all times
- Assist with Supplier queries
- Provide exceptional Customer service to any Customer the GRS may deal with.
Safety OHSA Requirements
- Ensure the first aid box is only accessed by the authorised first aid person or Store Manager
- Ensure safety (OHASA) compliance within area of responsibility
- Report any concerns to the Store Manager.
Values:
Integrity
- Complying with generally accepted standards in activities related to the position.
- Keeps promises.
- Creates realistic expectations.
- Is sincere.
- Handles sensitive information carefully.
- Shows awareness of values, indicates when boundaries are crossed.
Accuracy
- Effectively handling detailed information and being consistently attentive to details.
- Works in an orderly fashion.
- Ensures that matters are handled in an orderly and accurate manner from start to finish.
- Prevents mistakes.
- Invests energy in checking his/her work for mistakes.
Client focus
- Identifying and actively responding to clients' wishes and needs.
- Deals with clients in a friendly manner.
- Shows involvement in the client's problem.
- Makes clients feel welcome.
- Approaches the client's question with a can-do mentality
Personal development
- Being aware of one's own strengths and weaknesses: consciously working on personal development.
- Is focused on self-broadening and/or gaining more in-depth knowledge.
- Follows relevant training programmes and/or looks for opportunities to gain experience.
- Seeks and uses opportunities for personal development.
- Asks for feedback in order to learn
go to method of application »
Description:
- Protect and grow profitable market share within a Store in accordance to the Store, Division and Company strategy.
Requirements:
- Grade 12 with at least 3 (three) years related retail management experience or 5 (five) years related retail management experience
- Must have well developed business acumen
- Must be able to work under pressure
- Must be computer literate (Basic computer literacy)
- Must have strong leadership skills
- Must have strong administrative skills
- Own transport is preferable with valid drivers licence
- Must have own cell phone
- Must have sound knowledge of Health and Safety aspects in line with local (OHSA) and / or neighbouring Countries legislation
- Must have strong Human Resources Management skills
- Attention to detail
Key Performance Area
Strategic Management
- Develop, implement and manage a strategic plan for the Store ensuring it is aligned with the overall Divisional strategy and strategic initiatives
Grow and Protect Market Share
- Grow transactions, sales and market share in store as defined in the budget
- Achieve sales budgets and growth objectives
- Manage and promote the customer loyalty programmes and 3rd party credit
- Develop action plans to protect the markets where competitors are entering the markets.
- Ensure Store Business plans are implemented and updated when required
Customer Service
- Manage the implementation and monitoring of the Customer Service strategy in the store
- Ensure an effective Delivery Service is maintained within the store as per company policy
- Grow and maintain VIC and charge card client base
- Recommend Range improvements to suite the market
Asset Control
- Manage and control shrinkage within the Store as per policy
- Protect Assets (Cash, Stock and Fixed)
- Managing Debtors within the Store
- Analyze security requirements and recommend changes in the Store.
- Ensure physical security measures in the store are implemented and maintained.
Business Trade Licenses (Countries)
- Ensure that all relevant Trade Licenses are up to date and renewed timeously, where applicable
Human Resource Management
- Manage manpower requirements in line with the Company and Division strategy
- Ensure Succession Planning & Career pathing is in place within the store
- Ensure open communication / relations with the Store Employee Forum and staff.
- Ensure training & Development is in place for the store.
- Manage Employee Relations within the store
Maintaining Store Standards
- Conduct daily floor walks
- Ensure implementation of agreed Action Plans (PIP’s) where necessary
- Monitor adherence of Company standard compliance in the Store
- Ensure maintenance of housekeeping standards
- Ensure merchandising policies and standards are adhered to
- Ensure ready for business is implemented within the stores
- Ensure lighting, store and racking is maintained in good condition
Stock Management
- Ensure stock is ordered and received as per policy
- Ensure that damage stock is cleared as per policy
- Implement Obsolete / deranged stock action plans as per policy
- Manage the slow moving stock as per policy
- Implement excess stock action plans as per policy
Store Safety (OHSA) Standards
- Manage Safety aspects in line with local (OHSA) and/or neighbouring Countries legislation:
- Ensure all required checklists are completed
- Ensure appointment of all OHSA representatives for the store as per OHSA Act or if required as per relevant country legislation
- Investigate, report and manage OHSA Incidents
Expense management
- Manage the Store to the Financial Model and benchmarks
- Maintenance of expenses in line with budget within the store
Insurance Claims Administration
- Report all incidents to the relevant insurer.
- Liaison with relevant insurer on the claim particulars and validity of the claim
- Submission of documentation to the relevant insurer.
Management of CB Way
- Implement and maintain controls and disciplines as per the CB Way
Competencies
Leadership
- Is enthusiastic, knows how to inspire others, connects people.
- Takes the lead.
- Inspires others.
- Takes responsibility.
- Gives employees their own responsibilities.
- Stimulates and uses input from others.
- Shows appreciation for good performance.
Result-oriented
- Being focused on achieving objectives and results, persevering in the face of adversity.
- Makes concrete agreements with others about the results to be delivered. remains focused on results when other things interfere.
- Makes an effort to achieve objectives.
- Has a clear goal in mind.
- Looks for a solution when achieving the objective becomes threatened.
- Finishes the job in time.
Planning
- Systematically organising activities and setting time frames, setting priorities.
- Ensures that the necessary means to perform the job are available on time.
- Puts matters in an efficient order when planning.
- Makes the plan understandable for everyone involved.
- Makes, and maintains a realistic plan.
- Sets priorities.
Delegating
- Delegating work in an understandable, structured and verifiable manner.
- When delegating, provides enough space and responsibility to be able to perform the task.
- Delegates enough work to complete his/her own tasks.
- When delegating, he/she clarifies what results are required at what time.
- When delegating, he/she indicates to the employee why he/she in particular is asked this question.
- Regularly checks the progress of delegated work
Performing under pressure
- Maintaining an effective performance under pressure, or when faced with setbacks or disappointment.
- Delivers good results under pressure.
- Persists when faced with setbacks.
- Continues to do the right thing under pressure, without making mistakes.
- Maintains an even performance under pressure.
Market orientation
- Demonstrate being well informed about developments in the market.
- Actively seeks market information.
- Thinks of solutions to internal problems from the viewpoint of the organisation's market position.
- Informs him/herself about the offers and activities of competitors.
- Looks for opportunities that allow the organisation to benefit from market trends.
Integrity
- Complying with generally accepted standards in activities related to the position.
- keeps promises.
- creates realistic expectations.
- is sincere.
- handles sensitive information carefully.
- shows awareness of values, indicates when boundaries are crossed.
Accuracy
- Effectively handling detailed information and being consistently attentive to details.
- Works in an orderly fashion.
- Ensures that matters are handled in an orderly and accurate manner from start to finish.
- Prevents mistakes.
- Invests energy in checking his/her work for mistakes.
Client focus
- Identifying and actively responding to clients' wishes and needs.
- Deals with clients in a friendly manner.
- Shows involvement in the client's problem.
- Makes clients feel welcome.
- Approaches the client's question with a can-do mentality
Personal development
- Being aware of one's own strengths and weaknesses: consciously working on personal development.
- Is focused on self-broadening and/or gaining more in-depth knowledge.
- Follows relevant training programmes and/or looks for opportunities to gain experience.
- Seeks and uses opportunities for personal development.
- Asks for feedback in order to learn
go to method of application »
Description:
- Perform physical cycle stock counts and verify to system stock on hand. Reconcile and investigate cause for discrepancies and capture variances identified. Identify and report on damaged stock, incorrect pricing, SKU’s.
Requirements:
- Minimum Grade 12 and 1 (one) year work related experience or 2 (two) years related experience
- Ability to communicate in English and the dominant language spoken in the geographical area where the position is available
- Must be literate
- Must have strong numeric skills
- Must be accurate and able to work under pressure
- Must have basic computer skills
- Must be willing to work shifts, weekends and Public Holidays.
Key Performance Area:
Perpetual Inventory Counts
- Count stock daily according to the PIC Count Cycle.
- Investigate all variances whether positive or negative and report the results to the Store Manager.
- Investigate and rectify negative stock quantities daily, after receiving approval from the Store Manager
- Identify and report on damaged stock to the Store Manager.
- Conduct Mini Stock-takes as and when instructed to do so by Management
- Assist with Wall-to-Wall Stock-take preparations and report any areas of concern
- Normal PIC counts to be done during full Stock-take
Reporting
- Report variances for the day to the Store Manager and or Divisional Manager as required by the Cashbuild Way
- Report all irregularities to Store Management and or Divisional Manager as required by the Cashbuild Way
- Report irregularities to DM if no action is taken by the Store Manager.
- Report on incorrect and poor quality pricing, SKU’s and damaged stock
- Report on poor merchandising on racking and bulk area
- Report on bulk stock area if special attention is required"
PIC Adjustments
- Ensure all adjustments are actioned, verified for accuracy and signed off by Management.
- Ensure the “End of Day Report”, is validated to yesterday’s PIC Adjustment Sheet, and filed.
- Report on any adjustments not done on the day of the count cycle prior to end of trading day.
Filing and Administration
- Ensure all PIC documents are completed, signed off by you, approved by the Store Manager and filed daily.
Ready for Business
- Adhere to Ready for Business and Beyond my Control as per the CB Way
Customer Service
- Adhere to the Cashbuild Dress code at all times,
- Name badge to be displayed and visible to the Customer
- Immediately assist with Customer complaints
Safety (OHSA) Requirements
- Safety (OHSA) compliance (e.g. ensure Customer and staff safety) within area of responsibility
- Report any discrepancies to the Store Manager
- Ensure correct safety equipment and clothing used.
Values:
Integrity
- Complying with generally accepted standards in activities related to the position.
- Keeps promises.
- Creates realistic expectations.
- Is sincere.
- Handles sensitive information carefully.
- Shows awareness of values, indicates when boundaries are crossed.
Accuracy
- Effectively handling detailed information and being consistently attentive to details.
- Works in an orderly fashion.
- Ensures that matters are handled in an orderly and accurate manner from start to finish.
- Prevents mistakes.
- Invests energy in checking his/her work for mistakes.
Client focus
- Identifying and actively responding to clients' wishes and needs.
- Deals with clients in a friendly manner.
- Shows involvement in the client's problem.
- Makes clients feel welcome.
- Approaches the client's question with a can-do mentality
Personal development
- Being aware of one's own strengths and weaknesses: consciously working on personal development.
- Is focused on self-broadening and/or gaining more in-depth knowledge.
- Follows relevant training programmes and/or looks for opportunities to gain experience.
- Seeks and uses opportunities for personal development.
- Asks for feedback in order to learn
go to method of application »
Description:
- Grow sales through constant Customer interaction; costing of building plans and issuing Customers with accurate quotations. Ensuring that all housekeeping and merchandising standards are maintained at all times. Ensuring a cost effective and efficient delivery service.
Requirements:
- Grade 12 plus 5 (five) years related experience or a minimum of 10 (ten) years’ work related experience
- Plan reading experience would be advantageous
- Ability to communicate in English and the dominant language spoken in the geographical area where the position is available.
- Above average numeric skills
- Proven ability to provide exceptional Customer Service
- Proven ability to work under pressure
- Must be computer literate
- Proven strong organising, planning and delegation skills
Key Performance Area:
Sales
- Issuing and follow up of quotations in order to generate sales
- Quote process and control Special Orders
- Reading of building plans and ensuring quotations are correct and within the agreed timeframe
- Manage the telephone, answer, and return calls, ensure follow ups are done
- Conduct competitor analysis to ensure competitiveness of the store
- Communicate bulk deposit transfers to Customers
- Promote loyalty programs (VIC and Charge Card Customers)
Deliveries
- Manage an efficient delivery service and ensuring that the correct rates are charged
- Deliveries dispatched within the required time limit
- Delayed deliveries communicated with Customer and appropriate arrangements made and agreed to with the Customer
Customer Service
- Effective Customer Service Desk Management
- Record, follow up and resolve Customer Complaints
- To ensure an efficient Customer Service at all times (all Customers are attended to)
- Telephone etiquette (to ensure that all calls are answered within the required time)
Store Standards
- Effective management of the Ready for Business Checklists and processes with regards to area of responsibility and those of the General Assistant, Sales Advisors and Forklift Drivers.
- Price changes to be implemented in line with advertised prices.
- Implementation of planograms
People Management
- Ensure that all General Assistants, Sales Advisors and Forklift Drivers are present and available in their area of responsibility in order to assist Customers and perform all their responsibilities
- Ensure General Assistants, Sales Advisors and Forklift Drivers have a trained backup available.
- Ensure General Assistants, Sales Advisors and forklift Drivers execute their daily duties (Ready for Business and Beyond my Control)
Safety (OHSA) Requirements
- Ensure that safety standards are adhered to
- Ensure Employees under control of Sales Coordinator wear correct protective clothing and safe use of equipment.
Security Awareness
- Be aware of any suspicious people and / or activities in and outside the Store.
- Password security
Values:
Integrity
- Complying with generally accepted standards in activities related to the position.
- Keeps promises.
- Creates realistic expectations.
- Is sincere.
- Handles sensitive information carefully.
- Shows awareness of values, indicates when boundaries are crossed.
Accuracy
- Effectively handling detailed information and being consistently attentive to details.
- Works in an orderly fashion.
- Ensures that matters are handled in an orderly and accurate manner from start to finish.
- Prevents mistakes.
- Invests energy in checking his/her work for mistakes.
Client focus
- Identifying and actively responding to clients' wishes and needs.
- Deals with clients in a friendly manner.
- Shows involvement in the client's problem.
- Makes clients feel welcome.
- Approaches the client's question with a can-do mentality
Personal development
- Being aware of one's own strengths and weaknesses: consciously working on personal development.
- Is focused on self-broadening and/or gaining more in-depth knowledge.
- Follows relevant training programmes and/or looks for opportunities to gain experience.
- Seeks and uses opportunities for personal development.
- Asks for feedback in order to learn
go to method of application »
Description:
- To manage and supervise all relevant Point of Sale (POS) transactions ensuring total Customer satisfaction. Handle all Cash Office and banking processes and related Point of Sale (POS) Administrative functions.
Requirements:
- Grade 12 plus 5 (five) year related experience or minimum of 10 (ten) years’ work related experience
- Ability to communicate in English and the dominant language spoken in the geographical area where the position is available
- Above average numeric skills
- Proven ability to provide exceptional Customer service
- Proven ability to work under pressure
- Must be computer literate
- Previous Cashier experience
Key Performance Area
- Ensure that all speed point transactions, i.e. credit and debit card transactions are done effectively and efficiently.
- Be willing to assist Customers with their needs through clear and effective communication
- Assist the Customers with requests, queries and complaints and resolve or escalate to management
- Offer fast, friendly, and efficient service to all Customers
- Control and ensure the availability of stationary and consumables, within the Store
Cash Handling and Banking
- Controlling of Store floats (Petty Cash, Till Floats, Change Floats)
- Change ordering and dispensing
- Balancing and recording of Petty Cash expenses and vouchers in the Petty Cash Ledger
- Processing Back Office transactions and Cashing up of Cashiers and the Back Office Till (e.g. Bulk Deposits, Special Deposits, Charge Cards, Loyalty Cards, and Returns etc.)
- Ensure that all returns are valid and done correctly
- Cash Clearance to be actioned and queries to be resolved
- Ensure pick-ups are done timely
- Carry out End of Day sessions on all Point of Sale (POS) terminals
- Daily Cash Up of all Point of Sale (POS) terminals including the Back Office terminal
- Ensure 2nd (second) Cashbuild designated Employee to be present with CIT money collection
- Ensure daily takings are collected by the Cash in Transit (CIT) Company.
Ready for Business
- Ensure Ready for Business processes implemented
- Ensure the Cashiers maintain their area of responsibility
- Ensure the Cash Office is neat and tidy at all times
- Only Cash Office related documentation within the Cash Office and that all documentation is filed neatly and that all filing is up to date
People Management
- Ensure that all Cashiers are present and available in their area of responsibility in order to assist Customers and perform all other responsibilities.
- Ensure Cashiers have a trained backup available
- Ensure Cashiers execute their daily duties. (Ready for Business and Beyond my Control checklists).
- Ensure scheduling of subordinates is done on time
- Take responsibility of Product Knowledge training to Cashiers as per Store Manager agreement
- Scheduling and supervising of all Point of Sale (POS) Employees. (Leave, Time Off, Day off etc.)
- Monitor and evaluate performance of subordinates
- Ensure all cashiers comply with the company dress code
Safety (OHSA) Requirements
- Ensure that safety standards are adhered to.
Security Awareness
- Be aware of any suspicious people and / or activities. In the Store and outside.
- Password security
- Ensure that the Cash Office is secured
- Ensure that the Cash Office door is always locked when Pick-Up’s, Cash-Up’s and Cash In Transit (CIT) collections are done
- Ensure Till Pick up’s are done within the set parameters
- No unauthorised persons allowed in the Cash Office
- Safe keys are locked away and in safe custody
- No Rations, stock, and unrelated documentation to be kept in the Cash Office.
Values
Integrity
- Complying with generally accepted standards in activities related to the position.
- Keeps promises.
- Creates realistic expectations.
- Is sincere.
- Handles sensitive information carefully.
- Shows awareness of values, indicates when boundaries are crossed.
Accuracy
- Effectively handling detailed information and being consistently attentive to details.
- Works in an orderly fashion.
- Ensures that matters are handled in an orderly and accurate manner from start to finish.
- Prevents mistakes.
- Invests energy in checking his/her work for mistakes.
Client focus
- Identifying and actively responding to clients' wishes and needs.
- Deals with clients in a friendly manner.
- Shows involvement in the client's problem.
- Makes clients feel welcome.
- Approaches the client's question with a can-do mentality
Personal development
- Being aware of one's own strengths and weaknesses: consciously working on personal development.
- Is focused on self-broadening and/or gaining more in-depth knowledge.
- Follows relevant training programmes and/or looks for opportunities to gain experience.
- Seeks and uses opportunities for personal development.
- Asks for feedback in order to learn
go to method of application »
Description:
- Protect and grow profitable market share within a Store in accordance to the Store, Division and Company strategy.
Requirement:
- Grade 12 with at least 2 (two) years retail management experience
- Valid Drivers license
- Valid ID or valid work permit (local)
- Must have strong accounting skills
- Must be able to work under pressure
- Must be computer literate (Basic computer literacy)
- Must have strong leadership skills
- Must have strong administrative skills
- Must have own transport and cell phone
- Must have sound knowledge of Health and Safety aspects in line with local (OHSA) and/or neighbouring Countries legislation
- Must have strong Human Resources skills
- Assist the Store Manager to make immediate action on any non-compliance once identified
- Assist the Store Manager to manage Damage, Obsolete and Slow-moving stock items
Key Performance Area:
Strategic Management
- Assist the Store Manager to develop, implement and manage a Store Business Plan for the Store ensuring it is aligned with the overall Company strategy and strategic initiatives as approved by the Divisional Manager and Operations Manager from time to time
Grow and Protect Market Share
- Assist the Store Manager to achieve growth in markets share in your Store as defined in the strategy plan
- Assist the Store Manager to achieve sales budgets and growth objectives by Category
- Assist the Store Manager to promote customer loyalty programmes (e.g. VIC, charge cards, etc)
- Assist the Store Manager to manage the distribution of advertising material to ensure maximum efficiency
- Assist the Store Manager to develop action plans proactively to protect your market where you trade when competitors enter the market
Customer Service
- Assist the Store Manager with implementing and monitoring the Customer Service strategy
- Assist the Store Manager to maintain Customer Audits above 95%
- Assist the Store Manager with a reliable, prompt Customer Delivery Service
- Assist the Store Manager to grow and maintain VIC client base
- Assist the Store Manager to achieve Transaction budgets
- Assist the Store Manager to recommend Range improvements to suite the market
- Assist the Store Manager to take action on Customer Surveys (implement action plans when required)
- Asset Control: Stock
- Assist the Store Manager to manage and control shrinkage within the Store
- Assist the Store Manager to manage the PIC process
- Assist the Store Manager to manage Wall to wall Stock take
- Assist the Store Manager to manage and control stock movement inside the store
- End Control
- IBT’s
Customer Returns
Receiving
- Assist the Store Manager to analyze security requirements and implement changes.
- Assist the Store Manager to manage and maintain physical measures
- Asset Control: Cash
- Assist the Store Manager to manage Debtors and RD Cheques within the Store
- Assist the Store Manager to manage Petty Cash
- Assist the Store Manager to manage daily Banking
- Assist the Store Manager to manage Shorts and overs
- Assist the Store Manager to manage Cheques and Credit Cards
- Asset Control: Fixed Assets
- Assist the Store Manager to maintenance and protection of racking and displays
- Assist the Store Manager to maintenance and protection of signage (internal & external)
- Assist the Store Manager to maintenance of forklift and generator
- Assist the Store Manager to maintenance and protection of IT Equipment and Telephone systems
- Assist the Store Manager to maintenance and protection of the Safe
Human Resource Management
- Assist the Store Manager to recruit and Induct all Employees
- Assist the Store Manager to ensure Training & Development are in place for the Store
- Assist the Store Manager to ensure Succession Planning & Career pathing is in place within the Store
- Assist the Store Manager to manage manpower requirements in line with the Division and Store strategy and Company benchmarks
- Assist the Store Manager to ensure open communication/relations (CARE Meetings, CB Mail) with the Store Employee Committee
- Assist the Store Manager to manage Employee Relations
Store Safety (OHSA) Standards
- Assist the Store Manager to manage Safety aspects in line with local (OHSA) and/or neighbouring Countries legislation:
- Ensure Checklists complete
- Appointment of Safety Reps as per OHSA Act
- Report Incidents
- Assist the Store Manager to record all incidents
- Store Trading Standards
- Assist the Store Manager to maintain Housekeeping standards
- Assist the Store Manager to manage Merchandising standards
- Assist the Store Manager to implement and maintain the correct Planograms
- Assist the Store Manager to maintain Yard and Parking Areas
Profitability
- Assist the Store Manager to achieve operating income budget
- Assist the Store Manager to manage the Store according to the Financial Model, benchmarks, and budgets
CB Way
- Assist the Store Manager to achieve the Audit Benchmark - Monitor adherence of Company standard compliance in Store (Internal Audit Results)
- Assist the Store Manager to implement and maintain controls and disciplines
- Assist the Store Manager to implement Corrective Action Plans where necessary
Competencies:
Leadership
- Takes the lead.
- Inspires others.
- Takes responsibility.
- Gives employees their own responsibilities.
- Stimulates and uses input from others.
- Shows appreciation for good performance.
Result-oriented
- Makes an effort to achieve objectives.
- Has a clear goal in mind.
- Looks for a solution when achieving the objective becomes threatened.
- Finishes the job in time.
Planning
- Systematically organising activities and setting time frames, setting priorities.
- Ensures that the necessary means to perform the job are available on time.
- Puts matters in an efficient order when planning.
- Makes the plan understandable for everyone involved.
- Makes, and maintains a realistic plan.
- Sets priorities.
Delegating
- Delegating work in an understandable, structured and verifiable manner.
- When delegating, provides enough space and responsibility to be able to perform the task.
- Delegates enough work to complete his/her own tasks.
- When delegating, he/she clarifies what results are required at what time.
- When delegating, he/she indicates to the employee why he/she in particular is asked this question.
- Regularly checks the progress of delegated work
Performing under pressure
- Maintaining an effective performance under pressure, or when faced with setbacks or disappointment.
- delivers good results under pressure.
- persists when faced with setbacks.
- continues to do the right thing under pressure, without making mistakes.
- maintains an even performance under pressure.
Market orientation
- Demonstrate being well informed about developments in the market.
- Actively seeks market information.
- Thinks of solutions to internal problems from the viewpoint of the organisation's market position.
- Informs him/herself about the offers and activities of competitors.
- Looks for opportunities that allow the organisation to benefit from market trends.
Integrity
- Complying with generally accepted standards in activities related to the position.
- keeps promises.
- creates realistic expectations.
- is sincere.
- handles sensitive information carefully.
- shows awareness of values, indicates when boundaries are crossed.
Accuracy
- Effectively handling detailed information and being consistently attentive to details.
- Works in an orderly fashion.
- Ensures that matters are handled in an orderly and accurate manner from start to finish.
- Prevents mistakes.
- Invests energy in checking his/her work for mistakes.
Client focus
- Identifying and actively responding to clients' wishes and needs.
- Deals with clients in a friendly manner.
- Shows involvement in the client's problem.
- Makes clients feel welcome.
- Approaches the client's question with a can-do mentality
- Personal development
- Being aware of one's own strengths and weaknesses: consciously working on personal development.
- Is focused on self-broadening and/or gaining more in-depth knowledge.
- Follows relevant training programmes and/or looks for opportunities to gain experience.
- Seeks and uses opportunities for personal development.
- Asks for feedback in order to learn
Method of Application
Use the link(s) below to apply on company website.
Build your CV for free. Download in different templates.
Gmail
Yahoomail