Jobs at Dimension Data

Description
The Financial Analyst operates at a regional level, dealing with more complex accounts. They take their direction and guidance from the Financial Manager. Their primary objective is to ensure timely and accurate consolidation of, and reporting on, financial and operational performance across the business at a GTM, SA and MEA level, process journal entries, process the accounting month end, prepare balance sheet reconciliations, tax, statutory reporting and MEA budgets and manage the accounts payable function. They also ensure that all consolidation and reporting related tasks are professionally executed according to company and legal requirements.

Perform financial consolidation

The Financial Analyst assists with the consolidation and reporting of month-end financials (including forecasts). Additionally, they provide input into the compilation of the required accounting packs for distribution to the MEA regions executives and other relevant leaders in the business. The financial analyst will have to:

• Driving accurate and timely financial reporting in the MEA Region.
• Accurately measuring how MEA is performing against Strategic Objectives
• Implementing and reporting on key MEA organisational metrics
• Responsible for publishing of MEA management accounts, monthly dashboards.
• Understanding of income statement – actuals, forecast and variances for MEA
• Analysis of working capital and cash flow movements (understand key trends, key DSO drivers, ageing of billed and unbilled receivables).
• Co-ordination of responses for MEA to NTT Group queries
• Responsibility for MEA Head Office Cost Centre management.

Perform budget consolidation

The Financial Analyst provides input into MEA budget consolidation and assists with the development and compilation of the budget pack. They compile output reports and review submissions/ inputs made by the business.

• Assist in coordinating and ownership of the budget instructions for MEA region
• Assisting DD CFO with defining the MEA budget parameters
• Defining MEA budget reporting packs and presentations for geographies
• Preparation, review & consolidation of MEA head office cost centres
• Preparation of the MEA recoveries model to geographies
• Producing Budget reporting packs for MEA Exco and standardized packs
• Assist in co-ordinate and respond to Group queries
• Analyse the budget submissions from geographies and highlight concerns.

Statutory reporting

The Financial Analyst facilitates the preparation of statutory reporting requirements, as well as coordinates the preparation of information in support of the external audit.

• Co-ordination with external audits, and central point of contact for DDSI audit queries
• Follow up on audit overs and under, management letters, contentious issues etc
• Provide guidance to the DD MEA companies on technical accounting issues and ensure compliance with Group’s accounting policies
• Responsible for the timely and accurate completion of statutory audit packs based on regional submissions
• Compile AFS for the Group entities within South Africa
• Issuing instructions for the quarterly submissions based on Group instructions

Manage and produce reports

The Financial Analyst consolidates relevant operational reporting outputs reported across GTMs / geographies. They prepare the consolidated management reports including supporting sub schedules: working capital, income statements, balance sheets and revenue reports.  

Manage tax processes

• Tax management and administration, including direct and indirect tax compliance and audit, provisions, transfer pricing and VAT. Working under the guidance of the relevant manager.

Behavioral skills

• The Financial Analyst  displays good planning and organizational abilities and demonstrates good attention to detail and be analytical. They have the ability to self-manage and are deadline driven individuals who contribute to the success of the team.

Responsibilities
Required qualification and experience:

• Chartered accountant with 2 – 4 years post articles work experience.
• Working under the guidance of the relevant manager within the consolidation and reporting team.

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Description
We are currently looking for an Active Directory and Messaging Engineer L3 to support the business in achieving its strategic objectives.

What we expect you to do

• Ensure that assigned infrastructure at the client site is configured, installed, tested and operational and that software is installed and configured according to client requirements.
• Provide End-user Computing support to clients which includes provisioning, asset management, monitoring, implementation, troubleshooting and support for End-user Computing operations and related infrastructure.
• Identify problems and errors prior to or when they occur and log all such incidents in a timely manner with the required level of detail.
• Take full ownership for managing the incident to resolution within the service level conditions.
• Perform level 3 server and network troubleshooting, server rack mounting and cable patching / management.
• Provide telephonic support to clients when required and update the relevant systems as per Dimension Data procedures.
• Perform the necessary hand over procedures in cases where shift work is required.
• Produce breach and other reports to identify failures and short-comings.
• Creating and Updating Service Catalogues
• Assisting with Transitions
• Due Diligence
• Current State Assessments on client systems (PS and MS)
• Project Deployment services
• Available as technical escalation point for other Engineers
• Facilitating internal audits to ensure that clients conform to their own business standards and recommendations by their partners and governing authorities
• Facilitate and participate in Master Classes on specific technology areas
• Facilitate and participate in Communities of Practise
• Standardization of all required documentation
• Development and adoption of ITSM Knowledge Base articles
• Assist in benchmarking industry standards

Responsibilities

• 7 - 10 years’ relevant experience including but not limited to Operational Support/ Enterprise Services; Managed Services; Professional Services; High level scripting capabilities
• NQF Level 6
• Diploma or Degree in Computer Science
• MCITP 2008
• MCSE 2016
• ITIL V3 Foundation
• AZURE
• MCSE Messaging (Exchange 2007/2010/2013/2016)
• Office 365 Stack
• OCS, Lync 2010/2013/Skype for Business/MS Teams
• Knowledge of remote sites, SBA’s and SBC’s will be advantageous
• Avaya, Sonus, Audio codes or Cisco certification will be advantageous

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Description
MS Engineer (L2) is responsible for providing a managed service to clients to ensure that their IT infrastructure and systems remain operational. Through the proactive monitoring, identifying, investigating and resolving of technical incidents and problems, the MS Engineer (L2) are able to restore service to clients. Their primary objective is to proactively review client requests or tickets and apply technical/process knowledge to resolve them without breaching service level agreement (SLA). The MS Engineer (L2) focuses on second line support for incidents and requests with medium level of complexity.

Radford reference:

• Provides technical support to field engineers, technicians, and product support personnel who are diagnosing, troubleshooting, repairing and debugging complex electro/mechanical equipment, computer systems, complex software, or networked and/or wireless systems. Responds to situations where first-line product support has failed to isolate or fix problems in malfunctioning equipment or software. Reports design, reliability and maintenance problems or bugs to design engineering/software engineering. May be involved in customer installation and training. Provides support to customer/users where the product is highly technical or sophisticated in nature. Survey Tip: In software companies this position generally interacts directly with the customer/user when the product is highly technical or sophisticated in nature, such as with systems level software where the user has a technical background. In a less sophisticated environment, as with many applications products where the user is nontechnical, this position would generally interact with product support personnel and potentially the customer when the customer’s problem cannot be resolved directly by first-level resources.

Job Description
Key Roles and Responsibilities:

• Proactively monitors the work queues.
• Perform operational tasks to resolve all incidents / requests in a timely manner and within agreed SLA.
• Update tickets with resolution tasks performed
• Identify, Investigate, analyse issues and errors prior to or when they occur and log all such incidents in a timely manner. Capture all required and relevant information for immediate resolution
• Provide second level support to all incidents, requests and identify the root cause of incidents and problems
• Communicate with other teams and clients for extending support
• Execute changes with clear identification of risks and mitigation plans to be captured into the change record
• Follow the shift hand over process highlighting any key tickets to be focussed along with a handover of upcoming critical tasks to be carried out in the next shift
• Escalate all tickets to seek right focus from CoE and other teams, if needed continue the escalations to management
• Work with automation teams for effort optimization and automating routine tasks
• Coach Service Desk and L1 teams for technical and behavioural skills
• Establish monitoring for client infrastructure
• Identify problems and errors before they impact a client’s service
• Lead and manages all initial client escalation for operational issues.
• Contribute to the change management process by logging all change requests with complete details for standard and non-standard including patching and any other changes to Configuration Items. Ensures all changes are carried out with proper change approvals
• Plan and execute approved maintenance activities
• Audit and analyse incident and request tickets for quality and recommends improvements with updates to knowledge articles.
• Produce trend analysis reports for identifying tasks for automation, leading to reduction in tickets and optimization of effort

Knowledge, Skills and Attributes:

• Ability to communicate and work across different cultures and social groups
• Ability to plans activities and projects well in advance, and takes into account possible changing circumstances
• Ability to maintain a positive outlook at work
• Ability to work well in a pressurised environment
• Ability to work hard and put in longer hours when it is necessary
• Ability to apply active listening techniques such as paraphrasing the message to confirm understanding, probing for further relevant information and refraining from interrupting
• Ability to adapt to changing circumstances
• Ability to place client at the forefront of all interactions, understanding their requirements and creating a positive client experience throughout the total client journey

Academic Qualifications:

• Diploma, degree or relevant qualification in IT/Computing (or demonstrated equivalent work experience)

Responsibilities
Certifications required:

• ITIL v3/4 Foundation
• Any of the below for the Avaya Aura product stack (AACC, AAEP, POM, AES, SMGR, ASM, ACR)
• Avaya Certified Expert - ACE
• Avaya Professional Sales Specialist - APSS
• Avaya Professional Design Specialist - APDS
• Avaya Implementation Professional Specialist - AIPS
• Avaya Support Professional Specialist - ASPS
• Avaya Certified Implementation Specialist - ACIS
• Avaya Certified Support Specialist – ACSS           
• Avaya Certified Solutions Specialist – ACSS

Work experience required

• 4 - 6 years’ work experience
• 5+ years’ experience required in Avaya Telephony administration as a Senior Support Engineer within a medium to large ICT organisation.
• Working knowledge of technical documentation and experience in co-ordination with TAC
• Expert knowledge on management Avaya concepts, Soluton concepts and Contract Centre architecture within the supported technical domain (i.e. Network, Virtualisation, Security, etc)

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Description
Responsible for providing specialist, highlevel technical advice and support for the installing, testing, tuning, optimising, diagnosing problems, repairing, upgrading and maintaining both externally and internally supplied hardware and system software such as operation systems, data management products, office automation products, embedded systems, and other utility enabling software and related equipment. Develops project plans for the implementation of new hardware and systems software systems. Directs technical analysis of complex system software

“We reserve the right to not fill the position”

Responsibilities

• Crestron Programming
• Digital Signal Processor
• Cisco Infrastructure (TMS, CMS, CUCM)
• Polycomm Infrastructure

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Description
The MS Engineer (L3) is responsible for providing a service to clients by proactively identifying and resolving technical incidents and problems. Through preemptive service incident and resolution activities, as well as product reviews, operational improvements, operational practices and quality assurance this role will maintain a high level of service to clients. Their primary objective is to ensure zero missed service level agreement (SLA) conditions. 

The MS Engineer (L3) is responsible for managing tickets of high complexity, conducts advanced and complicated tasks, and provides resolution to a diverse range of complex problems. This position uses considerable judgement and independent analysis within defined policies and practices. Applies analytical thinking and deep technical expertise in achieving client outcomes, while coaching and mentoring junior team members across functions.

Key Roles and Responsibilities: 

• Ensure that assigned infrastructure at the client site is configured, installed, tested and operational
• Perform necessary checks, apply monitoring tools and respond to alerts
• Identify problems and errors prior to or when it occurs and log all such incidents in a timely manner with the required level of detail
• Assist in analysing, assigning and escalating support calls
• Investigate third line support calls assigned and identify the root cause of incidents and problems
• Report and escalate issues to 3rd party vendors if necessary
• Provide onsite technical support to clients and provide field engineering services to clients
• Conduct monthly random review of incidents and service requests, analyse and recommend improvement in quality
• Provide continuous feedback to clients and affected parties and update all systems and/or portals as prescribed by NTT
• Proactively identify opportunities for work optimisation including opportunities for automation of work

Responsibilities
Knowledge, Skills and Attributes:

• Ability to communicate and work across different cultures and social groups
• Ability to plan activities and projects well in advance, and takes into account possible changing circumstances
• Ability to maintain a positive outlook at work
• Ability to work well in a pressurised environment
• Ability to work hard and put in longer hours when it is necessary
• Ability to apply active listening techniques such as paraphrasing the message to confirm understanding, probing for further relevant information and refraining from interrupting
• Ability to adapt to changing circumstances
• Ability to place client at the forefront of all interactions, understanding their requirements and creating a positive client experience throughout the total client journey

Academic Qualifications 

• Advanced diploma, degree or relevant qualification in IT/Computing (or demonstrated equivalent work experience)

Advantageous Certifications:   

• Azure Fundamentals
• Azure administration 
• Azure Architecture
• Up to date and relevant ITIL certification
• Cisco Certified Internetwork Expert - Routing and Switching (CCIE-R/S)
• Cisco Certified Network Professional - Wireless (CCNP-W)
• VMware Certified Professional vSphere
• Cisco Certified Internetwork Expert - Certification - Data Center (CCIE-DC)
• MCSA+VCP, RHCE or equivalent
• EMC Technology Architect, VNX Solutions Specialist Version 8.0 (EMCTA_VNX_SS_V8)

Required Experience:

• Solid years of work experience
• Solid experience required in Engineering function within a medium to large ICT organisation
• Solid experience of Managed Services
• Excellent working knowledge of ITIL processes
• Excellent experience working with vendors and/or 3rd parties