Jobs at Datacentrix

• Managed Talent Solutions, a division of Datacentrix, is seeking a Support Engineer for a 6-month contract position with our client based in Cape Town CBD. This role is ideal for intermediate-level candidates with experience in desktop support and service desk operations.

Qualifications and Skills Required:

• Matric required 
• Bachelor's degree or Dip in Information Technology, or a related field (preferred)
• 2 years minimum of experience in IT support, helpdesk, or a related role.
• Hands-on experience with hardware and software troubleshooting.

Responsibilities:

• Serve as the first contact with customers who need technical assistance via Chat, the phone or email
• Resolving complex, technical faults that are both hardware and software related or providing correct diagnosis and warm transfer to Level 3 service providers
• Responding to critical and major incidents as escalated, according to established procedures
• Perform troubleshooting using different diagnostic techniques 
• Troubleshoot, diagnose, and resolve technical hardware and/or software issues (Remotely or Physically onsite)
• Provide quick resolution and excellent customer service
• Redirect unresolved issues to the next level of support personnel
• Provide needed information on IT products or services
• Keep record of problems and their resolution 
• Follow-up with customers 
• Provide feedback on processes and make recommendations on areas to improve
• Maintain technical documentation and service catalogue on installation of software, configuration of hardware and problem troubleshooting
• Suggest improvements on procedures
• Run diagnostic problems to resolve problems
• Log respective issues with vendors for support - Repairing and replacing equipment as necessary

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• Are you a dynamic, results-driven professional with a passion for client success?
• Datacentrix is looking for a Senior Account Manager to drive growth and manage key relationships in KwaZulu Natal.
• You’ll be working with cutting-edge technology and collaborating with top-tier clients in a fast-paced, innovative environment.

What You’ll Do:

• Build and nurture long-term client relationships
• Develop and execute account strategies
• Drive business growth and meet targets
• Collaborate with cross-functional teams

What We’re Looking For:

• Proven experience in account management
• Strong communication and negotiation skills
• A passion for delivering exceptional client experiences