Jobs at DigiOutsource

Why we need you

• We’re on a mission to create extraordinary experiences for our customers, and we believe that your unique skills, passion and superdrive will help us achieve our vision.
• As a Social Media Host, you’ll be supporting the delivery of high-quality service within the contact centre covering, but not limited to, engaging with our customers through Social Media Platforms, reviewing customer feedback via Feedback platforms such as Trustpilot and App Stores as well as being responsible for ensuring video content uploaded to the website is appropriate and in line with the Betway Brand Tone of voice.
• This will help us excel at providing world class service to stay ahead of the game.

What you’ll be doing

As part of your role, your responsibilities will include:

• Providing world-class customer service by responding to customer queries via our social media and feedback platforms
• Moderate videos posted by customers to ensure they adhere to the business quality assurance standards on the Betway Clips Platform
• Processing and resolving incoming and outgoing contacts in a multimedia environment
• Processing pertinent information into relevant databases
• Completion of tasks assigned during shift
• Customer relationship building and management as well as cross selling products and services
• Problem solving tasks during shift
• Handling and taking full responsibility for customer related queries
• Excellent time management and adherence to schedule
• Performing extra tasks given by managers / shift supervisors as required
• This job description is not intended to be an exhaustive list of responsibilities. You may be required to complete other reasonable duties in order to achieve business objectives.

Essential skills you’ll bring to the table

The necessary skills that we require for this role include:

• Clear and concise verbal and written communication skills
• The ability to handle complex interactions clearly and effectively
• Experience working collaboratively in cross-functional teams, with a focus on achieving shared goals
• Exceptional attention to detail, ensuring high standards of quality in all interactions
• Ability to adapt quickly to changing environments and priorities, maintaining effectiveness in dynamic situations
• Matric with 2+ years of customer service experience, or a completed Degree/Diploma with no experience required
• Must be available to work 24/7 shifts
• Must have reliable transport

Desirable skills you’ve got up your sleeve

It would be great if you also have some of the following skills:

• In-depth knowledge of sports betting markets, including odds calculation, betting types and market trends
• Previous experience in the online gaming or casino industry, with a strong understanding of player behaviour and industry regulations
• Familiarity with gambling regulations and compliance requirements in various jurisdictions, ensuring adherence to legal standards
• Experience in developing and executing customer retention strategies
• Expertise in managing multiple customer contacts simultaneously.

go to method of application »

What you’ll be doing

Policy Development & Maintenance

• Creation, maintenance, and governance of the group’s accounting policy manual.
• Drafting of new accounting policies or revising existing ones based on regulatory changes or internal requirements.
• Reviewing IFRS updates and assessing the implications for existing policies.
• Maintaining version control and change logs for all policy documents.
• Ensuring compliance with accounting, regulatory and internal control frameworks.
• Supporting automation initiatives by standardizing policy documentation formats and integrating them into reporting tools.

Technical Research & Interpretation

• Monitoring changes in accounting standards and assessing implications.
• Investigating complex accounting issues raised by business units or auditors.
• Benchmarking policies against industry best practices.
• Manage and draft technical memos and position papers for complex accounting issues.
• Review and provide guidance on position papers prepared by the audit and accounting team.

Consolidation Reporting

• Ensuring technical accounting matters are accurately reflected in the financial statements through clear policy guidance and documentation.
• Assisting in the review of the consolidated financial statements to ensure accuracy, completeness, and compliance with IFRS and SEC regulations.
• Assisting in the review of supporting consolidation schedules used for the population of primary statements and detailed notes.
• Integration of technical accounting matters into financial statement disclosures and ensuring alignment with group accounting policies.
• Driving automation of consolidation and reporting processes using available tools and templates.

​​​​​​​​​​​​​​Training & Communication

• Conducting workshops and training sessions on accounting policies.
• Developing quick-reference guides and FAQs for policy users.
• Ensuring policies are accessible and understandable to non-technical users.
• This job description is not intended to be an exhaustive list of responsibilities. You may be required to complete other reasonable duties in order to achieve business objectives.

Essential skills you’ll bring to the table

The necessary skills that we require for this role include:

• CA(SA) or equivalent accounting qualification.
• Minimum 5 years of experience in technical accounting or policy writing.
• Strong understanding of IFRS and regulatory frameworks.
• Experience in drafting accounting manuals or technical memos.
• Strong attention to detail and commitment to data integrity.
• Excellent communication and presentation skills.
• Familiarity with SOX Compliance, or compliance within a listed environment
• Experience working collaboratively in cross-functional teams, with a focus on achieving shared goals.
• Expertise in managing multiple projects simultaneously, with a track record of delivering on time and within scope.
• Ability to adapt quickly to changing environments and priorities, maintaining effectiveness in dynamic situations.

Desirable skills you’ve got up your sleeve

It would be great if you also have some of the following skills:

• Hands-on experience with business and financial software preferred.
• MS Dynamics Nav/Business Central.
• FloQast, IBM Planning Analytics (TM1/Cognos) and Workiva are a plus.

go to method of application »

Why we need you

• We’re on a mission to create extraordinary experiences for our customers, and we believe that your unique skills, passion and superdrive will help us achieve our vision.
• As a Software Engineering Lead, you’ll be managing and supporting a team of talented Software Engineers, that design and develop robust, scalable, and efficient software solutions using the latest technology. This will help us excel at providing a super gaming experience to our customers and stay ahead of the game.

What you’ll be doing

As part of your role, your responsibilities will include:

• Lead a team of Software Engineers. 
• Build, maintain and enhance software according to company’s software engineering standards and aligning these standards to industry standards and best practices. 
• Engage with stakeholders on requirements and performance of sub-system software. 
• Strategic planning for team efficiency and growth and new / enhanced technologies and implementation. 
• Acting as liaison between teams and other departments as necessary 
• Owning the engineering and delivery process of systems developed.
• Management of the implementation of technical solutions. 
• Focus on the integrity of the systems regarding quality, stability, and scalability. 
• Provide direction and expertise in the design, development, and implementation of the platform (s), ensuring alignment with business objectives and technical standards.
• Build and lead a diverse team of Software Engineers, fostering a high-performance culture centred on innovation, collaboration, and continuous improvement.
• Facilitate effective communication between technical and non-technical teams, ensuring all stakeholders are aligned and informed throughout the project lifecycle.
• Identify potential technical risks and develop strategies to mitigate them, ensuring project timelines and quality standards are met. 
• Proactively address any technical challenges that arise. 
• Ensure the platform adheres to best practices in security and privacy.
• Implement rigorous unit testing to ensure the platform is reliable, performant, and user-friendly. 
• Maintain comprehensive documentation of system architecture, processes, and workflows for transparency and future reference. 
• This job description is not intended to be an exhaustive list of responsibilities. You may be required to complete other reasonable duties to achieve business objectives.

Essential skills you’ll bring to the table

The necessary skills that we require for this role include:

• Computer Science related degree, diploma, or similar qualification in software engineering. 
• Minimum of 7 years’ practical experience in the full software development life cycle as a software engineer or software developer. 
• 2 years management experience including team leadership, performance management, skills development and training and budgeting. 
• 2 years of experience in a Senior Software Engineer role or similar 
• Solid understanding of Software Engineering design patterns and/or methodologies. 
• Solid understanding of Software Engineering principles. 
• Solid understanding of Software Testing fundamentals. 
• Proven experience managing and leading teams using agile methodologies (Scrum/Kanban).
• Consistent passion for Technology and keeping up with the industry.
• Strong verbal and written communication skills, with the ability to convey complex ideas clearly and effectively
• Experience working collaboratively in cross-functional teams, with a focus on achieving shared goals
• Expertise in managing multiple projects simultaneously, with a track record of delivering on time and within scope.
• Exceptional attention to detail, ensuring high standards of quality in all outputs
• Ability to adapt quickly to changing environments and priorities, maintaining effectiveness in dynamic situations

Desirable skills you’ve got up your sleeve

It would be great if you also have some of the following skills:

• Previous experience in the online gaming or casino industry, with a strong understanding of player behaviour and industry regulations
• A strong understanding of domain- and event-driven software architecture.
• Hands on experience setting up and maintaining Continuous Integration and Continuous Delivery pipelines (e.g. Gitlab, Jenkins, GitHub).
• Experience with one or more cloud platforms (e.g. AWS, Azure) with a focus on containerization (Kubernetes) and infrastructure as code (Terraform).
• Practical experience working with event streaming platforms (e.g. Apache Kafka, RabbitMQ).
• Experience with DORA metrics.