Jobs at CSG

Setting up customer’s billing, processing and analyzing data, producing invoices and billing reports for Managed Service Customers. This position supports Managed Service customers directly by phone or e-mail to address their billing or application questions and issues. A Billing Analyst may be asked to oversee the production activities of other Billing Analysts when assigned to do so. This role will exercise discretion and independent judgment under general supervision.

• Producing and analyzing billing reports for Managed Service customers.
• Analyzing the results of processed files and making corrections if needed.
• Use CSG’s Singleview Software.
• Responsible for compiling bill count reports and providing invoicing data to the finance department.
• Independent interaction with customers concerning their billing.
• Management of data to produce invoices for mailing /shipping per billing schedule.
• Maintain customer data in database.
• Monitor customer email inbox.
• Use other software for tracking and analysis of data.
• Identifies problems/issues during billing cycles and solves or requests assistance in solving.
• May assist less experienced peers.
• Latitude for independent judgment/action.
• Work on moderately complex activities.
• Other duties as assigned.

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Incumbent is accountable for professional working behavior to include; building and maintaining constructive working relationships, implementing proactive and concise communication, acting as a resource to colleagues, and engaging in collaborative thinking and problem solving while demonstrating CSG’s core competencies and values.

Education

• Bachelor’s degree in Computer Science, Engineering or Business or equivalent education/experience required.

Experience

• 2 years of programming or software development experience.

Preferred

• Experience with multi-user, complex software applications

Knowledge, Skills And Abilities

• Basic understanding of client requirements and CSG software product implementation.
• Ability to develop algorithms, to develop code, to debug code, and to document.
• Works well within a team environment.
• Excellent verbal and written communication to effectively convey and clarify complex information.
• Ability to read, write, speak and understand the English language in a business environment.
• Programming Skills & Technology Requirements:
• Knowledge of one or more relevant programming language, typically C, C++, Perl, Java, SQL, XML
• Broad understanding of UNIX operating environment.
• Broad understanding of end to end real time integration
• Customer Management Domain knowledge, e.g. PeopleSoft
• Knowledge of Multi-tiered, relational database architectures with UNIX, Oracle and Windows as the primary operating environments.
• Knowledge of middleware technologies, e.g. Tuxedo
• Awareness of industry standards such as TMForum
• Awareness of Agile Software development methodologies such as SAFE or Kanban