Jobs at CBRE Excellerate

Main purpose / objective of the position:

• The main purpose of this role is to support and assist the Account Manager and Systems Manager on the CBRE Excellerate CAFM (Computer Aided Facilities Management) System.
• The priority of this position is to ensure the Client Data Integrity (of the clients assigned) by ensuring the categorization of the Work Order data, Suppliers / Contractors, Cost, Reporting, PPM set-up and release according to the correct CAFM set-up (in conjunction with the CBRE Excellerate Systems Manager).
• Secondary responsibility is that of 1st line support between the installed CBRE Excellerate CAFM System and the CBRE Excellerate Facilities Management clients and their Contractors/ Suppliers.
• This role plays a major role in end-user support, on-going development, and the implementation and support of the CBRE Excellerate CAFM System.

Decision making authority:
This position has the authority to:

• The incumbent normally receives little instruction on day-to-day work and receives general instructions on new assignments.
• Has the authority to execute all Key Performance Areas as stated on this form and in line with the Company approval framework and client policies and procedures.

Experience / Education:

• Grade 12
• 2-3 year’s relevant experience in a call centre and end-user support
• Experience within the Facilities Management field is preferable.
• CAFM system experience.

Skills required:

• Advanced Computer literacy (MS Office – Excel Advanced, Word, PowerPoint)
• CAFM (Computer Aided Facilities Management) system
• Cognos Reporting Studio
• SQL experience
• Preparation of reports, including dashboards
• Administration skills
• Communication skills
• Email etiquette
• Telephone etiquette

Knowledge Required:

• Financial principles / processes (costings)
• Contract Management (SLA’s, suppliers, etc.).
• Procurement process – works orders, quotes, etc.

Behavioural Competencies:

• Communication (l1); Drive & Productivity (1); Teamwork and co-operation (1); Customer Quality and Focus (2); Accuracy (1)

Company Values:

• Respect; Integrity; Service; Excellence; Accountability; Collaboration; Transformation.

Major Drivers of Work Volume:

• Client demands and expectations, number of work orders, size of region.

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Main purpose / objective of the position:

• To maintain and oversee the mailroom requirements are done and carried out professionally.

Decision making authority:
Decisions are based on knowledge of theory and systems. Required to choose from a limited array of routines or rules at his/her disposal. Works within specific prescribed policies and guidelines which includes:

• Standard Operating Procedures
• Company policies and procedures

Experience / Education:

• Grade 12. Minimum of two years administrative experience in a Facilities Management Environment.

Skills required:

• MS Office Suite; Planon, Basic financial and numeracy skills, strong time management / prioritisation skills; Excellent administration skills.

Knowledge required:

• Company’s procedures and processes, Standard Operating procedures, Basic knowledge of OHS requirements.

Competencies required:

• Communication, Drive & Productivity, Teamwork & co-operation, Customer and quality focus, Accuracy.

Major drivers of work volume:

• Number of requests, number of mail received, external courier requests.